effect of student counseling on student performance in education sector”
TRANSCRIPT
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Assignment on
EFFECT OF STUDENT COUNSELING ON STUDENT PERFORMANCE IN
EDUCATION SECTOR
Submitted to the Superior University, Lahore
As partial fulfillment of the Requirements
For
Quantitative technique in business
Bachelor of Business Administration
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Acknowledgement
Firstly we would like to thank Allah for helping us complete this project on time. Without His
blessings we would not have been able to come this far. Then our assignment would not have
been possible without the continuous help of our teacher Sir Fahad. This was our first QTB
assignment and he has been a great support for all of us. His guidelines have been very useful
for us in preparing this project. Then comes the hard work of our whole group which includes
Umer, Hashir, Sarfraz, Khadija and Seher. Last but not the least we would like to thank our
families for their support and approval.
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Chapter No. 1: Introduction
1.0 Introduction
The problem of most students has that contributes to their poor performance in tests and
examination is lack of proper study habit. Students have different skills and abilities but they do
not know how and where it has to be applying because they have not a proper guidance
relating to their studies. They have not a proper concept what they read; sometimes they do
not have a proper knowledge about what they have done. Lack of knowledge and lack of proper
guidance may lead to student fails in their education. Students have a different thoughts,
different feelings, or behavior, responses, to recent or past events and experiences,
relationship may lead to failure of student. A student who wants to study well, needs to choose
a suitable place as important as what to study and how to go about studying. Productive study
habits require learners to prepare personal time table for themselves allocating a certain length
of time for a particular subject, depending on how difficult each subject. College students are
the cream of adolescent and young adult population. They are under tremendous pressure as
they expected not only to succeed but also become toppers in their courses. All the pre-
university level, there is crazy rush to enter professional courses like B.A, BSC, BBA attract a few
student only. Student who fails to get into the courses of their or parents choice, teacher and
society. Because they do not have a proper counseling about their studies .In every level of
education a student has a need of proper guidance and proper counseling about their study so,
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there is a need of education sectors to provide a good environment and counseling center who
improve the student confidence. Student counseling service assists student with a variety of
concerns. A Councilor helps students to assess their reading ability, aptitude and help them
through planning to develop effective study habits. A Student counseling provides a safe
place, separate from your daily life, where we can explore issues or feelings which are causing
we difficulty. The councilor will aim to relate to you in a supportive and purposeful manner and
assist you in the task of findings your own way forward. Student counseling will pay a very
important role in student education they will improve the clarity of concepts, they will
increased the interest and they also increase the knowledge of student. If we apply this system
they will lead to improve the student knowledge and students will get the benefit in their
education.
Objectives
Gives you the tools to be your own solution creator.
Teaches you how to deal with your difficulties and resolve them as quickly as
possible.
Helps you objectively look at behaviors, feelings and thoughts in situations that you
find problematic and to learn more effective ways in dealing with those situations.
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1.1 Purpose Statement
The basic purpose of student counseling is to help students to use their existing problem-
solving skills more effectively to develop new or better coping skills. Previous research
shows that student counseling do not effect too much on students performance. So the
purpose of the present research study is to develop a questionnaire on student counseling
because In Pakistan there is not much trend about student counseling. So we will find the
relationship between clarity of concepts, student performance and increase in knowledge
variables with respect to student counseling.
1.2 Objectives of the study1.2.1Main Objective
The main aim of the current research is to find out that what is the effect of student
counseling on students performance in education sector.
1.2.2Sub objectives
To find about the effect of student counseling on students.
To find about the outcomes that comes after counseling.
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1.3 Significance of the study
student counseling includes work with individuals and with relationships which may be
developmental, crisis support, guiding or problem solving . . . The task of counseling is to
give the student an opportunity to explore, discover and clarify ways of living more
satisfyingly and resourcefully.
Counseling is an excellent method for engaging in anxiety recovery.
