Directorate of Industries, Government of Maharashtra

Ease of Doing Business

Ease of Doing Business I Introduction

• Focuses upon simplification and rationalization of regulatory

processes

• Provide online approvals

• Department for Promotion of Industry and Internal Trade

(DPIIT), Govt. of India in partnership with the World Bank Group

assess for state level Business Reforms Action Plan(BRAP)

• World Bank measures competitiveness of business

environment at local and global level

• Ease of Doing Business ranking for 190+ economies

Doing Business Assessment : World Bank

Doing Business I World Bank Assessment

190 Economies

12 Regulatory Indicators

100% Feedback-based Assessment

C O S TP R O C E D U R E S T I M E Q U A L I T Y

DB Indicators

▪ Starting a Business

▪ Construction

Permits

▪ Getting Electricity

▪ Registering Property

▪ Getting Credit

▪ Protecting Minority

Investors

▪ Paying Taxes

▪ Trading Across

Borders

▪ Enforcing Contracts

▪ Resolving

Insolvency

▪ Labour Market

Regulation

▪ Contracting with

Government

New Zealand

Singapore

Denmark3

2

1

Hong Kong SAR, China

Korea

Georgia6

5

4

Norway

United States

United Kingdom 9

8

7

Macedonia10

Doing Business I Top 10 Improved Economies

S. No. Parameter DB 2018 DB 2019

1 Starting a Business 156 137

2 Dealing with Construction Permits 181 52

3 Getting Electricity 29 24

4 Registering Property 154 166

5 Getting Credit 29 22

6 Protecting Minority Investors 4 7

7 Paying Taxes 119 121

8 Trading across Borders 146 80

9 Enforcing Contracts 164 163

10 Resolving Insolvency 103 108

India: Performance in Past I Achievements (Mumbai)

• PAN, TAN & DIN merged into a single (SPICe) form for company

incorporation.

• Company name reservation process has been simplified

• Registration under ESIC and EPFO available at Shram Suvidha Portal

as a common online service with no physical touch point

• No requirement of inspection for before registration under Shops &

Establishment Act in Mumbai and Delhi

• Need for Common Company Seal eliminated in Companies Act

Starting a Business

Construction Permits

• MCGM introduced fast track approval system for issuing building

permits with features such as Common Application Form

• Time is reduced from 128.5 days to 45 days

• Total number of procedures reduced to 8 processes

• Cost of obtaining construction permits reduced from 23.2% to 0.9%

of warehouse value

Getting Electricity

• Electricity connection within 7 days or 15

days (If RoW is required)

• Number of documents required for getting

electricity connection reduced to 2

• Number of procedures reduced to 3 Only

• e-Undertaking facility instead of Notarized

declaration document

India: Performance in Past I Achievements (Mumbai)

• All SROs digitized

• Records integrated with the Land Records Dept.

• All Property Tax Records have been digitized to ascertain the

history of transactions available online

• Statistics regarding the number of land disputes at Revenue

Courts are available online in Mumbai

Registering Property

Paying Taxes

• GST has subsumed 8 taxes at the Central and 9 taxes at the

State level

• ESIC has developed a fully online module for e-return filing with

online payment

• e-verification system, has enabled zero physical touch point

for document submission to income tax authorities

Enforcing Contract

• Commercial Courts and Appellate Division of

High Courts established

• New cases in District courts are assigned to

Judges randomly through an automated

system

• e-filing of cases introduced in District Courts

India: Performance in Past I Achievements (Mumbai)

• Central Board of Indirect Taxes and Customs (CBIC) implemented

‘Indian Customs Single Window Project’ to facilitate trade

• Mandatory documents required for customs purposes, has been

reduced to 3

• e-Sanchit - system, allows traders to file all documents online

• electronic self-sealing of the container at the factory has reduced

time and cost for exporting firms

• CBIC provided a facility for Advance Bill of Entry (Import Declaration)

Trading Across Borders

Resolving Insolvency

• Insolvency and Bankruptcy Code (IBC) of 2016 introduced new

dimensions in resolving insolvency in India. It is India’s first

comprehensive legislation of corporate insolvency

• Fast-track Corporate Insolvency Resolution Process (CIRP) for

mid-sized companies, the process for insolvency shall be

completed within 90 days with a maximum grace period of

another 45 days

Getting Credit

SARFAESI (Central Registry) Rules, 2011 was

amended to include additional types of charges,

including a security interest in - immovable

property by the mortgage, hypothecation of plant

and machinery, stocks, debt including book debt

or receivables, intangible assets, patent,

copyright, trademark, under-construction building

CERSAI - Central Registry of Securitization Asset Reconstruction and Security Interest SARFAESI - Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest

