efqm excellence model 2010 the impact of sustainability on the “new” european excellence model
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EFQM Excellence Model 2010
The Impact of Sustainability on the “New”
European Excellence
Model
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EFQM Excellence Model 2010 The EFQM Review
Focus on what “matters”
Define KEY Results
Stakeholder balance
Revise “weightings”
Look forward – sustainability
Creativity & innovation
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EFQM Excellence Model 2010
RADAR LogicExcellence ModelFundamental Concepts
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EFQM Excellence Model 2010
Fundamental Concepts
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EFQM Excellence Model 2010
Fundamental Concepts of Excellence
Taking Responsibility for a Sustainable
Future
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EFQM Excellence Model 2010
Leadership
People
Strategy
Partnerships & Resources
Processes, Products &
Services
People Results
Society Results
Customer Results
Key Results
Criteria
Enablers Results
Learning, Creativity and InnovationWhat the organization does? What the organization achieves?
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EFQM Excellence Model 2010
2a clearer focus on ‘external’
environment
2b emphasis on ‘internal’ & ‘capabilities’
2c ‘sustainability’ into strategy
2 - Strategy
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EFQM Excellence Model 2010
8a Perceptions
8b Performance Indicators
• Better guidance to include the societal & environmental aspects of the ‘strategy’
8 - Society Results
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• Develop & agree a set of performance indicators and
related outcomes to determine the successful deployment of
their societal and ecological strategy and related policies,
based on the needs & expectations of the relevant external
stakeholders
• Set clear targets for Key Results based on the needs and
expectations of their external stakeholders, in line with their
chosen strategy
Excellent organisations:
EFQM Excellence Model 2010
8 Society Results (1)
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EFQM Excellence Model 2010
• Demonstrate positive or sustained good Society Results
over at least 3 years
• Clearly understand the underlying reasons & drivers of
observed trends & the impact these results will have on
the performance indicators & related outcomes
• Anticipate future performance and results
8 Society Results (2)
Excellent organisations:
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EFQM Excellence Model 2010
• Understand how the Key Results they achieve compare to
similar organisations and use this data, where relevant,
for target setting
• Segment results to understand the experience, needs and
expectations of specific stakeholders within Society
8 Society Results (3)
Excellent organisations:
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‘NEW’ EFQM Excellence Model
CSI
TargetsComparisons
Trends
Targets
Comparisons
Causes
R
Results
2010 2009 2008 2007 2006
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EFQM Excellence Model 2010
Final Thoughts – Any Questions?
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Thank You