Introduction and IT Services Overview

EarthLink In the News

EarthLink Business Ranks #1 on MSPmentor’s List of Top Managed Service Providers!

“EarthLink has quietly transformed itself from an ISP…into a full-blown MSP. Big areas of focus include managed voice, cloud hosting and integrated voice and data services.”

The EarthLink Transformation

1994

New EdgeDeltacomOne Com

MPLSMgd RouterHosted VoiceCopper / DSLT1, N x T1FiberDS3 / OCx / GigE

ISP

5M Consumers

Network Acquisitions

Beginning in 2006

Network

Services

Data Center

Services

Hosted Security

Services

Tech Care

Services

• Over 3,000 employees

• $1.1B of $1.4B in Business Customers

• 150,000 Business Customers

2006 - Present8 Acquisitions

2013

IAAS / SAAS / PAASServer VirtualizationCo-LocationDR/ Business ContinuityHosted ExchangeDedicated ExchangeCloud Workspace (VDI)

Back UpMgd FirewallIDS / IPSAsset Mgmt.VPN Access

IT Help DeskVIP support levelsOnline reportingTrouble ticketing9 -5 Support24 /7 OptionCustomizable

Ranked #1 MSP(Managed Services Provider)

in the U.S.A. by MSP Mentor

Deep industry expertise

Transport &Logistics

Financial Services

Retail

Government Other Industries

Healthcare

EarthLink North American Private Network

5 Proprietary and Confidential

Strong and Well Recognized Brand Name

AT&T

Verizon

Sprint

Qwest

EarthLink

Windstream

Level3

XO

PAETEC

twTelecom

Cbeyond

MegaPath

86%

76%

68%

57%

43%

29%

28%

24%

23%

22%

19%

19%

Source: 2010 B2B Telecommunications Study

Recent brand name study of IT professionals shows EarthLink has the highest brand recognition amongst SMB focused communication providers

Why EarthLink IT Services?

Free up IT staff to focus on strategic issues

Security experts with CISSP® and CISA® certifications, demonstrating vast breadth of knowledge and experience in audit, control, and security.

EarthLink Business helps customers simplify the complex

Secure, reliable operations

Reduce expenses with integrated services

IT services housed in data centers with 99.999% uptime and 24/7/365 monitoring.

EarthLink Business offers flexible services and a comprehensive approach spanning IT, voice and data, with the convenience of a single provider.

Core Portfolio Differentiators

• One Stop Shop for Evolving IT Needs

• Service Model and Customer Resources

• Private Cloud, Secure Networking via Distributed Access Network

• Control Point / myLink™ Toolset

myLink™ Customer Control Point

Virtualization Services

Application Services

Managed SupportService

Data Center Services

Security Services

IP Voice and Data Services

Sell across all verticals from small to large enterprises. More opportunities to generate revenues!

EarthLink Product Portfolio

MPLS Networks, Hosted VoIP, Internet Access, Integrated Voice & Data, SIP & PRI

Managed Firewall, Secure Remote Access, Asset Management, Laptop Security, PCI Compliance

ColocationInfrastructure ManagementVirtual Datacenter

Cloud HostingCloud WorkspaceDisaster RecoveryDedicated ServerCloud Server BackupWeb Hosting

Secure EmailEmail EncryptionEmail ArchiveSecure File Sharing 365+ HostedCollaboration SuiteHosted CRM

Managed ColocationManaged Cloud HostingEarthLink TechCareEndpoint/MDMInfrastructure ManagementProfessional Services

EarthLink Cloud Hosting

Next Generation Cloud Data Centers:Built on Nationwide Private MPLS Network

EarthLink Next Generation Cloud Hosting

Support Options for Public Cloud Servers

Control Panel - Cloud Server Management

• Build, start, stop, backup or delete cloud servers directly from the control panel. • Schedule and review nightly backups. • Set up administrators with role-based access.• Connect to applications and your network• Expand your computing environment to EarthLink Cloud with our vCloud

