ecommerce banking products in pakistan v 1 5 full

8/14/2019 Ecommerce Banking Products in Pakistan v 1 5 Full

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Comparative Analysis

of the

E-COMMERCE PRODUCTS

in the

BANKING SECTOR OF PAKISTAN

Prepared by:

AAMIR ANWARALI

Intern Ecommerce Department

July 14, 2008


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Document Information

Category Information

Document E-Commerce Products in Banking Sector of Pakistan

Version 1.5

Author(s) Aamir AnwarAli

Approver(s) Taaha Khan, Sadya Siddiqui

Date Completed 12 July, 2008

Originating Unit Ecommerce

Description of Version Comparative Analysis of E-Commerce Products in Banking Sector of Pakistan


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Modification History

Author Date Version Description

Aamir Anwar Ali June 12, 2008 1.0 Description of E-Commerce Products

Aamir Anwar Ali June 16, 2008 1.1 Classification of Ecommerce products features into standard category

Aamir Anwar Ali June 18, 2008 1.2 Comparative Analysis of the ecommerce productsAamir Anwar Ali July 1, 2007 1.3 Additional reports and one pager view of comparison is added

Aamir Anwar Ali July 10, 2008 1.4 Doubtful features were audited and revised

Aamir Anwar Ali July 12, 2008 1.5 Data regarding web traffic is added.


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TABLE OF CONTENT

What is E-Commerce? _________________________________________________________ 6

E-Commerce in Banking Perspective ______________________________________________ 7

Purpose of the Study ___________________________________________________________ 8

Scope for the Study ____________________________________________________________ 9

Description of Ecommerce Products of Banks

First Women Bank Limited _____________________________________________________ 11

National Bank of Pakistan _____________________________________________________ 12

Bank of Khyber ______________________________________________________________ 17

The Bank of Punjab ___________________________________________________________ 18

Allied Bank of Pakistan ________________________________________________________ 19

Arif Habib Rupali Bank Ltd. ____________________________________________________ 24

Askari Bank Limited __________________________________________________________ 26

Atlas Bank __________________________________________________________________ 28

Bank Alfalah ________________________________________________________________ 29

Bank Alhabib ________________________________________________________________ 30

Bankislami Pakistan Limited ___________________________________________________ 37

Crescent Commercial Bank ____________________________________________________ 39

Dubai Islamic Bank __________________________________________________________ 40

Emirates Global Islamic Bank Ltd _______________________________________________ 43

Faysal Bank Limited __________________________________________________________ 44

First Dawood Islamic Bank Ltd. _________________________________________________ 47

Habib Bank Limited __________________________________________________________ 48

Habib Metropolitan Bank ______________________________________________________ 50

JS Bank ____________________________________________________________________ 53

MCB ______________________________________________________________________ 54

Meezan Bank ________________________________________________________________ 58

My Bank Ltd ________________________________________________________________ 60


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NIB Bank ___________________________________________________________________ 62

Saudi Pak Commercial Bank Ltd. ________________________________________________ 64

Soneri Bank Ltd. _____________________________________________________________ 66

Standard Chartered Bank Limited _______________________________________________ 68

United Bank Limited __________________________________________________________ 71

Citibank Pakistan ____________________________________________________________ 75

ABN Amro __________________________________________________________________ 78

Al-Baraka Islami Bank ________________________________________________________ 79

HSBC Bank Middle East Limited ________________________________________________ 80

KASB Bank _________________________________________________________________ 81

Appendices

Feature Wise Count Of Banks __________________________________________________ 83

Feature Wise Count Of Banks (Foreign Remittances) ________________________________ 84

Feature Wise Count Of Banks Internet Banking ___________________________________ 85

Feature Wise Count Of Banks Mobile Banking ____________________________________ 86

Banks With No Ecommerce Products _____________________________________________ 87

Web Traffic For Websites Of Various Banks _______________________________________ 88

Bankwise List Of Features _______________________________________ 92

Feature-Wise List Of Banks_______________________________________ 97

Summarized Single Page Feature-Bank View ___________________________ 103


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WHAT IS E-COMMERCE?

One of the inherent problems with the technology related terminologies is that these terms

coin up quite earlier than the development of their definition. Besides, the world of

information technology is so dynamic that one definition given at one point of time appears

to be inappropriate at another point of time.

Same is the case with E-Commerce. With the rapid growth in the trend of e-commerce, across

different industries, each defined it in their own way. However, a very basic definition might

be to perform the business using telecommunication and/or computer networks. In addition

to this, the narrow concept of ecommerce restricts it only to those commercial activities that

involve some transaction (exchange of values) and thus they define it as buying and selling

over internet. On the other hand, a broader definition of this term includes a greater range ofactivities under its domain.

For the purpose of this paper, the definition of ecommerce has been defined as follows:

An activity carried over internet or telecommunication network which is a part of some

revenue generating business model and involves selling (not necessarily selling for cash, but

having some direct or indirect monetary motive) one of the following:

Product (Tangible or Digital)

Services Information


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E-COMMERCE IN BANKING PERSPECTIVE

In the banking perspective, the more commonly used terms are that of e-banking or m-

banking. In terms of their purpose, these terms are the off-shoots of e-commerce itself, applied

for the product or service or information selling (refer to the definition of operation

definition of ecommerce in previous section to understand what does selling mean in this

paper) related to banking.