The primary benefit of student counseling is that it gives a person a safe and secure place to
talk to another person, and counselors are trained to be able to listen to and understand
anything, no matter how strange or unusual it may seem at first. All human beings need a
safe and secure place where they can talk open and freely to another person without fear of
being judged, and most people, let alone anxiety y-sufferers, have nowhere like this to go
The next benefit of student counseling is that it places a high value on the worth of the
individual. When a person first enters a counseling session, he or she is praised for having
the courage to seek help. During counseling, the counselor helps the anxiety sufferer to
select a method to use to help recover from anxiety such as Cognitive Behavioral Therapy,
or any of a variety of other techniques. Counselors may present other techniques to the
client, but the client has the ultimate say of which technique he or she feels works best for
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him or her. Finally, the client works with the counselor to establish reasonable goals that
he or she wants to attain from counseling.
These, in sum, are the benefits of counseling. Counseling is a very surprising experience for
anxiety-sufferers, who tend to have had many poor experiences with people who were
misguided in their attempts to help. Counseling is warm, kind, and gentle in its approach,
but it requires great courage and personal strength to work through it. In sum, counseling
is very advantageous and beneficial for every individual who attempts to walk through its
path.
Benefits
establish ways and techniques for reaching your goals
feel better about yourself
reduce stress (which promotes physical health too)
work through problems with a skilled, and compassionate professional
identify your goals (those which can support the kind of life you would like to have)
learn new behaviors and/or responses which can help you to achieve your goals
understand your own thoughts, feelings, and responses better
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speak with a skilled and interested professional about your fears and perceptions
talk with a compassionate professional about troubling or private concerns
work towards greater self-fulfillment and self-master
1.4 Research question and Hypothesis
1.4.1 Main research question
What is the effect of student counseling on student performance in education sector?
1.4.2 Hypothesis
Ho= There is no relationship between student counseling and student performance
H1= There is relationship between student counseling and student performance
Ho=There is no relationship between clarity of concepts and student performance
H1=There is relationship between clarity of concepts and student performance
Ho=There is no relationship between increase in knowledge and student performance
H1=There is relationship between increase in knowledge and student performance
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Theoretical Model of Proposed Study
INDEPENDENT MODERATING DEPENDENT
VARIABLE VARIABLE VARIABLE
CHAPTER NO.2: LITERATURE REVIEW
STUDENT
COUNSELING
CLARITY OF CONCEPTS
INTRESET INCREASED
INCREASE IN KNOWLEDGE
STUDENT
PERFORMANC
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student counseling includes work with individuals and with relationships which may be
developmental, crisis support, guiding or problem solving . . . The task of counseling is to
give the student an opportunity to explore, discover and clarify ways of living more
satisfyingly and resourcefully.
Counseling is a wonderful twentieth-century invention. We live in a complex, busy,
changing world. In this world, there are many different types of experience that are difficult
for people to cope with. Most of the time, we get on with life, but sometimes we are stopped
in our tracks by an event or situation that we do , at that moment, have the resources to
sort out. Most of the time, we find ways of dealing with such problems in living by talking to
family, friends, neighbors, priests or our family doctor. But occasionally their advice is not
sufficient, or we are too embarrassed or ashamed to tell them what is bothering us, or we
just dont have an appropriate person to turn to. Counseling is a really useful option at
these moments. In most places, counseling is available fairly quickly, and costs little or
nothing. The counselor does not diagnose or label you, but does his or her best to listen to
you and work with you to find the best ways to understand and resolve your problem. Fo r
the majority of people, between one and six meetings with a counselor are sufficient to
make a real difference to what was bothering them. These can be precious hours. Where
else in our society is there the opportunity to be heard, taken seriously, understood, to
have the focused attention of a caring other for hours at a time without being asked to give
anything in return? Being a counselor is also a satisfying and rewarding work role. There
are times when, as a counselor, you know that you have made a profound difference to the
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life of another human being. It is always a great privilege to be allowed to be a witness and
companion to someone who is facing their own worst fears and dilemmas. Being a
counselor is endlessly challenging. There is always more to learn. The role of counselor
lends itself to flexible work arrangements. There are excellent counselors who are full-time
paid staff; others who work for free in the evenings for voluntary agencies; and some who
are able sensitively to offer a counseling relationship within other work roles, such as
nurse, doctor, clergy, social worker or teacher. This book is about counseling. It is a book
that celebrates the creative simplicity of counseling as a cultural invention which has made
a huge contribution to the quality of life of millions of people. But the ordinary elegance of
this special type of helping relationship has been transformed into competing schools of
therapy, dissected by researchers, and packaged for profit. There is, now, a clutter and
clamor of voices making claims for the validity of their own special approach to
counselling, or concretizing counselling practice in bureaucratic regulations. The aim of
this book is to provide a framework for making sense of all the different aspects of
counselling as it exists in contemporary society, while not losing sight of its ordinary
simplicity and direct human value.
