efficient hostel management with assd
DESCRIPTION
TRANSCRIPT
Efficient Hostel ManagementA Complete Software Solution
Streamline Processes, Save Time,
Increase Revenue, and Drive Profitability!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 2
Who we are
ASSD - Full Service Software Provider
Specializing in Hostel Software for over 20 years
The ASSD Offices
ASSD has four offices worldwide. ASSD Headquarters is located in Munich, Germany - home to our Munich based Software Development and Corporate Communications Teams.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 3
Andreas Stolz, founder and CEO
The ASSD Offices
Rumen Tashev - manages the ASSD office in Sofia, Bulgaria, focusing on software development and sales.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 4
Thomas Hussain - leads the ASSD Sales and Support office in Oldenburg, Germany.
Tracy Walters - heads the newest ASSD office based in San Francisco, California, USA.
The World of ASSD!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 5
Countries: United States Germany England France Switzerland Belgium Netherlands Iceland Luxembourg Austria Italy Czech Republic Spain Portugal
More than 1000 properties world wide use ASSD.
Languages: English German, French, Spanish, and more! Property Size Range: 30 - 1100 beds
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 6
Sounds great! How do we do it?
Streamline Processes Save Time
Increase Revenue
Drive Profitability
ASSD & Efficiency
ASSD will help you create efficiency by providing the right tools to automate essential business processes.
Automated processes, when optimized, deliver the greatest level of efficiency.
Time saved through automation allows resource reallocation.
Efficient online allocations increase online exposure - increasing revenue and driving profitability.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 7
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 8
Business Processes – what are they?
A business process is a set of logically related business activities that combine to deliver something of value (e.g. products, goods, services or information) to a customer.
What is Business Process Management?
“The achievement of an organization’s objectives through the improvement, management, and control of essential business processes.”
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 9
Why does it matter?
If not managed, processes tend to get out of control based on the need of the moment or outdated tools – causing inefficiencies.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 10
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 11
Business Processes – Impact on ValueThe printer is 20 feet from the desk
Time / Trip # Trips Wage
CostValue Lost
30 Sec. 30 X day $10 / hr. $900/ yr.
12/13/11 © 2010 ASSD - Andreas Stolz Software Development 12
Business Processes – Impact on Value
150 beds 1500 third party reservations per year Manual entry accuracy 80%
Time /Res.
Total Res.
Wage Cost Errors Value
Lost
5 min 1500 $10/hr $250 $1500
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 13
Business Processes – Impact on Value
Manager Salary - $50,000 per year 1 hr/day, 5 days/week spent managing allocations manually
Wage Value Lost
Time / Year
$24.03 $6247.80260 hrs
So what does this have to do with Property Management Systems?
“The first rule of any technology is that automation applied to an efficient process will magnify the efficiency.
The second rule is that automation applied to an
inefficient process will magnify the inefficiency” ~ Bill Gates
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 14
What does ASSD have to offer? Modular
Develop the right component combination for your property
Fully Customizable
ASSD is meant to be “dialed in” - optimized Well defined user input to achieve maximum output For a defined output use minimum user input.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 15
What does ASSD have to offer? Flexible
Each configuration can be as simple or as complex as the property requires ASSD can accommodate any size property
A Solid Investment
ASSD Software will grow and evolve with your business Future developments based on Customer wish lists.
A dedicated and knowledgeable support team
Call us anytime!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 16
Components of the ASSD Software Suite
ASSD Property Management System ASSD Central Reservations ASSD Web Booking Engine ASSD Channel Manager ASSD Business Intelligence Tool
PLUS…. A long term partner in Business Growth!
12/13/11 © 2010 ASSD - Andreas Stolz Software Development 17
The ASSD Property Management System (PMS)
The powerhouse of the ASSD Suite
Fully customizable to meet unique operational needs.
Easy inventory management
Drag and drop Control automated online allocations Automatically download reservations VAT (Sales and Lodging taxes) accommodated Online booking commission is imported Meals, groups, activities, packages
12/13/11 © 2010 ASSD - Andreas Stolz Software Development 18
The ASSD Property Management System (PMS)
Customer Relationship Management Every stay is recorded Easily export guest information for marketing Shared guest database capability for multi-property
configurations Keep your guests coming to your properties
Integrated Cash Register
Point of Sale and Café Shift Processing – Cash tracking
All transactions are tracked by user Complete shift reporting
12/13/11 © 2010 ASSD - Andreas Stolz Software Development 19
The ASSD Property Management System (PMS)
Complete financial and accounting functionality. Interfaces with QuickBooks and other Accounting Software
Full reporting capability & report editor.
All reports can be customized and/or new reports created.
12/13/11 © 2010 ASSD - Andreas Stolz Software Development 20
The ASSD Property Management System (PMS)
Sophisticated Price structure options WDWE and Seasonal pricing “Intelligent” yield management
“Smart” Allocations
Automatic template based optimized room allocations Accommodates any building configuration
The software does the work! Complete Group functionality.
Reminders & Letters Payment Schedules Calculates cancellation fees automatically
12/13/11 © 2010 ASSD - Andreas Stolz Software Development 21
The ASSD Central Reservation System (CRS)
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 22
The central distribution hub for allocations and pricing.
