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EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
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“LEADERSHIP ENHANCEMENT PROCESS”
& CHANGE MANAGEMENT PROGRAMS for
SENIOR Leaders, Middle Management &
Supervisory Levels.
(Workshops, Conferences & Seminars conducted by Global / International Business
Motivators / Trainers at your Corporate / Manufacturing / Service Units for industries
ranging from Manufacturing, Shipping Finance, Banking & Insurance, Garment,
Merchandizing to Logistics in order to enhance the Enterprise Value of your organization
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Workshop Methodology
All our workshops will be implemented by a designated senior associate. All training modules have variations of the following:
Ice breakers Input – concise concepts and theory, main focus is on practical demonstration of behaviors Team or individual activity to reinforce input and increase ability to re-model behaviour Feedback on activity from team or individuals’ feedback & the Facilitator Various ―games/activities‖ to enhance the retention of skills The activities will be either case studies leading to discussions and/or role-plays, or practical
games related to the Leadership skills & concepts. During the various Phases – there will be assessments to monitor any change in behavior and
skill levels as well as assignments to ensure there is immediate application of skills in the real world
Training Implementation
The training will include the following components:
Training will be over 2-3 days sessions each time as per the program requirements listed in the content for a maximum of 15-20 participants per group.
Language will be English delivery.
Training materials will be in English.
Training Venue & equipment – To be provided by Client.
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Senior Leaders Vision/Mission & Core Values (VMV)
Senior Management get involved in discussions to create a SINGLE, agreed upon roadmap for the organization using SMART goals and other tools. This will ensure all Senior Managers align their needs, goals and action plans toward a single direction for the organization.
Understanding Change and how it affects people What is change
Benefits of change
Challenges of change
Empowering Others
Making employees feel optimistic and positive about their work environment
Being Transparent & Honest
Draw buy-in from other people
Examining strategies to involve and engage people
Coaching- bringing out the best in others
Understand the critical effects of Coaching
Identify specific behaviors that foster a supportive coaching environment
Learn and use the key actions involved in coaching and bringing out the best in others
Motivating & Developing
Open Communication Channels
Exploring Ideas & Discussion Skills
Reasons for being motivated
G – E – C – F / WIIFM
Establishing Trust to gain willing co-operation
Understanding the Feedback Process
Crediting - Recognition
Constructive criticism
Corrective feedback
Motivational feedback
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Understanding the As-Is Situation
Looking at the ―Bigger Picture‖
Where is your organization
What do we want the future to look like
Creating a Shared Vision & Mission Statement
Individual Commitment Statements
Team’s Vision
ONE Team Consensus
Full Team Mission Draft
Roles & responsibilities and Reliance
Understanding Roles & Responsibilities
Change/Relationship Activity
Identifying Inter-group commitment
Core Values to achieve the Vision Identifying core values to help achieve the vision
Creating department specific actionable behaviours based on the core values
Commitment & Close of Workshop
Outcomes/Competencies
Develop & Align Core Values
Internalize VMV and identify practical actions
Walk-the-talk (Ensure individual buy-in and commitment)
Finalize Core Values, Vision & Mission Statements
Building individual branding
Enhancing self-worth & credibility
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Senior Leaders Re-Building the Organization Culture & Cascading
Identifying & dissecting the Organization Beliefs & Behaviors
Attitudes towards our Internal & External partners
Checklist of behaviors we would like to keep or strengthen
Identifying pitfalls & gaps
Defining a Problem, Symptom, Quick-Fix
3 Responses to Problems
Generating Alternatives
Brainstorming and Involve others
Fishbone Technique to identify root causes
Force Field Analysis to improve & strengthen existing solutions
Being in Character
Recognize your own unique Leadership style
Adapting your Leadership style – Controlling or Empowering
Recognize when to change between characters.
