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Downsizing of everythingLong tail- more choicesGlobal + localConsumer as co-developerInclusive & exclusiveValue chain disruptionsBeyond profitsSpeedAuthenticityMemoryCommunityCustomizationDigital + analogEco/greenOn demandRegulationHomeUrbanSavingsIdentityOpen sourceSimpleBalanceConnectedChina

My Challenge to Us! Keep doing the 10 things that have gotten us

here: adapt, be smart, be insightful, get to great ideas, persevere, work as a team, keep up a good attitude, communicate, stay close to our clients, sell!

Be curious… look for ways to help, improve, add… don’t rely on today’s answers

Be opportunistic… clients need help – might as well be us! Who are those clients and how can we help?

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