Thus, one way or other, if a bank shows the balance in the account of customer on his request

through SMS (short messaging service), even it is information selling. As this service of

providing information was the part of agreement between the customer and the bank when he

opened the account or subscribed for the service.

In this perspective, the e-commerce products in banking can be divided into three broad

dimensions, in terms of the nature of product/service/information. These three types are:

Internet Banking

Mobile Banking

Foreign Remittances

However, this is not the only possible way to categorize. There may be other ways too. These

classifications are based on the existing services offered by the Pakistani Banks.


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PURPOSE OF THE STUDY

This study is aimed to:

Identify various ecommerce products provided by the banks in Pakistan

Explore the features provided with each service

Develop a description of the services offered by each of the bank in such a way that it

serves as the comprehensive collection of most of the e-commerce products available in

the banking sector of Pakistan, so that comparative analysis can be carried out.


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SCOPE FOR THE STUDY

As defined earlier, the range of ecommerce products in the banking sectors is

identified, explored and presented in the light of the operation definition of

ecommerce presented above.

This report will be covering the banks listed in the Statistics on the Scheduled Banks

in Pakistan (June 2007), Appendix II. (Excluding specialized banks)


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FIRST WOMEN BANK LIMITED

Currently, there is no ecommerce product offered by First Women Bank Limited.


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NATIONAL BANK OF PAKISTAN

E-COMMERCE PRODUCTS:

1. NBP PakRemit

a. OverviewPakremit is an internet based Home Remittance Service. This service is available toU.S. residents for sending money to their family and friends in Pakistan. One must have avalid US Dollar account with a U.S. bank or a US Dollar credit or debit card in order toremit funds through this channel.

Remitters in USA can log on to NBPs user friendly website, www.pakremit.com andeasily remit funds to Pakistan from the comfort of their homes, in a matter of minutes.

The service is fully secure with advance encryption application and is available for use 24

hours a day, 7 days a week. Fees and exchange rate have been set at competitive levels and

the remitters have the ability to track delivery of funds as well.

b. Process1. Remitters log on to www.pakremit.com and after completing the registration process,

are able to remit funds. The whole process takes a few minutes.


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2. Log in to your account.


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3. Funds in Pak Rupees can be sent to beneficiaries, having an account with any bank in

Pakistan, including NBP. While funds are credited directly to beneficiaries maintaining

accounts with NBP, a pay order or demand draft is couriered to other banks for their

customers. Pay order or demand draft can also be couriered directly to the

beneficiarys office or home, if requested by the remitter.

For NBP Beneficiaries

For Non-NBP Beneficiaries:

4. Funds in US Dollars can be sent only to a Beneficiary maintaining a US Dollaraccount with one of NBPs Foreign Exchange Branches. Click here for details of NBP

Foreign Exchange Branches.

TransferredImmediately

PayOrder

Through

Courier

Deliver athome Deliveryatthebankofbeneficiary


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Advantages of PakRemit:

Online service. No paperwork required. No need to visit any bank.

Send home remittances to Pakistan from a US bank account or Visa/MasterCard.

Types of home remittances:

Send Pak Rupees to beneficiary's bank account at any bank in Pakistan Send a Pak Rupee Pay Order/Demand Draft directly to beneficiary's residence or work

place.

Send US Dollars to beneficiary's bank account at any NBP foreign exchange branch in

Pakistan

Fees

If to be paid in PKR:

TransactionBetween USD0andUSD7500

TransactionFee FlatfeeofUSD9.00plus2.89%oftransactionamount.

IftobepaidinUSD


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NATIONALBANKOFPAKISTAN

Serial No. E-Commerce Products and Features Available

1 Foreign Remittances 2 Internet Banking

2.1 Account Management2.1.1 Balance View

2.1.2 Manage Accounts Details

2.1.3 Mini statement on net

2.1.4 Opening a new Account using Internet Banking

2.2 Alerts

2.3 Bill Payment

2.3.1 Making Demand Drafts/ Pay Orders

2.3.2 Paying Credit Card Bill

2.3.3 Payment of Utility Bill over internet

2.4 Cheque Management

2.4.1 Cheques in Transit status

2.5 Complain Management

2.5.1 Lodging the Complaint

2.5.2 Tracking the Complaint2.6 Corporate Banking

2.7 Credit Card Management

2.7.1 Block the credit and /or debit card

2.8 Fund Transfer

2.8.1 Add a payee

2.8.2 Bulk Fund Transfer

2.8.3 Foreign currency Transfer

2.8.4 Fund Transfer between the multiple accounts of same customer

2.8.5 Fund Transfer Through Internet within same bank

2.9 Loan Management

2.9.1 Viewing Dues

2.9.2 Viewing next Due Date

2.10 Requests

2.10.1 Cheque Book Request on internet2.10.2 Statememnt Request on internet

2.11 Standing Orders

2.12 Value added info

3 Mobile Banking

3.1 Account Management

3.1.1 Blocking an account

3.1.2 Check balance through mobile

3.1.3 Check limits through mobile

3.1.4 Mini Statement on Mobile

3.2 Alerts

3.3 Bill Payment

3.3.1 Purchase of Prepaid Cards through Mobile

3.3.2 pay Bill through Mobile

3.3.3 View Bill through Mobile3.4 Fund Transfer

3.5 Online shopping

3.5.1 Purchase of Cakes through Mobile

3.5.2 Purchase of Flowers through Mobile

3.6 Requests

3.6.1 Cheque Book Request on mobile

3.6.2 Statememnt Request on mobile

No. of Categories into which the bank offers e-commerce products 1


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BANK OF KHYBER

Currently, there is no ecommerce product offered by Bank of Khyber.


