Marian Ramos-Eclevia marian.eclevia@dlsu.edu.ph

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 1. Current Realities of Philippine DRS 2. Objectives and Limitation of the Study 3. Research Methodology 4.Results and Discussion 5. Success of Chat Reference

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 356 academic libraries 22 academic libraries offer DRS E-mail reference in the Philippines started in early 2000s 2008 - Ask-a-Librarian using IM and web form (asynchronous)

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Instant Messaging (Yahoo! Messenger and Gtalk) Meebo Livezilla Web forms In-house developed chat application Springshare LibChat

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Started in 2009 using Yahoo! Messenger and Gtalk! Opening hours Weekdays: 8:00AM to 12:00MN Saturdays: 8:00AM to 5:00PM

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Chat Reference Transactions in UP Diliman

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Chat Transactions, 2012

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Library Online Reference Assistant Launched in 2009 using Yahoo! Messenger Opening hours Monday Saturday 7:00AM to 8:00PM

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB LORA Transactions in Numbers

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Started using Springshare LibChat, May 2013 Chat widget embedded in various pages of the library website

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Chat Transactions, January-June 2013

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB To understand the librarians perceptions of quality chat reference services of selected academic libraries in the Philippines.

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB chat reference definition similarities and differences of reference interview in chat reference and traditional reference advantages and disadvantages of chat reference and in- person reference successful and less successful experience in chat reference perception

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB Critical Incident Technique

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 24 librarians and information specialists Questionnaires Max for Qualitative Data Analysis software (MAXqda)

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 20 females 4 males 13 have MLIS units 7 MLIS degree holder 21 licensed librarians 2 information specialists 1 Research Assistant

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 12 spent 1 year experience of chat reference 6 1-3 years on overall traditional reference desk experience 12 spent 0-8 hours per week chat reference

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 12.44 hours per week average hours chat reference 2.16 years average chat reference experience 8.05 years average overall traditional reference desk experience

IFLA SATELLITE MEETING::15-16 AUGUST 2013::NLB 4 respondents >17 hours per week chat reference All male respondents