Electronic Environments

Control Centers

A Brief History….

The Focal Point Of Every Mission Critical Facility

Shearson Lehman American Express - 1985Mainframe Operations Network Control - Monitoring 2 Front End Processors• Open Style Space Savings

Citibank - Manhattan, NY• Network Operations Control Console• Exhaust Fans in the Base, First Tier & Second Tier Sections

American Express - Phoenix, AZ• Mainframe Ops / Network Ops / Print Area / Customer Support• Consolidation of Areas for increased communications• Introduction of Large Screen Technology

American Express - Phoenix, AZ• Mainframe Operations• Increased “Line of Sight” to all monitors with less movement• Reduced Staff

IBM (ISSC) / Kodak - Rochester, NY• Mainframe Operations• 80 Monitors / 40 Linear Feet• Rear Access

Federal Reserve Bank - Richmond, Virginia• Mainframe Operations• Network Operations• Customization• Glare Caused by Outside Light

Corestates - Philadelphia, PA• Mainframe Operations / Network Operations• Supervisors Look Over Operations

Fidelity Investments - Texas• Work Surface Lighting• Increased Keyboard Placement and Flexibility

Reuters - Hauppauge, NY• Overlooking the Enterprise• Reduced Height Consoles for “Line of Sight” While Seated

Space Planning

Control Room Design in Relation to Corporate Objectives & Goals

Console Layout

•Central Grouping of Main Operations Staff•Interdepartmental Adjacencies for Increased Communications•Key Positioning of Supervisory Staff For Line of Sight•A/V Wall Forward or Segregated per Functional Requirement•Library•Meeting Table•Shift Overlap•Shared Workstations•Lockers•Access, Egress, Entries & Exits

Baxter Travenol - Illinois

Prudential Securities - Manhattan, NY

Workstation Design & Ergonomics (A Compromise)

Operations Control

•Typically a Multi-Tiered Environment•Shared Workstation Per Shift

Command Center Workstation Design

•Number of Monitors to be Monitored•Number of Operators Prime Shift•Single, Double, Triple Tier Determinations•Monitor Layout by Application and Ease of Movement•Writing Surface Needs•Storage Needs•Keyboard Placement & KVM Switching Options•Workstation Lighting

Computer Associates - Islandia, NY

IBM - Melville, NY

Barnett Bank

Work Station Design & Ergonomics (A Compromise)

Network Operations Center (NOC)

•Typically a Single Tier Environment•Possibly a Common Multi-Tier Area to Walk-Up & Access

Individual Workstation Design

•Open or Enclosed Style•Number of Monitors per Operator Workstation•CRT’s or Flat Screens (Future Plans and Accommodations)•Number of CPU Accommodations Needed in Base•Number of Operators (Prime Shift) •Shift Overlap•Writing Surface Needs - Return Worksurfaces•File & Binder Storage Needs •Workstation Lighting•Base Section Cable Management - Voice / Data / Power / Misc

IBM - Boulder, Colorado• Line of Sight

The Depository Trust & Clearing Corporation - Manhattan, NY

Atlanta DOT - Atlanta, Georgia

Large Screen Technology

Today’s Choices

Direct View Monitors• Standard Television DesignFlat Panel Technology•Plasma •LCD Projection Technology•Front Projection Systems•Rear Projection Systems

•Cube Wall Systems

Lehman Brothers - Jersey City, NJ• Front Projection

Teligent• Rear Projection

Teligent• Direct View Monitors

The Associates - Texas• Rear Projection• Direct View Monitors

Large Screen Technology

•Resolution (Clarity)

•Screen Manipulation & Switching

•Master Control Systems

•Hard RGB Switching

•Video Wall Processing

•KVM Integration

•Audio

•Cable & Satellite Feeds

Facility Planning

•Adjacency Analysis - Air Handling Units & PDU’s

•Established Elements - Columns, Ceiling Height, Non Raised Floor, Etc..

•Electrical Requirements

•Heat Load Assessment

•Access, Egress, Entries & Exits - ADA Requirements

Computer Associates - Islandia, NY• Lighting

Corecom - PA• Rear Projection• Digital Clocks

Globix - Manhattan, NY• Cube Wall System• Video Wall Processing

INTERIOR DESIGN

•Lighting

•Carpet

•Acoustics

•Seating

•Matching Finishes (Room Motif)

Concept NOC / Computer Rendering

ISO - Jersey City, NJ - Call Center• 50” Plasma Screens - Yoke Mounted

Metro Transit - Minnesota• Open Design Console for Flat Screen or CRT

Verizon - Dallas, Texas• Rear Projection• Video Wall Processor• Open Design Console

Verizon - Dallas, TX• Privacy Panels for Accoustics• White Board• CNN / Weather (NTSC Signal)

EMC - Hopkinton, MA• 42” Plasma Screens• Open Design Console - Trading Desk Design• Flat Screen Desktop Monitor Attachment Arms ( Fixed / Articulating)

Network Solutions• Flat Screen Desktop Monitor Attachment Arms (Articulating)• Centered Monitor sits on its own “Tilt & Swivel”

Prudential Securities - Manhattan, NY• Trading Floor

The New York Mercantile Exchange - Manhattan, NY• Project Management

The New York Mercantile Exchange - Manhattan, NY• Commissioning

Cairo & Alexandria Stock Exchange - Cairo, Egypt

The New York Stock Exchange - Manhattan, NY• Cable Management• Viewing Angles

The New York Stock Exchange - Manhattan, NY

The New York Stock Exchange - Manhattan, NYInternet Operations Center (IOC)• Non Raised Floor Environments

Super Booth - Morgan Stanley Dean WitterOn The Floor of The New York Stock Exchange - NY

Super Booth - JP MorganOn The Floor of The New York Stock Exchange - NY

Presentation RoomIBM - Boulder, Colorado

Crisis Management CenterComputer Associates - Islandia, NY

Board RoomOM Technology - Manhattan, NY

War RoomAT&T - Dayton, NJ• LCD Privacy Glass

War RoomAT&T - Dayton, NJ• LCD Privacy Glass

Video Teleconferencing FacilityPKS - Phoenix, AZ• LCD Privacy Glass

Y2K Help DeskSIAC - Brooklyn, NY

Decision Support Center - “Team Room”IBM / Kodak - Rochester, NY

Air Traffic Control CenterAmerican Airlines

Flight Information Display System (FIDS)Pittsburgh International Airport

Customs Clearing CountersPittsburgh International Airport

Distance Learning CenterUS Army

Industrial / Factory Control RoomBurton IndustriesLong Island, NY

Financial Branch Facility CSFB - Manhattan, NY

Thank You For Your Time