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THE BANK OF PUNJAB

E-Banking:

Details not available on website.


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ALLIED BANK OF PAKISTAN

ECOMMERCE PRODUCTS:

1. Allied Direct:

Allied Direct is the internet banking service provided by the Allied Bank of

Pakistan to its customers.

a. How to Start: Register yourself on Allied Direct website using the online registration

process. A confirmation will be sent to your given email addresses on

registration and after approval of your request for using this service.

Once your request is approved, an ACTIVATION KEY will be sent to

your email address. Use this Activation Key to activate your account.

Activate your account by visiting your nearest Allied Bank ATM. After

entering your ATM PIN Select "Internet Banking" under "Other

Services". You will need to key in 8 digits Activation Key received

through email. On successful activation you will get a message on ATM

screen as well as on paper receipt.

Once your Internet Banking is activated, visit our website. After

entering the User ID, Activation Key and other information, you will

be required to specify the password to log in to Allied Direct. After theverification of the information, you will be able to enjoy a host of

benefits including Funds Transfer and Online Bill Payments with few

simple clicks.

b. Registration:


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To signup for Allied Direct Internet Banking, you need to have a active

and valid ATM card. Follow the SIGN UP HERE link on the main

page to register your self. Registration processes in broken into 3 simple

steps

On step 1, you need to enter your ATM Card # and your user id whichyou wish to used for your login. All Allied Direct userids are unique so

the system will check for the availability of your userid when you click

on the CHECK AVAILABILITY button.

The second step is to accept the terms and conditions of the service.

Please note that this is an electronic leagal form. Please read carefully

before accepting the terms of service.

In this step, you need to enter your personal details. Please note that

most of the fields in this form are mandatory.

Your email address is important to us and Bank will be communicatingwith you from time to time regarding the service upgrades and notices.

Please make sure that you enter your valid email address


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c. Features:

Account SummaryMy Accounts section lets you view summary of your Allied

Bank accounts. You can mange accounts, view statement,or request for cheque book. You will be able to view all ofyour linked accounts from the main page. This page willgive summary of your accounts including last obtainedbalance.

Mini Statement

Mini statement is the last 8 transaction of your account.

To view, click on the account title. You can also savethe statements by clicking on the Save as XL icon inMicrosoft Excel format.

Fund Transfer

This page will let you transfer funds online to your other accounts or to anyAllied Bank account holder with-in the country.Select Account you wish to pay from and from the Payee List select theaccount you want to pay to. If the account is not listed, you can enter his/herinformation by selecting the new NEW PAYEE and entering Branch code,and Account number. Enter Beneficiary email if you want intimation of thefund transfer to be sent to him. On the transaction detail section, enter theamount you wish to transfer along with financial PIN.Particular is optional. You can enter comments and details about thetransaction. Click on the TRANSFER button to proceedAll of the payees that were not in the list will be added to the payee list onceyou transfer the amount to their account.

MISCELLANEOUS FUNCTIONS

Lost ATM Card Reporting

In an event when you loose your ATM card, you can report the incident fromthis page. By clicking on the REPORT button, your card will be blockedalong with all ATM facilities. Once the ATM card is blocked, you have tocontact your branch for re-issuance of the card.


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Cheque Book Request

book can be requested online. Select your account and click on the SUBMITREQUEST button. Your request will be sent to your branch and you will benotified when to collect it.

Generate Financial PIN

Every time you do a transaction using Allied Direct such as Fund Transfer orBill Payment, you will be prompted to enter your Financial PIN. If you do notremember your PIN, click on the GENERARTE FINANCIAL PIN link togenerate a new PIN for your account. This PIN will be emailed to your emailaddress registered with Allied Direct Service.


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ALLIED BANK OF PAKISTAN


1 Foreign Remittances

2 Internet Banking





2.2 Alerts

2.3 Bill Payment




2.4 Cheque Management 02.4.1 Cheques in Transit status

2.5 Complain Management 02.5.1 Lodging the Complaint




2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests

2.10.1 Cheque Book Request on internet

2.10.2 Statememnt Request on internet 2.11 Standing Orders


3 Mobile Banking






3.2 Alerts

3.3 Bill Payment



3.3.3 View Bill through Mobile

3.4 Fund Transfer3.5 Online shopping



3.6 Requests





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Arif Habib Rupali Bank Ltd.

E-Banking:

e-banking is one of the fastest and most convenient ways to access your AHB Accounts, you

can View your Balance, Transfer Funds to your other account at AHB.

Using your unique Username and Password, you can perform many banking transactions,whenever and wherever you want, from any PC with Internet access. It's safe, convenient and

FREE.