BusinessReforms ActionPlan (BRAP): 2019

Evaluation to commence post 14th

August 2019

➢ 80 Reforms

➢ 13 Parameters

Source: www.eodb.dipp.gov.in/

No Ranking was published in this Phase

➢ 98 Business Reforms

➢ 12 Areas of Implementation

2015

2016

2017

2019

Maharashtra secured 8th

Position

➢ 285 Business Reforms

➢ 49.43%

➢ 8 Areas of Implementation

Maharashtra secured 10th

Position

➢ 340 Business Reforms

➢ 92.86% Score

➢ 10 Areas of Implementation

Maharashtra secured 13th

Position

➢ 372 Business Reforms

➢ 92.88%* Score

➢ 12 Areas of Implementation

2014*Combined score based on reform evidence and user feedback

Maharashtra’s Journey I Past Performance

Ease of Doing Business I DPIIT AssessmentEvidence based assessment

Perception study based assessment

20

14

Step toward ‘Make in India’ program

➢ 98 Business

Reforms

➢ 9 Areas of

Implementation

20

15

Assessment on area-wise business reforms action plan

➢ 285 Business

Reforms

➢ 8 Areas of

Implementation

Assessment on additional area-wise business reforms

➢ 340 Business

Reforms

➢ 10 Areas of

Implementation

20

16

Perceptionsurvey based assessment

➢ 372 Business

Reforms

➢ 12 Areas of

Implementation

20

17

100% perception survey based assessment

➢ 80 Business

Reforms

➢ 13 Areas of

Implementation

20

19

78 reforms perception based and rest evidence based

assessment

All 80 reforms for investor feedback

Evidence based assessment

Evidence based assessment

No state ranking was

published

• Setting up a Business

• Land availability and Land allotment

• Environment Compliances

• Labour Regulations Enabler

• Infrastructure related utilities

• Access to Information & Transparency

• Inspection reforms

• Paying Taxes

• Enforcing contracts

• Single Window System

• Environmental Registration Enablers

• Land administration and Transfer of Land

and Property

• Construction Permit Enablers

• Sector specific

Critical Reform Areas

13th10th08thNA !

Ease of Doing Business I Enablers

1. Publish information about the procedure and

comprehensive list of documents on the

Department’s web site

2. Define clear timelines mandated through the

Public Service Delivery Guarantee Act (or

equivalent) legislation for approval of complete

Application

3. Design and implement a system that allows online

application submission, payment, tracking and

monitoring without the need for a physical touch

point for document submission and verification and

mandate that all applications are submitted online

4. Ensure that the system allows users to download

the final signed approval certificate from the online

portal

5. Allow third parties to easily verify approval

certificates in the public domain

1. Publish a well-defined inspection procedure and

checklist on department’s web site

2. Design and implement a system for identifying

establishments that need to be inspected based on

computerized risk assessment

3. Allow establishments to view and download

submitted inspection reports of at least past two

years

4. Design and Implement a system for computerized

allocation of inspectors

5. Mandate that the same inspector will not inspect

the same establishment twice consecutively.

6. Mandate online submission of inspection report

within 48 hours to the Department

Reform Enablers Inspection Enablers

Single window system Inspection Enablers

Contract Enforcement

Obtaining Utility Permits

Environment Registration

Enablers

Labour Regulation-EnablersIPaying Taxes

Access to Information and

Transparency Enablers

Construction Permit Enablers

Land availability and allotment

Land admin. & and Transfer of

Land & Property

Sector Specific: Healthcare & Misc

Ease of Doing Business (BRAP) I Parameter

Key Achievements

New Industrial Policy 2019 – For Futuristic Maharashtra

Attract Investments of Rs. 10 Lakh crores and generate employment

opportunities for 40 Lakh people by 2023-24

Chief Minister's Employment

Generation Programme (CMEGP)

Promoting MSMEs and For incentives,

FCI enhanced to INR 50 Cr from INR 10 Cr

Promoting Thrust Sectors – Industry

4.0, Electric Vehicles, etc.

