Inside:■■ Understanding the languages

driving development

■■ Mobilising for the future

■■ A new industrial revolution?

Tech talkEdition 4

IT Resourcing

What makes us the

best IT recruitment

company to work for?

@Capita_ITR Capita IT Resourcing capitaitresourcing.co.uk

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Capita IT Resourcing is a leading UK IT and digital recruitment provider, well placed to deliver expert resource and market advice when and where you need it. We have years of experience in the recruitment of contract and permanent IT and digital talent, and our objective is to be a long term trusted partner for each and every one of our clients and candidates.

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Edition 4

Contents

7 How data drives R&DThe impact of research and development on the IT sector

8 Understanding the languages driving development:What are the key programming languages?

9 Mobilising for the future

The fundamentals of mobile app development explained

10 Transforming customer experience

How can digital transformation enhance the retail customer experience?

13 A new industrial revolution?

What's next for 3D computer modelling?

14 What makes us the best IT recruitment company to work for?Learn more about us and why you should join our fantastic team

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"Rather than looking for candidates with sector-specific knowledge, we’re noticing a shift in our client requirements towards a search for candidates with experience in contemporary, relevant technology."

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Welcome to the fourth edition of Tech Talk. In this issue, you’ll find articles on understanding the languages driving development, transforming customer experience, what it's like to work for Capita IT Resourcing and more!Autumn is in full swing again and brings along even more opportunities in the IT recruitment market. Summer hasn’t exactly been quiet, but we definitely noticed an increase in market activity from the beginning of September. More candidates are coming forward, and we’re also seeing organisations investing in new or existing projects.

Business as a whole, is waking up to the strategic importance of hiring skilled IT professionals with diverse industry background. Rather than looking for candidates with sector-specific knowledge, we’re noticing a shift in our client requirements towards a search for candidates with experience in contemporary, relevant technology. Of course, certain sectors (for example, aerospace or particular areas of finance) still require some relevant experience, but as a general trend, we’re seeing clients happy to accommodate candidates from varied backgrounds, as long as they possess up-to-date knowledge.

As a result, the market is currently candidate-led. Individuals with the right skills – for example, Ruby, Selenium and Cucumber in the testing sphere – can take their pick of preferred placements. There’s a

great need for qualified candidates, and those with one or two years’ experience expect significantly higher salaries than they would have only five years ago.

Other skillsets remain in demand: cyber security (and working towards GDPR compliance in April 2018) is a huge area of investment for many businesses, and experienced security architects are well-paid.

Data analytics is still very important as organisations harness data to drive marketing campaigns and retail experience. There's high demand for data scientists, data engineers (at all levels) and data architects. Software development is undeniably vital –there’s a constant need for candidates with Java and .NET – and we’ve also seen a spike in requirements for data centre engineers, as businesses of all sizes race to update their data-centre tech in the wake of hacking scandals such as that which affected British Airways this Spring.

Some skills never go out of style – network architects with experience of Cisco, firewalls, Linux, frameworks (and of course dear old Windows) are an essential part of any business’s IT foundations.

We’re always working to bridge the skills gap; our Novus IT skills and development programme continues to attract the cream of the UK’s IT graduates, regularly delivering new tranches of fully trained staff to client programmes and maintaining their knowledge via regular training.

Looking ahead to the final quarter of 2017, we’re preparing for a very busy few months. As the market enters this buoyant period, we’re forecasting a strong quarter, matching hand-picked, qualified candidates to our clients’ cutting-edge IT projects.

Find out about Capita IT Resourcing and how

we can help you at: capitaitresourcing.co.uk

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@Capita_ITR Capita IT Resourcing capitaitresourcing.co.uk

Find out about Capita IT resourcing and how we can help you at

capitaritesourcing.co.uk

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Research and Development (R&D) has long been the mainstay of successful business models. Companies gaining a competitive edge are the ones that benefit from innovation. R&D impacts on the IT sector via the collection of information (research) and in its subsequent application (development). Increasing productivity in both the public and private sectors is usually the focus of most R&D programmes, although this relies on the quality of available data.

In today’s business environment, it is easier than ever to amass information, but how can it be best put to use?

More data can make a difference“Big Data” generally refers to the vast amounts of information generated by online and other types of contemporary customer interactions with businesses and other organisations. The huge depth and breadth of the information gathered creates opportunities for driving R&D initiatives, provided that it can be adequately captured, stored, managed and analysed.

It’s possible to glean immediate answers from the data in order to make better business decisions and more efficient operations. Gathering information and feedback from customers means concerns can be addressed and product and services can be tailored to meet customer demand.

