EIV Update

April 2014

EIV Reports• Previously the focus of reviewing EIV Reports was on the Income

Discrepancy Report and the Deceased Tenant Report.

• HQs EIV staff has changed their review • - No Income Discrepancy Report Monthly Review• - No Reviewing ALL Deceased Tenants on Report

•

EIV Analysis Sheet• New Report HQs will be reviewing and making

available for Field Offices• Includes both Public Housing units and

Vouchers• Allows Field Office to update EIV staff on

information that is not current in PIC.

Procedure

• The list will be generated every month with new high selection PHAs – Discrepancies are rated Low, Medium and High.

• The list will be updated weekly based on Field Office and EIV staff updates.

Selection Priority Criteria

No No discrepancies in any of the metrics.

LowEIV users, EIV usageRecertifications < 2%, or < 5 householdsSSA Failures < 1% or < 5 membersDeceased Tenants >3 months = 0

MedEIV users, EIV usageRecertifications > 2% and < 5%SSA Failures < 5 % or 10 members Deceased Tenants >3 months < 1, Single Member = 0

HighEIV users is 0 or No EIV usage unless no problemsRecertifications > 5%SSA Failures > 5%, Deceased Tenants >3 months < 1, Single Member = 0

EIV Analysis Reports• In reviewing Deceased Tenant reports

– Only Deceased Tenants that have been on the Report for longer than 3 months will be considered a discrepancy in this analysis, but doesn’t mean PHAs shouldn’t follow up on all deceased tenants in report.

• The Income Discrepancy Report will not be used as an indictor in this analysis until a more accurate report can be created: – The time difference between recertification and the NDNH data causes

a high percentage of false positives.– Identity theft causes a smaller percentage but some large dollar

amount false positives.

EIV Staff Actions

• EIV staff will perform an analysis of a PHA before sending an email using the EIV and PIC system to determine:– Present status of EIV discrepancies– Possible reasons for the discrepancies– Possible solutions

• EIV staff will send an email to the PHA email addresses listed in PIC. • The PIH Network Director and Field Office will be cc’d.• The email will be customized to that PHA’s specific discrepancies.• EIV staff will assist the PHA in eliminating the discrepancies.• The EIV staff will log each contact with the PHA and results of that contact.

Common Problems

• No EIV Access or Use– Small PHA whose actions are performed by a user ID not tied to the PHA.

(consortium or consolidation)– New user needs to be assigned– EIV system error. (we need the user ID that is using EIV system)

• Overdue Recertifications– Tenants that have moved out but no EOP 50058 was submitted.– Late Reexams– PHA staffing issue

• SSA Identity Failure– 50058 data entry error of SSN, DOB or Surname– Maiden name – married name mismatch

• Deceased Tenants– 50058 EOP needs to be submitted– PHA undergoing litigation with remaining non-qualified resident.

EIV System Discrepancy Delay

Type of Discrepancy System Delay for displaying resolution

How often new discrepancies are added to

a PHA

EIV Access and Usage Daily Daily

Overdue Recertifications Next Weekend Next Weekend

SSA Failure Next SSA Match(up to 40 days)

Next SSA Match(up to 40 days)

Deceased Tenant Next Weekend Every 3 months