Strengthening MAITRI and Ease of

Doing Business

Creation of Critical Infrastructure

Fund (INR 1000 crore)

Setting up Global Investment Promotion

Council and Export Promotion Council

MIDC as SPA for all industrial land

above 10 acres

Special assistance for Underdeveloped

areas, SC/ST and Women entrepreneurs

Promoting Research & Development

Creation of land bank and growth centres

Maharashtra Single Window System I MAITRI

01

03

0502

04

06

Common Application Form(CAF)

Providing one time information for getting

multiple approvals

Single Window Authority

MAITRI act as a Single Window Authority

and , 41 Officers and 16 Departments

have been appointed to facilitate investors

Single Window System

Single portal of contact for grant of industry

related approvals/ licensees, also facilities

such as Application Tracking, Grievance

Redressal are available online

Knowledge BankA transparent & speedy Interface for

information dissemination, Removal of

Redundancy – information collection

through Single Channel

Information Wizard

To guide investors on applicable list of

approvals/ licenses for pre-establishment &

pre-operation business phase

Investment Facilitation

A dedicated body for investor

handholding throughout his/her

business lifecycle

Maharashtra Single Window System I MAITRI

❑ Established in 2014 by Government Resolution.

❑ Grievances received 14K from 700+ units, disposed 94%

❑ Single Window started in 2016

❑ 45 services integrated across 12 departments

❑ Organised 50 investor meetings with 400+ mega units presenting their units and issues

❑ Application received ~ 100K+, disposed 95K – 89% resolution from 65K+ units

❑MAITRI also acts as facilitation and Investment promotion agency

• Handholding support through Relationship Managers to 25+ units (investment – INR

13,000 Crore and proposed employment of 14,632

• Meeting/ roundtable discussion with more than 15 foreign delegates to attract investment.

❑MAITRI is also working on setting up the State Export Promotion Council.

Online Single window portal ‘MAITRI’ is available for various service applications of Government Departments1

MAITRI acts as Investors’ facilitation bureau in State for investment promotion, industrial facilitation, regulatory reforms & user feedback2

Queries /clarifications recording and responding to investors' application within 3 working days of receipt of the application3

Online single window system MAITRI is available for application of incentives under the Industrial policy4

List of all State, municipal and panchayat levies, rates and tariff levied is published on the online portal ‘MAITRI’5

Ease of Single Window System I MAITRI

Integrated website to fetch data from Transaction deeds, Record of Rights, Property tax records (Mumbai city) and Revenue Court cases using Name-based search or Survey numbers

1

Upload Draft Digital Document Copy online from the ‘Public Data Entry’ application2

Mutation in Rural Land Records and name change in MCGM property tax records Auto-triggered after Deed Registration – No application required!4

Online Single Portal for all Pre-registration checks and Property Registration5

Rural Record of Rights and select Property Cards for Mumbai city and Mumbai sub-urban available online3

Ease of Property Registration I Revenue & IGR

Check the map of plots/properties online; Digitized cadastral map for rural areas are available in public domain6

Single window portal, ‘MAITRI’, is available for, applying for new Water

Application and obtaining Trade License1

Records of liability towards property tax have been digitized2

State has published a list of all state, municipal and panchayat levies3

Auto-calculated online assessment/ tax calculation details are available

online4

Online payment of water bills available5

Ease in ULB Services I Urban Development Dept.

Single window portal ‘MAITRI’ for:

• Licenses and renewal under the Factories Act and Factory plan approval

• Registration and renewal of Boilers under the Boilers Act, 1923 and Approval for boiler manufacturer and renewal

1

Central Inspection System(CIS) for joint inspections. Inspection report will be submitted within 48 hours and same inspector will not inspect the same establishment twice consecutively

2

License under Factories Act, 1948 may be procured for 10 years3

Timelines have been notified on the Department’s website4

Online filing of single integrated return and applicable payments under Labour Laws is available5

Ease of Labour Regulations I D.I.S.H. and Boiler

1Timelines are specified under Right to Public Service Act for Registration/ Licenses and Renewal services under the Legal Metrology Act, 2009

2Registration/licenses and renewal services under the Legal Metrology Act, 2009 through online Single window portal ‘MAITRI’

3Inspection procedure and checklist is published on website with a mandate that the inspections to be limited to the checklist only

4

Online system for identifying licensees to be inspected, computerized allocation of officers and allowing users to view/download past inspection reports up to 3 years & License / Certificate

5Inspection reports are mandatorily submitted within 48 hours and the same inspector will not inspect the same establishment twice consecutively

Ease of Inspection I Legal Metrology Dept.

