email management how to quarantine, junk & manage safe ......2017/03/15 · 1. right click on...

Lorain County Community College Josh Buchanan

Document Version 6 Modified March 15, 2017

EMAIL MANAGEMENT HOW TO QUARANTINE, JUNK & MANAGE

SAFE AND BLOCKED SENDERS

Email Management How to Quarantine, Junk & Manage Safe and Blocked Senders

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Table of Contents Section 1 ....................................................................................................................................................... 2

Managing email using Webmail .............................................................................................................. 2

Manually adding email addresses to block or allow ........................................................................... 2

Marking an email message as junk or not junk ................................................................................... 8

How to mark an email in your junk folder as not junk ..................................................................... 10

How to use the spam quarantine online ........................................................................................... 11

Section 2 ..................................................................................................................................................... 17

How to use the email quarantine in Outlook on a PC ........................................................................... 17

Section 3 ..................................................................................................................................................... 26

Outlook on a MAC .................................................................................................................................. 26

How to use the email quarantine in Outlook on a MAC ................................................................... 26

Section 4 ..................................................................................................................................................... 30

Managing ‘Safe Senders’ and ‘Blocked Senders’ on a mobile device................................................... 30


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Section 1

Managing email using Webmail The following sections explain:

1. Manually adding email addresses to block or allow

2. Marking an email message as junk or not junk

3. How to mark an email in your junk folder as not junk, in case an email was accidentally placed in

your junk folder

4. How to use the spam quarantine online

Manually adding email addresses to block or allow 1. Go to mymail.lorainccc.edu

2. Enter your network credentials(step 1) and click on ‘Sign In’(step 2)


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3. Click on the picture of the gear in the upper right hand corner(step 1) and select ‘Mail’(step 2).


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4. In the ‘Options’ section on the left hand side, under ‘Accounts’, click on ‘Block or allow’.


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5. You will see the following screen.

* This is the screen that is used for:

Safe Senders and Recipients - Add an email address so that it is allowed through the spam filter.

a. Safe senders are people and domains that you always want to receive email

messages from.

b. Safe recipients are recipients that you don’t want to block, usually groups that

you’re a member of.

Blocked Senders - Shows how to add an email address or a domain so that it can be blocked and

caught by the spam filter.

Steps 6A & 6B on page 6 will show how to use ‘Safe Senders and Recipients’ and ‘Blocked

Senders’.


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6. This is where you will add a recipient to the safe senders list.

6A) Type the email address that you want to white list

6B) Click on the plus sign to add the email address to your white list


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7. This is where you will add an email address so the spam filter will catch it

7A) Type in the email address that you want to block

7B) Click on the plus sign to add the email address to your block senders list


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Marking an email message as junk or not junk 1. Go to mymail.lorainccc.edu

2. Enter your network credentials(step 1) and click on ‘Sign In’(step 2)


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3. Right click on an email in your inbox that you want to mark as junk and select ‘Mark as junk’.

*Please note: The ‘Mark as junk’ option only shows on emails in the inbox.


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How to mark an email in your junk folder as not junk 1. Right click on an email in your junk folder and select ‘Mark as not junk’. *Please note: The ‘Mark

as not junk’ option only shows in the junk folder.


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How to use the spam quarantine online Below is a link that can be used to access your spam quarantine online. The below steps explain how to

use the spam quarantine online to release an email or emails.

https://protection.office.com/#/quarantine

1. Go to https://protection.office.com/#/quarantine

2. Enter your email address and click the enter key on your keyboard




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3. At this point you will be re-directed to a log in screen

*Note: Before the page redirects to the LCCC login page you might get a second option from the

Microsoft login page to select which [email protected] account you want to use. Select the first

option marked as “Work or school account” and not the “Personal account” option.

mailto:[email protected]


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This is the log in screen that will come up


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4. Log in with your network credentials and click on the ‘Sign In’ button


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5. Once you log in you will see your spam quarantine


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6. Select the message that you want to release(Step 1) and click on the picture of a postal letter at

the top to release the message(Step 2). *Please note: Spam emails are only available in the

email quarantine for 15 days. After 15 days they are automatically deleted.

