emba_rbs_consumer behaviour
DESCRIPTION
Changing perception. Consumer behaviour. Why men don't drink champagne?TRANSCRIPT
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ZINOŠA UN ENTUZIASMA PILNA KOMANDACHAMPAGNE CONSUMPTION
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WE LOVE CUSTOMER BEHAVIOUR!
CREDENTIALS
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Our approach
Current picture
Problem statement
Hypothesis
Verification
Action plan
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©TNS 2012
3.14 X AXIS
6.65 BASE MARGIN
5.95 TOP MARGIN
4.52 CHART TOP
11.90 LEFT MARGIN
11.90 RIGHT MARGIN
CHART 1 Consumption Frequency of Alcoholic Beverages
1
12
2
0.9
0.4
0.8
0.4
0.3
0.3
0.2
0.4
0.2
0.4
0.1
0.2
22
15
12
9
7
8
7
6
5
4
3
2
2
1
24
33
39
48
24
31
34
19
18
31
21
14
17
12
42
50
47
42
67
60
58
74
76
63
75
82
80
86
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Beer
Vodka
Red Wine
Champagne, sparkling wine
Packed long drinks, alcopops, coctails (cooler, breezer)
White Wine
Cognac, brandy
Cider
Whiskey/bourbon
Liquer/ balsam
Vermouth, apperitif
Gin
Rum
Tequila
several times a week 1-3 times a month rarely than once a month do not use no answer
%
Base: All respondents, n=1748 Data source, Latvia: TNS Atlas , Spring 2012
• Beer dominates consumption • Champagne -‐ largest amount of light users
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5
SPARKLING WINE= CHAMPAGNE
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• ASSOCIATED TO CELEBRATORY MOMENTS
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CHAMPAGNE, SPARKLING WINE, WINE
MORE WOMEN CONSUME CHAMPAGNE
©TNS 2012
3.14 X AXIS
6.65 BASE MARGIN
5.95 TOP MARGIN
4.52 CHART TOP
11.90 LEFT MARGIN
11.90 RIGHT MARGIN
34
17
12
9
8
8
7
6
5
4
3
3
2
1
Beer
Vodka
Red Wine
Champagne, sparkling wine
Packed long drinks, alcopops, coctails (cooler, breezer)
White Wine
Cognac, brandy
Cider
Whiskey/bourbon
Liquer/ balsam
Vermouth, apperitif
Gin
Rum
Tequila
0 10 20 30 40 50 60 70 80 90 100
All
Male
Female
CHART 2 Consumption of Alcoholic Beverages vs Gender
2
55 14
28 6
12 13
7 11
9 7
7 9
10 4
7 5
9 2
5 4
4 3
4 2
3 2
2 1
Base: All respondents, n=1748 Data source, Latvia: TNS Atlas , Spring 2012
n=752 n=996
%
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Considered as feminine drink
• Surveys show that more women are consuming champagne than men
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9
• VARIETY OF ALTERNATIVES
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• How to increase the consumption of champagne & sparkling wine?
• CHANGING BEHAVIOUR
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• Can we change perception?
Real men drink champagne
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Real men drink champagne
• Everything is about perception
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It’s not just about the gender
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Strong loyalty
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15
Education
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16
• SPONSORSHIP
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17
• ACTIVATION
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18
Celebration
• ENDORSEMENT
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19
• CELEBRATE SUCCESS AND SPECIAL MOMENTS
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20
• USE OF CHAMPAGNE IN COCKTAILS
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•Brand advocates •Sponsored events & Sponsorship •Endorsers •Step on strength •Education through media •Horeca -‐ active work with bartenders •Champagne cocktail concept •Frequency increase “Celebrate life”, “Festival every day”, “LIVE your Life”, “Celebrate success” concept.
CHANGE INITIATIVES
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I have never wasted a single penny on champagne, because champagne is never a waste of money.