eiq 2 overview
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Success Dynamics International
EIQ-2: Emotional Intelligence Two Stage Index: Putting the Pieces Together
The Pieces of EIQ-2™• The Empathy Principle• Emotional Intelligence• EIQ-2™
– Leadership– Influence/Sales
• TmEIQ-10 Team Ten• Smart Organization• Customer Relations and Service
EIQ-2 Empathy Principle
EIQ-2
Emotional Intelligence
EIQ-2Leadership& Influence
TmEIQ-10Team Ten
EIQ-2Smart
OrganizationsEIQ-2
Second StageEmotional
Intelligence
Prescription before diagnosisIs malpractice.
If you don’t know where you are, you cannot plan a path to where
you want to be.
Empathetic Listening
Being Authentic
Being Sensitive, Appreciative and
Considerate
Sharing a Constructive Personality
Empathy Mix
Principles of Emotional Intelligence
• Emotion is information• We can try to ignore emotions but it doesn’t
work• We can try to hide emotions, but not very
effectively• Effective decisions must incorporate emotions• Emotions follow logical, consistent patterns• Emotional universals exist, but so do specifics
Adapted by Success Dynamics International from Caruso, David R.; & Salovey. Peter (2004) The Emotionally Intelligent Manager
Principles of Emotional Intelligence
• Emotions are:– responses and generators– automatic yet subject to internal regulation– significant to physiological change and
performance– essential for coping, surviving and thriving– waxing, waning and flowing
• Emotional intelligence develops; it is learned
Adapted by Success Dynamics International from Caruso, David R.; & Salovey. Peter (2004) The Emotionally Intelligent Manager
Self-Awareness
Self-Regulation/
Management
Attitude/ Motivation/
PassionEmpathy
Social Skills
SELF SOCIAL R
EC
OG
NIT
ION
RE
GU
LA
TIO
N
Self-AwarenessConsciousness/ Identification;
Understanding;Accurate Assessment;
Confidence;Realistic Personal Appraisal;
Motivation
Social AwarenessEmpathy;
Service Orientation;Organizational Awareness;
Recognition;Connection;
Team
Relationship ManagementCoaching/Mentoring; Influence;
Leadership; Championing Change;Building Relationships;
Teamwork & Collaboration
Self-ManagementSelf-Control; Self-Discipline;
Trustworthiness/ Transparency;Adaptability; Achievement;
Initiative; Success Drive;Optimism
TalentSmart® studies show the link between EQ and job performance:• EQ alone explains 58% of a leader’s job
performance.• 90% of top performers are high in EQ.• Just 20% of low performers are high in EQ.
“70% of employees’ perception of the organizational climate is associated with the emotional intelligence of the leader”
DANIEL GOLEMAN“Positive mood of the leader promotes worker
productivity and retention.”GEORGE BETTENHAUSEN
EmotionallyIntelligent Leadership
Change
Management
AssertivenessCommitment
Consideration
Conflict
Manage
ment
Dec
isio
n M
akin
g Discipline
Focus
Leadership
Teamwork
EmotionallyIntelligent Influence
Communication
Attitude
Confidence
Empathy
Influence
Like
abili
ty Motivation
Resilience
Stress
Management
Time
Management
Group EI Impacts Organizational Performance
Group Emotional Intelligence: Awareness of selves, social impact,emotions; interpersonal skills, discipline, application and management; innate perspectives
Preliminary Processes;Interactions; & Expectations
Participation Processes: Synergy, Contagious Emotions; Synergy
Impact: improved problem solving & decision making; superior performance; enhanced creativity;
greater productivity; higher quality of work life
Team Perspective
Affinity• Liking• Cohesion• Empathy
Positivity• Optimism• Constructive
Emotions
Identification• Team Spirit• Common Vision• Commitment
Team Processes
Communication• Information
Flow• Discussion &
Dialogue• Candor &
Openness
Collaboration• Interdependence• Engagement• Cooperation
Motivation• Drive• Momentum• Energy &
Excitement
Change Management• Stress
Management• Agility,
Flexibility & Versatility
• Resiliency
Team Impact
Responsiveness• Adaptation• Consideration• Sharing
Resolution• Conflict
Management• Tenacity• Determination
Celebration• Affirmation &
Praise• Common
Satisfaction• Zest
Smart Organizations
TmEIQ-10: Team Ten
EIQ-2: Second Stage Emotional Intelligence: Leadership & Influence
EIQ: Inter-Personal Skills: Management & Regulation
EIQ: Intra-Personal Skills: Awareness
EmotionalIntelligence
Stages & Development
Individual
Team
Organization
Culture
Core beliefs; Stories; Common understandings &
expectations; Values; Norms; Assumptions
PhysicalStructures;
Systems; Tools; Environments;
Artifacts; Processes; Hierarchy; Resources
InfrastructureAtmosphere; Climate;
Priorities; Goals;Internal intangibles;
Measurement;Learning;Mission
Team &
Individualconsiderations
& behaviors
Performance Units
Corp
orat
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---Pe
rson
al Short Term---------------------------Long Term
LeveragingOrganizational
EIQ
Smart Organizations
Success Dynamics International
• Emotions are contagious
• Intelligence isn’t additive
• Group intelligence augments & compliments
• Cross disciplines tend to be more advantageous than more of the same
• Beware of “common knowledge”
Leadership & Teambuilding Communication
Handling Confrontation, Conflict & Contention
Service & Performance Improvement Communication
Influence & Persuasion
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