ehdf brochure

5/21/2018 EHDF Brochure

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Company Prole

About eHosting DataFort

eHosting DataFort is a leading provider ofManaged IT and Advisory Services and a fully

owned subsidiary of TECOM Investments, amember of Dubai Holding. Our State-of-the-Art Data Centres are the backbone of our ITinfrastructure on the basis of which we deliverhigh quality Managed IT Services to our clients.Our customer centric approach, technicalexpertise and adherence to international standardsand best practices have attracted leadingcompanies to trust and rely on our competenciesand service delivery capabilities.

Facts

Fully owned subsidiary of TECOM

Investments (member of Dubai Holding)

Leading Managed IT & Advisory Services

Provider (As per IDC)

Founded in 2001 Established Managed

Services portfolio

Global clients across various verticals

Regional presence within GCC &

International presence in Europe through our

partner network

Owns and operates State-of-the-Art Data

Centres (24x7 operations and management)

Adherence to International Standards focusing

on Service Level Management ITIL,

ISO9001, ISO20000, BS25999, ISO27001

etc.

Services Portfolio

We offer a complete stack of Managed ITServices ranging from Dedicated Servers toa Fully Managed Services option whereby acustomers entire IT infrastructure is managedright from the Data Centre up to the Applicationlayer and everything in between (includingNetwork, Servers, Storage, Backup, Securityetc.).

Our Services portfolio includes:

Co-location / Managed Co-location

Managed Hosting

o Dedicated Servers

o Managed Services

- Managed Security

- Managed Databases

- Managed Storage

- Managed Backup and Restore

- Managed Exchange

- IT Administration

Consulting and Advisory Services Security,

Vulnerability & Risk Assessment, Business

Impact Analysis

Data Centre Auditing and Consulting

Disaster Recovery and Business Continuity


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Industry Experience

Financial and Banking Government IT Electronics Telecom Aviation Retail Real Estate / Construction Media & Entertainment

Standards & Certifications

Quality: ISO 9001

Environment Management System: ISO 14001 Health and Safety Standard: ISO 18001 IT Service Management (ITSM): ISO 20000 Information Security Management Systems

(ISMS): ISO 27001 Business Continuity Management: BS 25999 ITIL v3

People

Domain Expertise: Every industry has itsdistinctive challenges and requirements. Basedon our experience with customers across multiple

vertical sectors, we have developed domainexpertise around diverse industries. We havefirst-hand knowledge of real industry challengesacross various industry verticals which enable usto design industry-specific solutions that leverageindustry best practices.

Technology Expertise: We have professionalswho have accrued an array of expertisearound various technologies and understandthe business benefits of adopting the righttechnology. Coupled with our technologypartnerships, our people skill sets are alignedto the market demands and we continuouslyinnovate upon our existing productsand services to ensure the most optimalperformance following the best servicedelivery practices. Our staff is certified andtrained regularly on the latest technologies sothat they understand business requirements

effectively and are able to architect solutionswith the right technology available in the market.

Processes

We have well defined comprehensiveprocesses to ensure best-in-class ServiceDelivery and Service Support. We haveapplied industry best practices for IT ServiceManagement and ITIL to enhance value forour customers.

Service Delivery

With increased reliance on informationtechnology, customers expectations from ITsystems have increased. We offer customerfocused solutions with emphasis on deliveringhigh quality service experience backed bymeasurable Service Level Agreements (SLAs).


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Service Support

Our 24x7 Service Desk provides a centralpoint of contact between customers and our ITorganisation. It encompasses a range of servicesreaching beyond the typical Help Desk,including:

Ability to process incidents and complaints Process Change and Service Requests using

IT service management processes i.e. ReleaseManagement, Configuration Management,Problem Management etc.

Call & ticket management functions Our Service Desk encompasses a Call Centre

and Help Desk activities, which shortens theincident lifecycle efficiently

Project Management

We have a strong team of highly skilled,experienced Project Managers who haveimplemented complex projects providing clientsvalue added benefits such as risk management,clear communication and greater visibilitythroughout the project life cycle.

Technology

We have invested in the latest technologiesto support our best-in-class Data Centreinfrastructure. Being the leading service providerof the region catering to diverse requirements, weadopt latest technologies and continue to innovatein order to ensure greater customer satisfaction.

Coupled with the right technology partnerships,our Data Centres are designed to handle new

technological demands and respond to futurecomputing trends such as virtualization andcloud computing.

Value Proposition

Core Business Focus:Customers are able to off-load their operational and mundane IT tasks toa third party IT service provider so that they canfocus on their core-business, allowing the timeand opportunity to identify means by which theycan increase their bottom line.

Competitive Pricing:Achieving high densitycomputing, a fully redundant Data Centre, ahighly secured environment and an efficientcooling system are just some of the innovationswhereby we ensure that customers are ableto enjoy Managed Services at the best valuepossible. Through investing in a highly qualifiedteam of engineers and consultants, we are able toleverage specialized skills to design and deployintelligent solutions that will ensure optimumutilization of the latest technology infrastructureresulting in tremendous cost savings compared to

doing it in-house.High Service Levels:We offer high servicelevels, which can be measured by industryleading Service Level Agreements (SLAs). Wehave a dedicated Service Account Management


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(SAM) team who manage customer SLAs andact like the customers representative within

the organisation for issues related to ChangeManagement, Incident Management etc. In doingso, standards like ISO 20000 is just one industrycertification demonstrating our commitment tobest practices in IT Service Management to satisfythe service quality requirements of customers.

Customers

We cater to Small, Medium and Large enterprisesand have customers across vertical segmentsincluding Government, Finance and Banking, IT,Telecom, Media, etc.

Some of these include:

Abu Dhabi Media Company Algebra Capital du Dubai Airport Freezone Authority Dubai Cares Dubai E-Government Dubai Government Media Office Dubai World Trade Centre Dunia Finance

EastNets Emirates Airlines Emirates eGovernment Emirates Identity Authority Forbes Middle East FVC Inc.

JRG International Brokerage Jumeirah Group

Khaleej Times Majid Al Futtaim Group Ministry of Foreign Affairs Ministry of Public Works Panasonic Security Lab SNTTA Emir Tours SPICA Societe Generale Bank Tejari Trimex Worlds largest steel company Arcelor Mittal

Customer Testimonials

We are very pleased with theimplementation. eHosting DataFort metour unique requirements, which neededeHDF to change their data centre design.Our processes require high density of powerand cooling, and therefore huge effort wasrequired from eHDF to make core designchanges to its facility. The project outcomewas exactly how we planned it to be.

Planning was very detailed and the projectwas managed based on the Jumeirah Project

Management framework.

David Teklit, Group Director of InformationTechnology, Infrastructure and IT operations,Jumeirah Group.


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Emirates has great confidence in the servicesprovided by eHosting DataFort. This will prove awin-win partnership for both organisations. As wegrow our business and refine our operations, thispartnership will allow our customers to enjoy aseamless travel booking experience with Emirates and

will drive up their satisfaction in dealing with us.

HH Sheikh Ahmed bin Saeed Al Maktoum,Chairman, Emirates Group

We are extremely glad to have SPICA and eHostingDataFort as our strategic partners for the portalproject. SPICA has helped us design the websiteand manage high quality content and updates for

the portal. With the confidentiality of governmentdata being particularly critical and the need forstoring the data within the UAE, we found a trustedhosting partner in eHDF. With different embassiesoperating in different time zones, 24x7 availabilitywas imperative. eHDFs reliable and redundant datacentre infrastructure and service level agreementshave helped achieve this objective.

Dr Saeed K Al Dhaheri, Advisor of InformationSystems, UAE Ministry of Foreign Affairs

The Disaster Recovery (DR) solution from

eHosting DataFort, has helped us optimise our costsand has provided Societe Generale high return oninvestment. We are now assured of a secure andreliable hosting Site for our DR infrastructure.

Abdul-Mannan Contractor, Chief TechnologyOfcer - Middle East, Societe Generale

We are extremely pleased with thedesign, implementation, and the on-going management of the overall solution.eHosting DataFort completely understandsour requirements to access sensitive datawith a framework having the highest levelsof security. Thanks to a trusted local serviceprovider, eHosting DataForts 24-hour servicedesk can ensure our queries are resolvedquickly and to our level of satisfaction.

