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TRANSCRIPT
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Ex per t Guided Imp lem enta t ion
Sept em ber 14, 2009
Homan Farrokhmanesh
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SAP 2008 / Page 2
Day One Agenda
Expert Guided Implementation Methodology
Motivation
Check of Prerequisites
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Ex per t Guided Implem entat ion
Key Messages
Expert Guided Implementation is offered by SAP ActiveGlobal Support to support our customers and partners in theactivation and usage of specific SAP Solution Manager
scenarios to get the most out of Enterprise Support.
During Expert Guided Implementation the customer receivesdirect guidance from an SAP Solution Manager ScenarioExpert and is not alone with configuration guides.
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SAP Ex per t demonst rat es to group of
cus tomers how to imp lement a sc enar io
SAP Expert explains implementation stepsto group of customers within the SAPSolution Manager system. In addition heexplains dos and dont to avoid problems.
Each remote session is between 1 and 2
hours in duration
Customer executesdemonstrated steps atthe same day.
Empow er ing Exec ut ion
Registered customerhas access to SAPExpert
Customer
CustomerSAP Scenario Expert
SAP Scenario Expert
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Ex per t Guided Implement at ion How to ge t he lp
How t o ge t he lp
Customer SAP Expert
Abdul Najimudeen+1 858 205-4004
During the execution part you have direct access to the Expert via telephonenumber to solve questions quickly. Please ensure that the R/3 support
connection is open that we can logon to your system.
mailto:[email protected]:[email protected] -
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Ex per t Guided Implem entat ion Sc hedule
Day 1
Expert explains:Explanation of scenarioChecking of prerequisites
Customer executes:Check and fulfill prerequisites
Result:Installed Solution Manager isprepared for execution of
scenario implementation stepsusing transactionSOLMAN_SETUP
Day 2 Day 4
Expert explains:Subset of Implementationsteps (see next slide fordetails)
Customer executes:Executes explainedimplementation stepsReceives on demand supportby SAP scenario expert, ifneeded
Result:Implementation stepsexplained by SAP ScenarioExpert were executedsuccessfully
Day 5
Expert explains:Best practice for working withscenarios Outlines possible roadmap
for implementation of relatedscenarios
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Ex per t Guided Implem entat ion Sc hedule
Implem ent at ion St eps in Deta i l
Day 2
Initial Configuration
User Administration
Import Central Note
Technical Configuration
SLD Configuration
Day 3
Basic Configuration
Create Project
Installation Check
User Data
Landscape Data
Manual Configuration
Automatic Configuration
Check the Demo Launch-Pad
Day 4
Managed SystemConfiguration
Connect Managed System
Check Prerequisites
Manual Configuration
Diagnostics Configuration
Wily Introscope Configuration
Create Logical Components
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SAP 2008 / Page 8
Agenda
Expert Guided Implementation Methodology
Motivation
Check of Prerequisites
Execution of Implementation Steps
Scenario Usage
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SAP Enterp r ise SupportManages innovation
and integration in SAP solution landscapes
SAP Ecosystem
+Value Prop
Enabled by
Del ivered v ia
In co l labora t ion w i t h
The of fer ing
Global Support
Backbone
Miss ion-Cr i t ica l
Support
Continuous quality checks
Robust SLAs
Support advisory
7 x 24 root cause analysis
Run SAP
Industry-leading bestpractices
Run SAP methodologyfor end-to-end solutionoperations
Consulting, training, andcertification available asadditional offerings
Consistent standards
Lifecycle management
Business processmonitoring
Custom code management
Remote supportability
Diagnostics
Innovat ion
Continuous improvement
Complexity masked
Pro tec t ion o f Inves tment TCO reduction
Risk reduction
End-to-End
Solut ion
Operat ions
SAP Solution Manager,enterprise edition, and theSAP service infrastructureplatform
On demand 7 x 24support integration
SAP Service Marketplace
SAP Ent erpr ise SupportHolistic Support Model to Enable Continuous Improvement &Successful Solution Operations at Lower Risk & Cost
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SAP Solut ion Manager as Col laborat ion
Plat form
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SAP 2008 / Page 11
Delivery of
SAP Service s Onsite/remote delivery
Issue Management
Change Request
Management Follows ITIL standards
Maintenance processes
SAP Solut ion Manager Provides Scen ar ios for Al l
Phases of t he Appl icat ion Management L i fe Cyc le
Servic e Desk Best Practices for
messaging
Integration of 3rd-party
help desks
Solut ion Moni tor ing System monitoring
Business process monitoring
Central system administration
Solution reporting
Service Level reporting
SAP EarlyWatch Alert
Upgrade of
SAP solut ions
SAP methods & tools
E-learning mgmt.
Test management
Implement at ion o f SAP
solut ions SAP methods & tools
Global rollout
Customizing sync.
E-learning mgmt.
Test management COREBUSINESSPROCESSES
Root Cause
Analys is Safe remote access
Performance measurement
Logs and Dumps
Traces
Technical configuration
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SAP 2008 / Page 12
Delivery of
SAP Service s Onsite/remote delivery
Issue Management
Change Request
Management Follows ITIL standards
Maintenance processes
SAP Solut ion Manager Provides Scen ar ios for Al l
Phases of t he Appl icat ion Management L i fe Cyc le
Servic e Desk Best Practices for
messaging
Integration of 3rd-party
help desks
Solut ion Moni tor ing System monitoring
Business process monitoring
Central system administration
Solution reporting
Service Level reporting
SAP EarlyWatch Alert
Upgrade of
SAP solut ions
SAP methods & tools
E-learning mgmt.
