effective communication need of the hour!!

8/4/2019 Effective Communication Need of the Hour!!

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EFFECTIVE COMMUNICATION

Need

OF THE HOUR

By S.Muthusamy


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Objectives Define and under sta nd communicat ion and th e communicat ion process.

List a nd over come th e fil t er s/ba rrier s in acommunicat ion process.

Pract ice act ive list ening.

Tips to improve ver bal and non ver bal communicat ion.


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Wha t is Communic a tion?

CO MMUNICA T I O N IS THE AR T OF T RA NSMI TT ING IN FOR MA T I O N,I DEA S A ND A TT I T UDES FRO M O NE

PERSO N T O A NO THER .

CO MMUNICA T I O N IS THE PROC ESS OF MEA NINGF UL IN TERAC T I O N A MO NG

HUMA N BEINGS.


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> PERSO NA L PROC ESS.

> OCC URS BETWEEN PEO PLE.

> INVO LVES CHA NGE IN BEHA VIO UR.

> MEA NS T O IN F LUENCE O THERS.

> EXPRESSI O N OF THO UGHT S A NDEMO T I O NS THRO UGH WOR DS & AC T I O NS.

> T OO LS FOR CO NT RO LLING A ND MO T IVA T ING PEO PLE.

> I T IS A SOC I A L A ND EMO T I O NA L PROC ESS.

ITS E SS ENCE S :-


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Wha t ar e t h e most common w ay s we communic a te?

Written Word


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T yp es of Communic a tion

~ Downw ard s Communic a tion :Highl y Dire ct ive, fr om Senior to subo rdin at es, toass ign dut ies, give inst ruct ions, to inform to o ffer feed back, app roval to h ighlight p roblems etc.

~ U p w ard s Communic a tions :

It is non dire ct ive in natu re fr om down below, togive feed back, to inform about p rogre ss/p roblems,see king approvals.


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L a te ral o r Ho r izont al Communic a tion :A mong colleagues, peer s at sam e level f or informat ion level f or inf ormat ion sha ring f or

coordin at ion, to sav e t ime.I n modern business environmentcommunicat ion ex t end s b e yond wri tt en or spoken word s to list ened word .

Visual dimension added by T .V., computer shas given to new meaning to communicat ion.


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COMMUN I CA TI ON NE T W ORK S

F o r m al Netwo rk :Vir tua ll y ver t ical as per cha in go command with in th ehier archy.

I nfo r m al Netwo rk :F ree to move in an y dire ct ion may skip f ormal chain ofcommand. Likel y to sat isf y soc ial and emotional need sand also can f acilitat e task accomp lishment.


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H I ERARCHY L EVE L

Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

Supervisor 3Supervisor 1 Supervisor 2

Manager

Horizontal Comm.


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T h e Communic a tion P r ocess

SENDER (encodes)

RECEIVER (decodes)

Barrier

Barrier

Medium

Feedback/Response


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B arr ie r s to communic a tion

NoiseI nappropriat e medium

A ssumpt ions/M isconcept ions Emotions Language differen ces Poor list ening skills Dist ract ions


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He ar ing Vs L istening

Hearing Physical process,natu ral, pass ive

List ening Physical as wellas menta l process, act ive,learned process, a sk ill

L istening is hard.You must c h oose to par tici pa te in t h e pr ocess of l istening .


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VA L UE O F L IST EN I NG

List ening to oth er s is an elegant a r t.Good list ening refle cts cou r t esy and good manner s.

List ening caref ull y to th e inst ruct ions of superi ors improve compet ence and perf ormance.

T he re sult o f poor list ening skill could be disast rous in business, employment a nd social rel at ions.


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Good list ening can eliminat e a number of imaginar ygrie vances of employee s.Good list ening skill can improve social rel at ions and conver sat ion.List ening is a pos it ive act ivity rath er tha n a pass ive or negat ive act ivity.


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A lways th ink ahead about what you a re going to say.Use simple word s and phrases that a re under stoo d by eve

bod y.I ncre ase your knowledge on all subj ects you a re req uired

speak.

Speak clearl y and audibl y.Check tw ice with th e list ener wheth er you have been under stoo d accurat el y or not

E SS EN TI A L S O F COMMUN I CA TI ON Dos


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A lways pay undivided att ent ion to th e speaker while list ening.While list ening, always make not es of impor ta ntpoints.A lways ask f or clarifi cat ion if you have f ailed tograsp oth ers point o f view.Repeat what th e speaker has sa id to ch eck wheth er

you have under stoo d accurat el y.

I n case of an int err upt ion, always do a litt le re capof what has b een alre ad y sa id.


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E SS EN TI A L S O F COMMUN I CA TI ON DON T s

Do not insta nt l y re act a nd mutt er someth ing in anger .

Do not us e t echnical t er ms & ter minologies not u nder stoo d by majori ty o f people.

Do not sp eak too f ast o r too s low.

Do not sp eak in inaudible surr oundings, as you wont b e heard .Do not assum e that ever y bod y under sta nds you.


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While list ening do not glance here and th ere as itmight dist ract th e speaker .Do not int err upt th e speaker .Do not jump to th e conclusion that you hav e under stoo d ever y th ing.


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How to I m pr ove Existing L eve l of

COMMUN I CA TI ON? IMPRO VE LA NGUA GE.IMPRO VE PRO NUNCI A T I OO N.

WORK

O

N VO

IC

E MO

DULA

T IO

N.WORK O N BO DY LA NGUA GE.REA D MOR ELIS TEN MOR EA VO I D REA DING OR WA T CHING OR LIS TENING

UNWA NTED LI TERA T URE, GO SSI P, MEDI A PRESENT A T I O NET C.


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IN TERAC T WI TH QUA LI T A T IVE PEO PLE.IMPRO VE O N YO U T O PI C OF DIS CUSSI O N,PRAC T I CE MEDI T A T I O N & GOO D THO UGHT S.THIN K A ND SPEAK .

DO NO T SPEAK T OO FA ST .USE SIM PLEVOCA BULAR Y.DO NO T SPEAK O NLY T O IMPRESS S O MEO NE.LOOK PRESENT A BLE A ND CO NF I DENT .


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I m pr oving B

o dy L

a ngu a ge - T i p s Kee p appropriat e dista nce

T ouch onl y when appropriat e T ake care of your appearanceBe aware - people may give f alse cuesMainta in e ye contactSmile genuinel y


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in the new global and diverseworkplace requires

excellent communication skills!

Success for YOU


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T hank you !!!

effective communication need of the hour!!

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