Zahra Al Aboodi, Executive Director forHousing and Urban Planning, Ministry ofPublic Works

Panasonic searched for a trusted andreliable service provider, who wouldultimately take away the headache ofmanaging its IT operations. eHDF proveditself to be an ideal fit for Panasonic. Beingthe regions leading managed hosting serviceprovider who had the expertise, latestinfrastructural technology and commitmentto IT operations, eHDF provided roundthe clock IT customer support and animpeccable Service Level Agreement toguarantee that Panasonics system would

experience very low downtime, so thatPanasonics business continues to runsmoothly and seamlessly.

Sharjil Salem, Senior Manager, Infrastructure& Data Center - IT Department, PanasonicMarketing Middle East


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We decided to partner with eHostingDataFort because of its experience in providing

comprehensive IT outsourcing services to largeorganisations. It was imperative we chose apartner which has the know-how and necessaryinfrastructure and expertise to proactively manageour critical business systems on a 24x7 highavailability basis. We are confident this agreementwill prove beneficial to our business operations in

the region.

Seiji Koyanagi, Managing Director,Panasonic Marketing Middle East

Partners

Strategic Technology Partners:We havedeveloped strong business alliances and strategicpartnerships with industry leaders to deliver topclass services to our customers. These partnershipshelp us enhance our offerings and create industryspecific, customer focused solutions. We have awide network of strategic technology and channelpartners including:

Sun

Du Interoute

Double Take

Schnabel AG

Microsoft

EMC

BMC

Cisco

HP

IBM

Dell

GBM

Fujitsu Siemens

Arcsight

Kaspersky

BK Gulf

Trend Micro

VMware

Why choose eHosting DataFort?

Stability & Trust Founded in 2001, we are one of the earliest

Managed IT & Advisory Services Providers inthe region

As a fully owned subsidiary of TECOMInvestments we have the backing and supportto ensure the success of our business therebyguaranteeing stability to all our customers

Maturity of Service Portfolio We have an established managed services

portfolio and a large customer base includingSmall to Medium and Large enterprises

Complete stack of Managed Services


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Industry Experience We have a wide range of experience working

with customers across various industry sectorslike Financial & Banking, Government, IT,Electronics, Telecom, Aviation, Retail, Real Estate& Construction, Media & Entertainment etc.

Infrastructure Own and operate State-of-the-Art Tier 3 Data

Centres

Fully redundant infrastructure that is reliable,scalable and secure

Disaster Recovery & Business Continuity (DR

& BC) Sites

24x7 Operations and Management

Alliances with market leaders Regional presence within GCC & International

presence in Europe through our partner network

Partnerships with the leading vendors acrossthe globe including Cisco, Microsoft, HP,IBM, Dell, BMC, EMC etc. to provide holistictechnology solutions to customers

Standards & Certifications Adherence to International Standards focusing

on Service Level Management - ISO 9001,ISO 27001, ISO 20000, ISO 14001, ISO18001, ITIL, BS 25999 etc.

Industry leading SLAs to ensure uninterrupteddelivery and optimum performance of ITsystems and applications

Skilled Resources A team of domain and technical experts,

highly knowledgeable, committed,experienced and completely focused onkeeping your critical applications andinfrastructure working 24x7

Awards & Industry RecognitionWe have been recognized year on year as:

Best Managed Services Provider NetworkMiddle East Innovation Awards (2011)

Best Enterprise Service Provider in the MEregion Arab Technology Awards (2008, 2009& 2010)

Best Managed Service Provider of the Year Computer News ME ICT Achievement Awards(2010)

Best Managed Service Provider of the Year Network World Middle East Awards (2010)

Best Colocation Facility Middle East DataCentre Strategies Middle East Awards (2010)

Most Innovative use of New Technology Network Middle East Innovation Awards (2009)


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About TECOM Investments

TECOM Investments FZ LLC was established

in the year 2005 to build, manage anddevelop the business parks vertical underDubai Holding. The history of the companydates back even further to the year 2000,when its first Business Park, Dubai InternetCity was launched.

Over the years, the company has grown intoa diversified conglomerate with strategicinvestments in sectors that contribute to thedevelopment of Dubais knowledge-basedeconomy.

Home to over 4,500 companies, includingmajor multinationals and many of theFortune 500 companies, TECOM Investmentsinterests also include exclusive investmentsin high-growth sectors as well as pure playbusinesses.

One of TECOM Investments largest portfoliocompanies is TECOM Business Parks. Itcomprises 10 business parks under fiveindustry clusters across the information andcommunication technology (ICT), media,

education, sciences, as well as manufacturingand logistics sectors.

Dubai Internet City and Dubai OutsourceZone form the ICT Cluster, while DubaiMedia City, Dubai Studio City and the

International Media Production Zone make

up the Media Cluster.

Dubai Knowledge Village and DubaiInternational Academic City are part of theEducation Cluster. Dubai Biotechnology andResearch Park and Energy and EnvironmentPark (ENPARK) compose the Science Cluster.

Dubai Industrial City comes under theManufacturing and Logistics Cluster ofTECOM Business Parks.

Building on its domestic success and vision

for global expansion, TECOM Investments hasconceptualised SmartCity, a venture that aimsto develop knowledge industry townshipsworldwide. The foundation has already beenlaid with the development of SmartCity Maltaand SmartCity Kochi.

Apart from spurring cluster development bycreating purpose-built facilities and workingwith the Dubai and Federal Governments todevelop business-friendly policies and industryregulations, TECOM Investments also focuseson pure play businesses.

eHosting DataFort is a managed IT andadvisory services provider. The latest additionto the TECOM Investments portfolio is GlobalVillage, a unique destination for retail, cuisineand, entertainment.


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Features

Connectivity

Reliable, dedicated, high-speed Internet High speed link over terrestrial cable

routes

End-to-end redundancy from Internet link tocore network delivery devices

Guaranteed SLAs for high availability

Power

Totally redundant power systems ensurespeed and performance optimization

Two separate power grids from different

sources Four independent Uninterruptible PowerSupply (UPS) units to deliver backuppower services and secure Data Centresystems from power uctuations

Back-up Diesel Generator systems

Battery-based Emergency Lighting Systemactivated when a power outage occurs

Environment Control

Separate Air Conditioning System forevery network and computer room of the

Data Centre Temperature and humidity controls

Directed airow for optimum heatdissipation

N+1 redundant configuration

Overview

eHosting DataFort has a State-of-the-Art DataCentre with unparalleled infrastructure. Weprovide a secure, high availability environmentfor your IT infrastructure and mission criticaldata and business applications. This results inlowered downtime, reduced overall operatingcosts and faster time to market.

Founded in 2001, we have extensive experienceand our Data Centres are the backbone of ourco-location and managed hosting services andhave been successfully driving many enterprisebusinesses. The Data Centre is governed by strictpolicies and certifications ensuring compliances

for your hosted infrastructure.

The State-of-the-Art Data Centre facilities give you:

High availability and guaranteed uptime

Security and reliability

Guaranteed SLAs ensuring high quality of

service delivery

High responsiveness

Flexibility and scalability

High Return on Investment (ROI) and LowTotal Cost of Ownership (TCO)

24x7 monitoring and support

Custom cage space as per specific businessrequirements

A High Available Environment for your IT InfrastructureData Centre


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Space Flexibility

Business ready Data Centre with raisedooring

Combination of lockable rack cabinets andsecure cages

Building Management System (BMS)

Continuous surveillance and monitoring of allalerts and inputs received from the BMS

Proactive response mechanism for avertingunstable Data Centre Environment

Wiring, Cabling and Utility Data cabling laid on cable trays under a

raised oor

Separate layout of power and data cables

No water pipes within the Data Centre

Physical Security and Access ControlSystem

24x7 Onsite physical security, includingsecurity guards, motion detectors, andsecurity cameras

Entry control through access card andbiometric access systems

Mandatory visitor registration, visitor escortsby authorized personnel and employee badgeaccess

Individual cabinets with key, combinationlocks and card-key access

CCTV monitoring and recording in theNetwork Operations Centre (NOC) of alldoors and critical areas

Fire and Smoke Detection System

Early Warning System to detect potentialfires before smoke or ames activate thenormal Fire Alarm System

Fire Alarm System with buttons (triggers)installed at multiple locations in the DataCentre

Fire Damper System to limit the effect of anyfire to the smallest area possible by avoidingthe risk of fire spreading through ventilationtubes and air conditioning systems

Automatic clean gas agent fire suppressionsystem in the case of a fire alarm

eHosting DataFort | Tel: +971 4 3913040 | Fax: +971 4 3913050 | Email: [email protected] | www.ehdf.com


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Co-location

OverviewWhat is Co-location?

Co-location is the renting of physical spacein a Service Providers premises. It allows anorganisation to save money and focus on itscore activities by hosting some or all of its ITinfrastructure offsite instead of building andmaintaining their own Data Centre or serverrooms in-house.