With AHB e-banking you can perform the following functions:

View Balances and Transactions in your accounts Request Cheque Book View Cheques Deposited/Returned Download Statements of your account Transfer funds between your AHBL accounts Activate/Suspend ATM card Change ATM withdrawal Limit Send SMS messages Apply for AHB e-alert service Provide feedback on Customer Services survey


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SerialNo.

E-Commerce Products and Features Available


2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment






2.5.2 Tracking the Complaint

2.6 Corporate Banking



2.8 Fund Transfer

2.8.1 Add a payee



2.8.4 Fund Transfer between the multiple accounts of samecustomer


2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests


2.10.2 Statememnt Request on internet2.11 Standing Orders


3 Mobile Banking






3.2 Alerts

3.3 Bill Payment







3.6 Requests



No.ofCategoriesintowhichthebankofferse

commerceproducts4

ARIF HABIB RUPALI BANK


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ASKARI BANK LIMITED

Internet Banking:

Account Management

Bill Payment

Fund Transfer to own accounts

Mobile Banking:

Not Available


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Serial No. E-Commerce Products and Features Availability


2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment







2.6 Corporate Banking2.7 Credit Card Management


2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests


2.10.2 Statememnt Request on internet



3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer

3.5 Online shopping3.5.1 Purchase of Cakes through Mobile


3.6 Requests




ASKARI BANK


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ATLAS BANK

Currently, there is no ecommerce product offered by Atlas Bank.


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BANK ALFALAH

Currently, there is no ecommerce product offered by Bank Alfalah.


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BANK ALHABIB

ECOMMERCE PRODUCTS:

1. Net Banking:

a. Overview:It is an internet banking facility available to the customers of Bank AlHabib

b. Features:


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Balance inquiry

Account statement


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Cheques in clearing

Funds transfer

Change password


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Remittance request

Usage history


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BANK ALHABIB

Serial No. E-Commerce Products and Features AVAILABILITY


2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment








2.7 Credit Card Management2.7.1 Block the credit and /or debit card

2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests



2.11 Standing Orders2.12 Value added info

3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer

3.5 Online shopping



3.6 Requests





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BANKISLAMI PAKISTAN LIMITED

Internet Banking:

Account Management Fund Transfer to own linked account


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BANK ISLAMI LIMITED

SerialNo.

E-Commerce Products and Features Availability


2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment




2.4 Cheque Management 0


2.5 Complain Management 0





2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests




3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer

3.5 Online shopping



3.6 Requests



No. of Categories into which the bank offers e-commerceproducts

2


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CRESCENT COMMERCIAL BANK

Currently, no ecommerce product is offered by Crescent Commercial Bank.


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DUBAI ISLAMIC BANK

ECOMMERCE PRODUCTS:

1. Al Islami Online Banking

Account Related

View your balance summary. Know where things stand with a glance at the figures! View your Account Statements. You can view them online, download them or emailto your account.

View status of Processed and Pending Cheques. Open new accounts. Open Fixed Deposit Accounts. Order new ATM/Visa Debit Card. Block your Visa Debit Card.

Fund Transfers and Payments

Transfer funds between your accounts with DIBPL. Transfer funds to another DIBPL customer. Foreign Currency Transfer.

Demand Drafts and Cheques

Have Pay Orders and Demand Drafts made. Order Cheque Books.


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DUBAI ISLAMIC BANK

SerialNo.



2 Internet Banking2.1 Account Management

2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment








2.5.2 Tracking the Complaint 2.6 Corporate Banking



2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.5 Online shopping



3.6 Requests




9


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EMIRATES GLOBAL ISLAMIC BANK LTD

Currently, there are no ecommerce products offered by Emirates Global Islamic Bank Limited.


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Maintain Beneficiary Account Maintain Billing Details

ALERTS Payment Alerts Funds Low Term Deposit Maturity Trade Finance Alerts

CUSTOMER SERVICE View Rights Apply for Deposit Account Request Chequebook Request Stop Cheques Lost Remittance Enquiry

Report Lost Payment Order Report Lost Demand Drafts Report Lost Travelers Cheques Maintain Shortcuts Change Password View Corporate Profile

LOAN ACCOUNT Account Summary Repayment Schedule & Summary

Outstanding Details Disbursement Details Facility Details Loan Calculator

TRADE ACCOUNT Trade Finance Summary LC Details SG Details Bill Details

Charges Summary Apply for New LC Request to Amend Active LC


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FAYSAL BANK

SerialNo.



2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment











2.8 Fund Transfer

2.8.1 Add a payee



2.8.4Fund Transfer between the multiple accounts of samecustomer


2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests

2.10.1 Cheque Book Request on internet 2.10.2 Statememnt Request on internet



3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer

3.5 Online shopping



3.6 Requests




8


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FIRST DAWOOD ISLAMIC BANK LTD

EConnect:

Information is not available on website. On phone, they declined the availability of this

service and told that it would be launched in July.

SMS Banking:

Information is not available on website. On phone, they declined the availability of thisservice and told that it would be launched in July.


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HABIB BANK LIMITED

Internet Banking:

Account Management

Making Pay Orders

Fund transfer

Mobile Banking:

SMS alerts are available only for credit card customers.


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HABIB BANK LIMITED

SerialNo.