Chapter 3: Research Design & Methodology
3.0 Introduction
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The main aim of this chapter is to discuss and explain the research methodology to be used
in the collection of data and after collection, analyzing the data to check and test the
research model of proposed study, which is the effect of student counseling in their
performance. Data collection technique and method, population, sampling techniques,
validity and reliability of data, and data analysis technique is to be discussed in this
chapter.
3.1 Design and Procedure
In order to find data on effect of student counseling in education sector in Pakistan the data
will be collected on the variables which are clarity of concepts, interest increased, increase
in knowledge and student performance. Advertisement is an independent variable while
brand equity is independent variable of the proposed present study. Brand awareness, and
brand image are the mediating variables. Questionnaire surveys technique is to be used in
this study to collect the data through questionnaire on variables of the study. The main
reason of selecting the survey questionnaire technique that data can be collected easily
through five likert scale questions and this technique is very useful and widely used in
social sciences. A survey describes a population (Sapsford, 1999) by providing a
quantitative or numeric description of some portion of the population the sample, through
the data collection procedure of asking questions of people. This facilitates a researcher to
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simplify the findings from a sample of responses to a population (Creswell, 1994). In
addition, questionnaire survey data can provide useful statistics to the researcher, which
can be used to describe how things are and why the phenomena occur (Lewin, 2005).
3.3 Measures
In order to measure the variables of the present study filled questionnaires were used. The
data was collected from the participants through survey using five point likert scales only
and ask few questions from participants. The each variable was measured by asking some
question by using 5 point likert scale.
The variable clarity of concepts was measured by using 5 point likert scale ranking from 1
for strongly agree to 5 for strongly disagree.
The variable interest increased was measured by using 5 point likert scale ranking from 1
for strongly agree to 5 for strongly disagree.
The variable increase in knowledge was measured by using 5 point likert scale ranking
from 1 for strongly agree to 5 for strongly disagree.
The variable student performance was measured by using 5 point likert scale ranking from
1 for strongly agree to 5 for strongly disagree.
CHAPETR No. 4: Analysis and Results
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To make analysis of data SPSS software is used. Different tests are used to analyze the data.
For check the frequency of the data use descriptive analysis and for check the normality of
the data use histogram and for check the relationship is positive or negative use scatter
plot. Correlation is used to check the variable can support each other or not and at the end
use regression to see whether the hypothesis is accepted or rejected. More detailed of these
tests are shown in the analysis chapter.
4.1Reliability analysis:
SR# Variable Name Item Value of cronbachs Alpha
1 Clarity of concepts 5 .758
2 Interest increased 5 .867
3 Increase in knowledge 5 .845
4 Student performance 5 .775
Interpretation:
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In this analysis we check the reliability of the variables that how much variables are
reliable for our research. In this analysis we check the negative and positive values of the
Cronbachs Alpha and determined if the value of Cronbachs Alpha is less than .70 its mean
the data is not reliable. If the value of Cranach's Alpha is higher than .70 and positive, the
data is reliable. To measure the inter-item reliability, following test was applied:
The above table of reliability statistics reveals that the value of Cronbachs Alpha in all
variable above than 0.70 so it is concluded that the data is reliable.
What is your gender?
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid Male 40 80.0 80.0 80.0
Female 10 20.0 20.0 100.0
Total 50 100.0 100.0
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Interpretation
There is frequency column that show number of students genders. We have filled 50questionnaires in which40 were filled by male students and10 were filled by female
students. In percentage column there is percentage shown of male students and female
students, same like graph next to column is showing male and female percentage.
What is your age?