Developing your Emotional Intelligence to manage others
Emotional Awareness of Others
Acquire the skill of reading the verbal and non-verbal emotional cues of other
Develop the alertness and sensitivity
Understanding both the emotional and rational drivers
Focusing objectively on performance
Working Effectively with Others
Identifying the challenges of working together
Managing Differences
― Cushioning " difficult people
Accepting others' viewpoints
Recognizing others' contributions
Building a Positive Culture
Encouraging a positive mindset
Building a fun atmosphere
Building Trust and cascading the attitude
Having a Can Do Attitude
Helping teams develop the right mindset
Can Do vs. Can’t Do
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
5 Negotiation Tactics Speak with clarity and conciseness
Clarifying, Confirming, Bridging, Building
Understanding the other person’s needs & situation
Understanding & using the 5 tactics
IVT
Understanding the concepts of PPOC People & Problems
Positions & Interests
Options with mutual gains
Criteria – setting with objectivity
Summary, Individual Action Planning and Close of Seminar
Outcomes/Competencies
Identify & finalize the organization culture
Translating Culture into measurable behaviours
Strengthening communications & avoiding Silos
Understand attributes of core Influencing
Use persuasive techniques/tactics to package your key messages
Gain willing co-operation
Negotiate their way to a win-win situation, both internally & externally
Understand the importance of the Criteria for Negotiating
Understand the importance of preparation and planning for Negotiating
Be able to stand firm when necessary and flexible when necessary.
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Senior Leaders Coaching & Communication
Understanding the Essence of Coaching
Understanding Challenges in Coaching Conversations?
Demonstrating Courage
Understanding the power of Behaviour Labeling
Components of a Courageous Conversation
When to Coach? Types of situations that may not be suitable for coaching
Telling or Coaching? – Make a decision before the call
How to Coach? Know what behaviours & signs to look for
The Keys steps of Coaching
Pre-Coaching communication
Personal Observations
Post Coaching monitoring and de-briefing
Coaching Sales Performance for Results
Pre-Coaching
Communicate the rational
Agreeing on objectives & strategies
Put them at ease
During Coaching
Discuss behaviours & viewpoints
Identifying strengths and areas of improvement
Agree on areas to strengthen
Post Coaching
Providing Feedback based on actual observation
Gain agreement on area of concern
Discussing plan for further improvement
How to give feedback
Self-feedback
Motivational feedback
Developmental feedback
Commitment & Close of Workshop
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Outcomes/Competencies
Cascade the organization Culture
Enhancing our Presentation ability to create Impactful messages
Coach, Mentor & Develop staff on an ongoing basis
Build a succession pipeline
Give developmental feedback
Finalize Core Values, Vision & Mission Statements
Building & strengthen empowerment
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Senior Leaders Consultative Skills
Understanding the Business Environment How Trends are changing
How do people perceive Value
Enhancing our “Organization” Image
Defining & communicating our Value
Analysis of actual situations & issues
Understanding & Identifying Challenges/Pitfalls
Understanding the project, players and Structure
Positioning & Aligning Expectations with key players
Individual & Company Motivators of key players
Understanding the Business Environment
Factors affecting the business
Demands & Expectations from Stakeholders
Political & Environmental issues
Understanding our Stakeholder Needs, Circumstances & Situation
Questioning to delve into stakeholder issues & challenges
Using ―CASH‖ to uncover pain points
Iceberg Principle
Extending the Problems/Increasing the seriousness
Adapting to the ―DiSC‖ Communication Styles
Creating the urgency to move the sale forward
Summary, Goal Setting and Close of Seminar
Outcomes/Competencies
Understanding the power structure
Understand the positive & negative factors
Understand market trends and competitive advantages for both parties
Discover effective ―pain-points‖
Enhancing our presentation ability to create Impactful messages
Understand other parties’ expectations and how to match their expectations
Forge and strengthen networks and relationships for longer term business relationships
Formulate a strategic plan of action for the account
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Senior Leaders Challenger Approach & Decision Making
Scoping the Business Environment How the market is changing - Trends
Understanding the 4 Key Drivers
Identifying Who’s who in the Zoo?
Gaining confidence in your own approach
The Challenger Approach
The ―5‖ roles
Identifying your style & role
Understanding the benefits of the role
Teaching for Differentiation Adopt Key Principles
Set your offerings apart in the market-place.