Dynamic data provides more optionsThe dynamic nature of available data means that different models can be “road-tested” in research environments. This makes it possible to predict complex behaviours within systems, both in terms of quantifiable results and when taking into account human inputs, increasing adaptability.

By increasing the number of options available to those looking to drive R&D opportunities, it’s possible to streamline business processes and enhance available outcomes. In fact, not taking advantage of the swathes of readily available data could arguably be classed as a fundamental error.

How data drives R&D

Find out more about Big Data and Analytics: capitaitresourcing.co.uk/big-data

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How many programming languages does an IT professional need to learn? None of such language can fit the needs of every task, and mastering multiple examples is a prerequisite for many in the sector. Of the hundreds of existing programming languages, Java, SQL and Python are considered the most important and influential.

JavaThose looking for a simple, readable programming language, which is used by millions of developers and features on billions of devices across the world, will likely have Java in their sights. All native Android apps are built in Java, and 90% of Fortune 500 companies use Java as a server-side language. The latest incarnation, Java 9, was released in July 2017.

SQLStructured Query Language is probably the most commonly used by IT professionals. Variations such as MySQL and Microsoft SQL increase its reach even further, and

give those mastering its workings a better chance of securing a wider range of roles. Microsoft’s release of SQL Server 2016 introduced new features, including integration with the popular data analysis and open source programming language R, and a Linux version, too.

PythonEven though it’s been around since 1991, Python –a general-purpose programming language with an emphasis on code readability – remains popular. It’s used for desktop and web app design, data mining processes and support included in Microsoft’s beta version

2.0 of its Cognitive Toolkit open source deep-learning framework.

While it can be very difficult to truly master a coding language, well-rounded knowledge of two or all of these three can provide flexibility and options in an ever-changing job market.

Understanding the languages driving development: Java, SQL and Python

Read our blog: capitaitresourcing.co.uk/posts/

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In March 2017, Apple’s App Store and Google Play had 2.2 million and 2.8 million available apps respectively, highlighting the scale of the mobile app market – a sector that is expected to generate US$189 billion by 2020.Waves of rapid technological advancements are driving mobile app development faster than many other IT disciplines, which creates new career opportunities as well as demonstrates to developers the importance of understanding the market.

In many ways, the fundamentals of mobile app development are the same as the methods used by software developers for decades. But the fast-moving nature of mobile app environments means the development process also features new concepts and challenges.

Clear goals must be established when formulating a new app. These can be identified following initial analysis, which will identify the target audience or demographic, work out their preferences and behaviours, and choose the best platform, or platforms, to use. An app will need to function properly on a mix of platforms and devices.

Lessons learned about the actions of the target users can then be mapped out to plot a line to achieving the end goal. Each potential problem requires a solution, and setting parameters to monitor app functionality relies on the ability to choose the correct metrics. Developers can often look to existing competitors to help identify potential drawbacks. Security must also be high on the agenda.

This is where application testing really comes into its own. With mobile apps, the range of possible end user devices can present major challenges in terms of scalability and functionality. The quality and consistency of the presentation of the app must be ensured at all times.

Yes, this is a challenge, but it also provides many opportunities for those with the relevant skills.

Mobilising for the future

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How do customers – and potential customers – interact with retailers and service providers? Digital transformation as well as the wider application of technology are creating opportunities across many industries, and retail is no different.Digital transformation covers many aspects of customer-facing functions but more importantly, it plays a key role in wider business operations. If a business is in the position to take advantage of the latest tech developments, it can encourage more innovative ways of working, while also delivering a more engaging experience for the consumer.

The more customer experience encourages input from end users, the more work will be required in order to collect and analyse the data to fully take advantage of the information.

Digital touchpointsThe contemporary customer experience usually takes in a range of digital touchpoints – each of which can leave a data trail. Marketers tend to use this information to streamline various processes and inform highly targeted, value driven campaigns.

Digital transformation evidently has a positive impact – the transformative aspect is based around the idea that IT methodologies can work across boundaries by making use of technology to simplify both customer actions and the supply chain.

RetailWhere should analysts’ focus lie – on large-scale digital transformations or improvements to the retail customer experience? Of course, a retail transaction doesn’t necessarily mean an online transaction. Digital methods applied to ordering and stock control systems for physical shops also need to consider evolving customer behaviour.

Digital enhancement In order to improve customer experience at all points of contact, ongoing digital transformation needs to be enveloped into the culture and ethos of a business in an organic way suitable to its target customer demographic.