Powered service

vCloud Director 5.1

Control & Manage Your Services• Dashboard with status updates to

products and service tickets• Service overviews and product drill

downs • Customized tools and control

panels: vCloud Panel• Invoice presentation and payment

online, access to past invoices• Submit  and manage service

tickets • Online Knowledge bases,

whitepaper library, expert blogs and latest announcements

myLink IT Services Center

Private Cloud Hosting - Managed Services

Managed Services Silver

Network Support Yes

Power Support Yes

Hardware Support Yes

Server Reboot Unlimited

Backup Management Yes

Restore 2

Basic Monitoring (ping) Yes

24/7 Emergency Support Yes

Features:• Certified server engineers and IT staff

• Support for hardware, software, operating systems and IT infrastructure

• 24/7/365 monitoring and assistance

Sample VCloud Enterprise Pricing

Ciao Bella

Business Challenges

• Aging Servers, slow performance on

mission-critical applications

• Unreliable email provider, frequent outages

• No dedicated IT staff

• Controller spent too much time

troubleshooting IT infrastructure

• All servers and applications on Cloud

Hosting platform in EarthLink Data Center

• Migrated entire NJ data center to EarthLink

• Platinum Level of Managed Services

• Migrated email to EarthLink Secure Email

The Solution

• Avoided $80K of CAPEX

• Improved application performance

• Increased security

• Reliable email service

• Eliminated need for local maintenance

contracts

• Allows controller to focus on his duties

instead of trouble shooting IT

• Business continuity

Business Benefits

Private Cloud Hosting

• Consultative support to help you design a customized solution

• Pre-packaged CPU & RAM configurations, with N+1 redundancy.

• Multi-layered security, self-healing cloud architecture, and automatic server failover

• Instant scaling and Cloud Server Management through VMware vCenter

• SSAE 16 SOC 2 certified data centers• 10 MB Internet bandwidth and 2x

bursting• 10G High Availability SAN Storage• Data backup protection via CommVault

EarthLink Private Cloud Hosting

• Businesses running VMware typically save 50-70% on overall IT costs by consolidating their resources

EarthLink Next Generation Cloud

Next Generation Cloud Data Centers:Built on Nationwide Private MPLS Network

vCenter Server

• Centralized management of VMware virtual infrastructure• IT administrators can ensure security and availability, simplify day-to-day tasks,

and reduce the complexity of managing virtual infrastructure• Allows integration of physical and virtual management tools for maximum

flexibility

Private Cloud Hosting - Managed Services

Managed Services Silver

Network Support Yes

Power Support Yes

Hardware Support Yes

Server Reboot Unlimited

Backup Management Yes

Restore 2

Basic Monitoring (ping) Yes

24/7 Emergency Support Yes

Features:• Certified server engineers and IT staff

• Support for hardware, software, operating systems and IT infrastructure

• 24/7/365 monitoring and assistance

FlexCloud Hosting

• Create secure IT environments for individual business units• Monitor and optimize server utilization across multiple cloud

environments• Reduce costs of server sprawl by pooling resources• IT team maintains complete control with portals and dashboards.• Create separate public and private virtual environments to meet your

security and compliance requirements• Intrusion Detection and Prevention with reporting• Customize firewall rules for enhanced security and compliance• Managed Data Protection and Disaster Recovery• FlexCloud Assessment establishes a baseline resource level• Ability to burst when additional resources required• Fully managed service options

EarthLink FlexCloud Hosting

• IT controls entire Cloud environment– Administrative portal for complete control– Create and allocate compute resources for multiple business units– Authorize business unit resource requests

• Control Server sprawl by allocating resources across multiple business units/groups– Track costs internally and charge back on individual business unit basis– Business units control their own IT environment via User Portal– User Portal provides business unit monitoring and reporting– Deliver business unit application and group level SLAs

Reduce server sprawl costs by creating multiple business units in same Cloud

• Create separate public and private environments– Securely segment Public/Private VMs and networks– Physical separation on different compute blades– Access private VMs via secure MPLS or VPN

• Flexible Firewall functionality with Data Center Firewall– Intrusion Detection and Prevention (IPS) with reporting– Create site to site VPNs– Customize Firewall rules

FlexCloud Hosting - Customizable Security Configurations

FlexCloud Utilizes the Micro-VM Concept

The Micro-VM: Defined as 200Mhz of CPU and 768MB of Memory

Traditional Virtualization Solutions are based on fixed allocations of processor and memory size for each application or workload

Micro Virtual Machine eliminates traditional constraints on resource deployment

Micro-VMs are dynamically allocated by the FlexCloud management system allowing VM headroom to be saved, bringing up to 30% reductions in both virtual and physical assets required.

Optimize Server Utilization

Optimize resources for cost efficiencies across IT environment for larger number of VMs

CENTRAL

MG

MT

2. Micro-VMs Share Overhead1. VMs Assigned to micro-VM Pool

FlexCloud HostingMicro-VM Based

OverheadWasted

XL OverheadWasted

M

Cloud HostingVirtual Machine (VM) Based

Convenient . Easy for small number of VMs.

