elets fips 2014 - avinanda ghosh, deputy general manager & chief information officer (cio),...
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elets FIPS 2014 - Avinanda Ghosh, Deputy General Manager & Chief Information Officer (CIO), Agriculture Insurance Co. of India Ltd.TRANSCRIPT
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Agriculture Insurance Companyof India Limited
presents
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ANNAPOORNAa fairytale from
India
“Annapoorna” literally means the Goddess of Bounty
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33100000 hectares
the land area of Germany
USD 10600 million
the GDP of Madagascar
24200000 farmers
that’s the population of Australia
USD 580.46 million
the annual federal expenses of Guyana
we annually insure
we annually cover
our annual risk commitment our annual gross premium
the scale of operations
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The ANNAPOORNA vision
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why ANNAPOORNA?
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We are only around 280 of us, but insure around 24 million farmers.
We operate out of only 17 Regional Offices (to keep our mgmt. expenses low), but work with around 150000 Bank branches & Farmers’ Cooperatives at the grassroots level.
We are one of the largest repositories of data, but our database is fragmented (no connectivity) and not normalized (redundancies).
Our activities are time bound, but our manual processes breed time delays.
...that’s why
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commerce or service??
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We transact crop insurance business, seeking to improve the spread (topline) as well as the profits (bottomline), which strengthens our net worth to enable further business.
Are we doing social service??
We serve the poorest and remotest section of society and charge them subsidised rates of premium.
Are we doing business?
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from vision to mission
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Accelerate the economic momentum of the nation by bringing financial stability to rural India.
Innovate and develop rural-oriented and farmer friendly insurance products for all agriculture and allied risks.
Cast a protective net over agriculture and allied activities from natural perils and risks.
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The ANNAPOORNA challenge
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the business process challenge
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The Crop Insurance business process is unlike any other in the insurance domain.
The “object of insurance” does not even exist at the time of taking coverage; hence its direct value (Sum Assured) also cannot be ascertained.
There is no named peril which will trigger a loss event. Claims have to be assessed backwards, as “lesser than expected yield”.
Therefore, coverage is individual BUT claims assessment is collective.
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the many faces of the challenge
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the scale of the challenge
Farmers scattered over 330 million hectares of land space across 638000 villages, mostly remote and poorly connected
199 million hectares of gross cultivable land
138 million farm holdings
118 millions small & marginal farmers (holding <2 hectares)
Annual average income of a farmer family is USD 1500
27 provincial Governments with individual jurisdiction participating in the crop insurance program
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The ANNAPOORNA solution
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FINANCE
ADMINPROCESS MGMT
BUSINESS INTEL
LEGAL
HRMSPORTALS
KNOWLEDGE MGMT
R & D
MARKETING
BUSINESS OPERATION
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Product
Customer
Transaction
Legal
Yield
Vendor
Marketing
Weather
Employee
Financial
Admin Process
Presentation Tier
Application Tier
Data Tier
Portal
SMS Gateway
Call Center
Internal Stakeholder
External Stakeholder
system architecture
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enterprise security framework
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The ANNAPOORNA impact
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the growth story : farmers insured
2003-04 2008-09 2013-1410
20
30
million farmers
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2003-04 2008-09 2013-140
20
40
the growth story : area covered
million hectares
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192003-04 2008-09 2013-140
0.5
1
the growth story : risk committed
billion Indian rupees
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202003-04 2008-09 2013-14
0
10000
20000
30000
40000
the growth story : gross premium
million Indian rupees
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212003-04 2008-09 2013-14
0
2
4
6
8
the growth story : farmers benefitted
million farmers
still flowing
in
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learnings from ANNAPOORNA
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