Employee  Disciplining  

Effective Conflict Management

Techniques to Deal with Conflict

Remember to respect people & attack the problems.!!1.  Use Personal Factors 2.  Use Tact 3.  Depersonalize 4.  Anticipate Objections

1. Use Personal Factors

•  Do you listen to understand? •  Do you mutually respect one another? •  Are you empathetic to the other person? •  Are you able to identify a common ground and work

toward a solution?

When you feel you can answer ‘yes’ to all of these questions, you’re on the right track to effective communication!!

2. Use Tact

•  Take responsibility and ownership to deal with the conflict!

•  Turn accusatory statements or questions in tactful statements.!

•  Take the “you” out. Use “I” instead.!  

 

3. Depersonalize •  Remove pronouns such as “I”, “You” and

“They”!•  Refer to facts and data!•  Use “We” as a collaborative pronoun!•  Be aware of voice tonality!•  Avoid “finger-pointing” behavior!

4. Anticipate Objections •  Foresee statements, objections, or concerns!•  Anticipate the objection and put that at the

beginning of your sentence •  Make your request •  Link your request to their need/objection

•  Avoid “buts” or “howevers”. Use “and”.!

This presentation provides a glimpse of Employers Group’s highly-interactive, skill-

building training programs that sharpen supervisory skills to increase your organization's

competitive edge. With customized on-site training, public workshops and eTraining, EG is

here to ensure your organization’s talent development initiatives are up-to-date and

growing. Learn about our expertise and full suite of talent development solutions by logging in or registering with Employers Group. Please view

the description for details "