2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment











2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment







3.6 Requests




3


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HABIB METROPOLITAN BANK

ECOMMERCE PRODUCTS:

1. HMB GSM Mobile Banking

Services Offered:


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2. HMB WEBINFOServices Offered:

Uptodate Account Balance

Cheques in Clearing

Account statement Indicative Foreign Exchange Rates.

3. HMB ESALARY:

Through this service Salary disbursement to the employees of our valued corporatecustomers is done electronically.

The Opening and maintenance of all salary accounts are managed form a central location.

There are no charges on minimum balance in salary accounts.

The individual Salary accounts are also eligibile to apply for HMB Personal & AutoLoans.

All banking services that include Electronic fund transfer (EFT) , Demand Draft (DD) ,

Telegrapic Transfer (TT) are available to e-Salary account holders. The Minimum monthly salary disbursement per corporate customer is Rs. 1 Million.

Charges per salary Rs. 50/- or minimum ofRs. 5,000/-.

Free ATM / Debit Cards will be issued to all e-salary customers at the time of openingaccounts.

Free Web/Teleinfo services to facilitate balance inquiry and otherservices 24/7.


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HABIB METROPOLITAN BANK

SerialNo.



2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment











2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests


2.10.2 Statememnt Request on internet2.11 Standing Orders


3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer

3.5 Online shopping



3.6 Requests




5


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JS BANK

Currently, there are no ecommerce products offered by JS Bank.


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MCB

ECOMMERCE PRODUCT:

1. Virtual Banking:a. Overview:

Virtual Banking is the internet banking service provided by MCB to its customers.

b. Services Offered: Detailed Account Summary of all listed accounts.

Mini-statements of each of the listed accounts showing recent transaction historyfor that account(s).

Statement-by-Period of each of the listed accounts, based on the period specified.


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Immediate or Scheduled Transfer of Funds between your own accounts, as wellas to third-party accounts setup as beneficiaries, maintaining accounts with

MCB.

Scheduling of One-Time as well as Recurring Funds Transfers.

Payment of utility bills for registered Utility Companies.

Immediate or Scheduled Bills Payment. Scheduling of One-Time as well asRecurring bill payments. Option for Full or Partial payment based on the

payment conditions specified by a particular Utility Company.

Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salaryto the corporate employees, who maintain accounts with MCB.

Cheque Book Request for any of your listed accounts.


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Payment/Transfer Alerts for reminding, in advance, prior to the processing ofspecified payments and transfers.

Personal Alerts for reminding of pre-specified events and occasions

2. Mobile Banking

Services Offered:

Balance Inquiry

Mini Statement

PIN Selection

PIN Change

Blocking an Account

Un-Blocking an Account


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MCB

SerialNo.




2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment












2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment







3.6 Requests





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MEEZAN BANK

ECOMMERCE PRODUCT:

1. Internet Banking:

Features Offered:

Balance inquiry of multiple accounts

View account statement

Real time cheque status and stop payment request

Cheque book and payorder request

Lodging and tracking status of complaints

Change of mailing address and contact details

Account activity alerts


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MEEZAN BANK




2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment








2.5.2 Tracking the Complaint 2.6 Corporate Banking



2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment







3.6 Requests





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MY BANK LTD

ECOMMEREC PRODUCTS:

1. My ebank: Account management

2. Mobile BankingInformation not available on website. According to phone banking agent, the service is

not available.


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MY BANK LIMITED

SerialNo.



2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment











2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer



3.6 Requests




1


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NIB BANK

Currently, there are no ecommerce products offered by NIB.

Only SMS alerts are available. It is expected that these services will be launch by 2009,

according to Phone Banking agent.


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NIB BANK



2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment




2.4 Cheque Management


2.5 Complain Management





2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer



3.6 Requests





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SAUDI PAK COMMERCIAL BANK LTD.

ECOMMERCE PRODUCTS:

1. Transact Internet Banking:

With Saud Pak Transact you can enjoy these amazingly convenient internet Banking

facilities:

View up-to-date balance information

Mini Statement retrieval for last eight transactions made.

Perform fund transfers between accounts

Generate financial pin for secure fund transfer

Order check books and account statements.

Request for Payorders & Demand Drafts Receive SMS Alerts

Change your password online

2. Mobile Banking:Features Available:

Balance Inquiry.

Mini Statement.

Cheque Book Request.

Account Statement Request


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SAUDI PAK COMMERCIAL BANK



2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment











2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests




3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer



3.6 Requests





66/106

SONERI BANK LTD.

ECOMMERCE PRODUCTS:


Only account management facilities are available.


67/106

SONERI BANK LIMITED

SerialNo.




2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment












2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests




3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer

3.5 Online shopping



3.6 Requests




1


68/106

STANDARD CHARTERED BANK LIMITED

ECOMMERCE PRODUCTS:


Services Offered:

Account Services

Under this section you can, view your account information, download the accountstatement, request for a cheque book, request for an account statement by mail,

ascertain the status of your issued cheques and check on the remittances received.

Fund transfers

Here you can make an account to account transfer. You can also set-up standing orders

to make the process simpler and save time.

Payments

Make your Credit Card payment from your Standard Chartered Bank account.

