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Page 1: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

eloomi UnlimitedLimitless learning for today’s new world reality!

Page 2: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Page 3: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Page 4: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Page 5: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Page 6: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Health & Wellbeing

21st Century Assertiveness - Part 1

21st Century Assertiveness - Part 2

Are You Having An Active Working Day?

Building Resilience At Work

HSE Stress Management Part 1

HSE Stress Management Part 2

Mental Health At Work

Pressure & Stress

The 6 Sources Of Workplace Pressure - Part 1

The 6 Sources Of Workplace Pressure - Part 2

The Benefits Of A Lunchtime Walk

The Holmes - Rahe Evaluator Part 1

The Holmes - Rahe Evaluator Part 2

The Pressure Curve

The Three Primary Sources of Pressure

The Three-Pronged Approach

Warning Signs

Wellbeing Strategies - Part 1

Wellbeing Strategies - Part 2

Wellbeing Strategies - Part 3

Page 7: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Finance For Non-Finance

Capital Expenditure v Revenue Expenditure

Cost Behaviour

How To Put Together A Budget

How Your Day To Day Decisions Impact Profit & Cash Flow

Introduction To Accountancy & Finance

The Definitions Of Commonly Used Financial Terms

The DNA Of A Balance Sheet

The DNA Of A Cash Flow Statement

The DNA Of A Profit & Loss Statement

The Effects Of Depreciation

Understanding Ratio Analysis & How To Use It

Understanding The 3 Main Accountancy Statements

Understanding Working Capital: What Is It? How Can We Manage It?

Variance Analysis & Reforecasting

Why Cash Doesn't Equal Profit

Page 8: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Human Resources

Alcohol & Drugs At Work

Anti-Money Laundering

Email & The Internet

Environmental Awareness

The Freedom Of Information Act

Harassment & Bullying At Work

Health & Wellbeing

Mental Health At Work

Safeguarding Adults

Safeguarding Children

Social Media Awareness

The Bribery Act

The Data Protection Act

Understanding Cyber Security

Working Safely & Securely

Page 9: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Equality & Diversity

Age Discrimination

An Introduction To Equality & Diversity

Bullying & Harassment

Disability Discrimination

Gender Reassignment Discrimination

Marriage Or Civil Partnership Discrimination

Pregnancy & Maternity Discrimination

Race Discrimination

Religion Or Belief Discrimination

Sex & Sexual Orientation Discrimination

Stereotyping & Prejudice

The 4 Types Of Discrimination

The Equality Act

Page 10: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Communication Skills

Active Listening - How To Really Do It

Advanced Communication Skills - Big Picture v Detailed Thinking

Advanced Communication Skills - Internal & External References

Advanced Communication Skills - Understanding Pain & Pleasure

Are You Using Negative Language Patterns?

Communication & Influence

Communication Technique - Pause, Think, Act

Connecting And Engaging With The Audience When Telling Stories

Delivering Negative Feedback

Giving & Receiving Feedback

Giving Constructive Feedback

How People Feel When They Receive Feedback

How To Ask For Help In The Right Way

Page 11: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Communication Skills

How To Close A Difficult Conversation

How To Give Bad News In The Right Way

How To Handle Difficult People

How To Hold A Difficult Conversation

How To Negotiate More Effectively

How To Renegotiate Deadlines

How To Say No

Identifying & Dealing With Blame Culture

Influencing Skills

Key Skills Required When Handling Conflict

Negotiation Styles

Practical Assertive Techniques

Preparing For A Difficult Conversation

Page 12: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Communication Skills

Preparing To Negotiate

Resolving Conflict - Part 1

Resolving Conflict - Part 2

Techniques To Use When Giving Feedback

The 5 Options Of Conflict Resolution

The DNA Of A Successful Story

The Principles Of Great Feedback

Using Assertiveness To Deal With Negativity

Which Communication Style Do You Use?

Why Having Difficult Conversations Can Be Beneficial

Why Tell Stories? - What's The Pay Off?

