Trustability & Earning Relationship Capital (RC)

Accounting for Your Success

Agenda

• The Problem and the Vision• Trends Creating the Relationship Economy• Is There a Good Way to Measure Relationships

Online?• Measure in Accounting Terms?• Define a Relationship Capital Interaction• How Relationship Capital can Help Industry• 10 Steps to Earning Relationship (RC)

Current Standards for Influence

Kred

Net Promoter Score℠, or NPS®

Relationship Capital (RC)

Current Standard for Trustworthiness Online

Our Vision for Your Relationship Capital

My 2003 Epiphany

Conducting 5 year CIO Study for DePaul University:

• “ Many CIO’s struggle with building & managing effective business relationships.”

DePaul MBA Association Alumni Executive Panel: • Melissa Giovagnoli of Networlding asked me:

“What is your #1 Value?”

Do You Take Relationship Capital?

Trends creating the Relationship Economy

• From Transaction to Interaction• Markets are Conversations• Ubiquitous Internet Connectivity • Personal Branding: “We Are All Independent

Contractors”• Mass Adoption In On-line Social Networking• Changes in Leadership Skills and Rewards• Designing for “Trustability”

21st Century Leadership Analysis20th Century* 21st Century* Transformative**

Leadership Service PartneringTransactional Relationships Relationships

Inside-out Outside-in Multi-layeredTop-Down Bottom-Up inside-out

Boss to Employee leader to Leader Partner to partnerAdminister Empower Partner & empower

Efficient Effective Output basedCentralized De-Centralized BalancedInformation Judgement Compassion

Value in Natural resources Value in People Value in Peopleindividual Accomplishment Collaboration Collaboration/

PartneringTangible Value Intangible value Stakeholder Value

Credentials Lifetime learning Continuous learningQuantitiative Soft Skills Soft Skills

linear Intuitive AgileInputs Outputs Outputs

Time Management Value Management Value ManagementSecurity Adaptability Flexibility

Specialist Adaptable Generalist Adaptable Facilitator

Hidden Liabilities Undiscovered Value Undiscovered ValueAutocrat/Micro Manager Coach, Conductor Coach, Facilitator

Workaholic Integrated Life Integrated LifeMale/Patriarchal Model Female/Inclusive Model Generational

InclusivenessBrick & Mortar Virtual Global Virtuality

Organizational Chart Digitized Information String

Big Data Analytical

Speak Listen Listen & absorbInstitution Network Global NetworkNational global/local Global/Local

Authority Confirmed consent Earned Relationship Capital Earned

Small Array of Leadership Styles Infinite Leadership Styles

Collaborative Leadership Styles

Retirement Redeployment Strength Based Redeployment

Failure Stepping Stone Growth ConsciousAuthoritarian Renegade Ethical Renegade

Answers & Assertions Questions QuestionsBroadcast & Inform Narrowcast & Engage Focused and

EngagingEmployees Team Members Associates/Peers/

PeopleWork-Life Separation Work_life Integration Work Life

IntegrationCareer Path Life Path Integrated Path

Servant/Ethical Leadership Leadership Network Orchestrator

Mechanical Skill versus Cognitive Skill

Science of Human Motivation

If Then Rewards Work Well…

New Operating Model in 21st Century

Trust and the Results Only Work Environment

Is there a good way to measure relationships?

What could we measure?

The Answer is …

for the Capture & Measurement of

Relationship Capital (RC)

ac⋅count⋅a⋅bil⋅i⋅ty - acceptance of liability for the consequences of choices; consideration of the long-term effect of one’s actions.

bound⋅a⋅ries – limitations imposed to indicate what is

permissible within one’s value system.

hon⋅es⋅ty - the quality of communicating and acting truthfully, stating facts and views as best as possible, both internally and to others.

re⋅spect – the positive feeling of esteem for self or for another.

re⋅spon⋅si⋅bil⋅i⋅ty - the sense that one’s own actions are the source or cause of outcomes; the ability to act without guidance or superior authority.

sup⋅port - the act of giving help, moral or psychological assistance, or advocacy, either to self or to another.

trust – the confident expectation of another’s reliability, or of one’s own reliability.

Can we quantify these measures?

If we can’t, are destined to revisit ...

Photo Credit: http://www.flickr.com/photos/christian_johannesen/355119666/

Mortgage Meltdown

How Relationship Capital Helps Our Industry

“My company can’t harness the networking explosion.” PROBLEM Measurement.

“RC lets companies harness the networking explosion.”RNIA brings Relationship Capital into the mainstream so that companies can measure the effect of the networking revolution that is transforming their businesses, and so that kids and adults can have fun keeping score of their networking successes.

SOLUTION

“Networking is time-consuming: too many systems involved.” PROBLEM Time Savings.

“RC makes networking fast, all-inclusive and mobile.”RC streamlines relationship-building by introducing a common language and enabling people, products and business units to immediately share any data, any time, on any mobile device or computer.

SOLUTION

“It’s hard to do business with my networking contacts.” PROBLEM B2B.

“RC makes commerce an integral part of networking.”RC puts products and business units into the networking mix, enabling universal B2B coupled with the ability to build Relationship Capital, and letting individuals easily conduct online commerce with their contacts.

SOLUTION

“No one knows what success is in a networking sense.” PROBLEM Excellence.

“RC rewards the best behavior of people and companies.”RC ‘s simple and powerful point system makes it possible for people, products and businesses to be the best they can possibly be. A common language and approach help individuals and companies reach their full networking potential.

SOLUTION

Relationship Capital Interaction Process

Would it be reasonable to look at these things in accounting

terms?

Asset Liability

Transaction 1: I commit to delivering a report Transaction 2: I deliver the report

1

2

• Make and Keep Commitments

• Positive Perceptions

“Think of RC as your FICO Score of Trustworthiness” Bill Barouski,

President, ACH Business, US Federal Reserve Bank

Relationship Capital (RC) Dashboard

The 10 Steps to Earning RC

Your Triangle Offense

Rob Peters Contact Info

www.StandardofTrust.com

www.twitter.com/standardoftrust

www.linkedin.com/in/robpeters59rob.peters@standardoftrust.com

Cell: 708-819-8360