Card services

With iBanking you can view your complete Credit Card details. You can view the

Credit Card statement, determine the minimum amount due, request for a credit limit

increase and even make an online card payment.

Personal update

In this section, iBanking offers you the facility to manage your personal information,

your password, address and all other personal information related to the service.

2. Mobile Banking:

Features Available:

Alerts


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Inquiries


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STANDARD CHARTERED PAKISTAN



2 Internet Banking





2.2 Alerts

2.3 Bill Payment












2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer



3.6 Requests





71/106

UNITED BANK LIMITED

ECOMMERCE PRODUCTS:

1. Net Banking:

Features Available:

My Accounts

Manage Multiple Accounts

24/7 Account Access

Real-Time Account Balance & Summary

Download Statement Access your Credit Card and Cashline Account

Pay Anyone

Fund Transfer with Portfolio

Door Step Check Delivery

Third Party Fund Transfer

Prepaid and Bills

Prepaid Vouchers Utility Bills

Mobile Bills

UBL Bills

UBL Funds Investment

Online Shopping


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Alerts

Balance Alert

Statement Alert

Transaction Alert

Cheque Tracking Alert Low/High Balance Alert

Standing Orders

Blocking Debit Cards

2. Orion:

Overview:

Orion revolutionizes the way you spend money.

For too long your mobile phone has been a simple mode of communication, UBL is

about to change that.

UBL introduces yet another first-of-its-kind service in Pakistan; Orion is the First

Complete Mobile Payments Solution ever to be launched in the country. This means

that you can now buy, pay and share real money using the SMS facility on your

mobile phone.

Thats right; it is now amazingly easy for you to buy your prepaid talk time minutes,

view your utility bills and even pay them off through your mobile phone. With

simply an SMS, you can now send and receive actual money from friends and family.

With Orion you dont need a special SIM, GPRS connection not even a bank account!

Services:

Buy prepaid cards

Share & send money


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Send Flowers & Cakes

View your current bill

Pay your bills

Load money from your UBL account (for UBL Account holders)

Unload money to your UBL account (for UBL Account holders) Load money from a branch (for non-UBL account holders)

Unload money to a branch (for non-UBL account holders)

Check balance and limits

3. E-Transaction Accounts:

E-Transaction account is the comprehensive package including orion and netbanking,

besides the features of regular account.

4. NRP Click n Remit:

It is an online remittance solution for US resident Pakistani to send money to

Pakistan.

(For payment in PKR and Method of Payment Internet Check)

5. NRP Click n Bank

It is an account that foreigners can open to streamline their remittances.


74/106


75/106

CITIBANK PAKISTAN

ECOMMERCE PRODUCTS:


Features Available:

Account Information

View account details and activity

View balance summary

Download account activity

Transfers and Payments

Transfer funds between your accounts with Citibank Pakistan

Transfer funds to another Citibank Pakistan customerForeign Currency Transfer

Payments

Utility Bill PaymentsPay your Citibank Credit Card Bill

Demand Drafts and Manager checks

Issuance of Demand Drafts

Issuance of Manager checks Pak Rupee Only

Payee List

Add a New Payee

See or Delete Payees


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Customer Services

Change PINOrder for statement of account

Order for check bookRecommend a friend

Update your contact information

Rate Information

Foreign currency exchange rate

Interest/profit rate

Messages

Read new messages

Send messages

Read saved messages


77/106

CITIBANK PAKISTAN

SerialNo.



2 Internet Banking





2.2 Alerts

2.3 Bill Payment












2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests





3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.4 Fund Transfer



3.6 Requests





78/106

ABN AMRO

Currently, there are no ecommerce products offered by ABN AMRO.


79/106


80/106

HSBC BANK MIDDLE EAST LIMITED

Currently, there are no ecommerce products offered by HSBC.


81/106

KASB BANK

ECOMMERCE PRODUCTS:

1. Internet Banking: Account Management

Bill Payment

Fund Transfer

Requests

2. Mobile Banking: Account Management

SMS Alerts

Bill Payment


82/106

KASB BANK



2 Internet Banking


2.1.1 Balance View




2.2 Alerts

2.3 Bill Payment







2.5.1 Lodging the Complaint2.5.2 Tracking the Complaint




2.8 Fund Transfer

2.8.1 Add a payee





2.9 Loan Management

2.9.1 Viewing Dues


2.10 Requests




3 Mobile Banking






3.2 Alerts

3.3 Bill Payment




3.5 Online shopping



3.6 Requests





83/106

APPENDIX I

Feature Wise Count of Banks

Categories SubCategories Total

Account Management Balance View 18

Blocking an account 1

Check balance through mobile 4

Check limits through mobile 2

Manage Accounts Details 17

Mini Statement on Mobile 2

Mini statement on net 18

Opening a new Account using Internet Banking 2

Unblocking an account 1

Alerts Alerts 16

Bill Payment Making Demand Drafts/ Pay Orders 8

Pay bill through mobile 1

Paying Credit Card Bill 4Payment of Utility Bill over internet 7

Purchase of Prepaid Cards through Mobile 1View Bill through Mobile 1

Cheque Management Cheques in Transit status 3

Complain Management Lodging the Complaint 2Tracking the Complaint 2

Corporate Banking Corporate Banking 2

Credit Card Management Block the credit and debit card 2

Foreign Remittances Foreign Remittances 2

Fund Transfer Add a payee 5

Bulk Fund Transfer 3Foreign currency Transfer 2

Fund Transfer 1

Fund Transfer between the multiple accounts of same customer 13Fund Transfer Through Internet within same bank 11