Our Offering

eHosting DataFort offers Co-location services ina State-of-the-Art Data Centre. You can houseyour IT equipment within our Data Centre, that

boasts of a world-class infrastructure.

Features

Since customers have diverse requirements, weoffer a range of exible options, which includethe following:

1-Rack Cabinets

Rack Cabinets Service provides racks in State-of-the-Art Data Centre facilities for customers tore-locate their business critical IT Infrastructure

(Servers, Network Equipments, Storage etc).

In addition to the Data Centre infrastructure, theRack Cabinets service offers:

Rack Space Servicesinclude lockable rack

cabinets and 2 Access Cards per RackCabinet. This offering includes:

Network Connectivity Servicesthatprovide access ports for dedicatedinfrastructure, high speed, fullyredundant internet connectivity andpublic IP addresses (optional)

24x7 Service Desk Support including asingle point of contact for service and24x7 Service Support Requests

24x7 Data Centre Accessand accesscards for up to 2 Authorized CustomerRepresentatives (ACR)

Remote Handsservice enables customersto use our Service Desk to act as yourremote hands. Our staff will be yourremote hands for various tasks (i.e.physical server access, inspection of

environment, loading and removing oftapes / CDs, physical server reboot etc.)

Service Account Management-Dedicated Service Account Managers toensure quality of service delivery

Secure Co-location services in a State-of-the-Art Data Centre

1/3 Rack

1/2 Rack

Full Rack


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2- Secure Cage

The Secure Cage Service is defined as anenclosed secured space along with itsdedicated physical security and environmentalcontrol.

We can build Secure Cages to meet specificcustomer requirements for varying combinationsof square footage, power, rack specifications andphysical security devices.

In addition to the Data Centre infrastructure,the Secure Cage Service also offers:

Minimum Available Secure Cagespace of

100 sq-ft

Network Connectivity Serviceswhichprovide access ports for dedicatedinfrastructure, high speed, fully redundantinternet connectivity and public IPaddresses (optional)

24x7 Service Desk Support including aSingle Point of Contact for Service and24x7 Service Support Requests

24x7 Data Centre Accessand access

cards for up to 2 Authorized CustomerRepresentatives (ACR)

Remote Handsservice enables customersto use our Service Desk to act as yourremote hands. Our staff will be your

remote hands for various tasks (i.e.physical server access, inspection of

environment, loading and removing oftapes / CDs, physical server reboot etc.)

Service Account Management-DedicatedService Account Managers to ensurequality of service delivery


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Benets

Lease vs. BuildBuilding your own Data Centre can be anexpensive proposition requiring huge capitalinvestments and ongoing maintenance costs.With our co-location services, you can lease DataCentre space and convert capital expenditure(CAPEX) to operating expenditure (OPEX) withpredictable monthly fees.

FlexibilityYou can choose to co-locate only a part ofyour IT environment, e.g. mission critical data,business applications & applications that needmore bandwidth, etc.

ScalabilityThe solution is exible and provides completecontrol over your co-location needs becauseyou can purchase the amount of space that youneed today and scale it as your business growswithout having to make additional capitalinvestments.

Reduced Time to MarketYour IT requirements can be upgraded orscaled dynamically as per growing businessneeds. This reduces your time to market which

is imperative in todays fast growing businessenvironment.

Reduced Power ExpensesData Centres demand high power & coolingrequirements & therefore attract huge capital &

operating expenses. If your Data Centre is notfully utilized, you would be wasting a lot of

power and money.

Reduced Bandwidth CostsOur Data Centre has high speed redundantnetwork bandwidth, attractively packaged tocater to varying customer requirements and youpay for only what you use.

Reduced Downtime / High AvailabilityIn case of relocation of business premises ora disaster, your business experiences near-zero downtime. Data Centre infrastructure is

built for high availability complying with therequirements of business applications.

Enhanced SecurityWith 24x7 physical security, buildingmanagement systems, fire and smoke detection

systems, CCTV monitoring and redundant UPSand backup generators, your critical data andapplications are more secure than what youcould match with in-house Data Centres.

Service Level AgreementsWe provide guaranteed Service Level

Agreements (SLAs) to ensure high quality ofservice.

24x7 OperationsThe round-the-clock service desk ensures 24x7operations and monitoring.


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Data Centre Infrastructure

Environmental ControlThe Data Centre has a separate Air ConditioningSystem to guarantee the temperature andhumidity requirements of the equipment.

Redundant Power ConnectionsTwo separate feeds to the Data Centre fromdifferent directions.

Fire & Smoke Detection SystemsThe Data Centres have early warning systemsand fire alarm and suppression systems to detectpotential fires.

Building Management SystemTo operate and monitor the systems andequipment within the Data Centre, a BuildingManagement System (BMS) is used. The BMS isavailable for monitoring alerts, issue analysis andresolution of any problems arising at the DataCentres.

24x7 Physical SecurityYour critical information and applications areprotected with 24x7 physical security andCCTV monitoring systems. We have Emergency

Lighting Systems and Access Control Systems forenhanced security.

UPS and Diesel Generator PowerSystemsWe have redundant UPS and back-up generators.

All systems such as UPS and backupgeneratorare maintained on a regular

basis following internationally regulatedquality procedures.



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Managed Co-locationDoing more than just co-location

Overview

What is Managed Co-location?

Managed co-location is an extension to thetraditional co-location where most of thecapital expenses are offset by managed servicescharged on a monthly basis. You can opt for amixed environment where specific services (i.e.Backup, Security, Databases, Monitoring etc.) aremanaged by service provider experts while youchoose to retain the management of your hostedinfrastructure and business applications.

It is the right blend of having control over yourcore strategic IT infrastructure and avoiding theinconvenience of buying, deploying, expanding,monitoring and managing physical devices,network and Data Centres.

Our offering

Our Solution Design team will assist youin designing your Managed Co-locationarchitectures to ensure the most optimum servicesaround the hosted infrastructure.

You get all the services and benefits of basicco-location services with the option to selectfrom our portfolio of managed services such asadditional security, monitoring and managementthat can be delivered from our state-of-the-artinfrastructure within our universal Data Centre.

FeaturesBasic Services

You can choose from the following basicservices:

1- Rack Cabinets

Rack Cabinets Service provides racks inState-of-the-Art Data Centre facilities forcustomers to re-locate their business critical ITInfrastructure (Servers, Network Equipments,Storage etc.).

In addition to the Data Centre infrastructure,the Rack Cabinets Service offers:

Rack Space Services that include lockablerack cabinets and 2 Access Cards per RackCabinet. This offering includes:

Network Connectivity Services thatprovide access ports for Dedicated

Infrastructure, high speed, fully redundantinternet connectivity and public IPaddresses (optional)

24x7 Service Desk Supportincluding asingle point of contact for service and

1/3 Rack

1/2 Rack

Full Rack


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24x7 Service Support Requests

24x7 Data Centre Access and accesscards for up to 2 Authorized CustomerRepresentatives (ACR)

Remote Handsservice enables customers touse our Service Desk to act as your remotehands. Our staff will be your remote handsfor various tasks (i.e. Physical server access,inspection of environment, loading andremoving of tapes / CDs, physical serverreboot etc.)

Service Account Management- Dedicated

Service Account Managers to ensure qualityof service delivery

2- Secure Cage

The Secure Cage Service is defined as anenclosed secured space along with its dedicatedphysical security and environmental control.

We can build Secure Cages to meet specificcustomer requirements for varying combinationsof square footage, power, rack specifications andphysical security devices.

In addition to the Data Centre infrastructure, theSecure Cage Service also offers:

Minimum Available Secure Cagespace of100 sq-ft.

Network Connectivity Services whichprovide access ports for DedicatedInfrastructure, high speed, fully redundantinternet connectivity and public IP addresses(optional)

24x7 Service Desk Supportincluding asingle Point of Contact for Service and 24x7Service Support Requests

24x7 Data Centre Accessand accesscards for up to 2 Authorized CustomerRepresentatives (ACR)

Remote Handsservice enables customersto use our Service Desk to act as yourremote hands. Our staff will follow yourinstructions by phone for various one timetasks (i.e. Physical server access, inspectionof environment, loading and removing oftapes / CDs, physical server reboot etc.)

Service Account Management DedicatedService Account Managers to ensure qualityof service delivery

Optional Services

The optional service components are as follows:

Managed Security Services

Backup Services

Storage Services


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still having complete control over the strategicportion of your IT.

High Quality of ServiceWe provide guaranteed Service LevelAgreements(SLAs) to ensure quality of service.

