ecommerce fh osnabrueck v3x · 2.1 ecommerce: a preview of tomorrow web commerce inventory orders...
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e commercee commercee commercee commerceMicrosoft Commerce Server 2007 und Anwendungen vonarvato digital services
Fachhochschule Osnabrück, 03.04.2008Philipp Klapper, Ingmar Ickerott
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AgendaAgendaAgendaAgenda
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1.1 Who we are & what we do1.1 Who we are & what we do1.1 Who we are & what we do1.1 Who we are & what we do
3
Customer Contact Centers
Order Management
Customer Loyalty-/CRM-Programs
Sourcing
Bundling/Kitting & Assembly
Media on Demand
Merchandise Planning
Pick & Pack
Warehousing
FreightManagement
ReturnsManagement
Service Management
Repair Services
Spare Parts Logistics
Reverse Logistics/ SWAP/ Hotline
Corporate Debit
Online Clearing/ Cash Collection
Credit Check/Ratings
Technical Support/Activation
Invoicing/Factoring/
Central Settlement
Sourcing & Production
Logistics Services
Customer Service
Financial Services
After Sales Services
DVD / CD Production
Digital Services
Digital pre-/postproduction
Digital / Web Applications
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1.2 What we do for customers1.2 What we do for customers1.2 What we do for customers1.2 What we do for customers
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� Central distribution hub for German spare parts logistics
� Central returns and identification location
� Freight management
� 2h delivery out of 60 depots in Europe
� Overnight supply of 1,500 technician‘s cars
� EMEA consumables distribution
� Distribution of consumer products (software, hardware, Xbox) within EMEA
� Channels: distributors, retailers/direct to store, samples
� VAS, kitting, bundling, reworks, sourcing
� Freight management
� Customer care in 9 languages for retailers and distributors
� Customer Care for hardware OEMs
� Distribution of imaging & consumer products in Germany/Netherlands
� Pick, pack and ship to retail/distributors
� Value added services (postponement, rework, reboxing, outlet packaging preparation)
� Reverse logistics management (B2B)
� Distribution of notebook & accessories to clients sales warehouses within EMEA
� Outbound freight management
� Pick, pack and ship
� Immediate postponement after inbound receipt (notebook pack out)
� MRP and sourcing of packaging material
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^^
1.3 What we do for customers1.3 What we do for customers1.3 What we do for customers1.3 What we do for customers
5
� Distribution of Irex products within EMEA
� Pick, pack and ship to retail/distributors
� Value added services (rework, reboxing)
� End user technical support (email, phone)
� Reverse logistics management (B2C + B2B)
� Repair and refurbishment
� Inbound & outbound freight management
� Direct shipments from Asia to EMEA customers
� Pick, pack and ship to distributors
� Value added services (postponement, rework, reboxing)
� Reverse logistics management (B2C + B2B)
� Front end order management incl. financial services
� Distribution of software products EMEA & APAC
� Inbound & outbound freight management
� Pick, pack and ship to end user/distributors
� Postponement services (incl. pack out, rework, re-boxing)
� MRP and sourcing of packaging material
� Distribution of GPS products within EMEA
� Inbound & outbound freight management
� Pick, pack and ship to end user/retail/distributors
� Postponement services (incl. pack out, rework, re-boxing)
� MRP and sourcing of packaging material
� Customs clearing and trade services
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1.4 Where we are1.4 Where we are1.4 Where we are1.4 Where we are
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Valencia, CAValencia, CAValencia, CAValencia, CADuncan, SCDuncan, SCDuncan, SCDuncan, SC
DDDDüüüürenrenrenren
Buenos AiresBuenos AiresBuenos AiresBuenos Aires
ManausManausManausManaus
Sao PauloSao PauloSao PauloSao Paulo
Weaverville,Weaverville,Weaverville,Weaverville,NCNCNCNCLouisville, KYLouisville, KYLouisville, KYLouisville, KY
Mexico CityMexico CityMexico CityMexico City
Pleasant Prairie, WIPleasant Prairie, WIPleasant Prairie, WIPleasant Prairie, WI
JohannesburgJohannesburgJohannesburgJohannesburgSydneySydneySydneySydney
SingaporeSingaporeSingaporeSingapore
TokyoTokyoTokyoTokyo
ShenzhenShenzhenShenzhenShenzhen
HangzhouHangzhouHangzhouHangzhouFoshanFoshanFoshanFoshan
ShanghaiShanghaiShanghaiShanghai
Hong KongHong KongHong KongHong Kong
BirminghamBirminghamBirminghamBirmingham
ForbachForbachForbachForbach
MadridMadridMadridMadrid
DublinDublinDublinDublin YaroslavlYaroslavlYaroslavlYaroslavl
GGGGüüüütersloh/Versmoldtersloh/Versmoldtersloh/Versmoldtersloh/Versmold
KitchenerKitchenerKitchenerKitchener
RenoRenoRenoReno
XiamenXiamenXiamenXiamen