Loan Management Viewing Dues 2Viewing next Due Date 2

No Product No Product 12

online shopping Purchase of Cakes through Mobile 1

Purchase of Flowers through Mobile 1

Requests Cheque Book Request on internet 10

Cheque Book Request on mobile 1Statememnt Request on internet 9

Statememnt Request on mobile 1

Standing Orders Standing Orders 3

Value added info Value added info 3

(for details, refer to appendix VI and VII)


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APPENDIX II

Feature Wise Count of Banks (Foreign Remittances)

Type: Foreign RemittancesTotal two banks are offering online foreign remittance facility.

1. United Bank Limited

2. National Bank Limited


85/106

APPENDIX III

Feature Wise Count of Banks Internet Banking

Type: Internet BankingCategories SubCategories Total

Account Management Balance View 18

Manage Accounts Details 17

Mini statement on net 18

Opening a new Account using Internet Banking 2

Alerts Alerts

Bill Payment Making Demand Drafts/ Pay Orders 8

Paying Credit Card Bill 4

Payment of Utility Bill over internet 7

Cheque Management Cheques in Transit status 4Complain Management Lodging the Complaint 2

Tracking the Complaint 2

Corporate Banking Corporate Banking 2

Credit Card Management Block the credit and / or debit card 3

Fund Transfer Add a payee

Bulk Fund Transfer 3

Foreign currency Transfer 2

Fund Transfer between the multiple accounts of same customer 13

Fund Transfer Through Internet within same bank 11

Loan Management Viewing Dues 2

Viewing next Due Date 2

Requests Cheque Book Request on internet 10

Statememnt Request on internet 9

Standing Orders Standing Orders 4

Value added info Value added info 3



86/106

APPENDIX IV

Feature Wise Count of Banks Mobile Banking

Type: Mobile BankingCategories SubCategories Total

Account Management

Blocking an account 1

Check balance through mobile 4

Check limits through mobile 2

Mini Statement on Mobile 2

Alerts Alerts

Bill Payment Pay bill through mobile 1

Purchase of Prepaid Cards through Mobile 1

View Bill through Mobile 1

Fund Transfer Fund Transfer 1online shopping Purchase of Cakes through Mobile 1

Purchase of Flowers through Mobile 1

Requests Cheque Book Request on mobile 1

Statememnt Request on mobile 1



87/106

APPENDIX IV

BANKS WITH NO ECOMMERCE PRODUCTS

There are 12 banks with no ecommerce products. These are:

ABN amro

Al-Baraka Islami Bank

Atlas Bank

Bank Alfalah

Bank of Khyber

Crescent Commercial Bank

Emirates Global Islamic Bank Ltd

First Dawood Islamic Bank Ltd.

First Women Bank Limited

HSBC Bank Middle East Limited

JS Bank

The Bank Of Punjab


88/106

Appendix V

WEB TRAFFIC FOR WEBSITES OF VARIOUS BANKS

In the context of ecommerce, especially where majority products are internet based, one ofthe measures of the success of its ecommerce product portfolio is the internet hits. Given

below is the data for web-traffic compiled for above mentioned banks.

BANK RANK(lowest to highest)

REACH (per 100 millionglobal internet users)

United Bank Limited 36,201 3070

MCB 46,532 2520

Askari Bank Limited 63,856 1610

Habib Metropolitan Bank 103,719 1110

Meezan Bank Limited 126,531 840 Allied Bank Limited 157,593 730

National Bank of Pakistan 174,218 720

Bank AlHabib 199,270 540

Habib Bank Limited 240,387 420

Dubai Islamic Bank 290,286 330

Faysal Bank Limited 379,099 260

Soneri Bank Limited 463,636 220

KASB Bank 504,650 210

Citibank 382,679 200

NIB Bank 469,165 200Saudi Pak Commercial Bank 723,399 120

Arif Habib Rupali Bank 816,633 110

My Bank Limited 1,299,771 64

Standard Chartered Bank 2,304,847 45

Bank Islami Limited 2,070,212 44

Rank and Reach of websites of Banksof each of the e-commerce products providing banks


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90/106

(Averageoflast3months)


91/106


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AppendixVI

BankName Types Categories SubCategoriesABNAMRO NoProduct NoProduct NoProduct

ALBARAKA

ISLAMIBANK NoProduct NoProduct NoProduct

ALLIEDBANKOF

PAKISTAN

Internet

Banking AccountManagement BalanceView

Manage

Accounts

DetailsMinistatementonnet

Alerts Alerts

BillPayment PaymentofUtilityBilloverinternet

CreditCardManagement Blockthecreditanddebitcard

FundTransfer Addapayee

FundTransferbetweenthemultipleaccounts

ofsamecustomer

FundTransferThroughInternetwithinsame

bank

Requests ChequeBookRequestoninternet

StatememntRequest

on

internet

ArifHabibRupali

BankLtd.

