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Teamwork

Nhan Phan-TrongTuan Lan-Anh

Never stop improving quality

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team How to resolve conflicts in a team

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Definition A team is a group of people with complementary

skills, working together to accomplish common goals

The number of members should be from 6 to 20 people

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team Managing a team during projects

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The differences between 'Group' and 'Team'

GROUP TEAM

Every member follows their own goals All members have a common goal

Having directly responsibility to one's manager Having responsibility to each other

There is no clear unification about how to work together Committing how to work together

Leading is focused to one person Leading is shared

Everyone can finish their own working All members get success in their final goal and resonant working: 1+1=3

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team How to resolve conflicts in a team

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Necessity of working in team To be able to complete large project

Sharing tasks Saving time from doing redundant tasks

Sharing information and resources To be able to deploy many solutions

Opportunity to access many different points of view Developing critical thinking skills

Easily to detect mistakes in each solution

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Necessity of working in team

Building a good relationship among colleagues Developing communication and teamwork skills Developing skills of solving conflict

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team How to resolve conflicts in a team

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Stages of Team Growth Forming

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Stages of Team Growth Storming

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Stages of Team Growth Norming

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Stages of Team Growth Performing

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Stages of Team Growth Adjourning

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Stages of Team Growth

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team How to resolve conflicts in a team

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Assembling the project team

1. Developing the work breakdown structure

2. Identify skills required After developing work breakdown structure for the

project, the skills required to execute the project become apparent

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Assembling the project team

3. Finding members Approach supervisor of personnel Identify the role of members

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Assembling the project team

3. Finding members Objective criteria

Perceived technical ability Estimating proficiency Project management skills Experience as a task leader on other projects. Attitude toward this project and toward projects in

general

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Assembling the project team

3. Finding members Subjective criteria

Prior attitude with the subject matter Information from fellow project managers Opinions based on casual contact with the

individual offered as a team members

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Assembling the project team

4. Identify the affection of the organization's structure and distribution of authority

5. Negotiating with potential members Each member agree with his or her role in

group Each member agree with another members'

role in group The task is feasible for each member

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Assembling the project team There are 3 questions you can use to decide

what to look for in prospective team members Would I want this individual working for me? Would I want this individual as one of my peers? Would I want to work for this individual?

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project teamH ow to resolve conflicts in a team

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Team member commitment There are two tools can help you here

The skills inventory matrix The responsibility matrix

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Team member commitment The skills inventory matrix

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Team member commitment The responsibility matrix

How to set up a simple matrix form Depict the skills or areas of expertise along the x-

axis and the resources (people) along the y-axis Then place a check mark in the box indicating

which skill(s) each team member possesses In this way, you create a useful overview of team

members and skills from which to assign tasks

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Team member commitment The responsibility matrix

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Team member commitment How to develop the responsibility matrix

List the tasks on the left axis and the names or job titles of the project team members along the top

Match the tasks to the members: indicating the person with prime responsibility (P) and those having support responsibility (S)

Each task requires one and only one prime; several supporting team members may be assigned

The team member with prime responsibility is accountable for ensuring that the task comes in on time, within budget, and at the expected level of qualit.

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Team member commitment

5 rules of thumb when preparing a responsibility matrix

a. Assign staff because they have the correct skills, not because they have time available

b. Do not assign too many people to one task

c. Obtain buy-in from team members: “ask,” don’t “tell”

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Team member commitment

5 rules of thumb when preparing a responsibility matrix

d. Consider Who is good at what Who wants to do what Who can or cannot work together Who likes to create versus maintain

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Team member commitment

5 rules of thumb when preparing a responsibility matrix

e. From the perspective of the project, consider What skills are needed What skills are available If someone left a task, whether his or her work

could be redistributed

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team Managing a team during projects

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Building a Strong Project Team Characteristics of Effective Teams Techniques for Team Development Building a Team Communication Plan

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Characteristics of Effective Teams

The team must have a clear goal The team must have a results-driven structure The team must have competent team members The team must have unified commitment The team must have collaborative climate The team must have high standards that are

understood by all The team must receive external support and

encouragement The team must has principled leadership

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Techniques for Team Development

Build a broad-based team Choose the “best” people to join into your team

Who are the “best” people? Find out their strengths and weaknesses Evaluate each person's comment, make your own judgment

Establish a formal leader Project Team should have only one leader – Project

Manager Responsibility and authority => Project Manager's

role

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Techniques for Team Development (cont.)

Build and maintain team spirit Do not share negative developments with the team Find someone on the team to be the cheerleader

Keep team members informed Do not change the plan without team member's idea Project Manager need the respect

Establishing communication channels

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Building a Team Communication Plan

Form of Communication Meeting

Who will attend How often meeting will be held and where When they will be scheduled Who will be responsible for agendas, minutes and other

logistics Your team member plan should be part of your project plan

Telephone calls Electronic mail

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Guidelines for Developing Effective Team Communication

Involve key members of your project team in developing a communication plan

Define how and when your communication will take place (with team members) and how you will work together

Devise a strategy to prevent losing information and to solve the problem when losing information occur

Developing your communication plan soon

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Table of contents Definition The differences between 'Group' and 'Team' Necessity of working in team Stages of Team Growth Assembling the project team Defining and documenting Team member

commitment Building a strong project team How to resolve conflicts in a team

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How to resolve conflicts in a team Find common goals Identify the resource of the conflict beetwen

team members Gain commitment Exercise professional courtesy Look beyond the incident Find a basis for the agreement Confront the issue privately Avoid hostility by reframing the conversation

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How to resolve conflicts in a team(cont.)

Accentuate the positive Clear the air

“A crew merging into a single force that is unstoppable”

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Reference Mindjet MindManager Pro

Make plan and manage information More: http://www.mindjet.com

Microsoft Groove Internet software for making direct connections with

the people in team More:

http://office.microsoft.com/en-us/groove/FX100487641033.aspx

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Reference Tuckman model

– More: http://en.wikipedia.org/wiki/Tuckman_Model

Book: Project Management Internet software for making direct connections with

the people in team by Joan Knudson and Ira Bitz AMACOM Books ISBN: 0814450431 Pub Date: 01/01/91

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Questions & Answers

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Thanks for your attention!