effective strategic planning part 3: measure, monitor, report
DESCRIPTION
No matter how rewarding a planning process is in cultivating your stakeholders, focusing your board and staff, and developing your organization, and no matter how promising the goals and objectives of your plan, strategic planning cannot be successful unless it drives action. A bit of wisdom from the business world is that we manage what we measure. This webinar rounds out our strategic planning series with a look at selecting what to measure and how to use, track and report the dataTRANSCRIPT
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Effective Strategic Planning part 3: Measure, Monitor, Report
Sam Frank
May 15, 2013
Twitter Hashtag - #npweb
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Advising nonprofits in:!• Strategy!• Planning!• Organizational Development!
www.synthesispartnership.com!!
(617) [email protected]!
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INTEGRATED PLANNING
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Sam Frank Principal, Synthesis Partnership
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SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Sam Frank Synthesis Partnership
Strategic Planning for Nonprofits part 3: Measure, Report, Monitor
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SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Why metrics matter.
What you should measure.
How to use the information you gather.
How to create a more metrics-driven organization.
Take-aways"
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
What do you think you should be measuring?
And why?
Question"
(Use the question box to respond at any point during the webinar) !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
INTEGRATED PLANNING
Integrated Planning"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Operations
Wisdom
Cultivation
Circumstance
Organizational Development
Aspiration
Why Plan?"
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
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SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
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Strategic Planning Process !" Prepare
Assess
Engage
Plan
Implement
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
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SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Plan Development !Structure"!
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start and completion dates) • Resources required • Responsibility
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Context!Qualitative Quantitative
Intangible Tangible Vision Mission
a world in which every child attains the right to survival, protection, development and participation!
to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives!
Market share People served Admissions
Website visits Donations
Press mentions Financial KPIs
(key performance indicators)
Demolitions stopped
One day all artisans in developing countries will earn a fair wage, be treated with dignity and respect and be able to live a life of quality.!
Ten Thousand Villages provides vital, fair income to Third World artisans.!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Approaches to Planning "
STRATEGIC PLANNING
RESOURCES
OUTPUTS
ACTIVITIES
OBJECTIVES
GOALS
MISSION
BUSINESS PLANNING
OUTCOMES
PROGRAM PLANNING
STRATEGIC PLANNING
LOGIC MODEL
THEORY OF CHANGE
OPERATIONS
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Approaches to Planning "
STRATEGIC PLANNING
RESOURCES
OUTPUTS
ACTIVITIES
OBJECTIVES
GOALS
MISSION
OUTCOMES
STRATEGIC PLANNING
PROGRAM PLANNING
OPERATIONS
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Focus We manage what we measure.
Sustainability “Nonprofit” is a tax status, not a business model.
Effectiveness Where’s the beef ?
Communication What they don’t know can hurt you.
Why measure?"
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
What to measure!
Environment (trends)
Norms (benchmarks)
CHANGING NEEDS!
COST FACTORS!
REVENUE FACTORS!
PERSPECTIVE !
COMPETITION!
ORGANIZATION!
PROGRAMS/SERVICES/DEPARTMENTS!
INDIVIDUALS!
PROGRESS TOWARD MISSION/VISION !INT
ER
NA
L!
EX
TE
RN
AL!
Performance
Outcomes
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Tuition Trend
$10,000$12,000$14,000$16,000$18,000$20,000$22,000$24,000
96-97
97-98
98-99
99-00
00-01
01-02
02-03
03-04
04-05
05-06
06-07
Actual Recast
Equivalent Dollar Comparison
11.8%
0.3%0%
2%
4%
6%
8%
10%
12%
MedianIncome
Tuition
Household Median Income
$30,000$32,000$34,000$36,000$38,000$40,000$42,000$44,000
1989 1999
Actual Recast
How !"Trends !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Trends !
-12%!
-10%!
-8%!
-6%!
-4%!
-2%!
0%!
2%!
4%!
6%!