2. Next Size Up Selected

1. VM Sized For Peaks

Bursting - Consumption-Based Pricing

MONTHLY USAGE

RE

SO

UR

CE

S C

ON

SU

ME

D

Capacity sized for guesstimated peak demand

Cloud HostingVirtual Machine (VM) Based

MONTHLY USAGE

RE

SO

UR

CE

S C

ON

SU

ME

D

BASELINE CAPACITYMinimum commit rates are established, with the ability to burst past those rates

BURST CAPACITY

FlexCloud HostingMicro-VM Based

USAGE WITH BURSTING

SAVINGS

SUBSCRIPTION LEVEL

95TH PERCENTILE

Business-UserPortal

Admin Portal

ServicesCatalog

• myLink Portals

• Administration portal provides

overarching resource control

• Service Catalogs can be

customized on a per user or

organizational basis

• Business User portal provides

usage reporting and alerts

• Enable cost containment /

management across business

units

IT Administrator & Business Unit Portals

• myLink FlexCloud Portal provides a comprehensive dashboard of real-time cloud activity

• Monitor overall cloud workload performance by viewing real-time consumption and application-level monitoring metrics

• Role-based access allows administrators to grant user access to certain virtual datacenters with pre-determined policies

myLink FlexCloud Business User Portal

• Bronze Level service is included • Upgrade to more comprehensive levels

FlexCloud Hosting Managed Services Options

Bronze Silver Gold Platinum

Network Support Yes Yes Yes Yes

Power Support Yes Yes Yes Yes

Hardware Support Yes Yes Yes Yes

Server Reboot 1 Unlimited Unlimited Unlimited

24/7 Emergency Support Yes Yes Yes Yes

Basic Monitoring (ping) Yes Yes Yes

Advanced Monitoring Yes Yes

OS Installation Yes Yes

OS Patches & Security Updates Yes Yes

Antivirus Services Yes Yes

OS Reloads Yes Yes

Backup Management Yes Yes Yes Yes

Restore 1 2 3 5

Next Generation Cloud Data Centers:Built on Nationwide Private MPLS Network

FlexCloud Hosting – EarthLink Next Generation Cloud

• FlexCloud Assessment• Consultative support to help you

design a customized solution• Multi-layered security, self-healing

cloud architecture, and automatic server failover

• Scaling and Cloud Server Management through User Portals

• Hosted in SSAE 16 SOC2 certified data centers

• CommVault Enterprise backup• Disaster Recovery option

EarthLink FlexCloud Hosting

Cloud Computing Excellence Award recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.

• 10 MB Internet Bandwidth • Bursting of compute resources• 10G NetApp SAN storage• Data Center Firewall• Intrusion Detection and Prevention • Managed service option• 99.99% uptime guarantee• 24/7/365 monitoring

• Optimize server utilization and control server sprawl• Create separate business unit cloud environments• Business unit user controls• Complete IT control with Administrator portal• Customize security policies to meet industry compliance• Create Public and Private facing environments • Eliminate CAPEX• Reduce on-premises data center & IT operating expenses

FlexCloud Hosting Key Benefits

Cloud Disaster Recovery

Can You afford a Disaster?

Organizations have experienced application and data loss over the past year4

100%

Forty-three percent of companies that experience a major data loss do not reopen143%

80%

Companies are out of business within two years of experiencing a major data loss3

51%

Companies that do not rebound from a data loss within one month are likely to go out of business in the near future2

Sources: 1. DTI/Price Waterhouse Coopers 2. Bernstein Crisis Management 3. University of Texas Center for Research on Information Systems)4. CA Technologies survey 12/2011

Cause of lost data was IT systems failure478%

Super Storm Sandy had Widespread Impact

• 650,000 houses destroyed or damaged

• 8.5 million without power for weeks

• Severe damage to businesses in NJ

• 19,000 NJ businesses sustained damage of $250K or more

• Total business losses at $8.3 billion

Disasters Strike without Warning

Source: Tropical Cyclone Report Hurricane Sandy (AL182012)

Take advantage of the Cloud

• Disaster recovery protection of data, applications and operating systems

• Continuous real-time replication

• Supports multiple IT environments - physical and virtual servers

• Minimal expense for replication server environment, no CAPEX

• Pre-configure failover environment – only pay for full resources if needed

• Geographic diversity in the event of a widespread disaster

• Recovery from any outage though a single console

Your data is secure in EarthLink Data Centers

• SSAE 16 compliant data centers and certified security staff

Cloud Disaster Recovery

Disaster recovery of your data, applications and operating systems. An affordable cloud based

server that replicates your primary server environment and can be quickly scaled to fully

replace your primary servers to get your business back up and running.

An Affordable Solution

Sample Cloud DR Pricing

Business Continuity in Action

• Super storm Sandy hits NJ in October 2012

• Two–week power outage at NJ headquarters

Super Storm Sandy

Ciao Bella stays in business

• Servers/applications and email stayed fully

operational in EarthLink Data Center

• Nationwide sales team able to submit orders

for production in Oregon

• Distribution centers able to ship & invoice

orders

“If we didn’t move to cloud services, we would have been out of business during the hurricane.”

Bob Serchuk, Controller, Ciao Bella

Cloud Server Backup

EarthLink Cloud Server Backup• Protect your business’s mission-critical information assets.