State-of-the-Art InfrastructureYou will get access to our highly reliable, secure,world class Data Centres which will ensure thatthe risks to your mission critical systems andapplications are minimal.

Operations and Monitoring ServicesThe round-the-clock service desk ensures 24x7operations and monitoring. Unlike traditionalco-location facilities, you will not need totroubleshoot hardware or network failures yourselfby rushing to the co-location facilities as it will bemanaged by our experts.

Access to Skilled ResourcesWe have dedicated skilled technical resources and24x7 support services which your company mightnot have. This allows you to be certain that youcan avail our team expertise to manage your ITinfrastructure.

Reduced Time to MarketUpgrades can be done almost immediately, atvery short notice. This reduces your time to marketwhich is imperative in todays dynamic businessenvironment.

Database Services

Monitoring Services Hardware Services

- Server Lease

- Support and Warranty

- Installation and Configuration

Software Services

- OS Software Management

- Fixes, Patches and Updates

- Installation and Configuration

Benets

Cost SavingsWith our Managed Co-location services,you can save a significant amount ofinvestment on IT assets and staff costs. Yourstaff can focus on the core IT activities ratherthan spending time on backup, storageand monitoring activities. You can alsoreduce capital expenditure on hardwarecomponents by converting those expensesinto operating expenses. It also allows youto not bother about hardware becoming

obsolete and depreciation costs.

Core Business FocusWith Managed Co-location, you can focuson your core business rather than botheringabout managing the IT infrastructure, while


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Managed Hosting

Overview

What is Managed Hosting?

Globalization and ever increasing reliance on IThas meant that more and more customers haveto manage applications & IT infrastructure witha high degree of complexity, plus the need forhighly scalable, exible capacity.

Managed hosting provides cost savings throughreduced CAPEX along with the exibility to scalecapacity on a monthly basis on a pay as you gomodel. More and more customers are lookingat having their IT infrastructure managed by athird party / outsourced to leverage their skilledresources and international standard processes

in order to maximise performance of their ITsystems while maintaining the necessary level ofcontrol of their hosting environment.

In Managed Hosting, customers lease oneor more dedicated servers from a DataCentre Service Provider who undertakes theresponsibility of managing the servers up toOperating System (OS).

In addition, the Service Provider also undertakesthe responsibility of providing managed services

that include Backup, Storage, Security, Network,and Application & System AdministrationServices. The entire hosted infrastructure ismanaged on a 24x7 basis and is also backed bySLAs required for high availability, reliability,security and redundancy.

Our offering

eHosting DataFort offers Managed Hostingservices thereby converting customers CapitalExpenditure (CAPEX) to Operating Expenditure(OPEX) by offering services on a monthlysubscription basis.

The management of the entire spectrum ofyour hosting is in accordance with ensuringbetter business performance and optimal ITservice delivery.

We provide Dedicated Servers and monitorand manage your IT infrastructure (server,

network, hardware), operating system andapplications, with managed security.

All vendor contracts related to maintenance,upgrades and support for Hardware andSoftware are managed by eHosting DataFort asa Single Point of Contact.

Enhanced peace of mind and freedom to focus on your core business


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Features

Apart from the enterprise-class DataCentre infrastructure, the following servicecomponents are included as part of theManaged Hosting service:

Rack Space

Rack Space is allocated on a per RackUnit (RU) basis within the Universal DataCentre

Hardware Services

Server Lease

Support and Warranty

Installation and Configuration

Software Services

OS Monitoring and Management

Fixes, Patches and Updates

Installation and Configuration

Network Connectivity Services

Access Ports for Shared Infrastructure

Redundant Internet Connectivity

VPN Services

Public IP Addresses

Managed Security Services

Shared Firewall Services (24x7Monitoring & Management)

Server Security Services (Anti-Virus,HIDS, Monitoring)

Network Intrusion Detection System (IDS)

Service Monitoring

Backup & Storage Services

Daily Differential Backup

Weekly Full Backup

30 Days Backup Retention Period

90 Days Offsite

Database Services

SQL and Oracle Database services

Managed Application Services

Internet Information Services (IIS)

Exchange Services

Apache

Remote Hands

Remote hands for basic manualoperations

24x7 Service Desk Support

Single Point of Contact

24x7 Service Support Requests

Dedicated Service Account Manager


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Benets

CAPEX OPEX Model

With Managed Hosting, you can save asignificant amount of investment on IT assetsand staff costs. You can also reduce capitalexpenditure on hardware by converting it intomonthly operating expenses without botheringabout hardware becoming obsolete and therebyreducing Total Cost of Ownership (TCO).

Minimizing Technology InvestmentWith Managed Hosting, your technologyinvestment is minimized and you get access tothe latest technologies without upfront capitalinvestments and without having to worry aboutreplacing obsolete hardware or compromising onefficiency by using outdated hardware.

Access to Skilled ResourcesWe have skilled technical resources acrossvarious technology domains such as Cisco,Microsoft, Sun, IBM, Oracle, BMC, EMC,Networking, Security, Storage, ProjectManagement (PMP), Linux, AIX, etc. Thissaves you the trouble of having to spend oncontinuously hiring and training IT staff.

State-of-the-Art InfrastructureYou will get access to our highly reliable worldclass Data Centres which are completelyredundant without having a single point offailure thereby ensuring your mission criticalapplications and infrastructure are Always On.


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High Quality of Service Delivery

We provide guaranteed Service LevelAgreements (SLAs) to ensure high quality ofservice.

Core Business Focus

Your staff can focus on core IT activitiesrather than spending time on routineactivities such as backup, storage, securityand monitoring.

Scalability & Faster time to MarketIf your business expands and requiresadditional investment in IT infrastructure,upgrading it is very fast with ManagedHosting services without having to worryabout buying, deploying, maintaining, etc.

24x7 Operations

The round-the-clock service desk ensures24x7 operations and monitoring of yourmission critical IT infrastructure.

Reduced downtimeOur Data Centre infrastructure is builtfor high availability complying with therequirements of business applications. Thisensures that your business experiencesnear-zero downtime.

Enhanced Security

With 24x7 physical security, buildingmanagement systems, fire and smokedetection systems, CCTV monitoring andredundant UPS and backup generators,your critical data and applications are moresecure than in an in-house Data Centre.



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Overview

What are Dedicated Servers?

Dedicated Servers refer to leasing of one or moreexclusive servers, related software, network, etc.housed in a service providers premises.

Our offering

We offer Dedicated Servers which include serverleasing combined with 24x7 Service Desk support.The server is connected to a high speed internetconnection and is backed by Service LevelAgreements (SLAs). It also includes managementof your Network, Hardware, Operating System,backups as well as security services. The serversare hosted in our enterprise-class Data Centres thatprovide security, reliability and high performance.You can access the robust, secure, redundant,infrastructure you need today, without a significantup-front CAPEX investment, allowing you to useadditional services based on your future businessgrowth.

Our dedicated servers are suitable for all your ITneeds, be it application servers, complex websitehosting servers, database servers, etc.

FeaturesApart from the Data Centre infrastructure, thefollowing service components are included as partof the Dedicated Server Service.

Setup & Implementation Installation and

Dedicated Servers

commissioning of a blade Server withinour universal Data Centre connected to the

internet

Server Hardware

24x7 Service Desk Support

Operating System Licenses

Anti Virus and Shared Firewall Security

VPN Client to Site - Encrypts all trafficbetween two internet points providingsecure communication channels forindividual users or user groups to theirhosted infrastructure

OS Monitoring Windows OperatingSystems are monitored continuously toensure optimal performance throughproactive surveillance performance, patches,releases, thresholds to detect problemsbefore end users are affected

OS Administration OS experts will ensurebest practices and policies for customersOperating Systems

Security Services Anti-Virus, ServerHardening, Host & Network Intrusion &Penetration testing services to ensure best inclass server security services

Backup Services Monthly stipulatedbackup volume with last 7 days, 4 weeklyand 1 Monthly backup. Monthly backupswill be kept for 2 months after which it will

Choose from our range of dedicated servers to meet your IT needs


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be recycled unless a different retentionpolicy is requested

Internet Traffic Stipulated internet traffic

Benets

Reduced Total Cost of Ownership (TCO)

Dedicated servers allow you to take advantageof the enterprise-class Data Centre Infrastructureand 24x7 Technical Support for a low monthlyfee. This leads to a reduced Total Cost ofOwnership (TCO).

24x7 SupportEvery server is backed by 24x7 technicalsupport delivered by our highly skilledoperations team.