Internet


Ministatementonnet

Alerts Alerts

FundTransfer


ofsamecustomer


ASKARIBANK

LIMITED

Internet

Banking Account

Management Balance

ViewManageAccountsDetails

Ministatementonnet

BillPayment MakingDemandDrafts/PayOrders

PayingCreditCardBill

PaymentofUtilityBilloverinternet

FundTransfer


ofsamecustomer

ATLASBANK NoProduct NoProduct NoProduct

BANKALFALAH NoProduct NoProduct NoProduct

BANKALHABIBInternet


ManageAccountsDetails

Ministatementonnet


ChequeManagement ChequesinTransitstatus

FundTransfer


ofsamecustomer


93/106

AppendixVI

BankName Types Categories SubCategoriesFundTransferThroughInternetwithinsame

bank


StatememntRequestoninternet

BANKOF

KHYBER No

Product No

Product No

ProductBANKISLAMI

PAKISTAN

LIMITED

Internet



Ministatementonnet

FundTransfer


ofsamecustomer

CITIBANK

PAKISTAN

Internet



Ministatement

on

net

Alerts Alerts





ForeigncurrencyTransfer


ofsamecustomer


bankRequests ChequeBookRequestoninternet


Valueaddedinfo Valueaddedinfo

CRESCENT

COMMERCIAL

BANK NoProduct NoProduct NoProduct

DUBAIISLAMIC

BANK

Internet



Ministatementonnet

OpeninganewAccountusingInternetBanking

Alerts Alerts



ComplainManagement LodgingtheComplaint

TrackingtheComplaint

CreditCardManagement Blockthecreditanddebitcard



94/106

AppendixVI

BankName Types Categories SubCategoriesForeigncurrencyTransfer


ofsamecustomer


bank

Loan

Management Viewing

DuesViewingnextDueDate

Requests StatememntRequestoninternet

EMIRATES

GLOBALISLAMIC

BANKLTD NoProduct NoProduct NoProduct

FAYSALBANK

LIMITED

Internet



Ministatementonnet

OpeninganewAccountusingInternetBanking

Alerts Alerts



CorporateBanking CorporateBanking


BulkFundTransfer


ofsamecustomer

Fund

Transfer

Through

Internet

within

same

bank

LoanManagement ViewingDues

ViewingnextDueDate



StandingOrders StandingOrders

FIRSTDAWOOD

ISLAMICBANK

LTD. NoProduct NoProduct NoProduct

FIRSTWOMEN

BANKLIMITED NoProduct NoProduct NoProduct

HABIBBANK

LIMITED

Internet



Ministatementonnet

FundTransfer


bank


95/106

AppendixVI

BankName Types Categories SubCategoriesMobileBanking Alerts Alerts

HABIB

METROPOLITAN

BANK

Internet


Manage

Accounts

DetailsMinistatementonnet


FundTransfer BulkFundTransfer


MobileBanking Alerts Alerts

HSBCBANK

MIDDLEEAST

LIMITED NoProduct NoProduct NoProduct

JSBANK NoProduct NoProduct NoProduct

KASBBANK

Internet



Ministatementonnet


FundTransfer


ofsamecustomer


bank

Mobile

Banking Alerts Alerts

MEEZANBANK

Internet



Ministatementonnet

Alerts Alerts


ComplainManagement LodgingtheComplaint

TrackingtheComplaint


MUSLIM

COMMERCIAL

BANKInternet



Ministatementonnet

Alerts Alerts


FundTransfer BulkFundTransfer


ofsamecustomer


96/106

AppendixVI

BankName Types Categories SubCategoriesFundTransferThroughInternetwithinsame

bank




MobileBanking AccountManagement Blockinganaccount

Checkbalancethroughmobile

MiniStatementonMobile

Unblockinganaccount

MYBANKLTD

Internet



Ministatementonnet

NATIONALBANK

OFPAKISTAN

Foreign

Remittances ForeignRemittances Foreign

Remittances

NIBBANK MobileBanking Alerts Alerts

SAUDIPAK

COMMERCIAL

BANKLTD.

Internet



Ministatementonnet


Fund

Transfer


of

same

customerFundTransferThroughInternetwithinsame

bank



MobileBanking AccountManagement Checkbalancethroughmobile

MiniStatementonMobile

Alerts Alerts

Requests ChequeBookRequestonmobile

StatememntRequestonmobile

SONERIBANK

LTD.Internet



Ministatementonnet

STANDARD

CHARTERED

BANKLIMITED

Internet



Ministatementonnet


97/106

AppendixVI

BankName Types Categories SubCategoriesAlerts Alerts

CorporateBanking CorporateBanking

FundTransfer


ofsamecustomer


bankRequests ChequeBookRequestoninternet





Checklimitsthroughmobile

Alerts Alerts

THEBANKOF

PUNJAB NoProduct NoProduct NoProduct

UNITEDBANK

LIMITED

Foreign

Remittances ForeignRemittances ForeignRemittances

Internet



Ministatementonnet

Alerts Alerts




Cheque

Management Cheques

in

Transit

statusFundTransfer Addapayee


ofsamecustomer


bank





Checklimits

through

mobile

BillPayment Paybillthroughmobil

ecommerce banking products in pakistan v 1 5 full

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