00-01 ! 01-02! 02-03! 03-04 ! 04-05 ! 05-06 !
Attendance Trends!
A!
E!
F!
H!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Trends !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
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SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Values per Square Foot
$57.80
$6.60$6.30 $7.20
$0$10$20$30$40$50$60
Deferred Maintenance Operating Cost
SchoolComp
Total Bldg Area per Student
260
322
200
225
250
275
300
325
350
School Comp
Deferred Maintenance as % of Replacement Value
43%
5%
0%
10%
20%
30%
40%
50%
School Comp
How !"Benchmarks !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Benchmarks !
Years of Experience (% of faculty)!
0%!10%!20%!30%!40%!
<5! 6-10! 11-15! 16-20! 21 +!
Local!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
What to measure!
Environment (trends)
Norms (benchmarks)
CHANGING NEEDS!
COST FACTORS!
REVENUE FACTORS!
PERSPECTIVE !
COMPETITION!
ORGANIZATION!
PROGRAMS/SERVICES/DEPARTMENTS!
INDIVIDUALS!
PROGRESS TOWARD MISSION/VISION !INT
ER
NA
L!
EX
TE
RN
AL!
Performance
Outcomes
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start and completion dates) • Resources required • Responsibility
How !"Performance & Outcomes: Strategic Plan!
< P
ER
FO
RM
AN
CE!
OU
TC
OM
ES
>!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start and completion dates) • Resources required • Responsibility
FriendshipWorks: Reduce social isolation, enhance the quality of life, and preserve the dignity of elders and adults with disabilities in the greater Boston area. !
Centerpoint Institute for Life & Career Renewal: offers lifelong tools to navigate uncertainty, build meaningful careers, and design courageous lives. !
Literacy Advance of Houston:!Transforming lives and communities through the doorway of literacy. !
Plan Development !Mission = Outcome "!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start and completion dates) • Resources required • Responsibility
[Membership] Strengthen ties & the sense of community among all members.
[Programs] Offer access to resources for young adults with cancer, their families, and their care providers.
[Advocacy] Influence public policy in support of mission
Plan Development !Goals = Outcomes"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start and completion dates) • Resources required • Responsibility
Foster strategic relationships with decision-makers.
[Advocacy] Influence public policy in support of mission
Develop partnerships with congruent organizations.
Plan Development !Objectives = Outcomes"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start and completion dates) • Resources required • Responsibility
Develop programs that appeal to every segment of the community.
[Membership] Strengthen ties & the sense of community among all members.
Engage new members through as many means as possible.
Cultivate all younger members as potential leaders.
Plan Development !Objectives = Outcomes"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start & complete dates) • Resources required • Responsibility
Foster strategic relationships with decision-makers.
[Advocacy] Influence public policy in support of mission
Create contact list of decision-makers!Master list completed April 2013 $ 0 Director of Government Relations
Plan Development !Actions = Outputs"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start & complete dates) • Resources required • Responsibility
Foster strategic relationships with decision-makers.
[Advocacy] Influence public policy in support of mission
Speak with each decision-maker once/mo.!Monthly contacts made May 2013 ff $ 0 Director of Government Relations
Plan Development !Actions = Outputs"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goals
Supporting Objectives
Measurable Actions
Mission
• Clear, specific action • Measurable result • Timeline (start & complete dates) • Resources required • Responsibility
Increase professional development funding Increase funding by 10% / year Begin with FY 2013; ongoing for 5 years $ 65,000 CEO
Recruit, develop and retain an excellent staff.
[Programs] Offer unrivaled quality of programs and services.
Plan Development !Actions = Outputs"!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Performance & Outcomes: Programs!
Mission: !End isolation and improve quality of life for young adults affected by cancer
Mission-Based Goal: !Offer access to resources for young adults with cancer, their families, and their care givers
Supporting Objective 2 "Develop a robust presence in cancer treatment centers
Supporting Objective 1 "Upgrade the website to state of the art
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Mission-Based Goal: Membership "Strengthen ties & the sense of community among all members.