• Rapid recovery from man-made and Mother Nature’s disasters – server

crashes, fires, hurricanes, tornados, ice storms, earthquakes.

• Easy to use wizard to set your own backup schedules and priorities

• Define your levels of backup – incremental, full system, real time, full

hardware

Take advantage of the Cloud

• Eliminate the capital expense of purchasing new storage units

• Reduce data center costs, no IT staff support requirements

• Pay for only what you need, six standard options from 50 GB to 2 TB

• Implement best practices for data retention and backup to satisfy

compliance requirements

Your data is secure in EarthLink Data Centers

• SSAE 16 compliant data centers and certified security staff

• Security monitoring 24/7 provides immediate remediation from

viruses and malicious intruders

Cloud Server Backup

Cloud Server Backup

Features• Instantaneous on-line access to data – replicated on disks, not tape

• Data remains intact and recoverable for disaster recovery protection

• Daily email confirming that your data has been successfully backed up

• Fully mirrored replication of your data across multiple SAN disks

• Runs on Windows, Linux, Mac OS X and Unix

• RAID 10 SAN Storage

• 256-bit AES encryption for data at rest (in storage)

• 128-bit SSL encryption for data in transit

• SQL Backup

Sample Cloud Server Backup Pricing

EarthLink Cloud Workspace

Our Hosted Virtual Desktop Solution

EarthLink Cloud Workspace:A customized cloud workspace environment for you to control your

business applications and data with secure access for all your employees

from anywhere, from any device, via any internet or private MPLS

connection. Your virtual office wherever you are.

EarthLink Cloud Workspace - Benefits

Dramatically Reduce Costs• Reduce operating costs and eliminate capital expenditures by eliminating on-site

servers, software and maintenance• Reduce facilities, power/cooling, and IT staff expenses• Invest savings in business opportunitiesSupport mobile and telecommuting workforce• Increase employee productivity• BYOD “Bring Your Own Device”• Secure access to files, applications and email from Internet or private MPLSBusiness Continuity• Fully redundant data storage and routine backup• Disaster recovery protectionReduce Complexity• Centralized IT infrastructure• Eliminate complex security challenges to protect your client’s confidential

information• Easy-to-use administrative portal to manage security settings

EarthLink Cloud Workspace - Features

• Customize your managed desktop solution with applications and software

of your choice

• More than 250 best-in-class applications, only pay licensing fees

• Unlimited installation and management of applications

• Customized directory permissions and security policies

• PCs, Laptops, MACs, Tablets, Smartphones, any Internet access device

• Security monitoring 24x7 for virus and malware protection

• End User authentication and encryption

• MS Windows included, MS Office available, customer supplies all others

• Disaster Recovery - fully redundant data storage and routine back-up

Cloud Workspace Case Study

Business Situation: • Student Transportation Industry• Small IT Staff• One office location• Rapid Expansion Plans

Business Challenges:• 40 acquisitions• 150 new offices• Integration of business apps• Minimize IT investments

Cloud Workspace Results:• $300 million revenue business• Supports 5,000 end-users• Running ~ 50 applications• IT staff of 4• IT saving of $7.6 million

annually

Sample Cloud Workspace Pricing

EarthLink TechCare

Fully Outsourced & Managed Solution

• 100+ Technical Experts support full range of end-user issues

• No investments in capital, staff or training

• Best-in-class fully redundant telecommunications systems

• ITIL best practices – consistent high quality experience

• North American based technical experts – an on-shore solution

• On-line reporting, statistics and client satisfaction reports

• Level 1 service with optional Level 2, 24/7 or 9/5 coverage

Why EarthLink Help Desk?

EarthLink TechCare

Experienced & Reliable• Supporting more than 1,000 businesses

• Supporting more than 80,000 end users

• Resolving more than 45,000 inbound incidents a month

• Mature process – 18 years of experience

• Supporting all types of businesses - from SMB to Fortune 500

Responsive• 70% calls reach a live person in less than 30 seconds

• On average all calls reach a live person in less than 60 seconds

• 70% issues resolved and closed on the first call

EarthLink TechCare

• Qualified – Certified Technical Call Center• Help Desk Manager Certification

• STI Call Center Manager Certification

• ITIL Best Practices

• A+ Certified Professionals

• Network + Certified Professionals

• Security + Certified Professionals

• Microsoft Certified Professionals

• Cisco Certified Professionals

• Novell Certified Professionals

• Citrix Certified Professionals

• VMware Certified Professionals

EarthLink TechCare

• Workstation troubleshooting and triage• Support for Windows based desktops and supported applications • Support for custom/vertical applications if support documentation

is provided

• Network/Internet connectivity issues• Desktop peripheral hardware: Printers, Keyboards, Monitors,