Page 13: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Personal Skills

7 Ways To Improve Your Emotional Intelligence

Creative Thinking - De Bono's 6 Thinking Hats

Cycle Of Continuous Improvement

Defining & Modelling Excellence

Defining Stress & Its Effects

Effective Problem Solving - Asking The 5 Whys

Effective Time Management

Emotional Intelligence

Emotional Intelligence - Improving Your Empathy

Emotional Intelligence - Improving Your Self Control

Emotional Intelligence - Improving Your Self-Awareness

Emotional Intelligence - Improving Your Self-Motivation

Emotional Intelligence - Improving Your Social Skills

How Managers Can Build Their Own Self-Confidence

Page 14: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Personal Skills

How Managers Fight Procrastination

How to assertively deal with aggression

How to be assertive when you are shy and introvert

How to be assertive with your boss

How To Keep People On Task During Meetings

How To Make Your Meetings More Effective

How To Review Your Current Processes

How To Run A Brainstorming Session

How To Run MAGIC Meetings

Planning & Implementing Improvements To Your Processes

Left Brain & Right Brain Thinking

Overcoming Your Presentation Fears

Overcoming Your Presentation Nerves

Personality Types & Stress

Page 15: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Personal Skills

Planning A Presentation

Recognising & Dealing With Stress

Reducing Waste In The Process

Setting Effective Goals

Stress Levels - Accepting What You Cannot Change

Stress Levels - Adapting To The Stressful Situation

Stress Levels - Altering The Situation

Stress Levels - Avoiding Unnecessary Stress

Stress Levels - Coping Networks

Structuring Your Presentation

The DNA Of A Successful Meeting

Thinking Styles - Hermann's Whole Brain Thinking

Time Stealers - How Do We Identify Them?

What Is Emotional Intelligence?

Page 16: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Customer Service

Best Practice Customer Service over the telephone

Dealing with difficult customers face to face

Dealing with difficult customers over the telephone

Handling customer enquiries

How to develop your questioning & listening skills

How to handle a complaint

Understanding your role as a customer service professional

What do our customers expect from us?

What Does Great Customer Service Look & Sound Like

Page 17: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

3 Powerful Tips For Setting Appointments On The Telephone

3 Useful Hints For Leaving Your Prospect A Voicemail

4 Quick Tips On Gaining More Referrals Than You Can Handle

5 Prospecting Mistakes to Avoid

6 Phrases To Avoid When Speaking With The Decision Maker

Cold Calling - How to Open Your Call

Keeping Your Pipeline Full

Prospecting - Keeping In Touch Without Stalking

Prospecting - Why You Should Lose "Touching Base"

Qualifying Decision Makers

We're Happy With Our Current Supplier... What Now

How To Cement Your Appointments In Stone

How To Close A Direct Sale

How To Get Through A Gatekeeper Screen

How to Get Your Voicemails Returned

Page 18: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

How To Identify A Gatekeeper Screen

How To Overcome Objections On The Telephone

How To Sell An Appointment

Make Your Sales Scripts Sound Unrehearsed

On Your Way To The Telephone

Pre Call Planning & Objective Setting

Successful Follow Up Calls

Consultative Selling PULSE Model - Evolve

Consultative Selling PULSE Model - Leverage

Consultative Selling PULSE Model - Position

Consultative Selling PULSE Model - Solution

Consultative Selling PULSE Model - Understand

Consultative Selling Reminders

Consultative Selling Skills - The PULSE Model

Consultative Selling Skills - Why Use This Approach?

Page 19: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

10 Customer Wants In Addition To Lowest Price

From Sales Person To Trusted Advisor

How To Bash The Competition Without Bashing Them

How To Remove Existing Supplier Relationships

How To Remove Your Competitors From The Equation

Keeping Your Prospects Warm During The Sales Cycle

Social Selling

Speed Wins

Understanding Your Numbers For Accelerated Results

Are Objections A Good Thing

Different Types Of Closes & Their Effectiveness

Handling Objections - "That Costs Too much"

Handling Objections - Price Objection Or Price Shock

Handling Objections - There Are Only Two Types

How to ask for the business

Page 20: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

How To Avoid Objections In The First Place

Technique - Feel, Felt Found

The Best Objection Handing Model To Use

The First Thing To Do When Faced With An Objection

What Type Of Objections Do You Receive

When to Walk Away From Price Only Customers

Word For Word Responses To The Most Common Objections

Different Negotiation Styles

Managing The Discussion

Negotiation - A Vital Skill

Negotiation - Bargaining For Outcomes

Planning & Preparation

Proposing Solutions

Summarising & Reaching An Agreement

The 4 Possible Outcomes Of A Negotiation

Page 21: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

The 5 Stages For A Successful Negotiation

Different Buyer Types Part 1- Activist & Reflector

Different Buyer Types Part 2 - Theorist & Pragmatist

How To Build Rapport

How To Use Emotion & Logic To Influence

Understanding Buyer Types

Understanding How Your Buyers Process Information

Understanding How Your Buyers Think

Understanding The Modern Day Buyer Part 1

Understanding The Modern Day Buyer Part 2

What Is Key Account Management?