Tailor for Resonance & Take control Focusing on Value drivers
Tailor your message to a variety of individual stakeholders
Take Control—Guide conversations to ensure your teaching message sticks
The Engagement Principles Teach where & when Customers Learn
―Un-teach‖ to Teach
Planning Ahead for Success
The Challenger Plan
Strategies & Tactics
Summary, Goal Setting and Close of Seminar
Outcomes/Competencies
Understanding the changing business market
Defining our Challenger role
Understanding the strengths & weaknesses of each role
Challenging the mindset without creating conflicts
Teaching for differentiation
Focusing on Value drivers
Learning and using the PESTEL model
Leveraging creative tension
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Senior Leaders Innovation, Value & Conflict Resolution
DAY 1, INNOVATION: Think like a startup with systematic iteration, business analogies, and other
divergent tools. Do you wonder your own ability for creativity and innovation? You’re not alone. Most organizations understand the value of innovation. We demand ―innovative ideas,‖ but without a clear how, organizations end up delivering mediocre solutions. We can do things differently. In this program, we’ll discover new ways to break through mental barriers and roadblocks, and quickly generate and test numerous ideas, learning our way into solutions that are desirable, feasible and financially viable.
Session Goals: • Assess your own individual innovation profile and how to improve the skills you’ll need to
grow to improve your flexibility • Understand the 5 key innovation skills for creativity: associating, questioning, observing, experimenting, and networking • Generate, strengthen and elaborate on ideas and evaluate and prioritize those ideas based on impact • Practice and simulate the process to create new breakthrough business ideas for your organization
Day 1
Benchmark mini-innovation simulation
What is innovation & creativity, and how does it work?
Innovation framework • Mindsets: Left brain-right brain duality
Self-awareness— the 5 key discovery skills • Idea Generation: Analogy & client-based techniques
Concept development & implementation
DAY 2, VALUE & CONFLICT RESOLUTION: Understand each other’s’ strengths and build beyond
conflict to collaboration. Is conflict good or bad? The answer is yes. Conflict is good when the outcome is a win-win resolution. Conflict is good when the relationship between the people in conflict is strengthened as a result of the conflict. But few people are skilled in the interpersonal skills necessary to manage conflict effectively, & when conflict isn't managed it generally goes bad. How we value each other and build towards team strength is key to our success. We’ll explore tools for trust building and win-win solutions.
Session Goals: • Understand our values and how they ―show up‖ at work • Recognize different stages of
conflict escalation: detecting the invisible dynamics of conflict • Feeding the solution not the problem: turning conflicts into discussions • Build common ground to turn conflict into constructive collaboration • Assess your own conflict style & how to leverage it to improve interaction
Day 2
Benchmark group conflict simulation
Articulate and buy into the benefits of collaboration vs. cooperation
Understanding Conflict and Conflict Styles
Overcome barriers and conflicts that typically arise during the collaboration process
Enhance listening to anticipate and avoid misunderstandings
Empathize with team members for engagement and connection
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Middle Managers Enhancing Coaching & Communications Skills
Introduction / Opening by Senior Management Paradigm Shift
Career Transition: Manager of Self – Manager of Others
Small group discussion (case: David’s promotion)
Role of a Manager
Personal Management Influence
How are you Perceived
Credibility, Capability, Compatibility
Exercise: How do you display - CCC
Understanding Communication styles
Completing the DISC Questionnaire
Understanding the Characteristics of the Styles
Benefits of the various Styles
Practicing our Communication using the styles
Communicating with Others
Speak with clarity and conciseness
Understanding the other person’s needs & situation
Questioning & Listening Skills
Non - Verbal Communication (Body Language)
Team Motivation
Defining motivation
Herzberg Principle
Exercise: What motivates and de-motivates your team members?
Management Styles
Skills will matrix
Exercise: Map the scenario
What are the signs?
Exercise: Map your team
Communicating your message
Adapting the message
Bringing your messages across effectively to gain buy-in
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Understanding the Feedback Process
Crediting & Constructive Criticism
Recognizing others' contributions
Teaching by Example
Listening Identify listening obstacles
Define the 3 modes of listening
Develop strategies for overcoming listening obstacles
Use of skills of clarifying and confirming to enhance listening ability
Handling Conflicts & Differences
Identifying the challenges of working together
Managing Differences
―Cushioning" difficult people
Accepting others' viewpoints
Disagreeing in an Agreeable Manner
Getting Enthusiastic Co-operation
Summary, Individual Action Planning and Close of Seminar
Outcomes/Competencies
Identify common barriers to effective communication and demonstrate how, to overcome these barriers
Express information and data effectively and with clarity
Listen actively to others and incorporate their views and ideas
Understand the other party and communicate appropriately
Communicate effectively to achieve objectives
Understand what High Performance Teams are
Understand the Skill/Will Matrix and where it can be implemented
Build Trust and bonds that can move the teams forward
Develop motivators that work for team members
Giving & receiving feedback graciously
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Middle Managers
Vision/Mission & Core Values (VMV)
This program requires the assistance of Senior Management in delivering the Core Vision/ Values/Mission developed by them which needs to be accepted by the teams, internalized and rolled out as one aligned direction for the organization for the next 2-3 years.