Mouse, Barcode readers, etc

• Basic “how to” questions• Escalation • Includes access to EarthLink portal for reporting• Output to ticketing system, e.g. Autotask• Connectivity, POS, OS, Remote Access, Peripherals, Spyware,

Anti Virus, after hours answering service

Level 1 support: sample list

EarthLink TechCareLevel 2 support includes Level 1 plus issues that require remote Connection to a server for resolution: sample list

• Server based password resets

• User add, moves, changes in Active Directory

• User Administration of MS Exchange or hosted e-mail applications

• Supported applications as defined during on boarding process

• Firewall troubleshooting (with documentation)

• Server OS diagnostic and troubleshooting • The help desk will troubleshoot server operating system

problems, document and recommend changes/patches

EarthLink TechCare

• Custom Build• You define end user requirements to be supported in your Level 1

and Level 2 service

• You select from a menu of service components and add any other

unique support elements desired

• We can support 3rd party and home grown applications

• We document your IT environment of networks, devices, printers,

partners, applications, peripherals and VIPs

• We help you define escalation thresholds and processes for third

party vendors, and we ensure a seamless handoff for end-users

• We help you create the process for ticketing standards and defining

severity levels

TechCare Level 1 Pricing

Managed Security

Managed Security

• Shift the burden of security management to EarthLink Business

• Provide an outsourced security solution with 24/7 monitoring, protection and support

• Reduce the amount of internal human resources needed to manage network security and administration

Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff

to focus on strategic initiatives.

Empower your business• Lower upfront capital

resources• Simplify IT management• Rapidly scale up and

down

EarthLink Managed Security Solutions

• Managed Security provides a comprehensive suite of security services to manage and protect your network assets– Managed Firewall

• Hosted Network Security• Managed Premises Firewall• Data Center Firewall

– Secure Remote Access– PCI Compliance Validation– Cloud Backup & Recovery Solutions

• Cloud Disaster Recovery• Cloud Server Backup

• Three options are provided for firewall services– Hosted Network Security

• Designed for 6+ sites with MPLS

– Managed Premises Firewall• Designed for 1+ sites

– Data Center Based Firewall• Designed for Hosted Solutions or

Colocation customers

Secure managed firewall to reduce Internet threats by stopping

both inbound and outbound security threats. We lower cost and ensure that your most valuable and confidential

information stays secure.

Managed Firewall

• Hosted Network Security provides firewall services via the EarthLink Business network– Only available via EarthLink MPLS services of 6+ locations– Redundant network architecture built on Fortinet FortiGate

platform• Atlanta, GA• Sunnyvale, CA

Hosted Network Security

• Managed firewall based on customer premises• Industry leading firewall devices from Fortinet:

Managed Premises Firewall

• Protection against malicious threats, data theft and unauthorized access

• Unlimited standard configuration changes• Complete security reporting • Intrusion Prevention Service• Config backup and restore• Gateway Antivirus• Application Control• Performance guarantees• Log retention• 24x7 support

Data Center Firewall

Managed Firewall Features

  Hosted Network Security

Managed Premises Firewall

Data Center Firewall

Features Available:

Stateful inspection x x x

Antivirus and antispam x x x

Intrusion detection and protection x x x

URL and content filtering x x

Category Based filtering x x

Application control x x x

Unlimited policy changes x x x

Monthly reporting x x x

Self-serve portal x  

On-demand reporting x  

Configuration backup and restore x x x

24/7/365 device/availability monitoring x x x

Performance and availability managementx x x

• Hosted Network Security, Data Center Firewall and Managed Premises Firewalls all offer reporting features

• Hosted Network Security has a self-serve portal for on-demand reporting and changes

• Examples of reports available:– Basic Security Report– Bandwidth Analysis Report– Web Filtering Reports– Forensic Analysis Report– Threat Analysis Report

Firewall Reports

Sample CPE Firewall Pricing

Professional Services• Cloud Assessment• Cloud Migration

Do you know how your business and IT department can best benefit from Cloud IT Services?

Cloud Assessment NeedsEnsuring your IT infrastructure is delivering maximum business benefits

A Cloud Assessment details how your business will benefit and includes a future Cloud design and migration strategy.

Our IT consultants will define your business and Cloud requirements , identify risks, and present a plan to meet your objectives

Need help from experienced Cloud & IT experts to define business requirements and create a plan?

Do you know how your business and IT department can best benefit from Cloud IT Services?

Cloud Assessment NeedsEnsuring your IT infrastructure is delivering maximum business benefits

A Cloud Assessment details how your business will benefit and includes a future Cloud design and migration strategy.

Our IT consultants will define your business and Cloud requirements , identify risks, and present a plan to meet your objectives

Need help from experienced Cloud & IT experts to define business requirements and create a plan?

