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Page 1: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5
Page 2: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

COPROGR

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KEYNO

PARALL

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PANEL

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ONTERAMME .......

day 4 Octob

day 5 Octo

nesday 6 O

OTE SPEAKE

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DEBATE ....

VATION GO

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ERENCE VE

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WORDS AB

OSED TOUR

OSED HOTE

ICAL INFOR

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ber 2010 ....

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October 201

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Page 3: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

INNThe BILBAO The EFQdiscussioMuseum Throughmoleculday. Join us witness Kapoor. cannot i So to whave beintervensets. For examwaves a Nowadawave is t Those oenviable

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Page 4: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

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Page 5: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

PROMon 14.00 –

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Page 6: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

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Page 7: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

PROTues 7.30 – 99.30 – 1

10.30 – 11.30 – 12.00 –

13.00 – 14.30 – 17.00 – 17.30 – 19.30 –

Wed 8.00 – 99.00 – 110.30 –

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Page 8: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

KEY Lotfi SocieBased oNorth ALotfi fospecialisHis interthe first world. T

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Page 9: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

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Page 10: EFQM Forum 2010 Brochure - CalidadTenerife · co progr mond tuesd wedn keyno parall netwo panel innov celebr confe spons a few propo propo practi nte amme ..... . ay 4 octob ay 5

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