SOCIAL INCLUSION

Through E-Governance.

Future Directions

ImagingImaging

IT ServicesIT Services

CommunicationCommunication

Kishalay Bhattacharyya

National Business Head-Govt./PSU/BFSI and

Head Alliances

Ricoh India Limited

February 2014

Social Inclusion…..Electronic Governance

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Social inclusion, the converse of social exclusion, is  an affirmative action to change the circumstances and habits that lead to (or have led to) social exclusion. The World Bank defines social inclusion as the process of improving the ability, opportunity, and dignity of people, disadvantaged on the basis of their identity, to take part in society.

Key Factors towards improvement

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The Government’s central aim is to improve everyone’s quality of life, now and for the future.

Globally, the Govt. has identified four key areas for Social inclusion:

Electronic service delivery;Improving use of knowledge•knowing how to gain access the technology;•knowing how to use the technology; and•knowing what advantages it brings (incentives).Relating to the outside world; andImproving internal processes/systems.

 

A power tool towards a unified society and One Land

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Social Inclusion: Ideas for service providers

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From a service perspective, social inclusion frameworks can be used to think about:

•How existing services and programs can be conceptualised (or reconceptualised) using a social inclusion framework;

•How future services and programs can be developed to reflect a social inclusion perspective.

•Extent to which there is involvement and input of community members in corporate governance; employment and training opportunities; and evaluation and monitoring of services and programs Govt runs.

•Review and reflect upon the physical accessibility of the service (e.g., access to public transport, disability access, safety of the local area, provision of childcare, affordability of fees, service threshold criteria) and ways in which the service has addressed these issues

From a service perspective, social inclusion frameworks can be used to think about:

•How existing services and programs can be conceptualised (or reconceptualised) using a social inclusion framework;

•How future services and programs can be developed to reflect a social inclusion perspective.

•Extent to which there is involvement and input of community members in corporate governance; employment and training opportunities; and evaluation and monitoring of services and programs Govt runs.

•Review and reflect upon the physical accessibility of the service (e.g., access to public transport, disability access, safety of the local area, provision of childcare, affordability of fees, service threshold criteria) and ways in which the service has addressed these issues

Parameters for larger role

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UID---an unique tool for reducing Social Exclusion

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"Aadhaar will act as the socially inclusive factor where many are denied social benefits because they cannot prove their identity. Concomitantly, the poor and marginalized are denied the opportunity to lead a life of dignified existence,"  

• Financial Inclusion will be achieved in the system when all Bank/Loan Accounts are identified with UID

• Land Records linked to UID will eliminate benami holdings

• PDS to the right family in right quantity always

• Disbursal of benefits like Pension

• RTO Dept.

• Passport Office

• Insurance facilities will be given to the one insured

• Attendance systems etc.

Key Challenges

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Across the four pillars of e-Governance – People, Processes, Technology and Resources, the key concerns are:

1.Inability to replicate isolated successes with a quick turnaround,

2. Lack of skills in large-scale effective project management, and thoughtful process re-engineering; and the resulting delays in overall project execution,

3.zero or poor connectivity at the district, block and village level.

4.Successful implementation of IT projects, in governments or private sector, often faced with respect to the change in design or scope of a project. • Funding issues

• Red Tape – Involvement of too many agencies for various Services

RICOH

An Overview

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IT ServicesIT Services

CommunicationCommunication

Ricoh India Limited

January 2014

Ricoh Worldwide

• Ricoh Company, Ltd. Founded: February 6, 1936 Number of Companies ： 231

Number of Employees ： 109,212 *as of March 31, 2013

Net Sales ： USD 23 Billion Net worth : USD 9 Billion

• Ricoh Founding Principles 　 The Spirit of Three Loves 　　 Love your neighbor 　　 Love your country 　　 Love your work

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Ricoh Products & Services

Services

Products

BusinessProcess

Outsourcing

DocumentProcess

OutsourcingManaged

Print Service

ITServices

MultiFunctionalProducts

New products

Cloud Services

Laser printers GELJET

Printers Digital cameras

Production printing

Projections systems

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Ricoh Group Principal Brands

The Ricoh Group provides products and services under the following brand names.

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Evaluation by Society

Ricoh is highly evaluated by rating agencies and international surveys.

