ecommerce chapter two

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  • 8/18/2019 ECommerce Chapter Two

    1/7

    - 1 - 

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  • 8/18/2019 ECommerce Chapter Two

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    - 2 - 

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    1. 

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    1.

      BC (B2C)

      BB (B2B)

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  • 8/18/2019 ECommerce Chapter Two

    3/7

    3

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    Customer identifies a need

    Search for the product or services to

    satisf the need

    Receives the product or service

    (Delivery logistics, inspection and

    acceptance)

    Makes payment

    Gets service and warranty claims

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    4

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  • 8/18/2019 ECommerce Chapter Two

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    5

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    6

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  • 8/18/2019 ECommerce Chapter Two

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    7

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