edward matti, managing partner, ccm consultancy - clo usa 2017

IMPLEMENTING ORGANIZATIONAL VALUES: From policy to action

Leading in a Multi-Generational World

www.ccmconsultancy.com

Edward MattiManaging Partner

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www.ccmconsultancy.com2

Leading in a Multi-Generational World

www.ccmconsultancy.com3Generations

Gen X

Gen Y

Zoomers

Generation Y are in their 20s to early 30s Generation X are in their 30s to late 40sZoomers are in their late 40s to late 60s


Why Do We Need to Communicate Within Generations?

Speed of Innovation

Collaboration

Enhanced Leadership

Teamwork

Increased StressIncreasing Technology

www.ccmconsultancy.com5How Do We All Communicate?

All forms of connection such as:Face to FaceInstant messaging SkypeText messagingSpeaking over the phone

www.ccmconsultancy.com6Generations in Context When you look at the generations, remember the following:

We are not putting people into boxes

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2There are some things that might not be true for you

3You could be a Zoomer but have the attitudes of a Gen Y or vice versa

4By understanding the generational mindsets we can improve our communication


Grew up with technology since birthAge of You Tube, Facebook and TwitterSocially connected through technologyGlobally connected through technologyRaised by Gen X and Zoomer parentsHigh self esteemLife is too short mentalityWant fun, reward & recognition

The Difference between Generations

www.ccmconsultancy.com8Grew up with MTV, Madonna & Pac ManParents are the Zoomers and TraditionalistsTried to follow the rules of Zoomers but got downsized, restructured and laid offWant balance and family timeBelieve they can work from anywhere and dont want to be tied to the officeWant project work and freedom

The Difference between Generations


ZoomersBaby Boomers who refuse to ageNot retiring as planned, instead they are re-firingShifting identity from hard work to having a lifeAre used to hierarchy, structure and processPerception of loyalty is long termHave worked very hard to get where they areThe Difference between Generations


101 Ways To Make Generations X, Y & Zoomers Happy at Work Cheryl Cran

Gen YGen XSkills / Experience

ZoomersTech SavvyAdaptiveFriendly and OpenGroup LeaderStrategically adaptiveFriendly but guardedIndependent/Self-StarterProject FocusedAdaptive if forcedProfessional with BoundariesStrategic Goal SetterPeople SkillsGenerational Skills


Communication Rules Are Changing

Which generation thinks that face to face communication is the best?Which generation prefers email?Which generation prefers text messaging? Communication in Generations


Communicating with Zoomers

Spelling & grammar is importantPrefer face to face or telephoneConsider their experienceSpeak with respectFocus on future and the benefits to themThey prefer to be prepared versus told things at the last minuteMay need help with technologyCommunication in Generations


Communicating with Generation X

They like email because it is in writing and is proof of what has been said and doneThey dont have as high a need for face to face or phone- in fact they see that this can waste timeThey are assertive and direct and fastThey communicate from anywhere and use their technology to increase balance Communication in Generations


Communicating with Generation Y

Gen Y have their Mobile Devices on all the time like a third armEmail is archaic to them They could be sitting across from a friend and be busy texting (www.netlingo.com)Love to instant message while on FacebookThey dont understand talking on the phone unless its really importantThey like face to face but only if its funCommunication in Generations


Add generational awareness to your leadership skill set

Goal 1Our Responsibility as LeadersAverage Gen Y will stay in their job for 3 years maximum and that is IF they like their boss and what they are doingGen X will change careers 7-9 times in their lifetime - want project workZoomers are retiring or re-firing and have different motivations other than working hard


People Dont Leave Their Jobs.

They leave their leaders! Our Responsibility as Leaders


What Are the Implications?

Organizations need to restructure the way people work such as hours, flex work, work from home, etc.

Technology will continue to take over tasks that were primarily done by people

Leaders need to learn to lead in a new world of rotating staff, consistent training and motivation

Our Responsibility as Leaders


IKEA Job InterviewOur Responsibility as Leaders


Improve the performance of your team membersKnow what motivates them as individualsBuild your coaching plan around the individual Include all generational attitudes in your meetings, projects and assignmentsFacilitate team training on understanding each other and working together Goal 2Our Responsibility as Leaders


Structure/process/planOpportunity to take vacation timeMoney in the form of bonusHands off leadership style

What Motivates a Zoomer?

Generational Motivators


Project workFlex-time and alternate Fridays offThe latest technology tools Rewards involving family

What Motivates a Gen X?



Nurse, get on the internet, go to SURGERY.COM, scroll down and click on Are you totally lost icon.



What Motivates a Gen Y?

Fun and learning through games & technologyA friendly and accessible boss who shares what they knowFlexibility to book time off- sometimes with a days noticeGroup recognition Generational Motivators




Decrease Your Stress as a Leader The most adaptable leaders have the highest amounts of calmAdapt technology to the generations Integrating generational intelligence into your leadership skills provides you with more tools to lead effectively

Goal 3Our Responsibility as Leaders


At your table, come up with 10 uses for a blow dryer in the workplace

Test Your Adaptability

www.ccmconsultancy.com27Leading the Generations by Adapting Technology

The use of apps integrate those into your office tools as regulations allow

Use tools such as Skype, Face Time, DocScan, Evernote, etc. and encourage team to use these

Create technology mentors to present in a team meeting so that everyone has the skill to use the technologyOur Responsibility as Leaders

www.ccmconsultancy.com28Leading the Generations by Integrating Generational Intelligence

Generational Intelligence is the specific skills that each of the generations bring to the workforceFocusing on the strengths of each of the generations can increase innovation and team workBy adapting your leadership to include all of the values of each generation you increase morale

Our Responsibility as Leaders

www.ccmconsultancy.com29Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.

- George OrwellOur Responsibility as Leaders

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Thank you!

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edward matti, managing partner, ccm consultancy - clo usa 2017

Recruiting & HR