Fortune Global 500 company

“World's Best Office Electronics Companies in Social and Environmental Performance”

“World’s 100 Most Ethical Companies” for 5 years in a row

Recognized by FTSE4Good Index for meeting High Standards (10 consecutive years )

Global 100 “Most Sustainable Corporations in the world” (9 consecutive years)

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Ricoh India Overview

Ricoh India Key Locations

Kolkata (Salt Lake) Multi Purpose Facility

Region Office

Branch 　NLC(National Logistics Center)

Mumbai NLC

Head Office 　

NLC & Ricoh Business Zone,IT Hub & Training CenterTotal Plot Area: 8,100 sq mtrBuilt up area: 3,360 sq mtr

NLC & Multi Purpose Production (TM Slitting, Toner Bottling, Spare Parts, Refurb.) CenterTotal Plot Area: 40,700 sq mtrBuilt up area: 21,000 sq mtr

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Delhi NLCGandhinagar, Gujarat Multi Purpose Facility

Cloud Data Centers

BangaloreBangalore

https://ricoh.co.in/support/sales-network/#office-locations

Ricoh India Product Portfolio

Imaging IT Services Communication

SmartPresenter

Provide Products + Services + Solutions under one UmbrellaProvide Products + Services + Solutions under one Umbrella

Cloud Printing

Mobile Device

Security

PrinterVideo Conference

Managed IT Services Paperless Meeting Mobile Device

Cloud /Network

PJS

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Imaging & Communication Products

ＭＦＰ s (BW & Color) Laser Printers (BW & Color)

Document Solutions

Production printers

Wide Format Products

Communication

Projection Systems

Copyprinter

Digital Cameras

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Ricoh IT Infrastructure Services Portfolio

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Ricoh Cloud & Software Services

Two ISO 27001 Certified Data Centers in New Delhi & Kolkata.

ISO 9001, 14001 & CMMI Level 3 organization.

www.ricohidc.com

24x7 Toll Free Customer Care Services.

1000+ resources across India.

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RicohDocs Platform

RicohDocs Platform

RicohDocs Platform

e-Officee-Office

CRMCRM

Document ManagementDocument Management

DigitizationDigitization

ERPERP

Warehouse ManagementWarehouse

Management

..etc etc…...etc etc….

Available On Your Premise & on Ricoh Cloud Available On Your Premise & on Ricoh Cloud

www.ricohdocs.com

360 Degrees Approach

IT & Business Consulting, Business Platforms, BPO, G2C

Services, Social, Mobility, Analytics, Cloud Adaptability

CRM, Document Management System, Hospital Information

System, ERP, Business Intelligence, HRMS, Project

Management Tool etc.

Imaging & Communication, Endpoint Compute, Data

Centers, Networking, Security, Licensing, Virtualization, DR,

Cloud Infra

One Stop Business Solutions Provider for Increasing Workplace Efficiency of Corporate Enterprises & Government Agencies through IT Automation & Process Integration

One Stop Business Solutions Provider for Increasing Workplace Efficiency of Corporate Enterprises & Government Agencies through IT Automation & Process Integration

Our Key Alliances

Virtualization

Backup

Infrastructure Management

Information Security

Data Center Infrastructure

Networking

Endpoint Infrastructure

Cloud & Software Services

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Brand names and product names mentioned in this presentation are trademarks of their respective owners

Some of our Customers

RCC INSTITUTE OF INFORMATION TECHNOLOGY

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Our Experiences

UID Enrollment – Population of more than 2 Crores covered in the states of Haryana, Chattisgarh, Madhya Pradesh & Tamilnadu Govt of UP – IT Infrastructure Solutions to various Departments of State Govt.

Govt of Assam – More than 35,000 Cloud Service based Laptops to Education Department

Govt of Chattisgarh – Rate Contract to Supply more than 2 Lac Tablets to students of the state

Govt of West Bengal – IT Solutions for various Departments, Collaboration with Webel on G2C Services

Govt of Bihar – Rate Contract for Desktops and Storage, e-Library project for Department of Education

Various PSU’s – Multiple Products and Solutions to all Navratna’s & Maharatna’s

BFSI Segment – Multiple Products and Solutions to almost all Govt and Private Banks

A major Bank in North East – Hosting of Core Banking System in Ricoh’s Kolkata Data Center

Corporate Customers – Imaging, IT Services & Communication Solutions to Products & Solutions to more than 50,000 customers in all parts of the country

UID Enrollment – Population of more than 2 Crores covered in the states of Haryana, Chattisgarh, Madhya Pradesh & Tamilnadu Govt of UP – IT Infrastructure Solutions to various Departments of State Govt.

Govt of Assam – More than 35,000 Cloud Service based Laptops to Education Department

Govt of Chattisgarh – Rate Contract to Supply more than 2 Lac Tablets to students of the state

Govt of West Bengal – IT Solutions for various Departments, Collaboration with Webel on G2C Services

Govt of Bihar – Rate Contract for Desktops and Storage, e-Library project for Department of Education

Various PSU’s – Multiple Products and Solutions to all Navratna’s & Maharatna’s

BFSI Segment – Multiple Products and Solutions to almost all Govt and Private Banks

A major Bank in North East – Hosting of Core Banking System in Ricoh’s Kolkata Data Center

Corporate Customers – Imaging, IT Services & Communication Solutions to Products & Solutions to more than 50,000 customers in all parts of the country

Value – Creating CSR Activities

Teachers practice using the machine

Children discuss to improve the school

© Save the Children Japan

Integrating social contribution and marketing

Education Support Program in India

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Thank You