eassessment user guide for mcq … mcq user guide 2.3.pdfcertificate in treasury fundamentals ......

eASSESSMENT USER GUIDE FOR MCQ ASSESSMENTS

Certificate in Treasury Fundamentals (CertTF)

Award in Cash Management Fundamentals (AwardCMF) Units 1-2 of CertICM

The Association of Corporate Treasurers 1 eAssessment User Guide for MCQ Assessments v2.3

The ACT eAssessment Centre is an online website where ACT candidates can schedule and sit their

online assessment. This guide will provide you with all the information you need to use the ACT

eAssessment Centre as well as how to book and take your assessments. Please use this guide as a

point of reference.

1 Deadlines and dates

You decide when you want to opt in and take the assessments. Please keep up to date with the

booking deadlines and assessment dates on the ACT website. Make sure you book by the

published deadlines or you will have to wait for the next available opportunity.

2 Reasonable adjustment for taking an assessment

It is important that you inform the ACT if you have any permanent or temporary condition that you

wish to be taken into consideration when taking your assessment. Please ensure you have read the

Reasonable Adjustment Policy to check if you are eligible. If you are you will need to provide specific

details on the adjustment and your requirements and supporting documentation, such as medical

evidence (certificate) and/or a psychological or other assessment report. If you are in doubt, please

contact [email protected].

You must submit your request no later than 2 weeks before the assessment date.

If you have previously applied for reasonable adjustment for an ongoing condition, you do not need

to provide this information every time you book an assessment.

https://www.treasurers.org/professional-standards/assessment/policies

mailto:[email protected]


3 Logging into the eAssessment Centre

The eAssessment centre is accessed here. Enter your username and password. You will find these

details on your booking confirmation email. If this is the first time you have logged in, you will be

prompted to update the password immediately:

Enter the Old Password – this is the one provided on your confirmation email.

Enter the New Password – this is your choice of password but please follow the password policy.

Confirm the New Password again and press SAVE.

If you have forgotten your password, please click on the ‘forgotten password’ button and a new password will be sent to the email address we have on file to contact you.

Click on the link provided in the email and reset your password. Enter your email address and select

‘Request password change’ Enter a new password, confirm and save.

https://act.calibrandtest.com/userRightLogin.do


4 If You Need to Change Your Username (Email Address)

If you can no longer use the email address you provided e.g. you used a work email address and you

have now moved companies, then update your email address via your ACT web account at

https://www.treasurers.org/user.

Select Login and enter your ACT username and password. Please note that your ACT username and

password may be different to your eAssessment Centre username and password.

Click ‘My Profile’ in the ‘Email and social media’ section, update your new email address and ensure

you select this as your preferred email. The eAssessment Centre uses your preferred email as your

username. when you first create your profile with the ACT. If you wish for your new email address

to be incorporated as your username in the eAssessment centre please email

[email protected].

https://www.treasurers.org/user

mailto:[email protected]


You will then receive two emails. The first email will be sent to the old email address informing you

that this email address has just been removed from your account as the primary way to contact you.

The second email will be sent to your new email address informing you that this email address has

just been added to your account as the primary way to contact you. Click on the link in the email.

This will take you to the eAssessment Centre and login with the new username and password

provided in the email. You will then be asked to change your password.


5 Your Journey in the eAssessment Centre

If we have any news items or alerts we need to make you aware of, these will be posted on the

eAssessment centre, so please check it regularly.

What does each icon represent?

Info Hub – included in the hub are:

• ACT eAssessment guides

• Specimen assessment papers

• Frequently asked questions

• ProctorU information

• Notes to Results

• Instructional videos

Schedule exam – this is where you go to select the start time with the remote invigilators

(ProctorU), and start your assessment on the day. Please refer to sections 9 and 10 for more information

on how to do this.

Equipment test – you must do this before you take the assessment, please refer to section 11 for

more information. If you have any problems with this, ProctorU will be available to assist you.

Practice test – Here are some specimen assessments that we strongly advise you to take a few

times in advance of the assessment day to give you a feel for the live assessments.