Supporting Objective 1:"Develop programs that appeal to every segment of the CBE community.
Supporting Objective 4:"Reach out to members only partially engaged in the CBE community.
Supporting Objective 8:"Cultivate all younger members as potential leaders.
Supporting Objective 1:"Communicate the financial facts more clearly to the membership.
Supporting Objective 3:"Make prudent choices about programs that can be supported.
Supporting Objective 4:"Build understanding about the need to enhance the endowment.
Mission-Based Goal: Finance "CBE will operate in a fiscally responsible manner.
How !"Performance & Outcomes: Support Functions!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Performance: Strategic Plan Measurable Actions !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
!!
How !"Performance: Strategic Plan Measurable Actions !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Performance & Outcomes: Strategic Plan Tracking & Monitoring !!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Performance & Outcomes: Strategic Plan Tracking & Monitoring !!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
How !"Performance & Outcomes: Dashboards!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Dashboard 41.7% January 31, 2013: 41.7% of FY 2012 Engagement & GovernanceEvent guests per trustee (#) 3.6 5.75 10 74% 3.45 8.2 138% 82%New donors per trustee (#) 1 2 5 150% 1.36 2.4 76% 48%Non-trustees on committees (#) 0 0 4 N/A 0 2 NEW 50%Non-trustees fundraising (#) 0 0 2 N/A 0 1 NEW 50% Finance Budget vs. Actual ($ million) 1.76 1.94 3.00 55% 0.96 1.43 49% 48%Cash reserve at FYE ($ thousand) 0.98 1.21 1.67 38% 1.19 1.65 39% 99%
Legend
LAGGING
PROBLEM
FY '12 YTD
YTD % Growth
YTD % FY Goal
STRONG GROWTH
ABOVE GOAL
ON TARGET
FY '10 Actual
FY '11 Actual
FY '12 Goal
increase '11 - '12
FY '11 YTD
How !"Performance & Outcomes: Dashboards!
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Creating a culture of metrics!
Identify what matters most to your organization. Find meaningful measures to get at these issues.
Share your reporting broadly.
Mandate staff to set and manage metrics
Be clear that metrics will drive decisions (“the data shows that this isn’t working, so here’s what we’re going to change”)
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
Resources !"! Critical Issues
# 1 Why Plan? http://bit.ly/SyPci01 # 2 The Secret Life of Surveys http://bit.ly/SyPci02 # 5 The Structure of Planning http://bit.ly/SyPci05 # 7 On Mission http://bit.ly/SyPci07 # 8 The Measure of Success http://bit.ly/SyPci08 # 9 Brand Identity for Nonprofits? http://bit.ly/SyPci09 #11 Integrated Planning http://bit.ly/SyPci11 #12 Managing Change http://bit.ly/SyPci14 #15 Strategic Action http://bit.ly/SyPci15 #17 Fear & Loathing of Strategic Planning !http://bit.ly/SyPci17
Arguments Against Planning Blog post from prior webinar http://bit.ly/SyParguments
Other Webinars on Strategic Planning Strategic Planning Part 1: Cultivation & Organizational Development http://bit.ly/SyP2013plan1 Strategic Planning Part 2: Plan Development http://bit.ly/SyP2013plan2
Complimentary consultation !"(by e-mail or phone appointment) [email protected]
SYNTHESIS P A R T N E R S H I P
Strategic Planning Part 3: Metrics!Wednesday Webinar: May 15, 2013!
© 2013 Synthesis Partnership All rights reserved !
SYNTHESIS P A R T N E R S H I P
Advising nonprofits in strategy, planning, & organizational development
Questions?!
!!!!!!!!!!683 Commonwealth Avenue"!Newton MA 02459!""617 969 1881 "[email protected]!
www.synthesispartnership.com "!© Copyright 2013 Synthesis Partnership!
All rights reserved.!Copies permitted only in entirety and with full attribution!
Sam Frank, Principal "Synthesis Partnership!
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