Frequency Percent
Valid
Percent
Cumulative
Percent
Valid 18 to 20 14 28.0 28.0 28.0
21 to 24 33 66.0 66.0 94.0
25 to 30 3 6.0 6.0 100.0
Total 50 100.0 100.0
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Interpretation
There is a frequency column that shows number of student age. We have filled 50
questionnaires in which 14 were filled by18-20, 33 were filled by 21-24 and three were
filled by 25-30. In percentage column there is percentage shown of age, same like graph
next to column is showing age of student.
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Five Figure Summary
Statistics
Clarity of
concepts
Interest
increased
Increase In
Knowledge
Student
counseling
Student
performance
N Valid 50 50 50 50 50
Missing 0 0 0 0 0
Mean 2.43 2.63 2.23 2.34 2.22
Median 2.40 2.60 2.00 2.40 2.20
Mode 2a
3 2 2 2a
Minimum 1 1 1 1 1
Maximum 4 4 4 4 4
Percentiles 25 1.80 2.20 1.79 1.80 1.80
50 2.40 2.60 2.00 2.40 2.20
75 3.20 3.00 2.60 2.60 2.52
a. Multiple modes exist. The smallest value is shown
Interpretation
In five figure summary the values are
1) Minimum value = The smallest value with rank 1
2) Maximum value = Largest value with rank n
3) Median = The middle value with rank (n+1/2)
4) Lower quartile = The middle value of 1sthalf
5) Upper quartile = The middle value of 2nd half
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Box PlotCase Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Clarity of concepts 50 100.0% 0 .0% 50 100.0%
Interest increased 50 100.0% 0 .0% 50 100.0%
Increase In Knowledge 50 100.0% 0 .0% 50 100.0%
Student counseling 50 100.0% 0 .0% 50 100.0%
Student performance 50 100.0% 0 .0% 50 100.0%
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Interpretation
In case processing summary show the valid n=50 with no missing for total sample of 50 for
the variables. The plot shows the Box plot for variables box represents the middle 50%of
the cases, lower end of box shows lower quartile and upper end of quartile shows upper
quartile. The whisker indicates the expected range of scores from minimum to maximum.
Scores outside this range are considered usually high or low such scale is called outliers.
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Histograms of different variables
Clarity of concepts
Interpretation
The frequencies shown in the bar are for clarity of concepts. Notice that largest number of
students had score in the middle of the range. Similarly small number of students has low
and very high scores. The bars in the histogram forms a distribution curve that is similar to
the normal bell shaped curved that shows frequency distribution is approximately normal.
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Interest increased
Interpretation
The frequencies shown in the bar are for Interest increased. Notice that largest number of
students had score in the middle of the range. Similarly small number of students has low
and very high scores. The bars in the histogram forms a distribution curve that is similar to
the normal bell shaped curved that shows frequency distribution is approximately normal.
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Increase in knowledge
Interpretation
The frequencies shown in the bar are for increase in knowledge. Notice that largest numberof students had score in the middle of the range. Similarly small number of students has
low and very high scores. The bars in the histogram forms a distribution curve that is
similar to the normal bell shaped curved that shows frequency distribution is
approximately normal.
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Student performance
Interpretation
The frequencies shown in the bar are for student performance. Notice that largest numberof students had score in the middle of the range. Similarly small number of students has
low and very high scores. The bars in the histogram forms a distribution curve that is
similar to the normal bell shaped curved that shows frequency distribution is
approximately normal.
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Student counseling
Interpretation
The frequencies shown in the bar are for student counseling. Notice that largest number of
students had score in the middle of the range. Similarly small number of students has low
and very high scores. The bars in the histogram forms a distribution curve that is similar to
the normal bell shaped curved that shows frequency distribution is approximately normal.
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ETA
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Clarity of concepts * What is
your gender50 100.0% 0 .0% 50 100.0%
Directional Measures
Value
Nominal by Interval Eta Clarity of concepts
Dependent.026
What is your gender
Dependent.592
Interpretation
Eta is used to investigate the strength of the association between gender and clarity of
concepts(eta= .03). This is having no effect size (Cohen, 1988).
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Correlations
Clarity of concepts
The difference between two R square is (0.026 0.14 = 0.086). The difference is less than 0.05
then the relation is linear hence apply Pearson.