Changing and prices are continually updated while reservations are continually downloaded to the PMS.
The ASSD Web Booking Engine
12/13/11
Your Website
© 2011 ASSD - Andreas Stolz Software Development 23
Working in tandem with the CRS the Booking Engine allows you to book directly from your website Commission Free! Reservations are secured via credit card, imported into the PMS with correct pricing, and ready to be checked in!
The ASSD Web Booking Engine
Book from your property’s website – Commission Free!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 24
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 25
Book from your website – Commission Free!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 26
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 27
The ASSD Channel Manager
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 28
Reservations are automatically imported and assigned.
Allocations and prices are distributed to 25+ third party web sites.
Online allocations are optimized No loss of value due to manual entry or error
The ASSD Channel ManagerAgoda Atrapalo Booking.com BudgetPlaces.com CHAMBRES! EasyToBook Expedia.com GOMIO HostelBookers.com
HostelClub.com HostelMania HostelWorld HostelWorld2 Hotel Reservation Service Hotel.de HotelBeds.com Hotelreservierung.de
InstantWorldBooking LastMinute.com LateRooms.com NetHotels RatesToGo TourisLine VENERE VisitBerlin
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 29
Additional channels available upon request!
The ASSD Channel Manager More than reservations!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 30
Monitor your Competition Data is derived from other booking platforms automatically Select properties for comparison Analyze nearest property rates
Monitor your Competition – Comparing Private Room Rates
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 32
The ASSD Channel Manager More than reservations!
The ASSD Channel Manager - More than reservations!Channel Performance Comparison
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 33
By number of bookings
By total revenue
By number of overnights
THE FUTURE
The ASSD Business Intelligence ToolGet Ahead of the Game!
A data analysis and forecasting tool allowing all PMS data to be rapidly filtered and analyzed from one or multiple properties. Data aggregation from multiple properties A powerful tool for larger organizations!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 34
The ASSD Business Intelligence Tool
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 35
The ASSD Business Intelligence Tool
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 36
The ASSD Business Intelligence Tool
Stay Ahead of the Game!
Comprehensive forecasting takes all data into account to give you a precise forecast in seconds.
Data can be filtered by any criteria.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 37
SUCCESS!
The ASSD Business Intelligence Tool
Stay Ahead of the Game!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 38
Interface to 3rd Party SoftwareQuickBooks and other Accounting Systems ID Scanners Credit Card Terminals Key Card Systems:
Kaba Ilco - http://www.kaba-ilco.com VingCard - http://www.vingcard.com Salto - http://www.saltosystems.com Onity - http://www.onity.com Messerschmitt - http://www.messerschmitt.com Nemef - http://www.nemef.nl/export/english TimeLox - http://www.timelox.com Dialock - http://www.dialock-support.de Haefele - http://www.hafele.com Evva - http://www.evva-inox.com
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 39
Where the Rubber meets the Road
The ASSD team is proud to provide a product suite that makes a positive financial impact for its customers.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 40
How will ASSD really make a difference for your business?
Let’s break it down and see where the rubber meets the road….
The ASSD Difference!More bookings through Allocation Management
ASSD acts as a “Demand Vacuum”
Insures as much online exposure as possible, while reducing workload. Allocation criteria are set and then run automatically.
Criteria are easily changed or modified. Ability to create multiple allocation scenarios – all to run automatically. Full control of all online allocations on the Property website and 3rd
party channels. A real time system!
For example: cancellations are immediately available again online with no human input.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 41
The ASSD Difference!
More bookings through Allocation Management
Individual channels can be shut down automatically when a specified occupancy percentage is reached.
All online reservations are secured via credit card, imported into the PMS with proper pricing, and ready to be checked in.
Minimal or no staff time needed to manage online reservations.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 42
The ASSD Difference!Comprehensive Price Management
Pricing Spectrum:
static pricing seasonal rates/weekday or weekend pricing (WDWE) Seasonal rates/WDWE with manual seasonal adjustments seasonal rates with manual daily adjustments
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 43
The ASSD Difference!
Sophisticated Yield Management The Right price ALL the time!
Yield management based on occupancy
at 70% room type occupancy raise rate by 5% or $5 Yield management based on occupancy & time
at 70% room type occupancy raise rate by 5% or $5 BUT More than 60 days out at 70% occupancy raise the rate by 10% or $10
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 44
The ASSD Difference!
Sophisticated Yield Management The Right price ALL the time!
Yield management based on occupancy, time, and comparative occupancy analysis
at 70% room type occupancy raise rate by 5% or $5 BUT More than 60 days out at 70% occupancy raise the rate by 10% or $10
AND if the occupancy of the room type differs by X% from the total occupancy, do X, Y, or Z.
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 45
The ASSD Difference!
Comprehensive Analytical Tools Stay Ahead of the Game!
With ASSD’s Business Intelligence tool you will be able to get ahead of the game and stay ahead of the game
Make tomorrow’s decisions today!
12/13/11 © 2011 ASSD - Andreas Stolz Software Development 46
The ASSD Difference for Efficient Hostel Management
A Complete Software Solution
Streamline Processes, Save Time,
Increase Revenue, and Drive Profitability!