EarthLink’s Cloud Assessments are designed to help your company analyze, design and plan a move to the Cloud, from a simple implementation to an

overall strategy that will quickly maximize the benefits of moving to the Cloud.

78

Cloud Assessment

Leverage the Cloud to achieve the following benefits:

• Increase IT agility and scalability

• Disaster recovery and security protection

• Eliminate CAPEX and reduce operating expense

• Increase IT staff productivity – focus on revenue generating projects

• Stay current on technology as refreshes and upgrades happen within the Cloud

EarthLink’s Cloud Migration ensures a smooth, low risk transition to the Cloud that fits your timeline, and achieves your future IT design.

79

Cloud Migration

Cloud Migration delivers the following benefits:

• Seamless transition

• Experienced Engineers planning and executing project

• Expedite your time to value

• Minimize disruptions and support required form your IT staff

EarthLink 365+

EarthLink 365+A Complete Cloud Collaboration Solution

– Microsoft® Exchange - hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users rich and familiar access to email, calendar, contacts, and tasks across PCs or Macs, the web, and mobile devices. 

•  

– Microsoft SharePoint® – collaboration software to simplify business intelligence, content management, search, and sharing for intranet and internet sites

•  

– Microsoft Lync™ – a single interface unifying voice communications, IM, and audio, video, and Web conferencing

Familiar Industry leading applications:

Hosted Exchange – Key Features & Benefits

• PC, browser, and phone• 25 GB mailbox sizes• Robust collaboration

features

Anywhere Access

• Premium anti-spam and antivirus • Native personal archive• Retention policies

and legal hold• Comprehensive Archiving Solutions

Protection and Compliance

• Web-based management • Role Based

Access Controls

Visibility and Control

• Powerful Web services API• Comprehensive data migration tools• Coexistence with

on-premises servers

Deployment Flexibility

• Flexibility No requirement to upgrade from Outlook 2003, any version of Active Directory. Optional services are 24x7x365 Helpdesk and Email Archiving Solutions among others

Hosted Collaboration Suite (HCS)

Exchange

Secure I

M

SharePoint

Optional

Offline Email (OST) & Personal Folders (PST) Support P

Enterprise Global Address List P

Shared Contacts, Calendars, Tasks & Folders P

Full Public Folder Support & Resource Mailboxes P

Single Mailbox & Single Item Recovery P

Secure Instant Messaging & Collaboration P

Secure Document Management & Collaboration P

Secure Web Access P P P

SaaS Malware Protection (Multi-engine / multi-layered) P P P

Secure Web-based Access P P P

24x7 Staffed Monitoring as a Service (MaaS) P P P

Change Management (SOC 2 Type II Certified) P P P

Wireless Sync (ActiveSync, Good & Blackberry (Rim)) P

Personal Archive (Virtual PST) P

Discovery Archive (eDiscovery) P

Compliance Archive (SEC/FINRA) P

EarthLink 365 + Hosted Collaboration Suite

excellence in delivering exceptional business value with Tivoli software. CenterBeam was recognized for Best Endpoint and Mobility Solution.

Enterprise Class Collaborations Solutions• Real Single Sign-On™ for any version of Active Directory• Antivirus/Antispam protection included• Migration support included • Complete control with on-line portal• Experts maintain and manage your email platform• No CAPEX or internal IT support required• Award winning service