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AgendaAgendaAgendaAgenda
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2.1 ecommerce: a preview of tomorrow2.1 ecommerce: a preview of tomorrow2.1 ecommerce: a preview of tomorrow2.1 ecommerce: a preview of tomorrow
Web Web
CommerceCommerce
InventoryInventory OrdersOrders
FinancialsFinancials PIMPIM ContentContent
CRMCRM
Enterprise Enterprise DataData
Commerce Commerce
DataData
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2.2 Market position of Commerce Server2.2 Market position of Commerce Server2.2 Market position of Commerce Server2.2 Market position of Commerce Server
� Microsoft Product - not well known in EMEA, more commonly used
in NA
� Usually big brands (Swatch, Nestlé, Monster, Siemens, …) who are
betting on Microsoft technology apply this solution
� Significant relevance for tool convergence in the future
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2.3 Business architecture2.3 Business architecture2.3 Business architecture2.3 Business architecture
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CPG XCPG X
Distributor XDistributor X
SCMSCM
Merch.Merch.WMSWMS
EnterpriseEnterprise
BPMBPMSellSell--SideSide
Trading Partner XTrading Partner X
MicrosoftMicrosoft
CommerceCommerceCommerceCommerceCommerceCommerceCommerceCommerce ServerServer
ERPERP
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2.4 Key features2.4 Key features2.4 Key features2.4 Key features
� Profiles
� Single view of customer data
� SQL, Active Directory, ADAM, LDAP, and ADFS support
� Support for .NET 2.0 Authentication and Membership
� Catalog
� Properties, Products, Variants, and Categories
� Virtual Catalogs & Views for Aggregation, Abstraction, and Custom Pricing
� Built-in ranking
� Multi-lingual attributes
� Catalog Sets for personalized catalog delivery
� Inventory
� Quantity tracking, display filtering, and order updates
� User-definable business rules for stock-out scenarios
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2.5 Key features2.5 Key features2.5 Key features2.5 Key features
� Marketing
� Advertisements/Targeted Content
� Direct E-Mail with Personalization Capabilities
� Discounts
� Applies at Line Items or Order Subtotals or Shipping
� Unique or Generic Coupons with Redemption Validation
� Orders
� Baskets
� Named Baskets for Wish Lists, Gift Registries, Recurring Purchase Orders, etc.
� Purchase Orders and Order Processing Pipelines
� Calculation & Storage
� User-definable XSD schemas
� .NET Pipeline Component Support
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2.6 Key features2.6 Key features2.6 Key features2.6 Key features
� ASP.NET Web Services across all key systems
� BizTalk Server 2006 Send/Receive Adapters
� Profiles, Catalog, Inventory, & Orders
� Enables:
� 3-tier SOA Deployments
� Punch-Outs or even non-Windows front-ends
� Brokered data interchange
� LOB Systems
� Trading Partners
� Other Sites
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2.7 System architecture2.7 System architecture2.7 System architecture2.7 System architecture
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2.8 Roadmap Commerce Server2.8 Roadmap Commerce Server2.8 Roadmap Commerce Server2.8 Roadmap Commerce Server
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� 2007
� Commerce Server 2007 Service Pack 1 + Starter Site / delivered
� Service packs per annum going forward
� 2008-9+
� Technology Accelerators
� SharePoint Integration, Dynamics Integration, Live! Services Integration, and
Advanced Business User Experiences
� Industry Accelerators
� General Merchandise Retail, Apparel Retail, Business Services, and more
� 2010
� Commerce Server “Seven”
� Successor to Commerce Server 2007
� Will include its own accelerator wave
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AgendaAgendaAgendaAgenda
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3.1 Overview e3.1 Overview e3.1 Overview e3.1 Overview e----commerce applicationscommerce applicationscommerce applicationscommerce applications
The solution
� End-user web-shop for Falk navigation devices (e.g. http://shop.gofalk.com)
� Product catalogue and availability check
� Customer profiles and history
� Standard “Amazon-like” check out process
� Online credit card validation
� Fulfillment out of Versmold, Germany based on arvato’s standard SAP solution
� 4 languages (D, F, UK/IRL, I)
� 2 currencies (EUR/CHF)
The project
� Launch / go-live in 2006
� Built by 2 key resources in a joint project of arvato systems & arvato digital services
� “Ice-breaker” & showcase project
Falk Online Shop
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3.2 Overview e3.2 Overview e3.2 Overview e3.2 Overview e----commerce applicationscommerce applicationscommerce applicationscommerce applications
Zune Originals The solution
� Customization web-shop for Microsoft’s Zune media player (US only - CAN ’08 - D,UK ’09?)
