Setting Up YourWindows Network

June 2001

9515576

NoticesCopyright © 2001 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USA

All Rights ReservedThis publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack, People Rule, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

ContentsOverview - Setting up a Windows network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Setting up a peer-to-peer network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Setting up a network using a hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Setting up a network using a hub and a router . . . . . . . . . . . . . . . . . . . . . . . . . 5

Setting up the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Networking protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Configuring the router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Enabling File and Print Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Naming the computer and the workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Sharing files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Accessing shared files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Sharing a printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Accessing a shared printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting a computer to an existing network . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Setting up the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Networking help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Windows Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21The Windows Network Troubleshooter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Before contacting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents i

ii

Overview - Setting up a Windows network

This guide is intended to help you set up a Windows network in which your computers are linked together so that you can share files and printers.

There are two main tasks required to set up a network;

� Connecting the hardware - In the hardware setup you have several options:

� You can connect two computers in a peer-to-peer network.

� You can network more than two computers using a network hub.

� You can network more than two computers and connect to the Internet with a hub and router.

� Setting up the software - In the software setup you will establish or change networking protocols (if necessary) and make minor changes to your Windows operating system that enable file and print sharing and identify each computer on your network.

The following pages guide you through this hardware and software setup for a new network and explain how to add a new computer to an existing network. The instructions also explain how to share a computer’s files and printers and how to access another computer’s shared files or printers.

Overview - Setting up a Windows network 1

Setting up the hardware

If you are setting up a peer-to-peer (cable direct) network using two computers, refer to “Setting up a peer-to-peer network” on page 3. If you are setting up a network using a hub, refer to “Setting up a network using a hub” on page 3. If you are setting up a network using a hub and a router, refer to “Setting up a network using a hub and a router” on page 5.

In this guide, we recommend, and describe, the use of category 5, unshielded, twisted-pair cable (approximately 1/4” in diameter with a thin outer-jacket, containing eight color-coded wires), and equipment compatible with this type of cable. This type of cable is equipped with RJ-45 connectors (like a large telephone jack connector, but with eight pins) on each end.

Important This guide assumes that a network adapter is already installed and configured on each computer. To verify this, click Start, then select Settings, then Control Panel. Double-click the Network icon. The Network window opens. In Windows 98, Windows 2000, or Windows Me, click the Configuration tab, or in Windows NT click the Adapters tab. Your network adapter should be shown on this list. If not, you must install and configure it.

Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a hub, and crossover cables, used to connect two computers or two hubs.

To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom. For straight-through cable, the wires are attached to copper pins in the same order (same colors, left to right) on both connectors. For crossover cable, the wires are attached to the copper pins in a different order (different colors, left to right) on each connector.

2

Setting up a peer-to-peer networkSetting up a peer-to-peer network requires only two computers, with network interface cards (NICs) installed in each computer, and a single crossover cable. Computers with integrated NICs do not require additional network cards.

To set up a peer-to-peer network:1 Connect the ends of a network crossover cable to the network ports on

both of the computers.

2 Proceed to setting up the software, on page 19.

Setting up a network using a hubIf you are setting up a network for more than two computers, you need a hub. A hub has ports that allow four, eight, or more computers to be connected to the same network. It functions by detecting and negotiating the connections between the computers on your network, allowing them to communicate. In addition to a hub, you need a straight-through cable for each computer to be connected to the network.

Important If you are setting up a portable computer on the network, refer to the documentation that shipped with it for network connection information.

Crossover cable

Setting up the hardware 3

To set up a network with a hub:1 Plug one end of the power adapter into the AC connector on the hub

and the other end into a grounded, 110V electrical outlet.

2 Turn on your computer.

3 Plug one end of a straight-through network cable into any numbered port on the hub (not the uplink port, which is used to connect the hub to a router or another hub, and is identified by a label or a switch), then plug the other end into the network connector on the computer. As each computer is connected to the hub, green indicator LEDs on the NIC and on the front of the hub should light, indicating a good connection.

4 Repeat Step 2 for each computer on the network.

HubPower adapter

HubAC outlet

Power adapter

Use only straight- through cables.

