ed process redesign
TRANSCRIPT
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PROCESS REDESIGN
Richard Winters MD FACEPChairman, Dept of Emergency Medicine
Saint Agnes Medical Center Fresno CA
Emergency Department
Improving ED Patient Experience Through Expedited Door to Doctor Time
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49 k
52 k 53 k 54 k
59 k61 k
66 k
'01 '02 '03 '04 '05 '06 '07
ED Annual Volume
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Results were Immediate.
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200
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Left Without Being Seen
13%
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Left Without Being Seen
1%
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84
14
16
10
Pre Post
Bed to MD
Arrival to Bed
Minutes to Provider90
24
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14
1
3
5
1
11
1
Pre Post
Patient Satisfaction
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Security Incidents
26month
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Security Incidents
16month
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Home1 hour 20 minutes
Faster
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Admits2 hoursFaster
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Redesign Process
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Golden Rules of Intake
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QUESTIONS?
Richard Winters MD FACEP
Saint Agnes Medical Center Fresno CA