� Players are custom-build with laser engraved individual text and artwork
� Manufactured by Flextronics in China
� Orders are directly shipped via FedEx express to US customers (delivery within 5-7 days)
� First BizTalk integration
The project
� Start in June 07 (requirements engineering)
� Build in 09.07 – Go live in 12.07
� Global team: MS Marketing Seattle, 17feet San Francisco, arvato Gütersloh, arvato US Valencia, MS Development India, Flextronics Singapore
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3.3 Network set up Zune Originals3.3 Network set up Zune Originals3.3 Network set up Zune Originals3.3 Network set up Zune Originals
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Commerce Server
Arvato BizTalk Server Arvato SAPFlextronix Baan
Microsoft BizTalk Microsoft SAP
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3.4 Overview e3.4 Overview e3.4 Overview e3.4 Overview e----commerce applicationscommerce applicationscommerce applicationscommerce applications
Courseware PortalThe solution
� Training material web-shop for Microsoft learning partners (printed docs & CD ROMs)
� Customized individual learning documents out of about 4.000 different chapters (gold partner only, 10 € per chapter)
� Customized manufacturing (Print on Demand) and delivery out of Versmold
� Print preview via web-shop live communication with DMS print system in VS
The project
� Start in November ‘06, Go-live in April ’07
� Nov./Dec. ’07 major changes due to Russia roll-out
� Coded by a team of 3 arvato employees
� Challenging interface design
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3.5 Overview e3.5 Overview e3.5 Overview e3.5 Overview e----commerce applicationscommerce applicationscommerce applicationscommerce applications
MS Marketplace / StoreThe solution
� Microsoft web-shop for Microsoft software products
� Physical fulfillment of (fully packaged products FPP) & digital fulfillment (including backup DVD/CD ROM ordering)
� Multi-portal technology (1 application for n portals) to quickly implement content changes without deployment
� First integration of content management system (.Content XXL)
� Digital distribution via akamai server network
The project
� Biggest arvato web-shop project ever
� Requirements analysis June ’07, concept November ’07, coded by 7 developers, go-live in D/UK April ’08, NL/FRA/… June ’08
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3.6 Deployment Topology Marketplace3.6 Deployment Topology Marketplace3.6 Deployment Topology Marketplace3.6 Deployment Topology Marketplace
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MS Store Platform
Store FE (Shop)
incl. CMSCustomer
- product
data
- product
prices
Store Database
Product/
content
setup &
maintenanc
e
Store
Manager
EAI Layer
First Level
Customer
Care
Download Platform Digital Warehouse
License Key
Management
License Key
Download
Bits Mgt.
Customer Care (OMT)
Sell Keys
Product
DB (RSM)
arvato SAP
Data Transfer
Financial Services
Clearing
Reporting
Billing
Microsoft
Download
Manager
Programm
Download
Auxiliary Services
Credit Card Check
Export Compliance
Check (SPL)
Physical Fulfillment
Pick & Pack
Delivery
Returns
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AgendaAgendaAgendaAgenda
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Opportunities @ arvato digital servicesOpportunities @ arvato digital servicesOpportunities @ arvato digital servicesOpportunities @ arvato digital services
Werksstudent Werksstudent
Thesis Praktikum
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Profile: .Net DevelopmentProfile: .Net DevelopmentProfile: .Net DevelopmentProfile: .Net Development
Pflege und Koordination der Weiterentwicklung der
B2B und B2C Plattform
Realisierung, Wartung und Weiterentwicklung von
Projekten für Kunden
Implementierung von kundenindividuellen
Anforderungen
Mitarbeit an potenziellen neuen Projekten
Beteiligung am Aufbau neuer Geschäftsfelder
25
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Profile: Project Management ITProfile: Project Management ITProfile: Project Management ITProfile: Project Management IT
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Konzeption, Steuerung und Abwicklung von Projekten- oder Teilprojekten,
Organisatorische Leitung mittlerer Projektteams,
Projektcontrolling und Budgetüberwachung,
Berichterstattung an den Vorgesetzten,
Erstellung von Projektplänen,
Sicherung der pünktlichen Lieferung und Einführung von Projektergebnissen,
Sicherung des effektiven Einsatzes von Ressourcen, um Projektergebnisse
pünktlich und effizient zu liefern,
Implementierung von Change Requests,
Proaktive Kommunikation von Projektstatus und Aufgaben mit allen
Stakeholders (z.B. Kunden, Vertrieb, Vorgesetzter, andere Projektleiter),
Erkennung von Risiken und Ergreifung von Maßnahmen sowie
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Thank You.Thank You.Thank You.Thank You.
Ingmar IckerottIngmar IckerottIngmar IckerottIngmar [email protected]@[email protected]@bertelsmann.de+49(5241)80+49(5241)80+49(5241)80+49(5241)80----88474 88474 88474 88474
Philipp KlapperPhilipp KlapperPhilipp KlapperPhilipp [email protected]@[email protected]@bertelsmann.de+49(5241)80+49(5241)80+49(5241)80+49(5241)80----40563405634056340563