4

Setting up a network using a hub and a routerIf you are setting up a network for more than two computers, and you will be connecting your network to a high-speed Broadband Internet connection (cable or DSL modem) through an Internet service provider (ISP), we recommend the use of a router. A router lets you connect all of your networked computers to the Internet with a single purchased IP address. The router can act as a DHCP server and can provide firewall protection for your network as well.

In addition to a router, you need a hub, a straight-through cable for each computer to be connected to the network, and a straight-through cable to connect the hub to the router.

To set up a network using a hub and a router:1 Plug one end of the power adapter into the AC connector on the hub

and the other end into a grounded, 110V electrical outlet.

WAN 1 2 3 UPLINK

Router

WAN port - connect to DSL or cable modem for Internet connection

Power adapters

ACoutlet

Uplinkport

Use only straight- through cables.

Hub

Setting up the hardware 5

2 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet.

3 Turn on your computer.

4 Plug one end of a straight-through network cable into the uplink port on the hub (identified by a label or a switch), then plug the other end into the uplink port on the router. If the router has only a single port, use the LAN port and set the switch on the back of the router to crossover (X).

5 Plug one end of a straight-through network cable into any numbered port on the hub (not the uplink port, which is used to connect the hub to the router, and is identified by a label or a switch), then plug the other end into the network connector on the computer. As each computer is connected to the hub, the corresponding green indicator LED should light on the front of the hub, indicating a good connection.

6 Repeat Step 4 for each computer on the network.

7 For an Internet connection, use a straight-through cable from the WAN port on the router to the DSL or cable modem.

After all the connections are made, set up the TCP/IP protocol on your computers (see “Networking protocols” on page 7). After TCP/IP is set up, configure the router (see “Configuring the router” on page 9).

6

Setting up the softwareSetting up the software includes the following procedures:

� Setting up the TCP/IP networking protocol (Windows NT only) on each computer

� Entering the IP Address and Subnet Mask on each computer

� Configuring the router (if you are using a router)

� Enabling File and Print Sharing (not required for Windows NT) on each computer

� Naming each computer and naming the workgroup

Networking protocolsA networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.

When networking is set up on the Windows 98, Windows 2000, or Windows Me, TCP/IP is automatically installed as the default protocol. However, TCP/IP must be set up manually on Windows NT. Refer to the following procedure to do this.

To set up the TCP/IP protocol on Windows NT:1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click the Network icon. The Network dialog box opens.

Important If your computers use the Windows NT operating system, make note of which Windows NT Service Pack is installed before proceeding with the setup. To do this, click Start, then select Settings, then Control Panel. The Control Panel Window opens. From the Help menu, select About Windows NT. Jot down the Service Pack number.

After installing networking services for the first time on Windows NT computers, you must reinstall the Windows NT Service Pack that was previously installed.

Setting up the software 7

3 Click the Protocols tab, then click Add. The Select Network Protocol dialog box opens.

4 Select the TCP/IP protocol from the list, then click OK. You will be prompted for the Windows NT CD.

5 Insert the Windows setup disk and type the path to the location of the setup files. For Windows NT, the files are on the Windows NT CD and the path is D:\i386 (where D: is the drive letter of the CD drive).

6 Click Continue. The files will be copied from the CD.

7 Click Close. You will be prompted to restart the computer.

8 Click Yes to restart.

Entering the IP Address and Subnet Mask on each computerIn order to use the TCP/IP protocol on each computer, you must either set it to “Obtain an IP address from a DHCP server,” or make the IP address settings manually. If you use a router or server that can act as the Dynamic Host Configuration Protocol (DHCP) server, you can select “Obtain an IP address from a DHCP server.” If you don’t, or if you require a static IP address (one that does not change), you must set the IP address manually. This means that you need to enter an IP address, a subnet mask, and possibly a default gateway. Refer to the following procedure to do this.

To enter the IP Address, the Subnet Mask and the Default Gateway:1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click the Network icon. The Network dialog box opens.