Take exam – this will show the assessments you are booked to take but they will not become available

to you until the assessment start time. The proctor will unlock and start the assessment for you once

you have connected with them via ‘Schedule exam’.

My results – your assessment grade (be it a pass, merit, distinction or fail), feedback and completion

certificate will be available here. You can also see the results here of any specimen assessments you

have taken. You will not be informed of which questions you answered correctly or incorrectly.

If you wish to change the contrast for your assessment then click on the cog icon in the top right-hand

corner of the screen for the following options:

6 Register with Proctor U

ProctorU is a live online proctoring (invigilation) service for test takers taking assessments online.

The proctors use a three-step process to replicate the face-to-face proctoring experience over the

internet. ProctorU are based in the USA, but you have the flexibility to take the assessment

anywhere.

1) They connect with the test taker via web cam.

2) They monitor the test taker's computer screen in real time.

3) They authenticate the test taker's identity using a multi-factor process.

Through this process, the proctors can see the test taker, see what they are doing, and know who

they are monitoring. ProctorU do this while adhering to the highest accreditation standards in the

industry.

ProctorU provide the proctors, the technical support, the scheduling, the customer service, and

the setup. You book the assessment with the ACT but you must schedule the date and time with

ProctorU, via the eAssessment centre, in ‘Schedule exam’.


7 How to register with ProctorU via the eAssessment centre

If this is your first online assessment with the ACT, you will need to register with ProctorU. You only need

to register once. Do not register direct with ProctorU via their website.

Select ‘Schedule exam’ from the homepage of the eAssessment centre.

Go to ‘Account Settings’ under ’My Account’ at the bottom of the page.

Step 1: Register first – add details as requested. Your first name and last name. Your email address

will default into the form for you. Make sure you provide phone numbers and your address.

It is also extremely important that you add your time zone to your profile as this will determine

what times are shown to you when you get to the stage of scheduling your preferred start time

of the assessment.

Do not ‘Remove Enrolment’

Your home telephone number is mandatory as most candidates will take the assessment at home.

Please include the dialing code so that ProctorU can contact you if they need to.

If you enter the telephone number incorrectly or need to change it, you can edit this by going into ‘My

Profile’ on the ProctorU tab once you get to the schedule screen.


Step 2: Select your Time Zone from the drop-down list on the Account Settings page. It is important

you select the correct time zone of the location where you are sitting your assessment as this then

gives you the correct available times when you go to schedule.

If you select the wrong time zone you can edit your selection. You do this by going into ‘My Profile’

on the ProctorU tab once you get to the schedule screen.

Step 3: Accept the Terms of Service for ProctorU and select Submit.


You will see a message to say you have successfully enrolled and you can now schedule the date and

time for your first assessment. You can click on ‘Proceed’ and schedule now or go back into ‘Schedule

Exam’ at a later date.

8 Schedule the Date and Time with ProctorU

When you select ‘Schedule exam’ from the eAssessment homepage it will open the ProctorU schedule

screen in a new window. Do not schedule direct with ProctorU via their website, only schedule in the

eAssessment Centre. Schedule no later than 3 days before the date you want to sit the assessment or

you will be charged a fee payable to ProctorU.

Step 1: You will see the assessment you have booked and the last available opportunity to take the

assessment. To schedule click on ‘Schedule Now’. If you are on the ‘My Profile’ page then select ‘My

Sessions’.

Step 2: The calendar will show you the assessment window dates, e.g. if the assessment window is 12-

15 July then a selection of dates and times will appear on the screen. You do not have to select one of

these. You can choose your own start date and time.


Step 3: Choose when you would like to take the assessment by selecting a time from the dropdown

list. This is not a 24-hour clock, so please use the arrows to scroll up to change AM into PM. Select

‘find available times’. The time slots available will then be listed on the right-hand side of the page.

Please avoid booking an assessment start time of 23.30 GMT on the last day of the assessment

window.