EarthLink 365+ Advantages

Support Team of the Year –

Computer Software & Services Category

Outstanding achievement in customer satisfaction

2013 IBM Tivoli Award:

Excellence in delivering

exceptional business value 84

EarthLink 365+ Hosted Exchange Features vs. MS 365

Category Feature Exchange on-prem

EarthLink365+

MS365

Client Access Outlook 2003 support ✓ ✓ ✗

OWA login: public/private radio buttons ✓ ✓ ✗

Blackberry application push; advanced settings

✓ ✓ ✗

Directory Hierarchical address book ✓ ✓ ✗

Global Address List segmentation ✓ ✓ ✗

Applications MAPI/CDO access ✓ ✓ ✗

Custom OWA themes, logos, add-ins ✓ ✓ ✗

Public folders ✓ ✓ ✗

EarthLink 365+ Hosted Exchange Features vs. MS 365

Category Feature Exchange on-prem

EarthLink 365+

MS365

Administration PST import and export service ✓ ✓ ✗

Provision users in multiple datacenters ✓ ✓ ✗

Multiple on-premises AD forests ✓ ✓ ✗

Resource forest topologies ✓ ✓ ✗

Compliance Archiving

Exchange 2007-style Managed Folders ✓ ✓ ✗

GUI for creating Retention Policies ✓ ✓ ✗

Multi-mailbox search: export to PST ✓ ✓ ✗

Security S/MIME Control in OWA (IE Only) ✓ ✓ ✗

EarthLink 365+ SharePoint Features vs. MS 365

Category Feature Share PointOn-prem

EarthLink 365+

MS365

Administration Provision users in multiple datacenters ✓ ✓ ✗

Multiple on-premises AD forests ✓ ✓ ✗

Resource forest topologies ✓ ✓ ✗

Security Separate Web Application (Optional) ✓ ✓ ✗

Composites Business Data Connectivity Services ✓ ✓ ✗

Content Word Automation Services ✓ ✓ ✗

Sites Secure Store Service ✓ ✓ ✗

EarthLink 365+ Lync Features vs. MS 365 Category Feature Lync

On-prem

EarthLink365+

MS365

Administration Provision users in multiple datacenters ✓ ✓ ✗

Multiple on-premises AD forests ✓ ✓ ✗

Resource forest topologies ✓ ✓ ✗

Security Archiving

IM Archiving (Optional) ✓ ✓ ✗

Federation / Public Internet Connectivity

Windows Live, AOL , Yahoo ✓ ✓ ✗

End-user Helpdesk Support Option

• 24x7 Live IT Support for EarthLink 365+ end users• North American-based single point-of-contact for all of your users

IT-related issues• Staffed by highly trained customer care specialists, who would

generally be considered Level 2 support agents• Certifications in Microsoft®, Apple® and mobile device technologies• Very first person you talk to will likely be able to resolve your issue• And if not, subject matter experts are standing by

• Flexibility No requirement to upgrade from Outlook 2003, any version of Active Directory. Optional services are 24x7x365 Helpdesk and Email Archiving Solutions among others

Why EarthLink 365+

• Experience - EarthLink acquired CenterBeam, the original developer of Hosted Multi-tenant Exchange in 1999, 14 years experience

• Real Single Sign-On™ - with any version of Active Directory. No requirement to upgrade to ADFS 2.0 and AD 2008

• Security - Symantec Cloud (MessageLabs) for antispam

• On Boarding - Migration support included for seamless transition

• End User Support - Helpdesk Support option for enhanced productivity

• Flexibility - No requirement to upgrade from Outlook 2003, any version of Active Directory. Bring your own security.

• Compliance - Optional services include Email Archiving and Encryption

Unified Endpoint Management and Security

Mobile Device Management

Endpoint Management Core Components

• Endpoint Security for all PCs/Macs in your environment• EarthLink Core Protection Suite (CPS) helps ensure your PCs/Macs are

kept current with virus and spyware definition updates and critical security patches for faster, smarter endpoint protection.

• View the health of all managed endpoints on your network from a single pane of glass.

• As threats emerge, EarthLink CPS enables rapid remediation• Automating time-intensive tasks across complex networks, lets you can

control costs while reducing risk and supporting your compliance requirements.

Unified Endpoint Management & Security Offerings

Endpoint Offerings for Mac & PC

EP Security

EP M&S

SaaS Anti-Malware (Anti-Virus/Spyware) Protection P P

SaaS Patch Management P P

SaaS Tools Self-healing for CenterBeam P P

SaaS Asset Tracking (Dashboard) P P

Event Notification (Notify Only) P P

Event Management (Receive, Log, Classify & Track) P

Incident Management & Remediation P

SaaS Software Distribution P

SaaS Automated Hard Drive Defragmentation P

CenterBeam Continuous Configuration (C3) Management P

24x7 Staffed Monitoring as a Service (MaaS) P

24x7 Staffed Helpdesk w/Case Tracking & Reporting P

Data Protection (Streaming Offsite Backup & Recovery)

Web Content Filtering

Legend

P Included

Optional

N/A

Benefits Unified Endpoint Management & Security

• Control all policies and security uniformly across all desktop and mobile devices

• Cost certainty (scale up/down to meet your business needs)• Always current capabilities (ability to add new users, support diverse

new operating systems, leverage best-in-breed tools)• Enhance security posture• 24x7 monitoring & remediation• Asset tracking & reporting via an online dashboard• Around the clock access to subject matter experts for your staff• Performance optimization (keep all endpoints working at optimal

speed) • Easily distribute software applications

Mobile Device Management

• The “bring your own device” (BYOD) revolution, makes it more important than ever to integrate device management into your enterprise management structure. Taking a holistic approach and managing, on a single pane of glass, mobile devices alongside your servers, desktops and laptops ensures consistent application of your corporate security policies across all endpoints that access your network.

Mobile Device Management

• Protect your mobile devices as they access more and more sensitive applications and data.

• Protect your organization from unauthorized or corrupted devices.• Detect security threats such as rooted or jail-broken devices and

automatically take countermeasures. 

• Automatically identify non-compliant devices. 

• Configure and enforce password policies, encryption, virtual private network (VPN) access and camera use.