3 Click the Protocols tab in Windows NT, or the Configuration tab in Windows 98, Windows 2000, or Windows Me.

4 Select the TCP/IP protocol from the list, then click Properties. You will be prompted for the Windows setup disk.

5 On the IP Address tab, do the following:

� If you are not using a router on your network, select Specify an IP address and proceed to Step 7.

� If you are using a router on your network, select Obtain an IP address automatically and proceed to Step 8.

8

6 Enter the following information if you selected Specify an IP address:

� IP Address - 192.168.0.1 - The last number can be any number between 1 and 254. We suggest 1 for the first computer on your network, 2 for the next, and so on. The number must be unique on your network.

� Subnet Mask - 255.255.255.0

� Default Gateway (Windows NT only) - normally leave this blank, unless you have an Internet connection requiring this setting.

7 Click Apply, then click OK.

Configuring the routerOnce the TCP/IP protocol has been set up on your computers, you can configure your router, using your Web browser. It is assumed that you will be using the router to connect your network to a high-speed Broadband Internet connection through an Internet service provider (ISP) and that you will be configuring it as a DHCP server.

The following configuration information applies to Linksys® EtherFast Cable/DSL routers. For any other brand/model of router, refer to the manufacturer’s documentation, which may accompany the router, or be available from the manufacturer’s Web site.

To configure the router:1 From one of the computers connected to the network, open your Web

browser, then type the following router address in the browser’s Address box: http://192.168.1.1

2 Press Enter.

3 When prompted for a username and password, leave the username box empty and type admin in the password box, then click OK. The router setup page opens.

4 Enter the following values in the appropriate fields:

� Router Name and Domain Name - Check with your ISP to see if entries are required in these fields and, if so, what entries are required. Normally, leaving the fields blank will work.

� LAN IP Address - We recommend that you accept the defaults.

� WAN IP Address - If your ISP assigns you a different IP address each time you log on, select Obtain an IP Address Automatically. If your

Setting up the software 9

ISP requires a fixed IP address, select Specify an IP Address, and enter the values provided by your ISP.

5 When you are finished configuring the Setup page, click Apply.

6 Select the DHCP tab on the top of the screen.

7 Select the Enable checkbox, unless you already have a DHCP server on your internal network, then click Apply.

8 Press the reset button on your cable or DSL modem, then restart the computer.

Enabling File and Print SharingFile and Printer sharing must be enabled on Windows 98, Windows 2000, and Windows Me. This is not required in Windows NT.

To enable File and Printer Sharing:1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click the Network icon. The Network dialog box opens.

3 Click File and Print Sharing. The File and Print Sharing dialog box opens.

10

4 Select the appropriate file and print sharing options:

� To let this computer share its files, click the boxI want to be able to give others access to my files.

� To let this computer share its printer, click the boxI want to be able to allow others to print to my printer(s).

5 Click OK. The Network dialog box returns.

If you go directly to the next procedure to name each computer and name the workgroup, you can start on Step 3, otherwise start with Step 1.

Naming the computer and the workgroupEach computer on your network must have a unique name and be identified as part of a workgroup. This must be done individually, on each computer.

How to name the computer and the workgroup:1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click the Network icon. The Network dialog box opens.

3 Click the Identification tab.

4 Type the Computer Name, Workgroup, and Computer Description (not required for Windows NT) for this computer in the appropriate boxes.

� Computer name identifies the computer to other users on the network. Use a computer name of up to 15 characters with no blank spaces. In our example, we use “Pat,” the name of the person

Setting up the software 11

using the computer. Each computer name must be unique on your network. For Windows 2000, all-numeric computer names are not allowed, so names must contain some letters.

� Workgroup identifies the group on the network in which this computer belongs. Use a workgroup name of up to 15 characters with no blank spaces. In this example we used “workgroup.” The workgroup name must be the same for all computers in your network workgroup, and must be different than any computer name on your network. A network may have several workgroups. To view the shared resources in other workgroups on your network, click on Entire Network from the Network Neighborhood window.

Windows NT allows you the option of specifying a Domain instead of a workgroup. Domains are larger administrative units, may contain several workgroups, and are used in networks run by a server using Windows NT Server. If you need to change from domain to workgroup, click the Change button and select Workgroup, then enter the workgroup name as indicated above.

