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EFFECTIVE LISTENING ND SPE KING

NAME: YUSRA OBAID

COURSE: BUSINESS

COMMUNICATION

CLASS: BSPA FINAL

ROLL NO. 60

COURSE INSTRUCTOR: GOHER RAZA

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INTRODUCTION

To survive in the world or among the people, communication is necessary,without communication we cant do anything it starts when a child born hiscrying is the communication. In every phase of life communication is must.Effective communication is the key to get you to where you want to be inyour life. Communication is an essential skill for successful business andpersonal relationships. Man is not an island communication has thepower to destroy, or build relationships. Communication has an impactwhenever it occurs we can use communication to influence everyinteraction in a positive way, by developing the skills needed tocommunicate effectively. The ability to connect and build rapport with other people is a foundation life skill, and shouldideally, be actively developed from an early age. It is a learned skill, and can be learned and used at any age.

" We all use language to communi cate, to express our selves, to get our ideas across, and to conn ect wi th theperson to whom we are speakin g. When a relati onship i s work in g, the act of commu ni cating seems to fl owrelatively eff ortl essly. Wh en a relationship i s deteriorati ng, the act of communicating can be as fr ustrating asclim bing a hill of sand."

- Chip Rose

There are four types of communication skills:

Reading

Writing

Listening

Speaking

All the skills should effectively be done and are equally important in life but the focus of this composition is effectivelistening and speaking. Firstly I will discuss the effective listening.

EFFECTIVE LISTENING

" We were given two ears but on ly one mouth, because listening is twi ce as hard astalking."

Many people dont consider listening as important as speaking . It is considered as passive andinferior activity. We equate it with apathy, weakness and submissiveness. Peoples attention caneasily be drawn to the noise but rarely to silence. The importance of effective listening has beenneglected in past but now we can be seen that the need of effective listening is being givenimportance.

Effective listening is necessary in all aspects and phases of life. By being a better listener you can improve yourrelationships as well as your performance at workplace. All kinds of conflicts can also be avoided by effective listening. Youcan have a better life by being an active listener. But the question is that how we can improve our listening? There are certain key elements which should keep in mind for effective listening. They are given below:

Pay attention

Show that you are listening

Provide feedback

Defer judgment

Respond Appropriately

Lots of concentration and determination is required to be an effective listener. Be deliberate with your listening and remindyourself frequently that your goal is to truly hear what the other person is saying. Set aside all other thoughts and

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behaviors and concentrate on the message. Ask questions, reflect, and paraphrase to ensure you understand the message.If you don't, then you'll find that what someone says to you and what you hear can be amazingly different!

Start using active listening today to become a better communicator, improve yourworkplace productivity, and develop better relationships.

EFFECTIVE SPEAKING

Speaking i nvolves more than ju st saying words.

We started speaking at early age and from then daily we speak frequently on everyoccasion, but still its not been given such importance as it requires. Thats why wehave to face certain difficulties in our life because of ineffective speaking.

Everybody has interesting thoughts floating in their mind, however only a few are able to communicate them effectively,and bring about a resounding impact on their audience. This is because they have probably sharpened their verbalcommunication skills. Many feel that this skill does not need any training, as every individual is able to communicate. Yes,every individual can communicate, but the problem is that every individual cannot effectively communicate.

To speak effectively one must consider the following things:

Digging deeper

Clarity of thought

Listening empathetically

Assert respectfully

Conflict resolution

Speaking skills are important whether it be communicating one on one or to a larger audience. Building rapport, aconnection with the audience allows them to feel part of the relationship, valued and considered. When that occurs andthey engage and respond it allows positive two-way communications to begin to develop.

Through effective speaking one can maintain good personal and professional relations, convey his/her ideas to othersefficiently, resolve conflicts and avoid misunderstandings. In short one can have stress free successful life by improvingspeaking skills.