ecm renovation roadshow: automation systems
TRANSCRIPT
Your Business Processes.
Streamlined.
ECM Automation Systems
• Any “Paper/Person-Centric” Process• Supporting Documents• Complex (Uncontrolled) Business
Processes
• Application & Claim Processing• Mortgage, Insurance, Government,
Education….• Benefits, Permits
• Employee Onboarding• Contracts Management / Invoice
Processing
ECM Automation Systems – Where?
• ROI < 9 months.• 50%+ increase in Productivity.
• Improved Customer Satisfaction.• Accelerated Revenue Cycles
• Enhanced Compliance• Actionable Analytics.
Prove It!
ECM Automation Systems – Why?
3 Core Components:• Smart Repository• Smart Workflow• Enterprise Integration
Additional Components may include:• Customer Self-Service Web/Portal• OCR-as-a-Service• Records Management• Zia OneView ™ - Actionable Analytics
ECM Automation Systems - What?
ECM Automation SystemsCase Study
The loan process
is paper intensive and
costly
Why
now?• Competition
• Increased Risks
• Leverage New Technologies
• Increased Costs (Compliance & Storage)
• Origination & Underwriting• Borrower Documents: W-2’s, 1040’s, Bank
Statements, 401k/IRA’s and more…• Paper, Email, Fax, Borrower Upload
• Closing• HUD-1 & Other Closing Docs• Business Process Integration• Loan Origination System (LOS) Integration
• Post Closing• Classify & Extract with ACE• GFE, TIL, HUD-1• Sort & Stack for Delivery
Zia Loan Automation System
• mFolder – docs + metadata
• Borrower Uploads, Email Integration
• Enterprise Document Management• Version Control• Enterprise Search• “Paperless Underwriting” – including
Annotation (Markup) of Documents• Document Assembly
• Automatic Records Management
How - Smart Repository
• Status – New, WIP, Complete
• Initiation of mFolder (Case)
• Routing – Review, Approve
• Classify & Extract
• Declare Record
How – Smart Workflow
• Zia LAS + Your LOS• Email & Office Integration• Viewer, Capture, Portal • LOS Integration
• Point-to-Point• Enterprise Service Bus
How - Enterprise Integration
Additional Components Borrower Site/Portal
• Secure Customer Login• Loan Origination• Upload Documents• Check Status
• Unique Landing Page• Simple Design & Branding• Asset Re-use Across Sites
In-Process Capture™ (IPC)
• Classification & extraction optimized for use WITHIN your document repository
• Capture by users within business process – by borrower, by document
Additional Components OCR-as-a-Service
Additional Components OCR-as-a-Service
Advanced Closing Extraction™ (ACE)
• Classification for Hundreds of Closing Document Types
• Extraction for Critical Closing Documents
• HUD-1, TIL, GFE
• State specific documents (CA, IL…)
• Tested/Validated with Leading Mortgage Company
• We said we save you time, we can prove it.
• Compliance & Management Metrics
• Reporting / BI Integration
• Managed by Zia OneView ™
Additional Components Actionable Analytics
Rapid ROI (< 9 months)50% > Process ImprovementAccelerated Revenue CyclesComplianceActionable Analytics
Loan originationUnderwritingClosingPost ClosingInvestor PrepCompliance
Zia Loan Automation System Delivers:
Demo!
Life Insurance Applications
ECM Automation Systems – Where Else?
New Life Insurance Applications• ~500 Unique Forms• ~ 6 million docs/year
Expensive + Slow + Error Prone• Agents – Upload to ECM system• Customers - Paper, Email, Fax• 3rd Parties – Paper to EDI (Lab
Results, Medical Forms)• Email/Fax – Print & Re-Scan
Previous Solution – More People.
Automation Case StudyRegional Life Insurance Company
Zia Insurance Automation System
Results:• Quick Wins with Discrete Projects
• Automate Classification• Forms – Version Control +
Redesign + Rationalization• Customer Portal• Automate Extraction • Actionable Analytics
• Reduced Costs• Reduced Delivery Time to
Underwriting = Time to Revenue• Reduced Error Rates
Questions?