Why do I have totell you the same thing

over and over again?

I never know who tocontact when I need

Help!

I can never find outwhat’s happening with

my enquiry!

Why do I have to fill out 4 forms to get what I am

entitled to?

No-one lets me know When thingsGo wrong!

I can get all my benefitsBy filling in one form,

Including my kids School meals

Contacting the Council iseasy – I only use onephone number to get

what I needWe phoned the Council

when we moved house and the adviser

did it all for us

I check progress with myenquiry at any time – even

at weekends and evenings

The Council keeps in touchto let us know when thingswill happen – even when

things go wrong

What do we need to do?

How will this benefit the Council?

How will this benefit the Council?

How will this benefit our Employees & Members?