7. If you would like to release multiple messages at once follow the below instructions:

To select multiple messages for release, hold down CTRL and click multiple messages or use the

(CTRL + A) to select all. Once the messages are highlighted click the ‘Release Message’ button

at the top of the page.


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Section 2

How to use the email quarantine in Outlook on a PC This section explains how to use the email quarantine in Outlook on a college owned desktop computer.

There are multiple ways to manage the white list and black list in Outlook.

The four options under ‘Junk’

1. Right click on the email and go to the ‘Junk’ option at the bottom


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2. Under ‘Junk’ there are 4 options

a. Block Sender – This option adds the sender to your black list

b. Never Block Sender – This option adds the sender to your white list

c. Never Block Sender’s Domain – This option adds the sender’s domain to your white list

d. Never Block this Group or Mailing List – This option adds a specific group or mailing list to

your white list

Using the Junk E-mail Options Menu

There are 2 ways to access the Junk E-mail Options menu.

1. Right click on the email that you wish to mark as junk, go to the ‘Junk’ option at the bottom and

click on ‘Junk E-mail Options’


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2. The other way to access the ‘Junk E-mail Options’ is to click on the ‘Junk’ drop down menu and

click on ‘Junk E-mail Options’. This is located in the upper left hand corner of the ribbon.

3. Once you click on ‘Junk E-mail Options’ the following window will open up


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4. There are 3 important tabs in the ‘Junk E-mail Option’ window

a. Safe Senders – Adding e-mail addresses or domain names to ‘Safe Senders’ will prevent

them from being treated as junk e-mail.

i. Click on ‘Add’, enter the e-mail address or domain name and click on ‘Ok’. This

will add the e-mail address or domain to your ‘Safe Senders’ list.


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ii. Click ‘OK’ at the bottom of the ‘Junk E-mail Options’ screen


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b. Safe Recipients


will add the e-mail address or domain to your ‘Safe Recipients’ list.


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c. Block Senders


will add the e-mail address or domain to your ‘Block Senders’ list.


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Section 3

Outlook on a MAC This section explains how to use the email quarantine in Outlook on a college owned MAC computer.

How to use the email quarantine in Outlook on a MAC There are 2 ways to use the ‘Mark as Junk’ or ‘Block Sender’ options for an email using Outlook for MAC.

1. Right click on the email that you wish to mark as junk or block(step 1), go to the ‘Junk Mail’

option(step 2) and click on ‘Mark as Junk’ or ‘Block Sender’(step 3).


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2. The other way to mark an email as junk or block the sender is to first click on the email that you

want to junk or block so that it is highlighted in blue(step 1). Then go to the ‘Junk’ option at the

top of Outlook(step 2)and click on ‘Junk’ or ‘Block Sender’(step 3).

3. To view the junk or block senders lists click on ‘Outlook’ in the upper left hand corner next to

the apple menu (1). The click on ‘Preferences’(2).


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4. Next click on ‘Junk’

5. This is what the ‘Safe Sender’ list looks like


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6. This is what the ‘Blocked Senders’ list looks like

*Please note: Per Microsoft the ‘Safe Senders’ and ‘Blocked Senders’ lists cannot be managed using

Outlook on a MAC. Above steps 5 and 6 in the section labeled ‘How to use the email quarantine in

Outlook on a MAC’ shows the two Junk options ‘Safe Senders’ and ‘Blocked Senders’. If you are using a

MAC you will need to use Webmail to manage your ‘Safe Senders’ and ‘Blocked Senders’ lists. Pages 2

through 7 of this document shows the steps of how to manage your ‘Safe Senders’ and ‘Blocked

Senders’ in Webmail.


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Section 4

Managing ‘Safe Senders’ and ‘Blocked Senders’ on a mobile device

To manage ‘Safe Senders’ and ‘Blocked Senders’ lists on a mobile device(I.E. iPhone, iPad, Android cell

phone or Android tablet) you will need to use Webmail. Unfortunately the ‘Exchange’ application for

mobile devices does not allow the management of ‘Safe Senders’ and ‘Blocked Senders’ lists. Pages 2

through 7 of this document shows the steps of how to manage your ‘Safe Senders’ and ‘Blocked

Senders’ in Webmail.

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