EffectiveEffectiveInterpersonal Interpersonal RelationshipRelationship

Anup K Singh, PhD

Interpersonal Relations Empathy and Concern for Others Respect for Each Other Authenticity Listening Interest in Others Conflict Resolution Creating a Sense of Security Self-disclosure Trusting and Being Trustworthy Positive Energy

Characteristics of People High on Interpersonal Relations

Approaching and approachable Credible and Supportive Warm, affectionate and Intimate Win-win attitude Secure and comforting Have a well-developed Sense of Humour Don’t Judge Others in Advance

Principles of Interaction

People react to the reality that they perceive and experience

People have a basic drive to maintain, enhance and actualise themselves

People who live differently tend to think and act differently because they perceive reality differently

They only circumstances that people really understand are those they have experienced

Contd…

The language of feelings and emotions is at times far more compelling than that of intellect

People change when they convince themselves of the advantages of new attitudes

Factors of Poor Listening

Lack of Interest and Respect for Others

Priority Span of Attention Self-preoccupation Self-Defensive Behaviour

Guide to Good Listening

Find an Area of Interest Judge Content, Not

Delivery Delay Evaluation Listen for Ideas Be Flexible Actively Work at

Listening Resist Distractions

Nodding Yeah, oh, yup Asking Questions Paraphrasing Positive body

language Mirroring

Tips for Improving Interpersonal Skills

Try to be more sociable and socialise more Focus on people’s strengths When you think highly of other people’s

behaviour, tell them Give strokes to people from time to time Admit your mistake and sincerely apologise

when you have hurt their feelings

Contd…

Keep your promises so that people can count on you

Take initiatives to recover bad relationship

Rather than behaving impulsively, stop and check the situation out to see if your actions are really justified

Trust Building

Phase I

Phase II

Phase III Phase IV Phase V

I Listen to Understand You

I Understand Your Aims and Goals

I Want to Help You Reach Your Goals

I Am on Your Side You Can Trust Me

Feeling: Pathos Apathy: The opposite of love is not hate, it's

indifference.  The opposite of art is not ugliness, it's indifference.  The opposite of faith is not heresy, it's indifference.  And the opposite of life is not death, it's indifference. Elie Wiesel

Sympathy: Feeling sad for someone who is poorer, worse, inferior, or lesser

Empathy: Understaning feeling of someone, appreciating needs and showing concerns