eligibility, benefits and...
TRANSCRIPT
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Eligibility, Benefits and Pre-certifications
Availity Customer Connection 2011
©2011 Availity, LLC | All Rights Reserved 1
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What We Will Cover Streamline administrative workflow with a single, no cost, online connection to multiple health plans.
• CareRead ® • Eligibility and Benefits Inquiry • Authorizations and Referrals
©2011 Availity, LLC | All Rights Reserved 2
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CareRead® CareRead lets you swipe a patient’s health plan member ID card, containing a magnetic stripe, through a card reader device.
• Automatically populates Availity's transaction pages with demographic and insurance information, reducing time-intensive manual data entry.
• Works seamlessly with our Eligibility and Benefits Inquiry and CareProfile® services for end-to-end patient processing.
• Reduces data entry errors and corrections. • Streamlines up-front tasks to improve patient flow through the
medical practice. • Complies with regulatory requirements and is fully secure.
©2011 Availity, LLC | All Rights Reserved 3
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CareRead® Ordering card readers
• Order from a business retailer or online (search for “magnetic card reader“). Visit Availity Help for more information.
Installing card readers • Insert the card reader connector into the USB port on your
computer. Using card readers
• Swipe the patient’s insurance ID card with the magnetic stripe facing the light on the card reader.
• Many of the fields on the applicable forms are automatically populated with the patient’s information.
©2011 Availity, LLC | All Rights Reserved 4
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What We Will Cover Streamline administrative workflow with a single, no cost, online connection to multiple health plans.
• CareRead ® • Eligibility and Benefits Inquiry • Authorizations and Referrals
©2011 Availity, LLC | All Rights Reserved 5
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Eligibility and Benefits Inquiry Instantly confirm patient eligibility and benefits (E&B), including covered services, co-payments, deductibles, and more at no charge. No more phone calls or paperwork.
• Save money with this no cost service. • Save time retrieving eligibility and benefits information from all
of your health plans in one place. • Improve accounts receivable with up front information. • Save time by working online, in real-time, using convenient
search criteria. • Leverage existing software with Availity’s seamless integration. • Fully secure and compliant with HIPAA regulatory requirements.
©2011 Availity, LLC | All Rights Reserved 6
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Eligibility and Benefits Inquiry 1. Click Eligibility and Benefits | Eligibility and Benefits
Inquiry. 2. Select the payer and let the page refresh.
• For additional payer guidelines, click the ? next to the Payer field for more information. For example, select the OTHER BLUE PLANS – BCBSGA option for all transactions destined to an out-of-state Blue payer. Blue Cross Blue Shield of Georgia routes the transaction as appropriate.
3. Complete the required fields and click Submit. 4. View and print the results.
a. Click Print. b. Click Edit Inquiry. c. Click View More. d. Click View Details. e. Click additional payer link-outs for additional benefit
notes, remaining deductible, or calendar/plan year information.
©2011 Availity, LLC | All Rights Reserved 7
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Eligibility and Benefits Inquiry Example
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4010 example
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Eligibility and Benefits Inquiry Example
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Availity displays the correct version when you select the payer.
Partial 5010 example
For Humana, click View ID Card to access the Humana portal and view the member’s letter of coverage or ID card.
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Humana - Medical Proof of Coverage
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If the patient does not have an ID card, enter the subscriber’s information.
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Eligibility and Benefits Results Example
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Partial 4010 example
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Eligibility & Benefits (E&B) Summary Results
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Partial 5010 example
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5010 E&B Results – Other or Additional Payer
Other or Additional Payer section
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5010 E&B Results – View Additional Benefits
View Additional Benefits link
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5010 E&B Results – Service Type • Service Type table • Value adds
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5010 E&B Detail Results – Service Type Expanded Service Type sections:
• Co-Payment • Co-Insurance
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5010 E&B Detail Results – Service Type, cont.
Expanded Service Type sections:
• Deductible • Limitations
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5010vE&B Detail Results – Service Type, cont.
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Expanded Service Type sections: • Out of Pocket
(Stop Loss) • Contact Following
Entity for Eligibility or Benefit Information
• Payer Contact Information
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Clinical Messages Eligibility & Benefits
19
• All sensitive clinical messages are excluded from E&B delivery. As a result, if the member has a medication graph associated to chronic medications, a message header displays to let you know that the medication graph is available via CareProfile. In order to view the actual medication graph, the user must request CareProfile.
• The number of clinical messages delivered via E&B is limited to three messages.
• All available clinical messages, including sensitive clinical messages will be returned.
Payer Name Goes Here
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Clinical Messages ─ Icons
20
Significant Alert • Signifies important messages about a
members health. For example, Diabetes needs annual urine protein screen.
Educational Tip • Denotes a message that may improve a
member’s health. For example, Diabetes needs annual urine protein screen.
Medication Graph • Chronic Medications: 6 month history
available via CareProfile
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Eligibility & Benefits Summary Overview
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Type indicates messaging icon.
The date is the Analysis As Of Date (AAOD),
which is the date when a clinical
activity was expected to take
place.
Print Page prints the eligibility responses and
the message detail.
Print Message Detail will print the detail of the messages within the
Provider Feedback form.
Data Source is the name of the health
plan that sent out the message.
CareProfile enables you to request the
CareProfile, which give all messages and the claims history for that
member. Edit Inquiry enables users to edit the information they supplied during the
initial query.