You should be aware that if you do not book within 3 days of your assessment date you will be liable to

pay a late booking fee, which needs to be paid directly to ProctorU with a credit or debit card.

If you go to the ‘my preferences’ screen you can choose to receive a text message up to an hour before

your assessment.

Step 4: Select the time you want by clicking ‘Select’ next to the time. You will be asked to confirm the

time by clicking on ‘Schedule’.

The countdown begins with the number of days/hours/minutes until your assessment. This is

confirmation that your assessment has a scheduled start time


9 Change the Date and Time

To change the date and/or time of your assessment select ‘Edit’ next to your booking. You can only

change to another date and/or time within the same assessment window. Follow steps 2-4 again.

10 Changing your scheduled assessment start time

If you need to change the assessment date and/or time within the same window, please go back

into ‘Schedule Exam’ in the eAssessment centre and click on reschedule.

If you no longer intend to take the assessment then please do not cancel this in ProctorU. You will

not receive a refund by cancelling the assessment in ProctorU.

11 Technical Requirements and Equipment Test

PLEASE NOTE:

• Please ensure that the eAssessment URL has been added to trusted sites and trusted sites

is set to windows defaults.

• The Safari browser found on Apple products is not compatible with our eAssessment

platform and will prevent you from using the online calculator.


• We do not support the following: Google Chromebooks, Android tablets (Nexus 7, etc.), iOS

tablets (iPad, iPad mini, etc.), Linux operating systems and Microsoft Surface RT.

• The ACT does not recommend you take the assessment in a work environment nor use a

work laptop.

• If you are planning on using a Wi-Fi connection, check no-one else is using the Wi-Fi at the

same time as their usage may affect your connection. A wired connection will ensure a

stable connection.

If your equipment(s) does not meet the criteria above, we cannot guarantee that your assessment

session will run successfully.

Your THREE checks to complete when testing your equipment:

• Do you meet the above criteria?

• Do you meet the criteria for the eAssessment centre?

• Have you requested a full compatibility check with ProctorU?

12 ProctorU Equipment Test

You need to carry out an equipment check on the PC you will be using to take the assessment in

advance of every assessment. When you select ‘Equipment test’ from the homepage this will open the

ProctorU page in a new window. It checks whether the computer is fit to use or not. In some instances,

there are false positives where the check will falsely pass a certain type of equipment. Proctor U asks

that you connect to a Help Desk technician and request a full compatibility test. You can do this by

selecting ‘Connect with a live person’ on the ProctorU page and asking for a full compatibility check.


If any equipment fails, you will get a cross on the relevant icon as shown below:

If you fail your equipment check connect to one of the ProctorU help desk representatives, via Live

Chat for a full compatibility check.

The ACT will be unable to help with the equipment test, testing your equipment works with ProctorU

only.

13 ProctorU Chat Functionality

When you are undertaking your assessment you will see two live chats;

The chat on the left-hand side is the live chat where you will communicate with the Proctor during your

assessment. The chat on the right-hand side is the live chat where you can communicate with the

support team at Proctor U if you have any technical issues.

PLEASE NOTE:

For the support team live chat on the right-hand side you may see an Idle message appear when a

member of the Proctor U support team is away. This is in no way linked to the Proctor live chat on the

left-hand side as the Proctor will be available for any questions or concerns during the assessment.


14 Practice tests

We have provided a number of specimen tests available within the ‘Practice test’ section of the

eAssessment Centre homepage. We advise you take these specimen assessments several times

before the assessments so that you can test your knowledge and become familiar with the features

available, in an online assessment, specifically the calculator, and what to expect on the day.

Firstly, you will see the assessment introduction explaining the assessment rules and methodology:

When ready to start, select from the bottom left hand corner. Flag a question

You can flag questions to remind you to go back and answer or to check the response you have given.

Select Flag from the top right-hand menu bar.

When you have flagged a question, a diagonal line will show up in the box relating to the question and

the total number of flagged questions changes at the top of the screen.

You can remove a flag from a question by selecting ‘Remove flag’ from the top right-hand menu bar.


