Élan kaizen Élan enterprises llc - constant never ending improvement - plan dostudy act
TRANSCRIPT
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Élan
Kaizen
Élan Enterprises LLC
- Constant Never Ending Improvement -
Plan
DoStudy
Act
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Élan
What is Kaizen? Kaizen (Ky’zen)
“Kai” means “change”
“zen” means “good (for the better)”
Pronounced 'Gai San' in Chinese - Gai - The action to correct San - An action that truly benefits society or all people
rather than one individual
Kaizen means: Gradual, orderly, and continuous improvement -
Ongoing improvement involving everyone
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Élan
Conventional Thinking VS Kaizen
Quality improvement takes extra time
Work is a series of separate events
Quality means hitting goals
95% is terrific
Customers are who we sell to
Quality improvement saves time and money
Work is an integrated process
Quality means constant improvement
Only 100% is terrific
Customers are an integral part of our company
Conventional Thinking Kaizen
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Élan
If better is possible,
good is not enough. Anonymous
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Élan
Roadblocks
This won’t work
We've always done it this way!
Scotomas
Stuck Paradigms
The Way Out
Possibility thinking
Ask questions
Use lateral thinking
Look at old processes with new eyes
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Élan
Scotoma
Its not what we know that’s
killing us; its what we know that
isn’t so that’s killing us.
It is our fundamental
assumptions that get in the way
of kaizen.
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Élan
Paradigms(Assumptions, staunch opinions & belief systems)
Filter incoming data and experience
Establish mental boundaries
Influence our perception
Act as filters that screen information as it comes in and cause selective seeing/hearing
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Élan
The Paradigm Effect Thomas Kuhn
Everyone has a paradigm, either consciously or unconsciously.
If incoming data doesn’t match data that fits in their paradigm, people
don’t see it.
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Élan
The Paradigm Effect...
We see best what we are predisposed to see and we don’t see what we’re not predisposed to see.
Swiss watchmakerstory16th Century
Copernicus
& the sun
WWII - WomenIn the WorkplaceRosie the Riveter
Wright Brothers
The world is flat!
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Élan
The Way Out!
Every person …has to see himself or herself
as a mini-CEO. They have to conceptualize
what has to be done in the same way the
CEO has. Then it cascades (down
throughout the organization).
Michael Walsh former CEO, Tenneco
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Élan
The Kaizen Secret
Working ON the system and not IN it
INReactiveCrises ManagementOverwhelmedSucked Into It
ONProactivePreventativeAnticipatoryPredictiveFuture Focused
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Élan
Question Your Process
Ask the question that every child asks and every adult forgets to ask……..
WHY?WHY?
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Élan
Questions Worth Asking
Why are we doing what we're doing?
What IS working?
What COULD BE WORKING Better?
How can I (we) improve our products or
services?
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Élan
Give people a big enough
WHY?WHY?And they can handle almost any
HOW?HOW?
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Élan
Quality is never an accident; it is
always the result of high intention,
sincere effort, intelligent direction and
skillful execution; it represents the wise
choice of many alternatives.
Willa A. Foster
The Way Out!The Way Out!
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Élan
KISS - Keep It Simple, Sam!1. Individual reflection on those systems and services that work
well and those that need to be improved. (Use Kaizen #1 handout)
2. Team develops a collaborative list of items they feel need to be improved. (on butcher paper or integrated typed list)
3. Team picks one item to work on… a ‘win-able’.
4. Brainstorm ideas for improving the system or service.
5. Organize and prioritize the items.
6. Do it! Team works on action steps.
7. Study the results and continue Kaizen improvement process from there.
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Élan
Kaizen – Incremental Never Ending Improvement
Teach people to walk in the customer’s shoes and view what they do from the customer's perspective!
The level of detail necessary is to make a promise to both our internal and external customers and then keep it! Consistently improve systems and services.