� Computer Description is an optional comment that other users will see when they look at your computer on the network, for example, “Pat’s computer.” This is not required for Windows NT.

5 Click OK. A Systems Settings Change dialog box asks whether you want to restart the computer for the changes to take effect.

12

6 Click Yes to restart the computer. The computer restarts. The network setup for this computer is complete.

7 Repeat Steps 1-6 on each of the other computers to complete the network setup.

Setting up the software 13

Sharing filesAfter the network setup is complete on each computer, drives, folders, or files can be shared with other computers on the network. Follow the steps below to share computer files.

To share files:1 Double-click My Computer on the desktop. The My Computer window

opens.

2 Locate the drive, folder, or file you want to share, and then click to highlight it.

3 Select File, then select Sharing. (If sharing is not on the menu, you need to turn on file sharing. See “To enable File and Printer Sharing:” on page 10.) The Sharing page of the properties dialog box opens.

4 On the Sharing page, click Shared As, then type the appropriate information and modify the settings, if necessary.

� Share Name is the name that others see when they view the shared folder or drive over the network. You can either keep the suggested name or change it.

� Comment is an optional field that you can use to add more information about the shared folder. This information will remain in the Comment field on the Sharing tab of the Properties window.

14

� Access type lets you specify the type of access others have to the folder (use the Permissions button in Windows NT). To let others open or copy files, click Read-Only. To let them also change, add, or remove files, click Full. To enable different types of access based on a password, click Depends on Password.

� Passwords lets you specify the passwords that others need to use to access the shared folder . If you do not want to use a password, leave the password box blank.

5 Click OK to accept the settings. The folder icon now has a hand under it to show that it is shared.

Accessing shared filesFollow the steps below to access shared files on another computer on your network.

To access a shared file:1 Double-click the Network Neighborhood or My Networking Places icon

on the desktop. The Network Neighborhood window opens.

Important To access the shared items on another computer, that computer must have Windows running.

Setting up the software 15

2 Double-click the computer (for example, Pat) that is sharing the files. To view computers on other workgroups, double-click Entire Network. A window opens containing any items shared by that computer.

3 Double-click the drive, folder, or file you want to use. A window opens containing the contents of the shared item.

Sharing a printerFollow the steps below to share a printer with others on the network. You only need to do this procedure on the computer that has the printer directly attached to it. The printer must first be connected and installed on the computer.

To share a printer:1 Install the printer hardware and software on the computer, according to

the instructions that came with the printer. Make sure that the printer is working properly before continuing.

2 Click Start, then select Settings, then Printers. The Printer window opens.

3 In the Printers window, click the printer that you want to share.

16

4 Select File, then select Sharing. (If sharing is not on the menu, you need to turn on print sharing. See “To enable File and Printer Sharing:” on page 10.) The Sharing page of the printer’s properties dialog box opens.

5 On the Sharing page, click Shared As, then type in the appropriate information.

� Share Name is the name that others see when they view the shared printer over the network. Keep the suggested name or change it.

� Comment is an optional field that you can use to add more information about your shared printer.

� Password lets you specify a password that others need to access your shared printer (in Windows NT, use the Permissions button on the Security tab). If you do not want to use a password, leave the password box blank.

6 Click OK to accept the settings. The printer icon now has a hand under it to show that it is shared.

Setting up the software 17

Accessing a shared printerRepeat the following procedure on each computer to set it up to use another computer’s shared printer. Do not perform this procedure on the computer that has the printer directly attached to it.

To access a shared printer:1 Click Start, then select Settings, then Printers. The Printer window

opens.

2 Double-click the Add Printer icon.

3 When the Add Printer Wizard opens, click Next.

4 Select Network Printer, then click Next.

5 Click Browse and search your network to find the computer to which the printer is attached.

6 Double-click on the computer, highlight the printer you want to share, then click OK. The network path to the printer will appear.

7 Click Next to continue.

8 Select the printer manufacturer and model from the lists, then click Next.

9 Type the printer name, or accept the default, then click Next.

10 Indicate whether you want to print a test page, then click Finish. The printer is added to your Printer page.

11 Repeat Steps 1-10 on each computer to set it up to access the shared printer.

Important To access the shared items on another computer, that computer must have Windows running.