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Student
performance
Clarity of
concepts
Student performance Pearson Correlation 1 .374**
Sig. (2-tailed) .007
N 50 50
Clarity of concepts Pearson Correlation .374**
1
Sig. (2-tailed) .007
N 50 50
**. Correlation is significant at the 0.01 level (2-tailed).
Interpretation
To investigate that there was a statistically significant association between Student
performance and clarity of concepts, a correlation was computed. Both the variables were
approximately normal there is linear relationship between them hence fulfilling the
assumptions for Pearsons correlation. Thus, the Pearsons r is calculated r = .37, p >
.001relating that there is no relationship between the variables. The positive sigh in the
Pearson test value shows that there is positive relationship, which means that students
whose concepts are clear do not effect on students performance and vice versa. Using
Cohens (1988) guidelines the effect size is medium relating and there is Moderate
relationship between students performance and clarity of concepts.
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Interest increased
The difference between two R square is (0.089 0.077 = 0.012). The difference is less than
0.05 then the relation is linear hence apply Pearson.
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Student performance Interest increased
Student
performance
Pearson Correlation 1 .278
Sig. (2-tailed) .050
N 50 50
Interest increased Pearson Correlation .278 1
Sig. (2-tailed) .050
N 50 50
Interpretation
To investigate that there was a statistically significant association between Student
performance and interest increased a correlation was computed. Both the variables were
approximately normal there is linear relationship between them hence fulfilling the
assumptions for Pearsons correlation. Thus, the Pearsons r is calculated r = . 28, p
>.001relating that there is no relationship between the variables. The positive sigh in the
Pearson test value shows that there is positive relationship, which means that students
whose Interest is increased do not effect on students performance and vice versa. Using
Cohens (1988) guidelines the effect size is small and there is weak relationship between
students performance and interest increased.
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Increase In Knowledge
The difference between two R square is (0.113 0.112 = 0.001). The difference is less than
0.05 then the relation is linear hence apply Pearson.
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Student performance Increase In Knowledge
Student performance Pearson Correlation 1 .335
*
Sig. (2-tailed) .017
N 50 50
Increase In Knowledge Pearson Correlation .335*
1
Sig. (2-tailed) .017
N 50 50
*. Correlation is significant at the 0.05 level (2-tailed).
Interpretation
To investigate that there was a statistically significant association between Student
performance and Increase in knowledge, a correlation was computed. Both the variables
were approximately normal there is linear relationship between them hence fulfilling the
assumptions for Pearsons correlation. Thus, the Pearsons r is calculated r = .34, p > .001
relating that there is no relationship between the variables. The positive sigh in the
Pearson test value shows that there is positive relationship, which means that students
whose knowledge is increased do not effecton students performance and vice versa. Using
Cohens (1988) guidelines the effect size is Medium relating and there is Moderate
relationship between student performance and increase in knowledge
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Student counseling
The difference between two R square is (0.079 0.066 = 0.013). The difference is less than 0.05
then the relation is linear hence apply Pearson.
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Student performance Student counseling
Student performance Pearson Correlation 1 .257
Sig. (2-tailed) .072
N 50 50
Student counseling Pearson Correlation .257 1
Sig. (2-tailed) .072
N 50 50
Interpretation
To investigate that there was a statistically significant association between Student
performance and Student counseling, a correlation was computed. Both the variables were
approximately normal there is linear relationship between them hence fulfilling the
assumptions for Pearsons correlation. Thus, the Pearsons r is calculated r = .26, p > .001
relating that there is no relationship between the variables. The positive sigh in the
Pearson test value shows that there is positive relationship, which means that student
counseling do not effect on students performance and vice versa. Using Cohens (1988)
guidelines the effect size is small relating and there is Weak relationship between students
performance and student counseling.
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Regression
Variables Entered/Removed
Model
Variables
Entered
Variables
Removed Method
1 Student
counseling,
Interest
increased,
Increase In
Knowledge,
Clarity of
concepts
. Enter
a. All requested variables entered.
Model Summary
Model R R SquareAdjusted R
SquareStd. Error of the
Estimate
1 .477a
.227 .159 .495
a. Predictors: (Constant), Student counseling, Interest increased,
Increase In Knowledge, Clarity of concepts
ANOVAs
Model Sum of Squares df Mean Square F Sig.
