Guest&Loyalty&Management&&Guest&Sa1sfac1on&Management&&Online&Reputa1on&Monitoring&&Social&Media&Management&&Mobile&Presence&

Eco introduces a new concept for managing guest loyalty: guests are rewarded in return for leaving feedback. With Eco Hospitality, Hotel operators better understand what guests really want, but more importantly, you can start building better relationships with your guests, by acting on their input and turn them into of your brand ambassadors.

Is the guest in room 206 coming back?

Reward for Feedback

Besides communicating directly with guests, our systems also crawl all major hotel rating sites, press releases, blogs and social media and analyze what the public has to say about each property or brand. Eco Hospitality thus becomes your single source of input from your customers, whether the information comes from twitter, facebook, the guest’s phone, or directly from the your rooms.

Online Reputation

Why stop at analyzing your own guests only and not the guest satisfaction at your competitors? Why not even extend offers to guests that stay at your competition? Using Eco Hospitality you can send rewards to guests staying at selected competing hotels (as long as they are not operators using Eco Hospitality themselves). You can even issue context sensitive rewards such as free breakfast vouchers if the guest complained about the high cost of breakfast at the competition.

Competitors

Eco Hospitality connects to virtually any source for feedback. Your guests can leave a feedback from their smart phones or even dial in from the comfort of their rooms. No typing is required. Guests can simply talk into their phones and Eco transcribes it automatically. Eco also connects to all important travel industry specific rating sites and collects ratings to analyze them. Even feedback about your property on social media network such as twitter or facebook are collected by Eco.

Collecting Feedback

Eco is packed with state of the art Artificial Intelligence technology: once a guest’s comment is collected, our machines analyze the content and rate and categorize the comment. We then aggregate this information in a manner relevant to the hospitality industry. Analyze public sentiment of your properties, what individual guests like and dislike. Surprise them with personalized gestures they will appreciate the next time they check in.

Analytics Using AI

The real value of feedback is that it is an invitation to react. Please your guests by issuing rewards in return for their contribution to your business. Eco’s reward system allows for extensive flexibility and is to use for the guests. You can e.g. define that specific rewards may only be redeemed on your website, helping you save commissions you would have paid to online brokers instead.

Reward

How it works

Rewards  

Messages  Guests  

Ra)ng  Sites  Social  Media  

Feedback  

Hotel  Operator  

How You Benefit From Eco

Control Your Guest Relation Eco puts you back in control of your guest relations. Interact with guests long after they’ve checked out. Understand your guests better through their feedback and determine how they make their reservations on their next visit.

Really Practical Rewards Program Your guests will find your rewards most useful because they are always accessible to them, as opposed to mailings or paper coupons.

Do Great on Rating Sites & Social Media Networks Now you can instantly determine how you are faring on rating sites and on social media networks and interact through the Eco portal directly. Eco has removed any complexity associated with managing several social media platforms by fully integrating Eco into all major platforms.

Save on OTA Commissions When your guests receive rewards from you such as discount vouchers for their next visit, you can direct them to your site to redeem their rewards. Save up to 25% on OTA commissions.

(…and your guests too!)

Mobile Presence Why invest into building your own mobile app, When you can have your own presence within the Eco App. Offer Promotions and share important information about your establishment to mobile consumers.

In Depth Guest Satisfaction Analytics

Understand what exactly makes your customers happy and find out what aggravates them the most

Rating & Social Media Monitoring Understand how exactly you are rated and positioned on the various rating sites. See who contributes the most to your property’s reputation online.

Interact with Guests

You can interact directly from Eco with your guests. Eco even highlights which comments are probably worth taken action on.

Understand Your Guest better

See the history of your guests experience with your properties. Understand what each one has to say about any of your product s& services.

Features

…that change the game

Define rewards you want to issue to guests that give you feedback. You can configure every aspect of the reward, who can earn it, how often it can be earned and how it can be redeemed.

Rewards Management

We will have you up & running within a few hours only. Simply go to www.geteco.com and request a free demo setup that will be configured to your own hotel’s needs. You will understand your guests better in no time.

Instantly Deployed

Eco is a BlueRock intelligence company. www.geteco.com | Miami +1 (305) 7225817 | Singapore T + 65 6733 8433

More Features

…that change the game

Instant Mobile Presence

Eco gives you an instant presence on a mobile app. Allow your guests to interact with you through their preferred smart phone. Share important items with them such as driving directions, Map information, reservation pages and allow them to collect their rewards from you on the phone. Using the eco App, you can also communicate with your guests.