Security

Your dedicated servers will be hosted in ourState-of-the-Art Data Centres with high-endsecurity features like 24x7 physical security,access control systems, anti-virus and firewall,host intrusion detection systems, etc. Thisensures top-of-the-line security for yourbusiness critical data and applications.

Access to expertise

With our dedicated server services, you willhave access to skilled technical resources.

Access to latest technology

With our world-class infrastructure, you willhave access to the latest technology withoutincurring capital expenditure, worryingabout hardware and software upgrades andhardware becoming obsolete.



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Managed Security ServicesManaged security services to protect your IT environment

Overview

What is Managed Security?

Security is one of the primary concerns for mostbusinesses, be it threat, vulnerability, data theftor performance degradation due to attacks. Anyorganisation connected to the internet facesinformation security threats like viruses, worms,hackers, spam & specific malicious intent.Managed Security helps deal with these issues.

Our offering

We offer a suite of Managed Security Servicesto deal with security issues. Our security expertsutilize best of breed security measures to ensurethe security of data stored on specific networkof servers. We follow strict compliances andmethodologies to ensure that the client hostednetwork are protected from any maliciousinvaders, spammers, hackers, and other threats.

FeaturesYou can choose from individual services orcomprehensive solutions to meet your businesssecurity needs. Our Managed Security serviceencapsulates the following sub services:

1. Anti virus services2. Host intrusion prevention

3. Password auto repository services

4. Firewall monitoring and threat prevention5. Penetration testing

6. Vulnerability asssessment

7. Web application audit

8. Security monitoring services9. Spam protection

10. Security correlation engine

1. Anti Virus Services

Setup, installation and policy configuration

Constant updates to threat signatures Continuous server updates and scan

Real-time virus and spyware protection

Detection and repair of the effects of spyware,adware, viruses and other malicious intrusions

Support for all variants of Windows and Linux

clients

2. Host Intrusion Prevention Software system that monitors and raises alerts

of any cyber threat

Gathers and analyzes information from variousnetwork areas

Protects the underlying operating systemby preventing attackers from exploitingvulnerabilities

Secure Sockets Layer (SSL) encryptedapplication layer intrusion monitoring andanalysis

Detects and prevents inbound attacks as wellas blocks new and unknown outbound attackssuch as buffer overows, Trojans, brute forceattacks, unauthorized access and networkworms

Log monitoring & analysis


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Scalable server protection strategy

3. Password Auto Repository (PAR)Services Uses an authentication system such as

Secure ID and allows engineers to accessthe systems through a temporary password(which expires immediately after therequested and approved period of time)

This is then approved through an authorizedpersonnel on the customers side

Guarantees privileged passwordmanagement features and functions

Protects against external network based

attacks Audit compliance & access logs

Password encryption

Secured user connections via https / SSLv3

4. Firewall Monitoring and ThreatPrevention (Network IntrusionPrevention & Event Correlation)

Protects the system from hackers looking fora virtual way into an organisations network

Centralized view of enterprise-wide events

across heterogeneous infrastructures Real time and historic view into externalattacks, insider threats and regulatorycompliance

Service options and security configurationsthat best fit the customers needs

Configuration and support of hardware andsoftware components

24 x 7 technical support

Customer access to logs, for a minimumperiod of 90 days

Generic monthly reports

On-demand services including in-depthanalysis of the Firewall Report or anincident

5. Penetration Testing

Extensive analysis and exploitation ofsecurity controls in networks, applicationsand systems carried out from theperspective of both external and internalattackers

Tests & checks from various entrypoints from the public network as wellas the internal network, probing it forvulnerabilities & threats

Detailed technical reports explainingsecurity concerns and their severity andrecommending fixes

Black box penetration testing (testing theweb from outside the network withoutknowing information about the internalnetwork)

Grey box penetration testing (testing theenvironment after collecting informationabout the internal components and IPaddresses etc.)


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6. Vulnerability Assessment

Identifies vulnerabilities that intruders may beable to exploit

Provides a security analysis of clientsnetwork, security and architecturedevelopment

Assesses risk for safeguarding customerinformation and delivers responsive,proactive support

Offers three key assessments in: NetworkAssessment, Computer Assessment,Architecture Design and Review

7. Web Application Audit Secures applications to protect corporateinformation and assets

Offers an application audit and code reviewinvolving a comprehensive test on thecorporate applications to check its securityposture against various threats

Provides possible recommendations and bestpractices

8. Security Monitoring Services Has access to the Security Operations

Center (SOC) for day-to-day management offirewalls, Intrusion Detection systems andother security assets on a 24x7 basis

Offers advanced enterprise-wide virusprotection and monitoring from a singlemanagement console

Monitors security logs of Firewalls andIntrusion Detection Systems

Software upgrades performed on Firewallsand Intrusion Detection Systems asdeemed necessary to maintain optimumperformance on all platforms

Scan on an automated basis any recurringvulnerabilities

Incident based reporting

9. Spam Protection Offers heightened mail protection

Anti-spam gateway solutions ensure thatcustomers receive as little spam mail in

their mailbox as possible With a wide range of different technologies

and methods including Header checking,DNS / SPF checking (that identifies ifincoming email is a spoof or not) to virusdetection, we ensure that our customersmailing system is completely protected

10. Security Correlation Engine Logging infrastructure collects logs from

various devices such as firewalls, serversOS and access control devices and

applications; the logs match significantsignatures criteria in one engine to add aproof of a consistent threat

Allows an enhanced alerting mechanismby matching logs from different devices onthe same incident


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Benets

Compliance & Governance

Our security certifications and practicesautomatically extend best practices andpolicies to the hosted infrastructure securingthe necessary compliances and standards forthe customer.

Customized Solution

Our network team have thorough hands-onexperience managing these technologies in alltypes of environments enabling them to assistour solution design team to make the righttechnology choices for our customers.

Protection Against UnauthorisedAccess

Secure authentication, proactive protection& monitoring, strict audits and access logsensure protection of your business criticalinformation against unauthorized access,attacks and threats that attempt to disablesecurity measures.

Comprehensive Management View

A comprehensive view of clients viacentralized logging, threshold alerting, andgraphical reporting helps transform securitydata into actionable information. A singlemanagement console can be used to monitorsecurity.

Reduced Total Cost of Ownership

(TCO)We manage your security systems, savingyou time and money by allowing you tofocus your staff on running your missioncritical business instead of bothering aboutsecurity issues.

Trained and Dedicated Professionals

We have certified and trained securityprofessionals who are experts in managing avariety of security devices to manage your ITinfrastructure.

Round-the-clock Surveillance

Round-the-clock monitoring andmanagement by the Security OperationsCenter (SOC) allows customers to focus onwhat they do best, i.e. their core business.



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Remote Managed Security Services

Our offering:

Organizations may not want to host their

mission critical data and applications outsidetheir corporate networks and environment. Atthe same time, they want to focus on their corebusiness instead of monitoring and respondingto security-related disruptions.

In such a scenario, they can work with eHostingDataFort in order to help them protect theirmission critical infrastructure, detect attacks,assess vulnerabilities, and respond to threats inreal time.

Our Remote Managed Security Servicesoffering provides enterprises an ideal solutionat a fraction of the cost compared to internalIT staff attempting to manage anorganizations complex security issues.

Service Classification and Features:

We provide flexible options to meet specificbusiness requirements. eHDF offers 3 types ofservices Basic, Intermediate and Advanced.

The features are -

Basic AdvancedIntermediate

Network Intrusion Prevention System (NIPS)

Host Intrusion Prevention System (HIPS)

Log Monitoring & Correlation

Log Storage

Firewall Management

Onsite Incident Management

Password Auto Repository

Monthly Reports

Anti Virus

Spam Protection

Authentication Service-Secure Token

Vulnerability Assessment & Penetration Test

Security Implementation ( NIPS/HIPS/Firewall )

Remote Managed Security Services

Protect your IT infrastructure 24 / 7


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Benefits:

24 / 7support

The round-the-clock service desk ensures 24/ 7operations and monitoring.

Improved quality of serviceand

better service levels

We provide guaranteed Service Level

Agreements (SLAs) to ensure quality of service.

Better regulatory compliance

Our security certifications and practices enable

necessary compliance requirements for the

customer.

Reduced cost and complexityWe manage your security systems, saving youtime and money by allowing you to focus yourstaff on running your mission critical businessinstead of bothering about security issues.

Improved overall security performanceRemote Managed Security Services ensureprotection of your business critical informationagainst unauthorized access, attacks and threats

that attempt to disable security measures.

Access to security expertsWe have certified and trained securityprofessionals who are experts in managingsecurity issues.

