earth to enterprise - joe preston - momentum
TRANSCRIPT
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Earth to Enterprise
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A long time ago..
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BIG ENTERPRISE
SMALL START-UP
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SCM
WE’LL TRY YOU OUT
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SCM
ERP
GOTTA HAVE MORE..
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$ MONEY
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SCM
ERP
CMS
CAN YOU ADD…?
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SCM
ERP
CMS
CRM
CUSTOMIZE…? INTEGRATE…?
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SCM
ERP
CMS
CRM
BPM
..EASY TO USE AS THIS?
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THANK THE UX GODS
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WHAT THIS HAS LED TO • Mutual-dependent relationships • Insulated from competitive pressure • Adversity to change (aka “innovation”) • “Jack of All Trades.. Master of None” • Platforms and products that mirror the
complexity of the organization(s) • Challenges of compliance, governance, scale,
security and access • Later adoption of consumer-grade experiences • Struggle between “power” user efficiency vs. new
user simplicity
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User = BuyerI
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WHAT IS ENTERPRISE SOFTWARE? • “..software used to satisfy the needs of an
organization rather than individual users..” • ..The software is intended to solve an enterprise-
wide problem, rather than a departmental problem..”
Buyer = Organization
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ARE ORGANIZATIONS PEOPLE?
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ORGANIZATIONS ARE META-PERSONAS
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ORGANIZATIONS HAVE • Demographics • Goals • Desires • Behaviors • Skills • Usage and adoption patterns • Attitudes • Environments • Perceived Values
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ORGANIZATIONS ALSO HAVE • Cultures • Regulations • Standards • Departments • Competition • Profit
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WHAT THIS CAN LEAD TO • Multiple role-based UI • Visual “Eye Candy” Dashboards • Usable/functional products that aren’t
marketable • Over support of too many device platforms vs.
majority of users • Features that sell the product but aren’t used • Burden of legacy versions and users
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SALESPEOPLE AREPROXIES FOR VALUE
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Dash-bored to death
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ACCORDING TO WIKIPEDIA • “..a control panel..” • ..page which collates information about a
business..” • “..a management tool used to get an overview..” • ”..system for hosting mini-applications known as
widgets..” • “..a tool for displaying complex sets of indicators
in a user-friendly format..”
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A HISTORY OF HOW WE USE DASHBOARDS
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TO TRAVEL SPACE YOU NEED A DASHBOARD HERE…
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..AND HERE
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TO TRAVEL SPACE IN THE FUTUREYOU STILL NEED A DASHBOARD
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TO DRIVE OUR CARS WE NEED DASHBOARDS
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TO MAKE PHONE CALLS WE NEEDED DASHBOARDS
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AND WE STILL DO
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TO USE ENERGYWE NEED DASHBOARDS
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TO MAKE OUR TV SHOWSWE NEED DASHBOARDS
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TO FLY OUR AIRPLANES WE NEED DASHBOARDS
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TO RUN FOR OFFICE WE NEED DASHBOARDS
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TO MAKE WAR WE NEED DASHBOARDS
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TO FIND LOVEWE NEED DASHBOARDS
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TO HARVEST OUR FOOD WE NEED DASHBOARDS
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TO EXCHANGE THINGS WE NEED DASHBOARDS
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TO FIGHT CRIMEWE NEED DASHBOARDS
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TO FIGHT CRIME AS BATMANHE NEEDS DASHBOARDS
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TO MANAGE OUR ADSWE NEED DASHBOARDS
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TO MAKE PHONE CALLS WE NEEDED DASHBOARDS
TO MANAGE PROJECTS WE NEED DASHBOARDS
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TO GO TO ANOTHER PLANET WE WILL NEED DASHBOARDS
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CORE TENANTS OF DASHBOARDS • Centralized Control • Monitoring “At a Glance” • Analysis & Correlation • Alert and Notify • One-click (touch) away
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COMMON UI MODELS • Layout: Modular (Widgets) • Navigation: Drill to Detail • Navigation: Quick Links • Visuals: System Status & Stats • Visuals: Charts and Graphs
COMMON TYPES • Operational • Strategic (Executive) • Analytical • Hybrid
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DASHBOARD DESIGN TIPS • Simpler the better • Tabs and cards are key • Think gateway rather than destination • Visualize something beyond eye candy • Choose space wisely • Modularity can lead to mediocrity
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Where to now?
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THE R.O.I. OF HAPPINESS
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MICRO-APPS vs.MEGA PLATFORMS
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NO UINUIVUI
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-‐ify
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Other Chat Slackvs.
BREAK THE MOLD
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Confirmation
Quick Task Contextual Help
Customize Notifications
Mobile UI Contextual Help
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DON’T BE SO SERIOUS
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THINK ABOUT THE IMPACT
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CONSIDER THIS PERSON
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AND THIS PERSON
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AND THIS.