east midlands parent partnership services. supporting parents supporting professionals supporting...
TRANSCRIPT
East Midlands Parent Partnership Services
East Midlands Parent Partnership Services
East Midlands Parent Partnership Services
SUPPORTING PARENTS
SUPPORTING PROFESSIONALS
SUPPORTING PARTNERSHIPS
East Midlands Parent Partnership Services
SUPPORTING PARENTS
East Midlands Parent Partnership Services
CASEWORKTELEPHONE HELPLINE
SCHOOL/LOCAL AUTHORITY MEETINGS
HOME VISITS
DISAGREEMENT RESOLUTION
VOLUNTEER PARENTAL SUPPORTERS
East Midlands Parent Partnership Services
“I need to talk to someone who is approachable.”
“I need to talk to someone who is approachable.”
East Midlands Parent Partnership Services
“I need you to give unbiased
information.”
“I need you to give unbiased
information.”
East Midlands Parent Partnership Services
“I need you to understand that at times this situation
may make me emotional.”
“I need you to understand that at times this situation
may make me emotional.”
East Midlands Parent Partnership Services
INFORMATION
East Midlands Parent Partnership Services
I need the information that is given to me to be
easy to understand – no jargon.”
I need the information that is given to me to be
easy to understand – no jargon.”
East Midlands Parent Partnership Services
The same word means different
things to the agencies. I need it
to be less confusing.”
The same word means different
things to the agencies. I need it
to be less confusing.”
East Midlands Parent Partnership Services
Your systems are complicated, you know the rules. I need you to help me understand.”
Your systems are complicated, you know the rules. I need you to help me understand.”
East Midlands Parent Partnership Services
SUPPORTING PROFESSIONALS
East Midlands Parent Partnership Services
MEDIATION
East Midlands Parent Partnership Services
“I’d like you to offer face-to-face
meetings if it would clearly help.”
“I’d like you to offer face-to-face
meetings if it would clearly help.”
East Midlands Parent Partnership Services
“I want you to be honest if difficulties in my child’s case
are to do with budgets.”
“I want you to be honest if difficulties in my child’s case
are to do with budgets.”
East Midlands Parent Partnership Services
TRAININGMEDIATION
DDA & STATUTORY PROCESSES
WORKING WITH PARENTS
East Midlands Parent Partnership Services
COMMUNICATION
East Midlands Parent Partnership Services
“I want you to understand that
having a child with special needs is
stressful”
“I want you to understand that
having a child with special needs is
stressful”
East Midlands Parent Partnership Services
“I need you to’ phone when you say you will – I work most of the
week.”
“I need you to’ phone when you say you will – I work most of the
week.”
East Midlands Parent Partnership Services
“I’d like you to put important
information given to me by phone in
a letter too.”
“I’d like you to put important
information given to me by phone in
a letter too.”
East Midlands Parent Partnership Services
“Parent Partnership are involved, but I’d prefer to
receive important information direct from
you.”
“Parent Partnership are involved, but I’d prefer to
receive important information direct from
you.”
East Midlands Parent Partnership Services
“I need you to communicate important information and decisions about my child quickly.”
“I need you to communicate important information and decisions about my child quickly.”
East Midlands Parent Partnership Services
SUPPORTING PARTNERSHIPS
East Midlands Parent Partnership Services
“ I need all of the agencies to work together, not blame each other when there are problems.”
“ I need all of the agencies to work together, not blame each other when there are problems.”