Monthly reportingMonthly reports help transform securityrelated data into actionable information inorder to enhance the security of your ITsystems.

eHostingDataFort| Tel:+971 4 3913040 | Fax:+971 4 3913050 | Email:[email protected]| www.ehdf.com


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Managed DatabasesEnsure high availability and optimum performance of your databases

Features

We offer two types of Database Services.They are:

1. SQL Database Services

2. Oracle Database Services

Basic Services

1. SQL Database Services

Our Standard SQL Database services arecurrently available for SQL 2005 and SQL2010.

Key features include:

Initial database software installation,including configuration and verificationas required

Hardening of SQL

Installation of a dedicated instance

Setup of backup and databasemanagement policies

Database creation, execution of databasescripts and shrinking of database

Performance of daily or weekly backupsto disk, as requested by customer

Management and monitoring of diskspace

Database restoration, as needed

Rebuilding of database indexes

Running SQL scripts or queries forclients

Overview

What is Managed Databases?

Database services are critical to businessefficiency and with ever-increasing amountsof data, it is important to maintain highavailability & performance guaranteesround-the-clock. Downtime or delayed dataprocessing due to huge volume of data andits complex management or maintenance cantranslate into business loss and dissatisfiedcustomers.

With Managed Databases, the serviceprovider takes charge of procuring, installing

and managing the databases.

Our Offering

With our Managed Database Services, ourexperts will help you manage your missioncritical databases effectively ensuring optimalperformance and service levels required byyour business. They will ensure that yourdatabases are protected, strictly monitoredand managed by established backup andrecovery procedures.

The service ensures a secure databaseenvironment and focused monitoring ofdatabase performance, which contributestowards scalability decisions for anyadditional capacity planning.


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2. Oracle Database Services

Our Standard Oracle Database services arecurrently available for Oracle 10 & 11g Editions.

Key features include:

Initial database software installation,including configuration and verification asrequired

Installation of a dedicated instance

Setup of backup and database managementpolicies

Performance of daily or weekly backups to

disk, as requested by customer Management and monitoring of disk space

Database restoration, as needed

Rebuilding of database indexes

Running SQL scripts or queries for clients

Optional Services

SQL / Oracle Off Site Replication

Upgrading versions

Installation and configuration of SQL /Oracle RAC databases

Data conversion/migration assistance

Database consultations SQL query tuning

Perform database performance tuning(design or load)

Rebuilding indexes

Benets

High AvailabilityOur Managed Databases service ensuresthat your database is always up and running.Round-the-clock monitoring and supportensures optimal performance.

Reduced RisksWe have an extremely competent technicalteam having extensive experience withSQL and Oracle databases to ensure bestpractices are complied with. Monitoring of theperformance criteria will help customers inunderstanding their database usage and willhelp mitigate risks.

Core Business FocusOur Managed Databases service enables youto focus on your core activities (i.e. applicationperformance, database indexing, analyticsetc.) while we take care that your databasesare running at peak performance in line withService Level Agreements (SLAs).

ScalabilityContinuous monitoring enables customersto analyze their load and growth parameters

which are key indicators for future upgradesand scalability decisions (i.e. storage, processingpower, high availability etc). We ensure proactiveassistance and consultancy for your databasesto ensure seamless integration of additionalcapacities required by a growing business.



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Managed Storage ServicesHighly available storage services for your critical data

Overview

What is Managed Storage?

With ever-increasing data intensive applications,data storage is becoming significantly important.There is a growing demand for high performance,reliability, scalability, security and highavailability. An organisations storage alwaysgrows over a period of time.

Managed Storage services provide storagecapacity, monitoring and management ofcustomers data in a secure environment.

Our offering

eHosting DataForts Managed Storage Servicesallow customers to store, manage andmaintain data dynamically to keep up with thebusiness requirements without worrying aboutperformance degradation. The service ensuresarchitectural compliances with no CAPEX andensures scalability of the solution with the surgingstorage requirements.

Features

Storage Area Networks (SAN) gives customers thebest of both storage and network technologies. It

provides high performance and high availabilityby virtue of its fully redundant architecture.eHosting DataFort offers 3 Key SAN Services:

Server SAN Connectivity - Allows customersto connect their servers to shared SAN that

gives optimal performance for databases andcluster servers. Customers can avail high

availability SAN services with guaranteedService Level Agreements (SLAs) withoutinvesting on expensive SAN infrastructurethemselves

SAN Storage eHosting DataFort useshigh performance disks (i.e. SCSI & SAS)with various criteria (RAID 0/1/10/5) tofulfill storage requirements for the hostedinfrastructure

Multipathing - Automatically tunes yourSAN and selects alternate paths for yourdata if necessary. Residing on the server,Multipathing enhances SAN performanceand application availability. It also integratesmultiple-path I / O capabilities, automaticload balancing, and path failover functions forcomplete path management

Benets

Core Business FocusWe will manage and maintain the consolidatednetwork storage repository for customers, which

ensures peace of mind and allows them to focuson their core activities.

24x7 Monitoring and SupportRound-the-clock monitoring and support meansthat your business does not suffer any downtime.


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Reduced Capital Investments, Pay-As-

You-GrowCustomers can reap the benefits of highavailability and highly secure SAN serviceswithout investing on SAN infrastructure. The pay-as-you-grow model allows you to pay for onlywhat you use and scale it dynamically as yourbusiness demands.

ScalabilityHigh storage capacity makes the SAN servicesscalable. This eliminates the need to worry aboutgrowing the storage capacity as the businessgrows.

High AvailabilityFully redundant architecture of SAN servicesprovides high availability to our customers.

SecurityHighly reliable and secure Data Centreinfrastructure ensures that your critical businessapplications are always secure.

Service Level AgreementsGuaranteed Service Level Agreements (SLAs)

ensure high quality of service.



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Overview

What is Managed Backup & Restore?Information protection is one of ITs most criticalfunctions and data is the most valuable IT asset.This makes it imperative for businesses to ensuredata security and availability.

Traditional tape-based backup solutions cannotdeliver high service levels, primarily becausetape libraries, tape drives, and tape media arenot built with a focus on reliable restoration.

Managed Backup and Restore not onlyminimizes risk of data loss but also restores datafaster than tape backup solutions.

Our offeringOur Backup and Recovery solution offers a disk-to-disk-to-offsite backup solution withreal-time data protection for servers, laptops,and desktops both locally for instant recoveryand offsite for disaster recovery.

Features Determination of backup schedules by our

architects who size the file and databasevolume of the hosted infrastructure andcalculate the monthly volume withcustomer inputs on the selection list offolders for backup

Installation of backup agents depending onthe applications and operating systems formaintaining data integrity

Policy based, full weekly backups anddaily incremental backups - Last 7 days,

4 weekly and 1 Monthly tapes of clients.Typically monthly tapes are kept for 2months after which they are recycled

Weekly offsite backups in a fire proof,earthquake resistant and physically andenvironmentally controlled place

Open files backup

File versioning & local archiving

Central & Remote Administration

Compression technology enabling efficient

utilization of disk space Backup verification procedures

Optional test-recovery strategies

Backups scheduled during off-peak hours

Regular aggregate backup usage reports,successful backup sessions, identificationof critical trends, impending limit alerts toenable capacity planning etc

Various operating systems, databaseplatforms and business applicationscompatibility

We offer 4 Main Types of Backup Serviceswhich include: Standard Backup Services,Snap and Clone Services, Disk ImagingServices and Customized Backup & RestoreServices

Managed Backup and RestoreSecure and reliable backup for your business


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Benets

Data Recovery and RestorationManaged Backup and Restore services ensurefast and easy data recovery and help to plan fordisaster recovery and business continuity.

SecurityData is secured by AES 256-bit encryptiontechnologies implemented by major financialinstitutions and government agencies. In addition,our state-of-the-art Data Centre facilities offer veryhigh levels of security for your critical businessdata and applications.

Reduced Risk

Fully automated service reduces the risk associatedwith handling backup tapes.

Reduced Business ImpactBackup scheduling done outside working hoursavoids business impact.

Reduced Total Cost of Ownership (TCO)With our Backup and Restore services you do nothave to worry about provisioning, implementation,and management costs. This leads to loweroperational costs and reduced Total Cost of

Ownership (TCO).

Core Business FocusOur experts will manage your Backup and Restoreneeds so that your team can eliminate routine datamanagement tasks to focus on the core business.

Quality of ServiceWe offer Service Level Agreements (SLAs) thatensure high quality of service.

Increased Productivity and EfficiencyWith reduction on time spent on routinemanagerial tasks, productivity and efficiencyincreases.