Using the calculator

For those questions where a calculator is required you can select the calculator tab in the top right of

the screen.

You can drag the calculator wherever you want it to appear on the screen. This is a scientific calculator

that contains all the functions needed to take the assessments as you cannot use your own calculator

in the assessment. To remove the calculator, you must click on the calculator tab again. Please watch

the tutorial on how to use the online calculator on our website.

Please remember that you are able to copy any workings you complete on your calculator into your

assessment by pressing the drop-down arrow and clicking the copy button.

Workings

Click on the workings tab to bring up a blank workings window where you can type any workings for

your questions. This can be moved around the screen using the drag motion and will close upon

clicking the workings tab again. The workings are saved when you close the window.

Please note that any workings made in the ‘workings’ tab will not count towards your final grade.

You can also have blank paper with you at the time of the assessment and this must be shown to the

proctor when you connect.

Features in the top menu bar of the screen

Here you can see a close-up of the top of your assessment screen. The clock will show you how long

you have left.

• this shows the number of questions unread.

• this shows the number of questions unanswered.

• this shows the number of questions answered.

• this show the number of questions flagged.

https://www.treasurers.org/professional-standards/assessment/technical-requirements

https://www.treasurers.org/professional-standards/assessment/technical-requirements


Review

If you click on the review tab, you will get an overview of each question and if you have answered,

unanswered, or flagged a question. To return to the assessment, you must click on ‘Return to current

question’.

DO NOT click on Finish as this will end your assessment.

Finishing the assessment

Once you have completed the assessment, you can choose to review your questions if you have time.

You can end your assessment by clicking ‘Finish’ in the top right of your screen. Before you end your

assessment, you will be given a summary of your assessment and any questions you have left

unanswered or flagged. You can go back through your assessment here if you have time or choose to

finish.

Once you have clicked on the ‘Finish Test’ button you are given the option to ‘Continue’ or ‘View

your results’. By clicking on ‘View your results’ you will see the provisional mark of the assessment

as a pass or fail.

15 Guidance for assessment set up

Please follow the guidance below. Failure to do so may mean you are unable to take the

assessment:

• There should be no material relating to the assessment on the walls, floor or desk in the

room;

• No one else should be present in the room, unless pre-arranged with the ACT;

• Any books within the room should be closed and away from the desk area;

• The desk area should be clear of all paperwork;

• Do not have any radios/music/television devices on in the background;

• No communication devices, including phones, should be available to you for the duration of the

assessment;


• No watches should be worn during the assessment; a timer clock is built into the assessment

showing the time left;

• You may use a headset during set up phase to liaise with the proctor but this must be removed

during the assessment;

• If your webcam is attached to your computer, make sure to have a mirror or reflective surface

such as a CD, cell phone or electronic tablet screen available so the proctor can inspect the

computer monitor edges and keyboard;

• The room should be well-lit. Make sure the room’s light source, such as a window or lamp, is in

front of you in order to avoid shadowing or glare;

• You should be appropriately and decently dressed for the assessment. No hats or sunglasses

are permitted;

• Make sure your internet connection is fast and reliable. If you are connected through a Wi-Fi

connection, we recommend plugging in to the modem to avoid poor or unreliable connectivity

during the assessment;

• You will need photo ID (Passport/driving license) to sit the assessment. You will not be able to take

the assessment without showing photographic ID;

• No calculators are allowed - you are provided with an online calculator as part of the assessment;

• Make sure you have followed the ProctorU technical requirements and tested your equipment;

• You will require administrative permissions on your computer to allow ProctorU access.

16 Taking the Assessment

16.1 Connect with your invigilator (proctor)

Ensure you have done the following before you connect:

• Make sure you have followed the guidance in Section 12 and 14;

• Have your photo ID ready (you cannot sit the assessment if you do not show Photo ID);

• Have the ProctorU confirmation email to hand with the instructions on connecting with your

proctor.

Step 1: Login to the eAssessment Centre 5 minutes before the time of your assessment. Please ensure

that all programs not related to the assessment are closed before logging in.

