effective communication presentation
DESCRIPTION
Presenter Sazzad vai from TIBTRANSCRIPT
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Effective Communication &Anti-Corruption Campaign
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“The greatest problem in communication is the illusion that it has been accomplished.”George Bernard Shaw 1856 - 1950
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Anti-Corruption Communication
• Communication: Our Understanding • Communication process• Barriers of communication• The most important factors• Anti-corruption communication &
campaign
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• Process of conveying information which is understandable
• Thought/Info/
Encoding/dissemination
Decoding/Audience
Communication: Our Understanding
CommunicationProcess
Successful Communication!!!
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….
• Culture & bias• Noise• Self focus• Perception• Message error• Environmental• Stress
Communication: The Barriers
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..
• Situation analysis• Define the objectives & communications need analysis• Message• Tools & channels• Challenges and opportunities• Accuracy/nature of the information/thought/perception• The medium/channels and its appropriateness • Identify & reduce barriers • Knowing the audience – decoding factor
The Golden Rule of Communications: Start where the audience is at, not where you want them to be
Communication: Most Important Factors
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Communication: The Skills
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Research the Audience
Knowledge and behaviour of your target audiences
Who are they? What do they do?In what age group?Social habit/economic conditionPolitical viewsLiteracy rateAre they really affected by the problem? Do they really need itWhat change of behaviour you want from them?Are they in a position to change their behaviour?Will it sustain?…
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Internal planning
• Leadership support and consultation
• Prepare budget • Allocation of responsibilities & tasks
• Who will measure, evaluate and adjust?
• Setting up a timeline for action
Practical Steps
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Pick an issue: e.g. engaging young people, AI Desk at a heath complex/medical college, helping victims/witnesses to fight corruption
1. Identify problem & setting objectives2. Message 3. Expected results4. Challenges5. Strengths 6. Tactics and targets(daily news, social media, TV,
billboard, leaflets?)7. Monitoring & Evaluation8. …
Mini Communication Strategy
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Face to face meetings Radio
Municipal/village meeting Other NGOs
Letters/emails/newsletters/SMS TV, Video
Podcasts, webcasts, live chat Print media
Phone call, Teleconference Outdoor billboards
Through Stakeholders channels Community meetings / theatre
Through third party endorsers (worker unions, civil society) and their channels
Paid advertising
Brochures/reports Public Hearings / protests
Internet
Beneficiary driven communications
Traditional mail
Petitions Social media (blogs, Twitter, Facebook, YouTube)
Inventory of Communication Channels
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TIB
InterpersonalCommunication
Media & Press Communication
OrganizationalCommunication
Communication: Our Job
Strategic Communication
Outreach & Campaign
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Vision
Mission
PDC goals & objectives
Research & Policy
Advocacy & Communication
People’s Engagement & Outreach
Change!
Communication: The Big Picture
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As an organisation– Global– Respected– Established– Growing – Leading voice– An adolescent quickly becoming an adult
Our image– Synonymous with trustworthiness and ethical behaviour– Great appeal with donors and highly educated people– Our image is bigger than our capacity to deliver and the expectations
are high
What is TI/TIB
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• The public• Policymakers, including government and
bureaucrats• CSOs • Bilateral and multilateral development
institutions• The media and knowledge intermediaries
Audiences
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• Depends…• How to act against corruption. • From awareness building to how people can
take action against corruption.
The key message
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• A Core Group on Communications chaired by the Executive Director and comprising members from all divisionss.
• A closer integration of research and advocacy for all research projects.
• Using success stories in a systematic way, in order to document the intangible impact of TIB’s communication work.
• Assess communication activities on a regular basis.• A research strategy that ties in with the communication
strategy.
Our Strategy
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• Continue the shift away from pure awareness building towards messages that focus on how people can take action against corruption. • Strengthen the link between national-level advocacy and local-level advocacy.• Closer collaboration between groups at the local level, especially between CCCs, youth groups, and theatre groups. •Closer collaboration between CCCs and elected bodies at the local level.
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• Continue to initiate more issue-based collaboration, especially increasing the number of issue-based partnerships that are initiated at the national level.
• Strengthen constructive engagement with government and other policymakers at the national level, with the aim of encouraging increased dialogue.
• Continue to strengthen TIB as an institution, so that communication with the media becomes an institutionalised process.
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Negotiation Skills: How do I Influence?
• Use logic • Bargaining capacity • Compromising attitude • Emotional intelligence • Communication skills• Power of persuasion • Information gathering capacity
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Steps in Communication
Anal
ysis
St
rate
gic
Des
ign
Dev
elop
men
t &
Tes
ting
Implementing & Monitoring
Evaluation &
Replanning
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Situation Analysis
• Determine relevance of the problem• Determine severity & causes• Indentify social, cultural and economic challenges facing
the audience• Develop a clear statement on how the problem will be
addressed• Carry out research, listen to the audience – their needs
and priorities.• Carry out a social & behavioral analysis, assess
knowledge, attitude, skills and behaviors of the audience, identify socio-cultural norms, community dynamics. Identify networks.
• Assess communication & training needs of all stakeholders
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Strategic Design
• Set communication objectives that are Specific, Measurable, Appropriate, Realistic and Time-bound (SMART)
• Develop program approach and how it is expected to change behavior
• Determine channels/tools• Draw an implementation plan and work schedule• Develop a monitoring and evaluation plan to assess
impact and the need of further modification.
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Development & Testing
• Develop guidelines, tools and all implementation materials
• Test the concept/tools/IEC materials• Revise, make changes where necessary• Retest and finalize
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Implementation, Monitoring & Evaluation, Re-planning• Produce & disseminate• Mobilize key stakeholders• Manage & monitor programs• Adjust based on monitoring• Measure outcome and assess impact• Disseminate results• Determine future needs• Revise &redesign program
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