High AvailabilityRound-the-clock monitoring and supportensures high availability.

Scalability

Our solutions are scalable, designed toaccommodate growing volumes of data.

Customized SolutionsWe offer customized solutions to meetcustomers needs.



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Managed Exchange

Overview

What is Managed Exchange?

E-mail has become one of the most criticalbusiness applications forming the backbone forthe day-to-day business operations. Anytime,anywhere access to e-mail, contacts, calendarand resources has become imperative to ensureeffective communication with customers,vendors and partners.

Managed Exchange is a sophisticated emailmessaging solution aimed at achieving muchmore from email systems than simply sendingand receiving emails. Dedicated servers ensurecorporate compliance and personalization that

can be only delivered on the dedicated hostingsetup.

Managed Exchange solutions integrate withmobile phones and wireless devices, allowingfor continuous connection via BlackberryEnterprise Server, iPhone or Outlook WebAccess.

Our Offering

Our Managed Exchange offering is based onMicrosoft Exchange Server technology and

provides an affordable, premium email servicethat maintains and manages your exchangeserver empowering your organisation withthe ability to communicate more effectivelythereby substantially improving the way yourorganisation operates.

Managed Exchange can bring time efficiencyand business agility with exchange hosting by

coordinating contacts, meetings and email,whether you are in the office, or workingremotely.

We offer customized solutions to fit your needsand our monthly pricing model ensures thatyou pay for only what you use without incurringcapital expenditure.

Features

Managed Exchange features include: Premium user email services including

Contacts, Calendar, Public Folders, ArchiveFolders, Meeting Planner, Task Lists

Monthly subscription based exible licensingoptions

Anti-virus & Anti-Spam

Daily backups

24x7 server monitoring

Critical updates and service packs

Industry standard Service Level Agreements(SLAs)

Full hardware warranty and support Redundant internet connectivity

Secure WebMail Access (OWA)

Support for RPC of HTTP (XP / Office 2003 &above)

Ensuring high availability, performance and securityof your exchange systems


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Support for POP3, HTTP, HTTPs, VPN

Firewall and network-to-network VPNsupport

SSL security

Blackberry support

Email archiving

Benets

Predictable Monthly ExpensesYou dont have to worry about varying costswith our fixed, monthly charges, which canbe budgeted well in advance.

Reduced Total Cost of Ownership(TCO)Maintenance and management of yourown exchange server involves significantexpenditures, specialist skills and time. Ahosted solution always compares favorablywhen evaluated against an on-premiseExchange solution and reduces your TotalCost of Ownership (TCO) with little tono upfront investment and a predictablemonthly fee.

Reduced RisksData stored on each local PC and on serversat eHosting DataFort with regular off-sitebackups help reduce the risk of data loss andprotect your critical information.

High Availability

With our experts managing your messagingapplication, your applications will have highavailability and peak efficiency.

Improved Team Performance andProductivityExchange services are key collaboration toolsenabling teams for achieving quick workowand business communication.

Enhanced SecurityComprehensive built-in protection againstviruses and spam provide enhanced security.

With our State-of-the-Art Data Centres youcan be assured of high levels of security andreliability.

Flexibility Anytime, AnywhereAccessFlexible access to your mailbox content viaany web browser- whether you are in theoffice, working from home or on the road.

Round-the-clock Support24x7 telephone support allows you to focus

on what you do best, i.e. your core business.

Customized SolutionWe have customized solutions so you canchoose the option that suits your businessneeds based on the number of users.



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IT Administration Services

Overview

What is IT Administration?

Most companies rely heavily on applications,databases and critical IT infrastructure to supporttheir business. As organisations grow, not onlydoes it become difficult to build the requiredexpertise in-house, but it can also be quitean expensive proposition. IT AdministrationServices encompass technical support to performinstallation, configuration, maintenance andmonitoring, allowing customers to focus on thebusiness requirements rather than day-to-day ITadministration challenges.

Our offering

Our IT Administration services include:

1. Windows Server Administration

2. System Administration & Management

3. Web Server Administration

4. Exchange Server Administration

5. J2EE Server Administration

6. Active Directory Administration

Features

1. Windows Server Administration OS installation following Microsoft (MS) best

practices

Optimizing default installations and windowsservices to client specific requirements

ACL, Folder & administrationmanagement

Management and monitoring of diskspace

Monitoring Server application & securitylogs for performance

Keeping OS patched up-to-date as perMS paradigms

MS backed technical support & advisory

2. System Administration andManagement

Installation and Configuration of theOperating System (OS) with latest servicepack

OS Hardening

Security and Patches Updates

Monitoring and management of criticalsystem parameters such as memory, diskspace, CPU

Server installation and system updates

System services & application availability

Checking event logs

Creating administrative scripts, logonscripts, user and group accounts

Installing a domain controller

Management tasks for disks and volumes

File and folder management

Forget day to day IT administration issues and focus on your core business


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Resetting user passwords

Scheduling tasks

Setting up TCP / IP, user and group security

Readiness for other services (i.e. Backup,AV, HIDS, BMC)

3. Web Server Administration

Installation of the web server application

Creating virtual directories on request

Configuration of proxy pass

URL redirection at web server level onrequest

Changing any application configurationparameters on request

Configuring of SSL certificates includingCSR generation

4. Exchange Server Administration

Install and configure Exchange Server withlatest service pack

Email phishing configuration

Sender ID configuration

Configuration of SSL certificates including

CSR generation Recipient policy configuration / changes

Exchange security updates and patchesinstallation

Mailbox creation

Configuration / changes of mailboxquotas, recipient policies


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5. J2EE Server Administration

Installation of the application Configuring connection pools

Starting / stopping containers on request

Changing any application configurationparameters on request

6. Active Directory Administration

Allows customer to assign policies, deploysoftware, and apply critical updates to theapplication user and access to the hostedinfrastructure

The ability to scale up or down easily LDAP-directory services

Kerberos-based authentication

DNS-based naming and other networkinformation

Central location for network administrationand delegation of authority

Information security and single sign-on foruser access to network based resources

Central storage location for applicationdata

Synchronization of directory updatesamongst several servers

AD Installation, Administration &Management of AD DNS and GroupPolicies

User Administration, limited to creationof users, resetting of password etc

Administration and management ofadditional functions such as login scripts,home folders

Benets

Increased ProductivityTime taken to make system changes reducesdramatically thereby increasing productivityand effectiveness.

Enhanced Business Value

Your staff can focus on the core businesswhile our skilled technical experts take careof the administration activities, all at a lowmonthly cost. This reduces your total cost ofownership thereby enhancing business value.

High AvailabilityOur skilled technical experts monitor andmanage your critical business systems 24x7.This gives your business high availabilitythat is imperative for success in todayscompetitive environment.

Quality of ServiceWe can provide Service Level Agreements(SLAs) ensuring a high quality of service.


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Overview

What are Consulting and AdvisoryServices?

The global economy has changed theperspective of industry leaders in dealingwith business risks, with both informationand technology playing a key role in anorganisations growth today. Today, informationsystems go beyond the purview of just the ITdepartment. They have become mission criticalto the survival of any organisations business.

Consulting and Advisory Services are aimedat providing IT consulting services designed

to present you with simple, user-friendly andeasy to comprehend policies that drasticallyreduce risk, and an overall strategy that willmaximize the protection of your companysmost valuable assets.

Our offering

We have a team of leading experts to analyzeand identify threats to the information systemsin your organisation and develop strategiesto prevent infiltration and attacks, as well asensure statutory and regulatory compliance to

various standards and frameworks.

eHosting DataForts Consulting and AdvisoryServices team provides a wide variety ofconsulting and advisory services whichinclude:

1. Security Assessment

a. Penetration Testingb. Vulnerability Assessment &

Architecture Review

c. Security Program Review (Policy,

Process, Procedures, etc)

d. Application Audit

2. Enterprise Risk and Compliance

a. Statutory and Regulatory Compliance

b. Standards and Frameworks

Consulting and Advisory ServicesReduced risks and doing business knowing your data is secure

i. IT Service Management (ITSM) (ISO20000)

ii. Business Continuity Management(BS 25999)

iii. Information Security ManagementSystem (ISMS) (ISO 27001)

iv. Quality Management System (ISO 9001)

3. Support Services

a. Gap Analysis

b. Internal Audit

c. Risk Assessments

d. Business Impact Analysis


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Features

1. Security Assessment

a) Penetration TestingRegular penetration tests are an essentialcomponent of an information securityprogram involving extensive analysis ofsecurity controls from the perspective ofexternal and internal attackers.

b) Vulnerability Assessment &Architecture ReviewVulnerability Assessment involves securityanalysis of weaknesses prevalent in Servers,Desktops, Network and Security componentswhereas Architecture review involvesreviewing the current security architecturedesign and implementation aspects.

c) Security Program Review (Policy,Process, Procedures, etc.)It is based on ISO 27002: 2005 codeof practice for information securitymanagement. Our teams perform a GapAnalysis to find out an organisationscompleteness and effectiveness based onthe above. This includes reviews of securitypolicies, processes, procedures and other

related practices.

d) Application AuditThis involves a comprehensive review of theapplications to check its security postureagainst well known threats.

