early findings bec evaluation - ncoa · about spr social policy research associates (spr) is a...
TRANSCRIPT
A P R I L 1 9 , 2 0 1 7
Early Site Visit Findings from the NCOA BEC Promising Practices
Project
Madeleine Levin and Anne Paprocki
Presentation Agenda
Introduction to SPR
Background on Benefits Enrollment Centers (BECs)
Overview of the BEC Promising Practices Project
Early Site Visit Findings
Discussion
Conclusion and Next Steps for the Study
Questions
About SPR
Social Policy Research Associates (SPR) is a research, evaluation, and technical assistance firm founded in 1991
Clients include federal, state, and local agencies, non-profit organizations, and foundations
Nationally recognized in workforce development and human services evaluations, including:
Evaluations of programs targeting older workers
Evaluation of NCOA’s Senior SNAP Enrollment Initiative
Evaluations of SNAP and SNAP E&T, including the current Evaluation of Alternatives to Improve Elderly Access to SNAP
Studies identifying best practices and themes across grantees
Background on BECs
Benefits Enrollment Centers (BECs)
BEC Core Benefits
MedicaidMedicare Savings Program (MSP)
Medicare Part D Extra Help/Low Income Subsidy
(LIS)
Supplemental Nutrition
Assistance Program (SNAP)
Low-Income Home Energy Assistance
Program (LIHEAP)
Overview of the BEC Promising Practices Project
Why a BEC Promising Practices Project?
Identify common themes and challenges
Uncover how different organization types support BECs
Highlight promising practices
Promote sharing across BECs
Components of the Project
Promising Practices Site
Visits to 8 BECs
Analysis of all BEC
Outcomes Data
Promising Practices
Report and Case Studies
Eight Promising BECs Selected by NCOA
Adelante Development Center, Inc.
AgeOptions Banner Olive Branch Senior
Center Chinese Information and
Service Center Community Health Center of
Southeast Kansas HOPES Community Action
Partnership, Inc. Legal Aid of the Bluegrass Missouri Alliance of Area
Agencies on Aging
Background on the 8 BECs
Site Visits
Guiding Questions
• How does the BEC vary depending on local context and grantee organization type?
• What resources and structures support successful BECs?
• What promising outreach, screening, and application assistance is being conducted?
• What lessons have staff learned from BEC implementation?
Key Activities
• Interview with program manager
• Interview with key outreach and screening/application assistance staff
• Interviews with relevant partners
• Tour of facility• Observation of outreach or
screening
Site Visit Data Analysis
Today’s Presentation
Cross-Site Debriefing
Site-Level Write Ups
Collection of Documents
and Outreach Material
Early Site Visit Findings
BEC Capacity Varies on a Number of Factors
Organization Type
Prior Experience
BEC Model
Staffing
Promising Outreach Strategies
Achieving a Client Balance
Reaching out to clients from
other programs within the
organization
Finding completely new clients both 65+
and 21+ with disabilities
Finding the Right Message
Creative Outreach Partnering
Hospitals and clinics
Foodbank/CSFP boxes
Work with State Health Insurance Program
Public housing authorities
Notes on gas bills
Organizations that bring language and cultural competency skills
Partners within organization
Tracking Outreach Success
Promising Screening and Application Assistance Strategies
Simplifying Screening
General Application Assistance Strategies
Successful Applications
Follow Ups and
Renewals
Use of Online
Portals and State Tools
Wraparound Models of
Care
Cultural Competency and Trust Building
Cultural Competency
“Embeddedness”
Language Skills
Ways of Connecting with State Agencies
Discussion
Next Steps for the Project
1• Finalizing Site Visit Analysis
2• Analysis of Outcomes Data
3• Report and Case Studies
Questions?
Contact Us!
Madeleine Levin
(510) 768-8277
Anne Paprocki
(510) 768-8499