1Single window portal ‘MAITRI’ is available for Consent to Operate and Consent to Establish applications under Air, Water and Hazardous Wastes Act

2Service timelines have been notified on the Department’s website

3List of white categories which are exempted from taking clearances are available online

4Consent to Operate is provided with a validity period of 5 years or above under Water Act, 1974 and Air Act, 1981

5Auto-renewal of Consent to Operate is provided based on self-certification/third party certification

6

Central Inspection System(CIS) has been established for joint inspections and Inspection report will be submitted within 48 hours to the Department/ CIS and same inspector will not inspect the same establishment twice consecutively

7Surprise inspections under CIS will be conducted with permission from Head of Department

Ease Of Inspection I Maharashtra P.C.B.

1Single window portal ‘MAITRI’ is available for

✓ License and renewal of license for contractors under Contracts Labour Act

✓ Registration of principal employer's establishment under Contracts Labour Act

✓ Registration under The Building and Other Construction Workers Act

✓ Registration under The Shops and Establishments Act

✓ Registration of establishment under the Inter State Migrant Workmen Act

2A Central Inspection System(CIS) for joint inspections

✓ Inspection report will be submitted within 48 hours to the Department/CIS

✓ Same inspector will not inspect the same establishment twice consecutively

✓ Surprise inspections under CIS will be conducted with permission from Head of Department

3Other Reforms

✓ Inspection prior to registration is not required under Shops and Establishments Act

✓ Renewal of Shops and Establishments is not required

✓ Timelines are notified on the Department’s website

✓ Online filing of single integrated return and applicable payments under Labour Laws is available

Ease Of Inspection I Commissionerate of Labour

Timelines are notified on the Department’s website6

Historical and planned data on monthly outages now available online5

New electricity connections granted within 7 days where no ‘Right of Way’ is

required and within 15 days where ‘Right of Way is required’4

Pay electricity bill online3

Only two documents required for obtaining new electricity connection2

Single window portal ‘MAITRI’ for obtaining electricity connection 1

Tariff change will be notified ahead of the billing cycle7

Ease in Utility Permits I Energy Department

Timelines for Building Plan approval notified6

Master plans/ Zonal plans/ land use plans with legal sanction available

online5

GIS for displaying availability of land and infrastructure in IDC areas4

Single window portal ‘MAITRI’ for obtaining water connection in IDC areas3

Building Plan Approval System available online along with granting of occupancy

certificate2

Single window portal ‘MAITRI’ for land allotment1

Inspection procedure and checklist are available online7

Ease of MIDC Service I M.I.D.C.

Application procedure and checklist for AAR & AAAR have been published on

the department website6

Authority for Advance Ruling (AAR) and Appellate Authority for Advance

Ruling (AAAR) are constituted in the State under GST Act 5

Rate schedule for PT/MVAT/CST/GST are available online on MAHAGST portal4

Online Single Unified Registration Application for MVAT/CST/PT with facility

for filing of e-Returns and for online payment of tax on Dept. portal3

Registration under MVAT/CST/PT can also be obtained through online Single

Window Portal ‘MAITRI’ 2

Profession Tax Registration certificate is issued within 1 day (notified under

the Maharashtra Right to Public Services Act) 1

Toll free helpline number and e-Helpdesks throughout the State to assist

taxpayers for e-filing of returns under GST Act7

Ease of Paying Taxes I Maha G.S.T. Department

Online payment system, Government Receipt Accounting System (GRAS) with

facility for payment of duty4

Tax structure of State Excise duties is available on the online single window

system, MAITRI3

Timelines are notified under Maharashtra Right to Public Services Act, 2015

for services by State Excise Department2

Online portal for grant of licenses/ permits/ registrations/ NOCs under

various services offered by the State Excise Department and

Online portal for drug manufacturing / selling license and renewal:

✓ Online submission of application

✓ No physical touchpoint for document submission

✓ Option of online payment of application fee

✓ Track status of application online

✓ Download the final certificate online

1

Ease of Paying Taxes I State Excise and FDA

Query/Grievance Module – MAITRI

For any Grievance or Query, Please connect on below mentioned link:

https://maitrigrievance.mahaonline.gov.in/MaitriGrievanceForm/MaitriGrievanceForm

For any other assistance you may also connect with our customer care representatives on the Citizen Call Center.

Query / Grievances I MAITRI

THANK YOU