2. Enterprise Risk and Compliance

a) Statutory and RegulatoryCompliance

We prepare organisations to identifypotential gaps and have a mitigation plan forcompliance by implementing strategic, tacticaland operational controls such as Policies,Processes, Procedures etc. as part of an overallrisk management plan.

b) Standards and Frameworks

We have expert consultants in IT relatedstandards and frameworks critical for business

profitability, productivity and efficiency. Ascomplexities of IT tools, technologies andapplications increase, they can be controlledby implementing standards and frameworkssuch as:

i. IT Service Management (ITSM)(ISO 20000)

The ITSM standard allows users to establish,manage, monitor and measure IT services.The framework allows costing, charging andbudgeting of IT services against the respective

activities.

ii. Business Continuity Management(BS 25999)

Business Continuity Management standardallows users to study, calculate and foresee


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business impacts and risks on various scenarios.Acceptable risks and investments towards

business continuity program are addressedthrough meeting requirements of the BusinessImpact Analysis (BIA).

iii. Information Security ManagementSystem (ISMS) (ISO 27001)

The ISMS standard provides a frameworkthat controls the confidentiality, integrity andavailability of all areas where information canbe classified, categorised, labeled and protectedagainst threats and vulnerabilities assessedagainst perceivable risks.

iv. Quality Management (ISO 9001)

Quality Management Standards can be appliedfor establishing, documenting, implementingand maintaining a Quality Management Systemstandard framework which controls and achievesagreed specifications on products and services.

3. Support Services

The type of support services we provide againstthe mentioned standards and frameworks are (but

not limited to) the following:

a) Gap Analysis

It is a holistic analysis of mandatoryrequirements as per the prescribed frameworkof various standards and is done in order to


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verify the integrity of the framework and anydeviations from it by comparing the mandatoryrequirements of the standard with those that areapplied and running in the organisation.

b) Internal Audit

Through a yearly contract we provide anunbiased and comprehensive auditing service ofyour internal systems in order to ensure a higherdegree of compliance within your organisation.

c) Risk Assessments

Our expert consultants have immenseexperience in formulating, planning and

exercising a risk assessment by correlating thebusiness, organisational and standard frameworkfocus requirements.

d) Business Impact Analysis (BIA)

The relevant standards specify the focus areasand criteria for business impact analysis (BIA)for the relevant standards. BIA would arriveat the various risk factors for the organisationto consider and we can perform BIA againstQuality, Security, IT Services and BusinessContinuity.



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Overview

What is Data Centre Auditing &

Consulting?Organisations having Data Centrerequirements might be looking at buildingnew Data Centres or optimising or upgradingtheir current facilities. Data Centre Auditingand Consulting services are aimed at boththese kinds of requirements.

Our Offering

We provide Data Centre Consulting servicesin collaboration with German-based SchnabelAG, our strategic partners and a leading,

specialized and vendor-independent DataCentre consulting, planning and engineeringfirm.

We provide end-to-end solutions starting fromneeds assessment to design, implementationand training by leveraging Schnabel AGsmore than 30 years of experience in DataCentre planning for banks, telecommunicationcompanies, utilities and other industries.

This ensures smooth and seamless integrationof technical systems like power supplies,

generators, UPS, climate control, accesscontrol, fire detection and protection withother security-related elements therebyguaranteeing clients security and processrequirements. In addition, our services aretailored to your organisations specific needs.

Features

In collaboration with our partners, Schnabel AG,we offer two types of Data Centre consultingservices:

1. New Data Centres: Plan / Build

For customers planning to erect new DataCentres, we provide complete and integratedservices from the first conceptual ideas tothe final commissioning and handing over ofthe new Data Centre. This includes planning,designing, tendering and implementing ofbuilding infrastructure and technical facilities.Data integrity and security, availability of ITequipment and compliance with international

standards (TIA 942 and others) are guaranteedaccording to the individual needs of each client.The steps include:

Consulting

Needs assessment Concept Budgeting

Design

Schematic and final drawings Cost estimates No Objection Certificates (NOCs) and

permits from authorities and facilities Tender documents

Implementation

Tendering Tender evaluation and contract awards

Data Centre Auditing & ConsultingHigh-end consulting services for all your Data Centre needs


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Site supervision Testing Handover and certification Documentation

Operation

Development of Total QualityManagement concept (TQM)

Preparation for certification (TIA 942,ISO 27001 : 2005, ISO 9001-2000,SOX)

2. Existing Data Centres: Audit / Upgrade

For customers already operating their own DataCentres, we provide consulting services witha view to identify shortcomings, problems andsingle points of failures. Appropriate measuresfor redesign and upgrading enable the client tooperate his Data Centre according to definedavailability standards and in compliance withexisting service level agreements.

The steps include:

Consulting

Needs assessment Audit - technical/structural (e.g. TIA 942)

Audit - organisational (ISO 27001 :2005, ISO 9001-2000, TQM, SOX)

Recommendations Preparation for certification (TIA 942,

ISO 27001 : 2005, ISO 9001-2000,SOX)

Redesign

Schematic and final drawings Cost estimates Selection of suppliers and contractors

Implementation

Supervision Testing Hand over and certification

Update of documentation

Checking of existing documentation Complementing the documentation

Areas of Expertise Project Management

Architecture and Civil Engineering

Interior Design

Technical Facilities (Power Supply,UPS, Standby Generator, Precision AirConditioning)

Security and Safety Facilities (Fire DetectionandPrevention, Access Control, CCTV,

Intrusion Detection and Prevention) Communication, Monitoring and Management Systems (Building Management, Emergency Management,

IT Network, Service and NetworkOperation Centre (SOC / NOC))



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Our DR offering includes:

Disaster Recovery Consultancy Comprehensive Hosted Disaster Recovery

Solution

Disaster Recovery Sites

Disaster Recovery Seats

Features

1. Disaster Recovery Consultancy

Risk Analysis- Analysing the currentenvironment to determine what threatsmay exist that could cause a disaster

Business Impact Analysis - Understandingand prioritising the risks that you need tomitigate

Design Recovery Solution - Designing a

disaster recovery solution that matchesyour business requirements

Disaster Recovery Planning and Testingl-Recovery procedures and informationpertaining to a disaster recovery plan

Disaster Recovery

Overview

What is Disaster Recovery?

Disasters can happen in many ways andcan disrupt or even completely devastateyour business. These could be site outages,component outages or logical outages. In anincreasingly uncertain world, organisations arebecoming more reliant on technology. A failureof an organisations IT infrastructure can result inheavy loss of brand equity and revenue, missedopportunities and failed commitments.

Data loss is increasingly becoming lessacceptable because of the value of lost data and

the inability to create it. Uninterrupted uptimeand availability of mission critical data andapplications is no longer a basic necessity, buthas become an absolute business imperative.

Disaster recovery (DR) is the process, policiesand procedures related to preparing for recoveryor continuation of technology infrastructurecritical to an organisation after a natural orhuman-induced disaster.

Our offering

Our state-of-the-art Data Centres are thebackbone of our disaster recovery services. Weprovide comprehensive end-to-end disasterrecovery solutions for our customers. You canchoose from our broad range of disaster recoveryservices.

Recovery Time Objective (RTO) - The timetaken to recover services and Recovery

Point Objective (RPO) how much data you are prepared to lose, is considered

Ensuring the availability of critical systems with real-time replicationand failover to managed disaster recovery site


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2. Comprehensive Hosted DisasterRecovery Solution

We offer a comprehensive disaster recoverysolution in partnership with Double-TakeSoftware to perform real-time data andserver replication to recover business-critical systems, data and applications suchas Microsoft Exchange, SQL Server, andSharePoint in both physical and virtualenvironments in a simple and effective wayusing our hosted DR sites and Double-TakeSoftware data replication and workloadoptimization solutions.

The managed disaster recovery and businesscontinuity services can easily migrate, protectand recover data from local and distant sites,on b

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