Payer Name Goes Here
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Printing Clinical Messages
22
1. After clicking Print Message Detail, the user is prompted to select a provider and click the Print and Close Window button.
2. If the provider name is not listed, the user should choose Provider Not Listed from the drop the drop-down list. The list of providers that displays in the drop-down window have been added by your organization’s PAA into the Maintain Provider database. By entering the provider names in the Maintain Provider database, users can take advantage of Express Entry.
3. Click Print and Close Window.
Steps continued on next slide
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Patient Highlights Provider Known Form
23
• The provider feedback Patient
Highlights form (PDF) document displays. In this example, since the Physician Name and ID are known, the provider is asked to:
1) Print the Patient Highlights
document. 2) Place a checkmark beside each
option, as it applies to the patient. 3) Add any additional comments 4) Fax the Patient Highlights
document to 1-888-703-7076.
Payer Name Here
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Patient Highlights Provider Unknown Form
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• Since the Physician Name and Physician ID are unknown, the user is asked to include these details, add any additional comments, and fax the Patient Highlights report to 1-888-703-7076.
Payer Name Here
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No Cost Real-Time Medicare E&B Registration
1. Log in to the Availity portal. 2. Click My Account | Medicare E&B Registration.
©2011 Availity, LLC | All Rights Reserved 25
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What We Will Cover Streamline administrative workflow with a single, no cost, online connection to multiple health plans.
• CareRead ® • Eligibility and Benefits Inquiry • Authorizations and Referrals
©2011 Availity, LLC | All Rights Reserved 26
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Authorizations and Referrals Availity’s Authorizations and Referrals feature lets you submit authorization and referral requests in real time. With the Authorization and Referral Inquiry feature, you can easily check the status of existing authorizations and referrals.
• Any Availity user who represents the requesting, referring or referred-by provider, or the referred-to provider or facility can inquire about an authorization or referral.
• In general, you can inquire about all authorizations and referrals, including those not submitted originally in Availity. Contact the payer to determine any exceptions to this rule.
©2011 Availity, LLC | All Rights Reserved 27
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Referrals Use the Referrals feature to submit a referral request.
1. Click Auths and Referrals | Referrals. 2. Select the payer and let the page refresh. 3. Additional required fields display based on payer requirements. 4. Complete the required fields and click Submit.
Looking for a detailed referral form? • The Referral page is a quick referral form. For a detailed version
for payers still participating in 4010, click Auths and Referrals | Authorizations. In the Transaction Type field, click Detailed Auth/Referral.
Need help deciding which form to use? • Use Availity Help or field-level help to learn more about payer
requirements. Did you receive a pended status?
• Use Availity’s Auth/Referral Inquiry to check the status later.
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Referrals
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Partial 4010 example
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Referrals
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Partial 5010 example
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Humana 5010 Referral
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• Find a Provider button: Click Find a Provider to search for providers to which you are referring a patient.
• Find A Facility button: Click Find a Facility to search for facilities to which you are referring a patient.
Partial example
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Authorizations Use the Authorizations feature to request an authorization.
1. Click Auths and Referrals | Authorizations. 2. Select the payer and let the page refresh. 3. Select the transaction type. 4. Additional required fields display based on payer requirements. 5. Complete the required fields and click Submit.
Need help deciding which form to use? • Use Availity Help or field-level help to learn more about payer
requirements. Did you receive a pended status?
• Use Availity’s Auth/Referral Inquiry to check the status later.
©2011 Availity, LLC | All Rights Reserved 32
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Authorizations
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Partial 4010 example
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Authorizations
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Partial 5010 example
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Auth/Referral Request - Result
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Partial 5010 example
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Authorization and Referral Inquiry View the results of an existing authorization or referral or inquire about the status of a request using this feature.
1. Click Auths and Referrals | Auth/Referral Inquiry. 2. Select the payer and let the page refresh. 3. Complete the required fields and click Submit. 4. View and print the results.
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Auth/Referral Inquiry
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Partial 4010 example
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Auth/Referral Inquiry
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Partial 5010 example
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Authorization and Referral Inquiry Result • Responses vary by payer, 4010 or 5010 version and type of
authorization or referral. • Multiple responses may occur if they match all of the criteria
you specified in the inquiry. • If the payer approves the request, the Certification # field
displays under Certification Information. • If the payer rejects the request, a Rejection Reason field
displays instead. • Some payer responses display a View More button. Click this
button it to expand the section and review the fields as needed.
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Auth/Referral Inquiry Result
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Partial 4010 example
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Auth/Referral Inquiry Result
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Partial 5010 example
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Auth/Referral – Upload Attachments For Humana Providers If you determine you need to include attachments to a pended referral or authorization request, follow these steps:
1. On the authorization or referral results or inquiry page, click the Upload Attachment link. A new browser window opens and displays a third party disclaimer.
2. Click I Agree to accept the disclaimer and access the Humana attachment application.
3. Follow the instructions on the Humana website to upload your attachments.
Note: You must be assigned the Authorization and Referral Request role to use this feature.
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Authorization and Referral Link-Outs • Availity offers links to many health plan-specific tools through
single sign-on capability. • Some tools require additional steps or registration with the
health plan for access. • To learn more about these payer links, click Help at the top of
any page and click the payer’s name under Contents.
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Thank you
Call 1-800 AVAILITY (282.4548)
Or visit us online at availity.com
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