1 Regression 3.242 4 .810 3.310 .018a
Residual 11.019 45 .245
Total 14.261 49
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Coefficients
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig.B Std. Error Beta
1 (Constant) 1.138 .376 3.025 .004
Clarity of concepts .186 .110 .294 1.699 .096
Interest increased .044 .155 .049 .285 .777
Increase In Knowledge .159 .104 .233 1.528 .133
Student counseling .070 .107 .099 .654 .516
a. Dependent Variable: Student performance
Regression Equation:
Y=a+bx1+cx2+dx3+ex4
Student performance=1.138 + 0.186(clarity of concepts) + 0.044(interest increased) +
0.159(increase in knowledge) + 0.070(student counseling)
Interpretation:
Multiple regressions were conducted to investigate the best predictors of student performance
scores. The means, standard deviation, and inter correlations can be found in table. The
combinations of variables to predict students performance are clarity of concepts, interest
increased, increase in knowledge and student counseling were not statistically significant
because their significance value is greater than 0.05. It means Ho is accepted and there is no
relationship between the variables due to p>0.05. The beta coefficients are presented in last
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table. The adjusted R2 value was .159 this indicates that 15% of the variance in the student
performance was explained by the model.
Conclusion and discussion
Our topic was effect of student counseling on student performance in education sector. In our
research we made 27 questions of different variables and we filled 50 questionnaires from
superior university Lahore to see the effect of student counseling on students performance.
In our research we have coded all the answers of questionnaires in spss and applied the
following tests
1. reliability analysis
2. frequency distribution
3. bar charts
4. five figure summary
5. box plot
6. Histogram
7. Eta
8. Correlations
9. Regression
(All the results of the above tests are shown above)
We have apply all tests of the course to check the relationship of our variables which are
student counseling (Independent variable), Clarity of concepts, Increase in knowledge and
Interest increased which all are moderating variables and the dependent variable is Student
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performance. We apply Reliability test on them and we get to know that every variable have
value more than .70 which means our data is reliable. Then we a made histograms of different
variables and we get to know that our data is linear also. After that we apply scatter plot on the
variables and we get to know that the difference between our variables is less than 0.05 so we
have to apply Pearson on the variables. The Pearson test shows that there is no relationship
between the variables. After that we apply multiple regression and from that we got to know
that H0 is accepted which mean there is no relationship between the variables and only 15% of
the variance in the student performance was explained by the model.
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Referencing
Peter, Kansans, L.P. (1995), understanding the importance of student counseling, journal
of student counseling, 12(4), 51-64
Definition of counseling, available online at, www.wikipedia.comretrieved on 29-12-2010
Steves, An introduction to counselinghttp://highered.mcgraw-hill.com/sites/dl/free
Student counseling,http://www.mudlle.ac.in/counselling.html
Bravo, D.J. (2007), an analysis of student counseling,journal of students research, 5(11)
Raja gopal (2006), influence of student counseling, variety seeking behavior and customer
value on buying decisions: a multidimensional experiment analysis, working papers
Starch, D. (1923) Students performance, New York: McGraw-Hili Book Company.
Stephen, L., Oma., Harun, A. (2007), an analysis of student counseling, journal of students
research, 12(1), 83-107
Sun, P.C., Tang, T.S., Shih, C.Y., the impact of counseling on students performance
Pappu, R., Quester, P.G. and Cooksey, R.W. (2007), available online at,
www.wikipedia.comretrieved on 29-12-201014
http://www.wikipedia.com/http://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://www.mudlle.ac.in/counselling.htmlhttp://www.mudlle.ac.in/counselling.htmlhttp://www.mudlle.ac.in/counselling.htmlhttp://www.wikipedia.com/http://www.wikipedia.com/http://www.mudlle.ac.in/counselling.htmlhttp://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://www.wikipedia.com/ -
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Korchia, M. (2006),understanding the importance of student counseling, journal of student
counseling, 12(4), 51-64
http://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdfhttp://highered.mcgraw-hill.com/sites/dl/free/0335211895/135446/Chap01.pdf