Transforming customer experience

Find out more: capitaitresourcing.co.uk/digital-and-e-commerce

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Transforming customer experience

Find out more: capitaitresourcing.co.uk/digital-and-e-commerce

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@Capita_ITR Capita IT Resourcing capitaitresourcing.co.uk

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The influence of 3D computer modelling on design began with CAD applications for disciplines including architecture and “technical drawing”. Today’s more sophisticated systems have increased the impact of modelling across even greater number of sectors, with the techniques affecting everything from building design and manufacturing to flood prevention and infrastructure planning.

Research and developmentThree-dimensional modelling is based on mathematical representations of the surface of an object. These can then be displayed either as a two-dimensional image or rendered as a “virtual” 3D computer simulation that accurately mimics real-world physical characteristics.

3D modelling plays an important role in research and development projects. Moreover, it allows specific training and learning programs to become highly targeted. Medical students, engineers and designers of all types already benefit from these “hands on” opportunities.

3D printing3D printing uses computer models to create actual physical objects via machines that essentially work on the same basis as a 2D inkjet printer. By building up layers of a specific material, a highly detailed object can be created. According to Jürgen Maier, CEO of Siemens in the UK, 3D printing may deliver greater productivity, create more highly paid jobs and even kick-start a new industrial revolution.

New innovationsOpportunities for mass-produced 3D-printed goods (as well as specialist items) continue to grow exponentially: housebuilding processes can be sped up to meet demand while the healthcare sector has raised the possibility of 3D-printed limbs.

The adaptability and creativity inherent in 3D modelling technology has led to increasing demand for a wide range of talents and skills. Those with the knowledge to operate the complex programming are therefore well placed to deal with the next challenges, as and when they arise.

A new industrial revolution?

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If you’re looking to forge a career in IT recruitment (or further your recruitment career), it may seem as if you must make a tough choice: build specialist niche knowledge in a smaller organisation or join a large firm but become just another cog in a set of huge corporate wheels. We found a perfect solution! Uniquely, Capita IT Resourcing combines unrivalled specialised knowledge with the backing of an internationally renowned business. Being a part of the secure framework that only a large, established company can provide, helps our consultants in building rapport with both clients as well as candidates. By listening to the client requirements, our recruiters gain specialist knowledge and can make effective decisions.

Instead of tying down our consultants to specific sectors, as technology lies at the heart of every IT placement we make, we let it be our driver. Our recruiters amass specialist tech knowledge, staying abreast of new developments. This vertical focus, rather than pigeonholing roles by sector, means we can match the most appropriate talent to the right roles, benefiting clients and candidates.

What makes us the best IT recruitment company to work for?

Find out about Capita IT resourcing and how we can help you at

capitaritesourcing.co.uk

Find out more about what it's like to work for us

and apply: capitaitresourcing.co.uk/work-for-us

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We stand out in the market because we respect our clients, candidates as well as our colleagues. We believe in transparency, and this honest approach runs through our working environment. Sharing ideas among colleagues and working in partnership with other Capita businesses allows us to provide our customers with innovative solutions. We gain trust from our clients by paying attention to their needs and using our own expertise to meet these requirements.

In addition, our code of conduct truly sets us apart from other IT recruiters and large organisations – all Capita employees adhere to a set of values comprising openness, ingenuity, collaboration and effectiveness.

So those are our cornerstones… but what’s it really like working for Capita IT Resourcing? Well, you probably won’t be surprised to learn we value hard work. But with hard work comes amazing rewards, whether through our commission structure (one of the best in the industry), our monthly prizes for high achievers, holiday incentives (our most recent trip was to Barcelona) or a bottle of champagne as soon as you make your first deal.

So, hard work certainly pays off… however, we know that quality of life outside the workplace is crucial to contentment in the office. We never ask our consultants to work late nights or weekends and we offer numerous personal development opportunities.

We believe in establishing career paths, not only giving our team members clear goals and targets but the support to achieve those aims. Whether you decide to become a consultant or an account manager, our roadmaps can lead you to higher levels within Capita IT Resourcing.

You may be an experienced recruiter, a graduate or someone with sales experience looking to make a career change. If you’ve got the drive to succeed in an organisation that will not only respect your success but allow you to build market-leading industry knowledge, call us on 0845 605 0564 for a confidential discussion today. We look forward to hearing from you.

Read our blogs :capitaitresourcing.co.uk/posts© 2017 Capita plc All rights reserved

@Capita_ITR Capita IT Resourcing capitaitresourcing.co.uk

Get in touchE: itresourcing@capita.co.ukT: 0845 605 0564W: capitaitresourcing.co.uk

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