emailing workshop by savvy
TRANSCRIPT
By #SavvyUA
Workshop on business emailing
What makes a good letter? 1. Make people understand you.
2.To get them to take some action.
3. Keep the connection.
By #SavvyUA
1. Make people understand you?
S.S.S. Short Simple Specific
By #SavvyUA
2. To get them to take action.
P.A.S. Positive Active Simple
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Positive
“We will decide tomorrow”
“I think, you should get in touch more often”
“I’m afraid, it was a late respond”
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Active
Our technical team found the bugs
“Our technical team found some bugs in your code”
“I’ll send you the report tomorrow afternoon”
“We will consider it together at our next meeting today”
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Simple request
“It will be really helpful if you can finish it by Friday midday”
Could you look at it and write to me today please?
“I would really appreciate if you can meet me at the airport at 3 p.m.”
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Structure of the letter ?
startsubject line
an emotion
state your main point
the importance of your letter
call to action
an emotion
closing the letter
questions
By #SavvyUA
Structure of the letter 1. Subject line
2.Start
3. An emotion
4. State your main point
5. The importance of your letter
6. Call to action
7. An emotion at the end
8. Closing
+ questions
By #SavvyUA
“Failure and inventions are "inseparable twins.”
- Jeff Bezos, CEO of Amazon
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Deer, Jonh!By CTO of BlaBlaSoft
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“KOMY”, “OT KOGO”
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English settingsEnglish lifeEnglish wife
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Subject line:
Important, From Vasya, Please read
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SSS
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“I and my team”“We with team”
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My team and I
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A request from vacation has come to our office from Julia, and after speaking
with admin staff, we approved 2 to 1 and we want to know if you have any
objection if she can take vacation from 12 of October to 15 of October.
By #SavvyUA
Julia’s requested a vacation on October 12-15. Admin has
already approved it.
Could you also confirm?
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“Approve my vacation”
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Could you…?
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“We have decided….”
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“Can we ….” “Are you OK if we…”
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“No. “ or “We can not deliver….”
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“It is very unlikely to deliver high quality….”
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“Files are there, test them and contact me if you
have questions”
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-I have placed files on the server.Could you please test them and let me know if you have any issues
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How was weekend? - It was OK
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Interesting NO
Bad Really terrible
OK So-so
Great Good
Unbelievably Great awesome
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“I wrote you already” “I told you many times”
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“I may have said before” “I thought”
“It seems to me you approved”.
By #SavvyUA
Difference between TO, CC and BCC
By #SavvyUA
TO - expecting response CC - for your informationBCC - never ever used
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Mind the difference between:
Beautiful, nice, handsome, pretty, cute, gorgeous, great.
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“Freedom is not worth having if it does not include
the freedom to make mistakes.”
― Mahatma Gandhi
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Good luck!
By #SavvyUA