education as service sector
TRANSCRIPT
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SERVICE MARKETINGON
EDUCATION SECTOR
VENKATESH DAMODHARANI-YEAR MBA
SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY
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WHAT IS EDUCATION?
According to Google, Education is
“ The process of receiving or giving systematic instruction”
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NEED FOR MARKETING EDUCATIONAL SERVICES
Need to “market” their services has not really been felt by the educational sector
This is because there is always Demand>Supply But in the recent years, there is a shift in trends Large number of institutions for specialized
fields have been set up in the recent years for fields like Management and computer education
This has lead to increase in competition
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CHALLENGES
This makes them come face to face with questions like
Product differentiation, Product extension, Diversification Service integration
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WHAT ARE SERVICES?
Services are those separately identifiable, essentially intangible activities, which provide want satisfaction and are not necessarily tied to the sale of product another service
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EDUCATION AS A SERVICE
Education as a service can be said to be providing an intangible benefit (Increment in knowledge,
aptitude, professional expertise, skill) produced with the help of a set of tangible
(infrastructure), and Intangible (faculty expertise and learning ) aids
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HOW?
A consumer may have tangible physical evidence to show for the service exchange transaction
But the actual benefit accrued is purely intangible in nature
Education is a service which is geared primarily to the consumer market
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INTANGIBILITY
Education is an Intangible dominant service—Impossible to touch, see or feel
Education as a service cannot be patented
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PERISHABILITY
Production and consumption are simultaneous activities
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INSEPARABILITY
It is impossible to separate a service from the provider
There is a need for the service provider to be present when the service is to be performed and consumed
This limits the scale of operations—The number of providers available would define the number of simultaneous performances possible
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OTHER CHARACTERISTICS
High Fixed cost, Low Variable Cost Specialized and need based Competition Customer limitations Lack of ownership Heterogeneity
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MARKETING STRATEGIES
Before Deciding on the Marketing Mix, Educational Institutes should answer certain basic Questions
What Business are we in?Who are our customers and What benefits
they seek?
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CRITERIACriteria that students apply:-
Reputation of the instituteNumber of applicants keen to enroll in the
coursePast success rate of placementFaculty expertiseWidth of specialization offeredInfrastructural facilitiesFees
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MARKETING MIX
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MARKETING MIX
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PRODUCT
Range Quality Level Brand Name Post Transactional Service
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PRICE Level Discounts (Scholarships) Allowances Commissions Payment Terms Consumers perceived value Quality/price relationship
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PLACE
Location Accessibility Distribution Channels Distribution Coverage
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PROMOTION
Advertising Personal selling Sales promotion Publicity Public relations
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PEOPLE
Personnel Training Commitment Incentives Attitudes Degree of involvement Customer contact
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PHYSICAL EVIDENCE
Environment Furnishings Layout Noise levels Facilitating goods
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PROCESS
Polices Procedures Mechanism Employee discretion Customer involvement Flow of activities
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Queries
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EFFORT NEVER DIES