Effective communicationEffective communication

Definition of Definition of Communication:Communication:

To express oneself in such a way that one is readily and clearly understood.

The exchange of thoughts, messages, or the like, as by speech, signals or writing.

Definition of Definition of Communication:Communication:

Communication is shared feelings/shared understanding.

If you can honestly achieve that goal, you are communicating.

To Change behaviour

To get action

To ensure understanding

To persuade

To get and give information

Communication GoalsCommunication Goals

Ways of Ways of communicationcommunication

Speaking

Visual Images

Writing

Body Language

One Way Communication

Memo

Fax

E-mail

LetterVoice mail

E-MAIL

• Email is dominant method of communicating in business.

• It is quick, inexpensive, flexible and convenient.

MEMO

HeaderSubject lineOpening paragraph

Supporting details/explanation

Closing

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TITLES

Two way Communication

Phone Call

In person

PHONE CALL

• Most employees have access to a phone call

• Using a telephone can be spontaneous and often friendly

IN PERSON

• Eye contact

• Keep smile

• Don’t dominate

Collaborative

Team Meeting

Consulting

Consensus

Decision making

Group problem solving

ORAL COMMUNICATION

Oral Communication

Face to Face communication

Using Mechanical devices for Communication

Face to Face Communication

Exchange of information, thoughts and feelings , when the participants are in the same physical contact

Meeting, Conferences and Interviews are the best examples of Face to Face Communication

FACE TO FACE COMMUNICATION IS STILL

THE BESTIt is essential for creating connection, trust and loyalty

People Can be emotionally engagedThere is also an exchange of palpable physical energy that takes place when people are in the same room with each other

USING MECHANICAL DEVICES

Signal (Call, Bell, Buzzer, Coloured Bulbs)

Speaking Tubes

USING MECHANICAL DEVICES

Dictating Machines

Intercoms

USING MECHANICAL DEVICES

Telephones

Cell Phones

The ability to communicate clearly in writing is one of the key measures of a manager’s competence

Definition of Effective Writing: To communicate specific information or ideas, utilizing the formats, language and content relevant to the workplace.

Writing Skill

The ABC of Good WritingThe ABC of Good Writing

A for AccuracyB for BrevityC for Clarity

Getting it RightGet your thinking right before you anything elseKnow your audiencePlan, organize and arrange your material before you start to writeExpress your message in soundly constructed sentences, capable of only one interpretationChoose words that exactly express your ideas and also suit the level of the audienceEnsure that your material is grammatically correct

Language Accuracy

• Grammar• Spellings• Sentence structure• Punctuation• Style• Choice of words• Abbreviations and acronyms• Jargon

Written communication is essential where

• A permanent record is required• The information is to be circulated • The topic required detailed explanation• Accuracy and precision is wording are

necessary• The audience is widespread or large• Eg:Letters,Memos,Reports,Proposals,Agenda,

Minutes of meetings

Remember that…

• Writing an effective Business Letter ranks among the top communicative abilities of a Manager

• In your absence your letter should represent

YOU!

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Non-verbal Communication

• Eye Contact

• Facial expressions

• Emoticons

• Gesture

• Posture

• Touch

EYE CONTACT

FACIAL EXPRESSIONS

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Touch

• Touching and being touched are essential to a healthy life

• Touch can communicate power, empathy, understanding

Functions of Non-Verbal Communication

• To provide information

• To regulate interaction

• To express or hide emotion and affect

• To present an image

• To express power and control

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Nonverbal Signals VARY Nonverbal Signals VARY FROM CULTURE TO CULTURE FROM CULTURE TO CULTURE

Mic

roso

ft P

hoto

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Color Influences Communication

Yellow cheers and elevates moods

Red excitesandstimulates

Blue comfortsandsoothes

In some cultures black suggests mourning

In some cultureswhite suggestspurity

Communication Styles

Passive

Doing something you don’t want to do or making an excuse rather than expressing your

Feelings. Try to avoid conflict.

Involves blaming and criticizing. It may include threatening or intimidating others.

Aggressive

Assertive