Test management
Implement at ion o f SAP
solut ions SAP methods & tools
Global rollout
Customizing sync.
E-learning mgmt.
Test management COREBUSINESSPROCESSES
Root Cause
Analys is Safe remote access
Performance measurement
Logs and Dumps
Traces
Technical configuration
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Resul t o f Exper t Guided Implem ent at ion
After delivery the following scenarios are ready for usage: EarlyWatch Alert Service Delivery
Service Desk Issue Tracking Root Cause Analysis
Note that advanced scenarios, such as the following, are not set upduring the Expert Guided Implementation:
Change Request Management Business Process Monitoring CTS+
Central System Monitoring using CCMS agents
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SAP 2008 / Page 14
Agenda
Expert Guided Implementation Methodology
Motivation
Check of Prerequisites
Execution of Implementation Steps
Scenario Usage
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Check of Prerequis it es
Service & SupportBackbone
Manager
Solution
Servi
ceDesk
For the comunication of your Solution Managerwith SAP Backbone please ensure that thefollowing prerequisites are fullfilled
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Check of Prerequis it esRFC Connect ions
Transaction: SM59You can check the connection to SAP with UtilitiesTestAuthorization Testfor theRFC SAPOSS in transaction SM59. This will do the connection test using the user andpassword that was assigned to the RFC.
The SAPOSS RFC shouldhave the Logon LoadGroup EWA
The User / Password is
always OSS_RFC / CPIC
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Check of Prerequis it esRFC Connect ions
Transaction: OSS1
If you have problems with the connectiontest of SAPOSS you can check and maintain
settings for the connection in transactionOSS1. The RFC SAPOSS will be adaptedautomatically after change of configuration inOSS1.
You can find detailed information abouttransaction OSS1 and RFC connectionSAPOSS in SAP Note 17285
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Check of Prerequis it esS-user Aut hor izat io ns
URL:http://service.sap.com/user-admin
You can check the authorization objects of your SolutionManager S-user with the Authorization reports. Please ensurethat your S-user has at least the marked authorization objects.
Further information about the S-user and authorizations can befound in SAP Note 1041351
http://service.sap.com/user-adminhttp://service.sap.com/user-admin -
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Check of Prerequis it esSAP Solut ion Man ager EhP1
Please ensure that the SAP Solution Manager is at EhP1
1169247 - Enhancements to Solution Manager 7.0 EhP1 upgrade
The front end client that the configuration will be performed from needs to haveJava installed. Otherwise, the configuration transaction SOLMAN_SETUPcannot be executed.
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Check of Prerequis it esSuppor t Pack age Levels in Managed Syst em s
Review SAP Note 1274287 End-to-End Diagnostics SP18(EHP1) - SP20 for informationabout availability and limitations of End-to-End Diagnostics delivered with SAP SolutionManager 7.0 EHP1 SP18 - SP20.
This note also contains the prerequisites for managed systems for End-to-End Diagnostics.
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Check of Prerequis it esLic ense K ey and STMS Set up
Check for valid Solution Manager license key
Check that STMS is set-up in the Solution Manager
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Check of Prerequis it esBI Cl ient
Business Intelligence (BI) Strategy
BI provides important reporting functions to the various SAP Solution Manager scenarios, suchas Root Cause Analysis, IT performance reporting and change analytics. There are three majoroptions to consider when planning your system landscape in regards to BI.
BI in the Productive SAP Solution Manager ClientIn this scenario, BI is used in the same productive client as SAP Solution Manager. This optionallows for simpler configuration and isolates the BI activities conducted for solution life cycle
management from the data on a production BI instance. This is SAPs recommendation.
BI in a Separate Client on SAP Solution ManagerIn this scenario, BI activities are conducted in a separate client on the SAP Solution Managersystem. This scenario provides increased security, as user access is more restricted. However,you must maintain users separately and this increases your administration effort. There is notechnical benefit.
BI in a Separate, Non-Productive BI SystemIn this scenario, the BI activities are conducted in a separate, nonproductive BI system in thelandscape. Data is sent to this system from the SAP Solution Manager system via RFC. This isonly needed in rare cases for sizing purposes.Note:We do not recommend SAP Solution Manager data in a separate, productive BI system.
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Check of Prerequis it esCl ient Copy Conver t UME
After you created a new productive client you need to convert the Java user store tothe new productive ABAP client. This is needed if you use Root Cause Analysis.
You can find a detailed description in the IMG(Implementation Guide - transaction SPRO) inthe tree Basic Settings General Settings Convert UME
Note that the Java engine will need to berestarted afterward.
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Check of Prerequis it esCl ient Set t ings
Some configuration steps make customizing changes in the productive client and theBI client. Therefore ensure the following client settings in transaction SCC4 duringthe configuration activities:
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Check of Prerequis it esExecut ion
Execution: Check the prerequisites in your system
Check RFC connection SAPOSS
Check the authorization on SAP ServiceMarketplace for your Solution Manager S-user
Support Package Levels
SAP Note 1244225 Solution Manager 7.0 EhP 1:Recommended Corrections
Client Copy / Convert UME
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Ex per t Guided Implement at ion How to ge t he lp
How t o ge t he lp
Customer SAP Expert
During the execution part you have direct access to the Expert via telephonenumber to solve questions quickly. Please ensure that the R/3 support
connection is open that we can logon to your system.
Abdul Najimudeen+1 858 205-4004
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Ex per t Guided Implem entat ionForecast
Nex t s teps - Day 2
Initial Configuration
User Administration
Import Central Note
Technical Configuration
SLD Configuration
To avoid problems with the next stepsit is important that all points from todayare implemented in your system
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SAP 2008 / Page 30
Thank you!
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