• Selectively wipe only corporate data such as calendar, email, contacts and enterprise-managed applications when a device is lost or stolen.  

• Control non-compliance by disabling access to enterprise resources such as email and applications, or by issuing user notifications until corrective actions are implemented.

• Discover and understand which mobile devices employees and others connected to the network are using.

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Mobile Device Management Services

Mobile Device Management

iOS

Android

Windows

24x7 Staffed Monitoring as a Service (MaaS) P P P

Helpdesk w/Case Tracking & Reporting P P P

Incident Management P P P

Password policies, full device wipe P P P

Deny email access, user notification P P P

Remote lock/unlock, jailbreak & root detection P P

Application inventory, whitelisting, blacklisting P P

Enterprise app store P P

Track devices and locate on map P P

Selective wipe P

Device encryption P

Configuration of Email, VPN, WiFi P

SaaS Asset Tracking (Dashboard) P P P

** Functionality varies by Manufacturer and Device OS, and is limited by the MDM APIs of the Manufacturer **

Mobile Device Management Benefits

• Provide visibility and policy management via a single pane of glass

• Address business and technology issues of security, complexity and bring your own device (BYOD) in mobile environments

• Manage enterprise and personal data separately with capabilities such as selective wipe

• Leverage a single infrastructure to manage all enterprise devices— smartphones, tablets, desktops, laptops and servers

• Support devices on Apple iOS, Google Android, and Microsoft Windows Phone platforms

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End-user Helpdesk Support Options

• 24x7 Live IT Support for Unified Endpoint Management and Security or Mobile Device Management

• North American-based single point-of-contact for all of your users IT-related issues

• Staffed by highly trained customer care specialists, who would generally be considered Level 2 support agents

• Certifications in Microsoft®, Apple® and mobile device technologies• Available in 13 different languages to support global work force• Very first person you talk to will likely be able to resolve your issue• And if not, subject matter experts are standing by

Enterprise Class Solutions• Integrating desktop/laptop and mobile device endpoint management

into a unified environment with consistent policies and controls• Visibility, control and management of all your endpoints via one

console• Fully managed by certified experts who maintain and manage the

solutions implemented• Helpdesk support to keep your end-users productive• No CAPEX or internal IT support required• Award winning service

EarthLink Advantages

Support Team of the Year –

Computer Software & Services Category

Outstanding achievement in customer satisfaction

2013 IBM Tivoli Award:

Excellence in delivering

exceptional business value 100

EarthLink BusinessPCI Compliance Solution Services

What is PCI Compliance?

Definition – Payment Card Industry Data Security Standard (PCI-DSS)

Set up by Visa, MasterCard, American Express, Discover, and JCB to reduce the risk of credit card theft and transfer liability to merchants

Requires mandatory adoption by allbusinesses that store, process, transmit credit/debit card data

6 Control Objectives

6 Control Objectives

12 Core Requirements

250+ Audit

Procedures

PCI Compliance Data Security Standards Requirements

1

2

3

4

5

6

Build and Maintain a Secure Network

Protect cardholder data

Maintain a vulnerability management program

Implement strong access control measures

Regularly monitor and test networks

Maintain an information security policy

1. Install and maintain a firewall configuration to protect data.

2. Do not use vendor-supplied defaults for system passwords or other security parameters

3. Protect stores data4. Encrypt transmission of cardholder data and sensitive information across public networks

5. Use and regularly update antivirus software6. Develop and maintain secure systems and

applications

7. Restrict access to data by business need to know8. Assign a unique ID to each person with computer

access 9. Restrict physical access to cardholder data

10. Track and monitor all access to network resources and cardholder data11. Regularly test security systems and processes

12. Maintain a policy that addresses information security

Impact of a Breach on a Business

A credit card breach can take months to remediate

1. Must stop taking credit cards2. Pay for forensic audit3. Pay fines and credit card replacement costs4. Pay to implement remediation actions and

for future on-site audits by a Qualified Security Assessor

The average business loses $3,007,015 per breach incident

due to customer churn, brand damage, etc. (Symantec and Ponemon Institute)

Online Self-Assessment Questionnaire (SAQ) Wizard• assists in selecting the appropriate SAQ and documenting the state of a

business’s PCI compliance.

Security Policy• maintains a policy that addresses information security for all personnel

Web-based e-Learning• provides training for cashiers, management and technical personnel

Online Knowledge Base• provides a single place to go for answers about PCI compliance.

Quarterly Authorized Scanning Vendor (ASV) Scans• enables self-testing to find areas of exposure, and to perform remediation

before performing a subsequent scan for compliance certification

$100,000 in Breach Protection• Covers forensic audit provided by a Qualified Security Assessor (QSA) as

required by PCI DSS• Covers fines and penalties incurred as a result of the breach

EarthLink PCI Compliance Validation

THANK YOU!

Questions?