email sugar con 2010
TRANSCRIPT
©2010 SugarCRM Inc. All rights reserved.
A Tour of the New Sugar Email
Erin Fetsko
4/6/2010
4/6/2010©2010 SugarCRM Inc. All rights reserved.
What is Email?
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4/6/2010©2010 SugarCRM Inc. All rights reserved.
Quick Vocabulary Lesson
SMTP - Simple Mail Transfer Protocol
IMAP - Internet Message Access Protocol
TLS - Transport Layer Security
Sendmail - UNIX implementation of SMTP
SSL - Secure Socket Layer
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What we DO and DON'T do
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• Campaigns
• Workflows
• Assignment Notifications
• Plugins
• Email Module
• Group Email
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4/6/2010©2010 SugarCRM Inc. All rights reserved.
Where's the value in integrating email
into SugarCRM?
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System Email
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Admin Setup
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Admin > Email Settings
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Impacts ...
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Admin > Configure Campaign Email Settings
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Pace Yourself
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Admin > Email Queue
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Admin > Inbound Email > New Bounce Handling Mailbox
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Admin > Inbound Email > New Bounce Handling Mailbox Part 2
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Let your customers
Opt-Out
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4/6/2010©2010 SugarCRM Inc. All rights reserved.
Please tell me that's not all it does ...
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Admin > Inbound Email > New Group Mail Account
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Customer Support
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4/6/2010©2010 SugarCRM Inc. All rights reserved.
Admin > Inbound Email
User Email
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Configuring your in-box
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Emails > Settings > Mail Accounts > Mail Account Properties
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Emails > Settings > Mail Accounts > Outgoing Mail Server Properties
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Who does it impact?
Why Sugar?
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• Everyone will read my email.
• What about spam?
• My DB will get too big too fast.
• I like outlook better.
Common Objections
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Work in your address book
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4/6/2010©2010 SugarCRM Inc. All rights reserved.
4/6/2010©2010 SugarCRM Inc. All rights reserved.
Less Training
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4/6/2010©2010 SugarCRM Inc. All rights reserved.