18

Connecting a computer to an existing network

Connecting an additional computer to an existing network is a combination of hardware and software setup. It is assumed that your existing network has a hub, with open ports available. If you are upgrading from a peer-to-peer network, refer to “Setting up a network using a hub” on page 3.

Connecting the hardware

To connect the hardware:1 Plug one end of a network cable (straight-through) into any open

numbered port on the existing hub (not the uplink port), then plug the other end into the network connector on the new computer.

If no open port is available on the hub, you need to purchase an additional hub and connect the two (using the uplink ports).

2 Repeat Step 1 for each new computer you are adding to the network.

Setting up the softwareSetting up the software on the new computer to allow it to function on your existing network is much the same as setting up each of your networked computers initially.

You must first verify that the TCP/IP protocol has been set up, then configure the IP address on the new system (see “Networking protocols” on page 7).

Important This guide assumes that a network adapter is already installed and configured on each computer. To verify this, click Start, then select Settings, then Control Panel. Double-click the Network icon. The Network window opens. In Windows 98, Windows 2000, or Windows Me, click the Configuration tab, or in Windows NT click the Adapters tab. Your network adapter should be shown on this list. If not, you must install and configure it.

Connecting a computer to an existing network 19

Next, you must give the computer a unique name and enter the identical workgroup name used by the other computers in your group on the network (see “How to name the computer and the workgroup:” on page 11).

Finally, if you are using Windows 98, Windows 2000, or Windows Me, you must enable file and print sharing (see “To enable File and Printer Sharing:” on page 10).

20

Networking helpIf you are using Windows 98, Windows 2000, or Windows NT, you can refer to Windows Help for more information about using and troubleshooting your network. If you are using Windows Me, HelpSpot is available instead of Windows Help.

Windows Help

To access Windows Help topics about using a network:1 Click Start, then select Help. The Windows Help dialog box opens.

2 Go to the Index tab and type connecting, then double-click the sub-topic to networks (or another topic, as required). A list of sub-categories and topics appears.

3 Find the appropriate topic and click to view it. The Help topic opens.

The Windows Network TroubleshooterThe Network Troubleshooter is an interactive help system, available on Windows 98, Windows 2000, and Windows NT, which can assist you in finding and solving network problems. By answering a series of questions, and following the resulting instructions, you can get suggestions that may help you fix the problem.

To run the Windows network troubleshooter:1 Click Start, then select Help. The Windows Help dialog box opens.

2 Go to the Index tab and type troubleshooting, then double-click the network connections sub-topic. The Network Troubleshooter opens.

3 Follow the on-screen instructions.

HelpSpotHelpSpot replaces Windows Help on computers with the Windows Me operating system. It also provides the access point to launch Windows maintenance and diagnostic tools, such as the Troubleshooter.

Networking help 21

To access HelpSpot for information about Windows networking:1 Click Start, then select Help.

- OR -

Double-click the HelpSpot Help & Support icon from the desktop.

HelpSpot starts.

2 In the Microsoft area on the left side of the window, type connecting to networks in the Search box, then click Go.

3 Find the appropriate topic under Help & Information and click to view it. The Help topic opens.

To access the Networking (TCP/IP) Troubleshooter:1 Click Start, then select Help.

- OR -

Double-click the HelpSpot Help & Support icon from the desktop.

HelpSpot starts.

2 In the Microsoft area on the left side of the window, type Networking Troubleshooter in the Search box, then click Go.

3 Select Network (TCP/IP) Troubleshooter from the list.

4 Select the appropriate problem, then click Next and follow the prompts and answer the questions.

22

Getting technical assistanceSpecially trained technical support professionals are available to provide you with technical assistance for your networking product 24 hours a day, seven days a week. Call the number you received with your computer.

Before contacting technical supportUse the Windows online help and, if available, your hub or router documentation — these resources should answer most of your questions. You can also go to www.gateway.com and click on Tech Support. You’ll find a variety of assistance options there, based on the type of computer you purchased from Gateway.

Getting technical assistance 23

24