What is the Role of a Key Account Manager?

The 4 Possible Outcomes Of A Negotiation

The 5 Stages For A Successful Negotiation

The Importance Of Follow Up

Page 22: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

The Pull Don't Push Attitude

The Sales Mindset

Understanding Benefits V Features

Understanding Buyer Types

Understanding How Your Buyers Think

Understanding The DNA of Sales

Understanding The Modern Day Buyer

Understanding The Sales Process

Using Emotion & Logic To Influence

We're Happy With Our Current Supplier... What Now

What Is Key Account Management?

What Type Of Objections Do You Receive

When to Walk Away From Price Only Customers

Effective Listening Skills

Effective Questioning Skills

Page 23: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Sales

Handling Customer Complaints - Investigating On The Phone

Handling Customer Concerns And Complaints - Responding On The Phone

How To Answer A Call In The Right Way - First Impressions Count

How To Build Rapport Over The Telephone

How To Put Callers On Hold & Transferring Calls

Taking Messages Over The Phone

The 4 E's Of Effective Telephone Communication

The Challenges Faced With Telephone Communication

The Importance Of Top Quality Telephone Skills

Compliance

EU Antitrust

EU General Data Protection Regulation

Global Gifts and Business Gratuities

Global Cybersecurity Basics

Global Anti-bribery

COMPLIANCE SHORT: GDPR

COMPLIANCE SHORT: Antitrust

COMPLIANCE SHORT: Anti-bribery

COMPLIANCE SHORT: Cybersecurity

COMPLIANCE SHORT: Gifts, Gratuities, and Entertainment

Page 24: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Leadership & Management

A management mindset

Managing your team

Decision making for managers

Organisation skills

Effective meetings

Hiring effectively

Project management

Respect in the workplace

Looking after your team

Neurodiversity for managers

Corporate governance

What is corporate governance?

Bribery and corruption

Money laundering

Information security

Whistleblowing

Understanding GDPR

Treating customers fairly

Competition law

Page 25: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Health and safety

A health and safety state of mind

Fire safety

Slips, trips, falls and ladders

Manual handling

First aid emergency response

First aid minor injuries

Working when seated

Slips, trips and falls

Working at height

COSHH basics

Personal protection equipment

Customer service

Customer service essentials

Brand awareness

Dealing with emotions

Communication

Dealing with complaints

Page 26: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Digital skills

Creating a digital culture

Better browsing

Digital research

Copyright

Instant messaging

Using email effectively

Working collaboratively online

Social media in the workplace

Creative commons

Insurance

What is insurance?

Types of insurance

The insurance process

The claims process

The regulatory landscape

Insurance Distribution Directive

SMCR

Understanding customer needs

Page 27: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Hot topics

Is our personal data safe?

Beat the heat

Car free day

Breast cancer awareness

The morning after

Drink driving

Be kind online

#sleevesneeze

How to: Stop the spread

Working from home checklist

Managing teams at home

Mental health

Why mental health matters

Introduction to mental health

Spotlight on mental health issues

Positive self-talk

Practising positivity

Stigma and mental health

Page 28: eloomi - Unlimited › ressources › eloomi-Unlimited.pdfSocial Media Awareness The Bribery Act The Data Protection Act Understanding Cyber Security Working Safely & Securely 9 Learning

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Learning Category Module Title Content Provider

Mental health

Supporting someone who's struggling

Talking about your mental health

Mental health: Where to get help

Building better mental health

Self-care booklet

Dealing with stress at work

Saying the right thing

Guided breathing exercise

Thinking skills

Making good decisions

Problem solving

Critical thinking

Flexible thinking

Creativity

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Learning Category Module Title Content Provider

Wellbeing

The wellbeing mindset

The wellness myth

Building better habits

Life hacks

Weathering the storms

A healthy routine

Work-life balance

Burnout

Working together

Teamwork

Giving and receiving feedback

Conflict

Respect at work

Brainstorming

Workplace 101 Creating a presentation

Workplace 102 Delivering a presentation

Skills for work and life

Managing stress

Productivity

Negotiating