efficiency outcomes process teams accountability management empathy responsiveness team-work...
TRANSCRIPT
![Page 1: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/1.jpg)
![Page 2: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/2.jpg)
Efficiency • Outcomes• Process• Teams• Accountabili
ty• Management
• Empathy• Responsivene
ss• Team-work• Resources• Individual • Coaching &
Development• Leadership
Loyalty
![Page 3: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/3.jpg)
In changing times,lead first, manage second.
“
![Page 4: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/4.jpg)
Typical Responses to Trends
ChangeMindset
s
ChangeReality
QuitBMW Drive
![Page 5: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/5.jpg)
EmployeeValue =
Current Performance
+Future
Potential -
(3) Emotional Expense
![Page 6: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/6.jpg)
Personal Accountability
Reality Based Leadership
Change Capitalization
Organizational Alignment
Driving for Results
EmotionallyInexpensive
![Page 7: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/7.jpg)
The Mindset that results happen because of one’s
actions, not in spite of them
Accountable people believe that they choose their own
destiny
Personal Personal AccountabilityAccountability
![Page 8: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/8.jpg)
LearnedHelplessness
![Page 9: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/9.jpg)
The willingness to do whatever The willingness to do whatever it takes to get results.it takes to get results.
The ability to stay the course in The ability to stay the course in the face of obstacles and the face of obstacles and setbacks.setbacks.
The acceptance of the The acceptance of the consequences of our actions, consequences of our actions, good or bad. good or bad.
The perspective to see success The perspective to see success and failure as learning and failure as learning experiences to fuel future experiences to fuel future success. success.
![Page 10: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/10.jpg)
Why doesn’t anyone tell me anything?Why do they keep changing?When will they get it?Personal Accountability, QBQ.com by John Miller
![Page 11: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/11.jpg)
What?How?“I ”ActionPersonal Accountability, QBQ.com by John Miller
![Page 12: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/12.jpg)
Reality-basedLeadership
![Page 13: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/13.jpg)
Event
Thinking
Feeling
Action
Results
![Page 14: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/14.jpg)
The average person spendsTwo hours a day arguing with reality
![Page 15: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/15.jpg)
Right or happy?
![Page 16: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/16.jpg)
After the story . . . How can I help?What is the next right action?
![Page 17: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/17.jpg)
The minute you start judging . . .
You STOP servingYou STOP leadingYou STOP adding value
![Page 18: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/18.jpg)
Organizational Alignment
![Page 19: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/19.jpg)
Does myopinion count?
![Page 20: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/20.jpg)
Does My Opinion Count?
Decision
Role:•Decision •Consultant•Informed
Role:To do whatever it takes to make it work
![Page 21: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/21.jpg)
Capitalizing on Change
![Page 22: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/22.jpg)
![Page 23: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/23.jpg)
Work with The willing
![Page 24: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/24.jpg)
Great Coaching Questions
• What did you do to help?• What do you know for sure?• What could you do next to add value?• Are you using your opinion to move the
idea forward or to stop the action?• What would add more value right now,
your opinion or your action?• Would you rather be right or happy?
![Page 25: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/25.jpg)
Driving for Results
![Page 26: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/26.jpg)
Results Circle
Yes or NoAccount – ability
Response – abilityIndividual Contribution
Stakeholdership
RightBlameColludeVictim
Results or Learning
ReasonsStories
Excuses
![Page 27: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/27.jpg)
Thanks!cywakeman.com
![Page 28: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/28.jpg)
?
![Page 29: Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty](https://reader034.vdocuments.us/reader034/viewer/2022051618/56649f515503460f94c73d5d/html5/thumbnails/29.jpg)
Want more?• Buy the books, “Reality Based
Leadership” and “Reality Base Rules of the Workplace”
• Go to realitybasedleadership.com• Leave your card• Check out Cy’s blog on
fastcompany.com or Forbes.com• Follow Cy on Twitter• Fan Cy on Facebook