Our Role as Leaders
Positioning the role of Senior management
Communicating the benefits of this session for Middle Managers
Getting alignment of the overall direction
Understanding the As-Is Situation
Looking at the ―Bigger Picture‖
Where is SolCen technologies
What do we want the future to look like
Creating a Shared Vision & Mission Statement
Individual Commitment Statements
Team’s Vision
ONE Team Consensus
Full Team Mission plan
Roles & responsibilities and Reliance
Understanding Roles & Responsibilities
Change/Relationship Activity
Identifying Inter-group commitment
Core Values to achieve the Vision Identifying core values to help achieve the vision
Creating department specific actionable behaviours based on the core values
Roles & Responsibilities
Identifying the key functional roles in relation to the VMV
Aligning the skill sets and competencies required with these new responsibilities
Commitment & Close of Workshop
Outcomes/Competencies
Understanding & Align with existing Core Values
Internalize VMV and identify practical actions
Walk-the-talk (Ensure individual buy-in and commitment)
Finalize Core Values, Vision & Mission Statements
Building individual branding
Enhancing self-worth & credibility
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Middle Managers Internalizing the Organization Culture & Cascading
This session will be delivered together with the support of 2-3 members of the Senior Leadership Team.
Identifying & dissecting the Organization Culture Beliefs & Behaviors
Attitudes towards our Internal & External partners
Checklist of behaviors we would like to keep or strengthen
Identifying pitfalls & gaps
Defining a Problem, Symptom, Quick-Fix
3 Responses to Problems
Generating Alternatives
Brainstorming and Involve others
Fishbone Technique to identify root causes
Force Field Analysis to improve & strengthen existing solutions
Being in Character
Recognize your own unique Leadership style
Adapting your Leadership style – Controlling or Empowering
Recognize when to change between characters.
Developing your Emotional Intelligence to manage others
Emotional Awareness of Others Acquire the skill of reading the verbal and non-verbal emotional cues of other
Develop the alertness and sensitivity
Understanding both the emotional and rational drivers
Focusing objectively on performance
Working Effectively with Others
Identifying the challenges of working together
Managing Differences
―Cushioning" difficult people
Accepting others' viewpoints
Recognizing others' contributions
Building a Positive Culture
Being an example of positive mindset
Encouraging a positive mindset
Building a fun atmosphere
Building Trust and cascading the attitude
Having a Can Do Attitude
Helping teams develop the right mindset
Can Do vs. Can’t Do
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
5 Negotiation Tactics Speak with clarity and conciseness
Clarifying, Confirming, Bridging, Building
Understanding the other person’s needs & situation
Understanding & using the 5 tactics
IVT
Understanding the concepts of PPOC People & Problems
Positions & Interests
Options with mutual gains
Criteria – setting with objectivity
Summary, Individual Action Planning and Close of Seminar
Outcomes/Competencies
Align with the Organization Culture now & beyond
Translating Culture into measurable behaviours for your team/function
Strengthening communications & avoiding Silos
Understand attributes of core Influencing
Use persuasive techniques/tactics to package your key messages
Gain willing co-operation
Negotiate their way to a win-win situation, both internally & externally
Understand the importance of the Criteria for Negotiating
Understand the importance of preparation and planning for Negotiating
Be able to stand firm when necessary and flexible when necessary.
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Middle Managers Assertiveness & Strategic Thinking
Objectives & Expectations Understanding positions
Enhancing credibility
Messaging Cornerstones
What would you like to communicate?
Being Assertive
How would it impact the other party?
Focus on the Value when presenting a clear and relevant message.
Degrees of Communication
Distinguish between passive, assertive and aggressive communication behaviors.
