edi-enabled returns 2006. 1 how returns work today…
TRANSCRIPT
EDI-Enabled Returns 2006
1
How returns work today…
1Not for reproduction
Retailer (no DC)
Publisher/Distributor
Retail syste
m
Retail syste
m
Pick
(Strip)
Pack
Ship
Receive
Evaluate by ISBN:
NOP, damaged, stickered
Publisher systemsPublisher systems
Re-sell
Orphaned / NOP
Pulped
Remaindered
Credit claimCredit claim
Key in and
reconcile credit claim
Accounting dept.
Accounting dept.
Dispute Resolution
Sell/send back to retailer
Credit back to retailerKey in credit claim
Returns pick listReturns pick list
1Not for reproduction
Retailer (DC) Publisher/Distributor
Returns pick listReturns pick list
Receive
Publisher systemsPublisher systems
Key in and
reconcile credit claim
Accounting dept.
Accounting dept.
Credit claimCredit claim
Evaluate by ISBN:
NOP, damaged, stickered Re-sell
Orphaned / NOP
Pulped
Remaindered
Sell/send back to retailer
Retail syste
m
Retail syste
mDCDC
Pick
(Strip)
Pack
Ship
Dispute Resolution
Excel file
Excel file
Credit back to retailer
Evaluate by ISBN: NOP, Out of Print,
etc.Excel file
Excel file
Key in credit claim
1Not for reproduction
Retailer (any) Publisher/Distributor
Returns pick listReturns pick list
Receive
Publisher systemsPublisher systems
Key in and
reconcile credit claim
Accounting dept.
Accounting dept.
Credit claimCredit claim
Evaluate by ISBN:
NOP, damaged, stickered Re-sell
Orphaned / NOP
Pulped
Remaindered
Sell/send back to retailer
Retail syste
m
Retail syste
m
Excel file
Excel file
DCDC
Pick
(Strip)
Pack
Ship
Dispute Resolution
Evaluate by ISBN:
NOP, Out of Print, etc.
Credit back to retailer
$
Excel file
Excel file
$
$
Key in credit claim
$$
$
1
BNC edi returns initiative..
1Not for reproduction
Retailer Publisher/Distributor
Returns pick listReturns pick list
Pick
(Strip)
Pack
Ship
Receive
Evaluate by ISBN:
NOP, damaged, stickered Resell
Orphaned / NOP
Pulped
Remaindered
EDI Debit Note
810DR
EDI Debit Note
810DR
Import data and
reconcile
credit claim
Accounting dept.
Accounting dept.
Dispute Resolution
Retail syste
m
Retail syste
m
EDI Returns
Auth180A
EDI Returns
Auth180A
Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp
EDI Returns
Note180N
EDI Returns
Note180N
“Here’s what we plan to return”
Returns ASN856R
Returns ASN856R
“What’s in the boxes”
Publisher
systems
Publisher
systems
Evaluate by ISBN: NOP, Out
of Print, etc.
Import & reconcile
credit
EDI Credit Confirm810CR
EDI Credit Confirm810CR
If RiP, Partial
credit to retailer
1Not for reproduction
Retailer Publisher/Distributor
Returns pick listReturns pick list
Receive
Publisher
systems
Publisher
systems
Import data and
reconcile
credit claim
Accounting dept.
Accounting dept.
EDI Debit Note
810DR
EDI Debit Note
810DR
Evaluate by ISBN:
NOP, damaged, stickered Resell
Orphaned / NOP
Pulped
Remaindered
Retail syste
m
Retail syste
m
Pick
(Strip)
Pack
Ship
Dispute Resolution
EDI Returns
Note180N
EDI Returns
Note180N
EDI Returns
Auth180A
EDI Returns
Auth180A
Import & reconcile
credit
Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp
“Here’s what we plan to return”
Returns ASN856R
Returns ASN856R
“What’s in the boxes” Evaluate by
ISBN: NOP, Out of Print, etc.
$
$
$
EDI Credit Confirm810CR
EDI Credit Confirm810CR
$
$
$
If RiP, Partial
credit to retailer
1
Opportunities Improve supplier/retailer
inventory communication.
Recognize markdown/remainder-in-place sales opportunities.
Reduce physical returns and associated financial processing costs.
Reduce double-handling costs of disputed/refused items.
1
Considerations Support for
markdown/remainder-in-place?
Support for recommendations to maintain inventory levels on selected items?
Support for carton level detail and return exception issues?
System support for EDI financial and physical return processes?
1
Starting the conversation
Nothing in these documents alters terms of trade
Goal: efficiency in existing process
But could be a starting point in a larger conversation about how returns work
Collaborate with key retailers, publishers and industry associations to provide a forum to discuss improvements to the returns process
1
CanadianSchedule
180N, 180A, 856R, 810DR, 810CR are advanced drafts
856R and 810DR are in beta development
EDI returns systems overview
Ongoing review by the BNC EDI Committee
Indigo implementation 2006
BNC will work with independents’ POS systems