Step 2: Go to ‘Schedule exam’ on the homepage of the eAssessment Centre, you will see the timer

countdown.


Step 3: At the time you scheduled, a message will appear saying, “Connect to Your Proctor Now.”

Click on this button and it will automatically take you to the proctoring room.

Step 4: Next, click the button under Step 1 that says “Click to Download.” You will be prompted to

download the ProctorU software and run a file. Instructions to run the file will vary based on your

internet browser. This allows the proctor to view your computer screen, your webcam video and take

control of your mouse cursor to remotely assist with the process.

Step 5: Follow the instructions on-screen to complete the installation. Once finished, click ‘Allow’ in

the Adobe Flash Player settings shown above.

ProctorU will run an applet, or temporary program, on your computer that will allow us to view your

screen and programs running during your assessment session. This program will expire once you close

the assessment session.


Step 6: A connection chat window will appear, which connects you to the proctor. Your computer

firewall may block the software; a prompt should appear requesting approval. Please allow access. Your

proctor should be able to assist you with this if there are any problems.

Step 7: The proctor will request permission to access your computer. Once you have granted the

proctor permission to access your PC they will guide you through the process. The proctor will:

• Confirm the assessment you are taking;

• Authenticate your identity by asking you to hold up your photo ID to the webcam. The proctor

will ask to that a photo of you for your file;

• They will quote the ACT rules of the assessment and the duration. You will have to accept

these by writing that you accept them in the chat window;

• Approve your surroundings via a 360-degree view of your assessment room/environment using

your webcam;

• Advise you to clear your desk if necessary and confirm again via your webcam;

• Check your display settings to make sure you do not have any duplicated displays;

• Advise that any additional applications must be closed before proceeding to your assessment,

asking whether any work needs to be saved;

• Advise how to contact the proctor during the assessment if there are any issues or

difficulties requiring technical assistance;

• They will tell you to navigate to the eAssessment Centre homepage, ‘Take Exam’ section. If your

login has timed out you will need to login again. The proctor will then open the assessment by

entering the invigilator code ready for you to start.

When you are logged into the assessment area, read the assessment instructions carefully and

begin your assessment.

16.2 During the assessment

When you are taking the assessment, there are several activities which, if seen, will be reported to the

ACT as suspicious and may lead to your assessment result being voided. The list below provides some

examples of such suspicious activities:

• Accepting or making phone calls;

• Communication of any kind with an individual, this including instant messaging;

• Use of any programs/software other than the authorised assessment program;

• Wearing/using headsets during the assessment, you can use headsets to communicate with the

proctor before starting the assessment but headsets are to be removed during the assessment.


• Talking (other than to the proctor) if you need to;

• Leaving the room (unless a bathroom break has been agreed for reasonable adjustment);

• Reference to any unauthorised materials;

• Using your own calculator;

• Attempting to load other programs on your system during the assessment (including

viewing documents, web browsing or email access);

• Attempted use of a remote access connection or virtual environment;

• Insufficient or incomplete webcam footage. Please ensure your webcam is placed above your

screen/monitor looking towards you, focused on your face, for the duration of your

assessment;

• Other activities, such as repeated movement which may suggest reference to unauthorised

materials, will also be reported for review.

16.3 At the end of the assessment

• Click ‘Finish’ in the top right of the screen

• You will need to inform the proctor via the chat box once you have completed the assessment

as it is important that they guide you through the logout process and confirm your assessment

has been completed and submitted successfully.

17 Assessment Result

You will be given a provisional result of pass or fail at the end of the assessment. The result is then

subject to a review process. If no breaches or concerns are identified, your results will be available to

view in the ACT eAssessment Centre ‘My Results’ within 5 working days of the last day of the

assessment session. You will be sent an email to tell you when the result is available to view. In

circumstances where breaches or concerns are identified, we will contact you to outline the next steps.

For more information about your results, please see the ‘Notes to Results’ document located within

the ‘Info hub’ section of the eAssessment Centre.

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