Differentiate through voice, body language, eye contact
Influencing Tactics
Using the Influencing principles in a structured manner
Understanding the needs of the stakeholder
Adapting your message to match the stakeholder
Understanding the Customer’s Environment
Factors affecting the other party
Exclusive Benefits & relevance of your idea
Political & Environmental issues
Strategic Principles
3 Initiatives
Strategy Pyramid
4 Avenues of Strategy, 6 types of Planning Analysis
Strategic Planning as a Process
Diagnose
Design
Deliver
Summary, Individual Action Planning and Close of Seminar
Outcomes/Competencies
Understanding your clear purpose
Knowing your audience
Messaging cornerstones
Defining the ―value‖
Using emotional connections
3 Communication styles
Manage differences professionally
Agreeing to disagree
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Middle Managers Challenger Approach & Change Management
This session will require Senior Leaders be to be available & present so they can observe the mindset of their people towards this newer, radical approach to dealing with projects & people:
Scoping the Business Environment How the market is changing - Trends
Understanding the 4 Key Drivers
Identifying Who’s who in the Zoo?
Gaining confidence in your own approach
The Challenger Approach
The ―5‖ roles
Identifying your style & role
Understanding the benefits of the role
Teaching for Differentiation Adopt Key Principles
Set your offerings apart in the market-place.
Tailor for Resonance & Take control Focusing on Value drivers
Tailor your message to a variety of individual stakeholders
Take Control—Guide conversations to ensure your teaching message sticks
The Engagement Principles Teach where & when Customers Learn
―Un-teach‖ to Teach
Planning Ahead for Success
The Challenger Plan
Strategies & Tactics
Summary, Goal Setting and Close of Seminar
Outcomes/Competencies
Understanding the changing business market
Defining our Challenger role
Understanding the strengths & weaknesses of each role
Challenging the mindset without creating conflicts
Teaching for differentiation
Focusing on Value drivers
Learning and using the PESTEL model
Leveraging creative tension
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
Middle Managers Innovation & Creative Thinking
DAY 1, INNOVATION: Think like a startup with systematic iteration, business analogies, and other
divergent tools. Do you wonder your own ability for creativity and innovation? You’re not alone. Most organizations understand the value of innovation. We demand ―innovative ideas,‖ but without a clear how, organizations end up delivering mediocre solutions. We can do things differently. In this program, we’ll discover new ways to break through mental barriers and roadblocks, and quickly generate and test numerous ideas, learning our way into solutions that are desirable, feasible and financially viable.
Session Goals: • Assess your own individual innovation profile and how to improve the skills you’ll need to
grow to improve your flexibility • Understand the 5 key innovation skills for creativity: associating, questioning, observing, experimenting, and networking • Generate, strengthen and elaborate on ideas and evaluate and prioritize those ideas based on impact • Practice and simulate the process to create new breakthrough business ideas for your organization
Day 1 Benchmark mini-innovation simulation
What is innovation & creativity, and how does it work?
Innovation framework • Mindsets: Left brain-right brain duality
Self-awareness— the 5 key discovery skills • Idea Generation: Analogy & client-based techniques
Concept development & implementation
DAY 2-3, VALUE & CONFLICT RESOLUTION: Understand each other’s’ strengths and build beyond
conflict to collaboration. Is conflict good or bad? The answer is yes. Conflict is good when the outcome is a win-win resolution. Conflict is good when the relationship between the people in conflict is strengthened as a result of the conflict. But few people are skilled in the interpersonal skills necessary to manage conflict effectively, & when conflict isn't managed it generally goes bad. How we value each other and build towards team strength is key to our success. We’ll explore tools for trust building and win-win solutions.
Session Goals: • Understand our values and how they ―show up‖ at work • Recognize different stages of
conflict escalation: detecting the invisible dynamics of conflict • Feeding the solution not the problem: turning conflicts into discussions • Build common ground to turn conflict into constructive collaboration • Assess your own conflict style & how to leverage it to improve interaction
Day 2-3 Benchmark group conflict simulation
Articulate and buy into the benefits of collaboration vs. cooperation
Understanding Conflict and Conflict Styles
Overcome barriers and conflicts that typically arise during the collaboration process
Enhance listening to anticipate and avoid misunderstandings
Empathize with team members for engagement and connection
Applications and role-plays
EHP India Pvt. Ltd (Indian Arm of EHP (International)
H O N G K O N G T H AI L AN D M AC A U I N D I A
(Customized training solutions, could also be made, to suit clients specific needs)
www.EnhancingHumanPoential.com Mob:- +91 9811115649, 9311115649 Toll Free No.1-800-11-1411