EFFECTIVE COMMUNICATION SKILL PRACTICES IN NURSING

BYMAHMOUD HAZEM MOHAMED 4TH YEAR STUDENT FACULTY OF NURSING SOHAG UNIVERSITY EFFECTIVE COMMUNICATION SKILL in NURSING PRACTICES

OutlinesIntroduction Purpose of communication for nursing Communication processTypes ( form)of communicationThe communication flowBarrier of communicationSkills need to improve communicationCommunication at different level

COMMUNICATION

Communication is the basic element of human interactions that allows nurses to establish, maintain and improve contacts with others.Communication is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of meaning, intent and use of a message.

CONT>>>>>Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. to enhance and standardize communication. According to Ros Wright, increased recovery rates, a sense of safety and protection, improved levels of patient satisfaction and greater adherence to treatment options as well-documented results of effective communication

Purpose of communication in nursing To exchange information between nursing personnel As nursing report at end of shift to personal coming on duty2. To initiate action as to initiate nursing care be the issue of doctor order 3. To interpret or explain as interpret or explain techniques and procedure through the use of nursing procedure manuals4. To solve problem

communication process

Communication process Sender :-The sender (communicator) is the originator of the message. Sender formulates, encodes and transmits the information which he/she wants to communicate.message :-is the information/desired behaviour in physical form which the communicator transmits to his audience to receive, understand, accept and act upon

Communication process

Formal channel of communication :- communication is transmit from superior to subordinate such as order from head nurse to staff nurseIn formal channel of communication:-This types of communication built around social relationship of member and doesnt follow delegate line of authority

Communication processCONT>>>>> Receiver:-Who receives messages from the sender, decoding, interprets the meaning and giving feedback.Feed back :- It is the flow of information from receiver to the sender, the reaction to the message.

VERBAL COMMUNICATION

NON VERBAL COMMUNICATION

Types of communication

Verbal communication Write:- Directives :- are administrative order or gives instructionManuals of operation :- written procedure and technique are develop in each department and kept on file as drug formula and diet manual

Reports and record :- as patient record, personnel records and administrative reports Requisition :- requisition for equipment and supplies

Verbal communication CONT>>>>>

FACE TO FACE COMMUNICATIONOral communication

The communication flow

Barriers of communication.Nurses whoare aware of thecommon barriers to effective communication will be able to anticipate and properly reactto any roadblocks. With this focus, nurses can help ensure optimal communication and patient care.

Health care professional barriersEnvironmental items such as lack of time or supportstaff conflict and high workloadfear and anxiety related to causing the patient to be distressed by talking or responding to questionother barriers such as a lack of skills or strategies for coping with difficult emotions, reactions or questions.

skills to improve communicationBecome an engaged listenerPay attention to nonverbal signalsKeep stress in checkAssert yourself

How do you become an engaged listener?Focus fully on the speakerAvoid interrupting or trying to redirect the conversation to your concernsShow your interest in what's being saidTry to set aside judgement.Provide feedback

Tips for improving how you read nonverbal communicationBe aware of individual differencesLook at nonverbal communication signals as a group

Tips for improving how you deliver nonverbal communicationUse nonverbal signals that match up with your wordsAdjust your nonverbal signals according to the contextUse body language to convey positive feelings

To deal with stress during communication:Recognize when youre becoming stressed.Take a moment to calm downBring your senses to the rescue and quickly manage stress by taking a few deep breathsLook for humor in the situation.

To improve assertiveness:Value yourself and your optionsKnow your needs and wantsExpress negative thoughtsReceive feedback positively

How to solve this problems ? You feel the call schedule is unfair. Your patient complains to the billing office about a bruise from an intravenous venipuncture, but had never mentioned it to you. One of the nurses you work with always seems to be angry and unhappy.

4. When you joined the practice, you were promised health insurance coverage after 90 days, but it's been 6 months, and you and your family still aren't covered. 5. One doctor is always late for staff meetings, but no one ever says anything.

Effect on use communication skill at Different level

Nurse nurse Nurse superiorsNurse - subordinatesNurse client

Reduce conflicts It is for the delivery of quality and safe careDepends on the type of care practices ,nurses needs to handover reports of client to next person involved.

Nurse nurse

The nurse manager ,doctors and specialist are the to the nurses by the virtue of hierarchical level in the organization, it means that Each Member Should Maintain RespectNurse supervisor

subordinates means the juniors, aids or other hospital assistance much of the communication at this level is for directing and delegation the work

Nurse - subordinates

1- It is the core of nursing services2- Needs to be aware about different levels or age group of the client3- Choose appropriate mode of communication to convey message Should be aware that what can be communicated and what should be kept confidential

Nurse - client

Ethics of good communication skill

1-Learn to respect others2-Avoid being emotional3-Maintain eye to eye contact4-Present acceptable tone of voice and body language5-Do not use offensive languages6-Learn to listen